Winter Sports School

Policies & Procedures

 Welcome to Mountain High’s Winter Sports School 2010-20-11 Season!

We are excited to have you join us as a member of our Winter Sports School family and I would
like to welcome you to our staff! This year marks over 70 years of organized winter sports
instruction here at the resort, which is unbelievable considering we are in a sunny southern
California. Natural snow, along with our first class snow making, allowed us to be the first resort to
open for 14 years in a row. I hope that you will take advantage of this exciting opportunity to be
the best that you can be and enjoy of all the benefits that the mountain has to offer. The
background views of the beautiful natural scenery and friends that you will meet are just a few
examples of what you will experience as you enter a snow sports lifestyle.

I sincerely hope that you have the time of your life as an employee of Mountain High! It amazes
me that we can be so versatile and come from all walks of life but enjoy the same passion for a
sport. Go explore and enjoy each of our three resorts; the West Resort is the most popular and
known for the fault line, a snowboarders dream full of playground toys! East Resort is a skier’s
delight with a grand mile of pure snow top to bottom. North Resort, with the original history of old
cabins and lifts, lets you feel like you went back in time with Huck Finn; our tubing park just adds
another adventure to the mix. When the snow flies, friendships develop and lifestyles are born in
winter sports school. You can achieve success in becoming a professional in the best sport of
winter as a team member of Mountain High winter sports school.

Please take time to read this policies and procedures handbook. As a member of the Winter
Sports School you will find it useful in answering many of your questions and it will guide you as
you become a professional instructor. It will help you understand policies, procedures, safety and
risk management, as it relates to the resort.

I look forward to working alongside you as we move into what is sure to be our best season yet. I
hope you are as proud as we are to be part of a team of instructors that enjoy helping the first
timer student become a life time enthusiast here at Mountain High Resort. I hope that you will
take a personal hand in helping our guests have an exceptional mountain experience and open
the doors for a new snow sport adventure. Be safe, set an example of professionalism, and be
the best you can be!!

Thank you for being here and have a wonderful winter.

Ski ya on the slopes!!!!

Ingrid Heinig

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Winter Sports School Manager

Welcome to Mountain High’s Winter Sports School 2010-20-11 Season!..........................................2

SECTION I ~ POLICIES.......................................................................................................................4
Locker Rooms.........................................................................................................................................4
Uniforms..................................................................................................................................................5
SECTION II ~ SERVICE GUIDELINES.............................................................................................7
SECTION III ~ Lessons, Shifts & Schedule Options.........................................................................10
SECTION IV ~ WSS Instructors’ Pay Scales.....................................................................................16
SECTION V ~ Training.......................................................................................................................18
Defining Voluntary & Mandatory, and Free Style Terrain Training................................................18
SECTION VI ~ Lost Student or Guest.................................................................................................21
Injured Student (or Guest)...................................................................................................................22

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 GENERAL INFORMATION

Winter Sports School (WSS) Instructors represent the model of skiing/snowboarding for both
guests and coworkers, and are expected to comply with all school and mountain policies and
procedures. Instructors offer assistance to resort guests (internal and external), help enforce
company safety regulations, and perform various duties and tasks, as assigned.

SECTION I ~ POLICIES

Locker Rooms
It is important to be considerate of other employees in respect to their space, beliefs and
belongings. Locker rooms are provided for the convenience of the instructors and should be
regarded as a privilege. All instructors will abide by the following locker room etiquette:

• ONLY INSTRUCTORS MAY ENTER THE LOCKER ROOM Any employee

abusing this policy may lose locker room privileges

• Instructors will take responsibility for the security of the locker rooms; storage of
equipment and belongings is at the risk of the instructor

• Do not give the locker room door combination to anyone

• Instructors are responsible for keeping the locker room and kitchen clean

• Instructors are encouraged to mark their personal equipment with their name for
identification

• Borrowing other instructor’s possessions without their permission is forbidden

• Moral and ethical conduct will be of the highest standard

• Lewd or offensive behavior in the locker room will not be tolerated

• Negative comments concerning WSS Policies, Management or co-workers, other

Resort departments and/or their personnel, is not acceptable

• Instructors will keep undergarments on while dressing and undressing

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 Uniforms
UNIFORMS MAY ONLY BE WORN WHILE WORKING, TEACHING, LOWER-
MOUNTAIN STAFF TRAINING, OR ANY GUEST SERVICE PROJECT ASSIGNED
BY A SUPERVISOR DURING THEIR SHIFT.
IF YOU ARE NOT ASSIGNED A CLASS AT THE LINE UP AREA, AND HAVE THE
OPPORTUNITY TO SKI OR RIDE, YOU MUST CHANGE INTO YOUR OWN
JACKET, AS YOU ARE CONSIDERED NOT WORKING, AND THEREFORE “OFF
THE CLOCK” AT THAT TIME.
Issued uniform pieces are the property of WSS. They are only to be worn during working
hours. It is the responsibility of each employee to return clean uniform pieces in a timely
manner on separation of employment.

While wearing a WSS uniform all instructors will adhere to the following standards:

• Personal appearance guidelines must adhere to Mountain High standards

• Uniforms must be clean, non-faded & worn only while working at Mt. High

• Pants color for all uniforms is black and must be worn at the natural waistline

• Your Employee ID/Nametag must be visible at all times

• Certification pins may be worn on the jacket

• The official shirts for WSS are either a white, grey, or black long sleeved collared polo,
or a short sleeved white polo with a Mountain High Logo. A white, grey, or black turtleneck
is also acceptable

• Music devices and/or headsets must not be used while in uniform

• Cell phones are not allowed for personal use, by employees, during classes and are
not a time piece.

• Instructors must have a watch

• Helmets, goggles, gloves, and other accessories should complement the uniform

• Helmets may be any color, but stickers are limited to Mountain High, ski/snowboard
manufacturers’, or personal sponsors

• Knee, back braces and camelbacks may be worn underneath uniform attire

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• WSS Management has final approval on all of above

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 SECTION II ~ SERVICE GUIDELINES
Basic Courtesies
• Accept all assignments/levels willingly

• Consistently display an enthusiastic and positive attitude

• Be flexible and willing to teach any lesson regardless the weather or conditions

• Interact positively with other instructors, supervisors, managers, or employees

in other departments

• Take responsibility for guest feedback

• Help and support supervisors

• Voice concerns in a constructive manner

• Be knowledgeable in regards to all Mountain High Resort’s products and

services

• Demonstrate professionalism by contributing ideas, giving and receiving

feedback, and being motivated to help when and where needed

• Be a team player!

• Share terrain and hill space and know what is happening around you

• Contribute to a brighter work environment in the locker room and at line-up

• Know and understand your pay system and keep a record of your daily classes
and duties

Communication
• Stay informed

• WSS emails are sent to each instructor and you are responsible for their content.
WSS emails are also posted on the Winter Sports School Website
http://mhwintersportsschool.blogspot.com/

• Communicate questions or concerns to your immediate Supervisor

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 Punctuality
• Know your schedule

• Arrive at work ready to teach

• Be on time ~ Repeated tardiness is unacceptable

• Demonstrate efficient time management

• Start and stop all lessons on time

• Maintain a positive attitude and emotional well-being

Positive Growth
• Complete all mandatory training

• Consider participation in our voluntary PSIA/AASI Certification

• Take initiative to test and try new equipment training tools

• Keep current of new ski and riding equipment developments

• Be proactive in seeking training from experienced instructors

“Meal Break” Options

• All shifts over 6 hours in length will require employees to take a 30-minute unpaid
“meal break” at 5 hours unless their shift ends prior to the beginning of the 6th hour

• Any employee who requests a schedule where their shifts are always less than 6-
hours may request an option for a “meal break” waiver, which must be signed and dated by
employee and management, and may be rescinded at any time by the employee

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 WSS ‘Product’ Defined
A WSS ‘Product’ is a service provided by Mountain High Resort, to both our internal and external
guests.

These include:

• Group Lessons

• Private Lessons

• Team Mountain High, including Coach

• Upper-Mountain voluntary PSIA/AASI Clinics, including Clinician and Participants

• Lower-Mountain mandatory instructor Clinics, including Clinician and Participants

• New Hire Clinics, including Clinician and Participants

• Supervisors and Managers

Any Winter Sports School Product may use the School Line
Chairlift Etiquette for School Line by WSS Staff

• A
ll WSS staff using the school line must follow the specific instruction of the lift line
attendant
• Private or Group Lessons are allowed to cut lines
• Expect to merge with the general public at all times
Chairlift Procedures
• Ensure all guests are acquainted with proper lift usage techniques

• Establish lift load and unloading procedures

• Emphasize lift safety, organize and control class while in lift lines

• Make every attempt to ride with students needing special assistance

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 SECTION III ~ Lessons, Shifts & Schedule Options
BEFORE REQUESTING SHIFTS, SEE “MEAL BREAK” ON PAGE 6
~ All Advanced Lessons are held at 10:00am & 1:00pm ~

Group lessons (1-hour 45 minutes) are the primary focus of Mountain High WSS. As such:

• Class sizes will vary according to the number of guests visiting the resort

• Instructors will take a 10 minute break between classes

• Instructors report back to the Line Supervisor no later than five minutes prior to the
hour

• Instructors will report back for further instruction, at the end of each assignment, until
the end of their shift

• Any instructor not reporting back after their shift will NOT get credit for that day

East Resort:

Weekends & Holidays:

• 11:00am & 1:00pm

West Resort:
Midweek:
• 10:00am, 11:00am & 1:00pm
Night School:
• 5:00pm (Instructors report at 4pm to cover possible Private Lessons)
Weekends & Holidays:

• 9:00am, 10:00am, 11:00am, 1:00pm & 2:00pm

MDSSA (Midweek School Snowsport’s Adventure):
• 3:00pm & 4:00pm (occasional exception at 1pm & 5pm)
ASSA (After School Snowsport’s Adventure):
• 5:00pm Tue – Fri; extra class held at 6:00pm on Friday

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 Shift Options
Instructors will report to their supervisor 15 minutes before the scheduled shift starts, in
uniform, with their equipment ready to work. Tardiness is unacceptable.

BEFORE REQUESTING SHIFTS, SEE “MEAL BREAK” ON PAGE 6

The following shifts will meet an instructor’s requirement for one scheduled day:

WEEKDAY SHIFT: Instructors are expected to request a 6-hour shift

WEEKEND SHIFT: Instructors are expected to request a 6-hour shift

NIGHT SHIFT: Instructors are expected to request a minimum 3-hour shift (4pm-7pm)

ASSA (After School Snowsport’s Adventure): Instructors are expected to request a minimum
2-hour shift (6pm-8pm) and are expected to cover private lessons at 4pm

MDSSA (Midweek School Snowsport’s Adventure):

• MDSSA will continue this season. Midweek instructors will be expected to participate to
meet the demands of the school group numbers

BLUE ANGELS: Instructors will be expected to request a minimum 8-hour shift (8am - 4pm)
Saturdays’ Jan.– Mar. (not on President’s Weekend ~ Makeup day, Mar.)

TEAM MOUNTAIN HIGH: Instructors will be expected to request a minimum 7-hour shift
(8am–3pm)

ADP (Adaptive): Instructors will be expected to request a minimum 6-hour shift (9:30am-
3:30pm)

SUPERVISORY STAFF:

• DAYSHIFT: 8:00am–4;30pm

• NIGHTSHIFT: 4pm–7pm

• ASSA: 5pm–8pm

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 Schedule Commitment & Benefit Options
In addition to Mountain High Benefits & Privileges offered to mountain-wide employees, per
the Employee Manual, WSS employees’ are offered the following benefits, based on their
schedule commitment. To qualify for benefits, instructors must attend WSS & Resort
Orientations, as well as complete annual mandatory training 2010/2011:

MINIMUM 5-DAY PER WEEK COMMITMENT (based on availability ~ a commitment form will
be signed by the employee.):

• Free Season Pass and locker room privileges

• Two (2) complimentary day passes per month

MINIMUM 6-DAY PER MONTH COMMITMENT:

• Free Season Pass and locker room privileges

• One (1) complimentary day pass per month

MINIMUM 4-DAY PER MONTH COMMITMENT (limited availability ~arrangement must

be made before season begins with Winter Sports Director):

• Free Season Pass and locker room privilege

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PART-TIME COLLEGE/ HOLIDAY COMMITMENT (MINIMUM 6-DAY COMMITMENT):

• Minimum 6 days during Christmas break, and either/both Christmas & New Year’s

• Free Season Pass and locker room privileges

• One (1) free complimentary day pass

PART-TIME BLUE ANGELS:

• One day mandatory Blue Angel training

• Minimum five (5) Saturday Blue Angel Commitment

• Free Season Pass and locker room privileges

• One (1) complimentary day pass

*Complimentary day pass means one 8-hour or two 4-hour passes

Commitment Basics
• Instructors may work more than their minimum commitment, if schedule allows

• Any exceptions to this policy must be approved by WSS Manager

Teaching Basics
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• All lessons will be taught according to Mountain High WSS teaching progressions

• Be aware of your student’s comfort and fatigue levels throughout the lesson

• Make run choices based on the comfort level of your students

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 Scheduling
The number of instructors needed for each shift is predetermined by WSS Management to
provide adequate staffing levels to accommodate guest levels based upon anticipated
weather, historical data, peak weekends, holidays and group sales.

ScheduleSource
http://wssschedule.blogspot.com/

WSS uses ScheduleSource, an online software program that allows instructors Internet
access, to request their own shifts. Through ScheduleSource, schedules will become
available for shift selection the 1st day of each month, for the following month.

• The instructor logs on to the system and claims the shifts they are available to work
• Instructors may go to the online swap board to place their shift back on the swap
board to be claimed by another employee, the instructor is still responsible for the
shift until claimed by another instructor
•

Recommended
Take the tutorial on ScheduleSource via WSS Website

Schedule Change Policies

• All requests for schedule shift changes are to be submitted for approval at least 72 hours
in advance

• In order to not jeopardize benefits, instructors are expected to work the minimum number
of shifts that they committed to work on their commitment form

• Failure to comply with WSS schedule change policy will result in Management
rescheduling an instructors missed days at their discretion

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 SECTION IV ~ WSS Instructors’ Pay Scales
Asterisk (*) by wages denotes optional base pay incentives outlined below

Cadets: ages 16-17

no teaching - assist only
no pay adjustments
$8.00

Entry Level
$9.00*
Pay Cap $15.00

USSA Level 200 &

USSA Level 100 & PSIA/AASI Level III
PSIA/AASI Level I PSIA/AASI Level II $15.00*
$11.00* $13.00* Pay Cap $25.00
Pay Cap $20.00 Pay Cap $22.00 Examiner
Level 2 Examiner $16.00*
Additional 1:00 per hour Pay Cap $26.00

WSS Base Pay is based on Documented Instructor Levels, Accreditation, Certification, & On-Hill
Teaching Hours. Instructors must show current PSIA/AASI card in order to receive pay scale

All Levels except Cadet, may earn an additional $.50 per hour in base pay, up to Pay Cap.

*Base Pay Incentives (yes, they are cumulative):

• Membership in PSIA/AASI (Entry Level specific)

• Each 50 hours of documented on-hill teaching
• Documented experience teaching children
• Park and Pipe Accreditation
• Children’s Accreditation
• Adaptive Accreditation
• Senior Accreditation
• Double Certification Crossover

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Any Instructor may advance to the next category during the current season if they pass a
PSIA/AASI certification/accreditation exam. Pay increases will be effective upon notification from
the qualifying organization.
During requested shifts, and when not teaching on-hill classes, all WSS employees are to
check with Supervisors for miscellaneous work assignments, which may fall outside the
scope of instructing, but will be paid at employee’s base rate.

Private Lessons & Pay Scale

Any Assigned Private upgraded to another private, becomes a Requested Private
The Line Supervisors will assign private lessons, unless the guest requests a specific
instructor. Every attempt will be made to provide the guest with the requested instructor, but
the needs of the group lesson take priority.

• Private lessons are 1-hour to 3-hours in duration

• Private lessons may contain one to four guests and in special cases five

• A 2-hour Family Private is taught by Certified Instructors at Request Private pay

• Upper-Level Freestyle Privates are taught by Certified Instructors

Assigned Private Lesson pay:

•.....................All assigned private lessons are paid at instructor’s current base wage
Requested Private Lesson pay:

•............................................................1 - 2 Guests: $25.00 + Base wage per hour

•...........................................................3 – 4 Guests: $35.00 + Base wage per hour

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 SECTION V ~ Training

Defining Voluntary & Mandatory, and Free Style Terrain Training

The Mountain High Resort WSS training program consists of two categories:

• PSIA/AASI Certification Voluntary Training (Unpaid, except Clinicians)

• Instructor Mandatory Clinic Training (paid at current State minimum wage)

Voluntary Certification Training

PSIA/AASI Certification training will be offered starting in January. This training is designed to
help the instructor prepare for professional certification examinations and to enhance teaching
skills and personal development.
This training is strictly voluntary and as such, is not paid training or covered under Workers’
Compensation. All information pertaining to certification training will be announced. Training
schedules and information will be posted in the locker rooms and on the Winter Sports School
website: http://mhwintersportsschool.blogspot.com/
A Voluntary Clinic card will be signed by Certification participants, that they understand
participation is strictly voluntary, understand they are not paid, and thus not covered under
Workers’ Compensation.
All instructors, supervisors, and/or employees of WSS, are held to these same requirements.
Upper-Mountain Clinics:
•..............................................................These are voluntary PSIA/AASI unpaid clinics
•...................................................................................... Usually scheduled in advanced
•................................................................................ Only the paid clinician is in uniform
•........................................................................................................ Allowed on all chairs
•.............................................................................. Use chairs 5 & 6 whenever possible

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 Freestyle Terrain Training
PSIA/AASI and USASA have specialized programs to prepare instructors and coaches.
PSIA/AASI has produced a Park and Pipe Instructors’ Guide to address issues specific to the
Freestyle Terrain experience.
The resort has gone to great lengths to educate our guests in respect to the hazards
associated with the use of these terrain features.
Instructors are required to adhere to the policy set forth that they are not to take a class
through the resort’s Terrain Park before they have Terrain Park clearance and have
completed Park and Pipe Training and have a current PSIA/AASI freestyle Certification.
Absolutely no instructor can be free riding while in uniform in the Park or on any Terrain
Feature.
Freestyle students are required to wear a helmet.
Definition of Workers’ Compensation Law; 3352(f)
“Any person employed by a ski lift operator to work at a snow ski area who is relieved of and
not performing any prescribed duties, while participating in recreational activities on his or her
own initiative.”

Mandatory ‘Lower Mountain’ Clinic Training

Every WSS instructor is required to attend a minimum number of training hours in a resort-
held Clinic (see WSS Clinic Criteria, below). Training hours are paid at State of California
minimum wage ($8.00 per hour as of 01/01/2008).

• Returning Instructors & New Hires with documented teaching experience or PSIA/AASI
accreditation: Five (5) hours of Lower Mountain Clinic training

• Entry Level instructors: Thirty (30) hours of Lower Mountain Clinic training

The training curriculum will address topics such as Policies and Procedures, Guest Relations,
Terrain Parks, Teaching and Learning Theory and other relevant material.

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 WSS Clinic Criteria
All morning clinics must wait at least 5 minutes after the first general public loads
A WSS Director/Manager will communicate with the Lift Operations Manager/Supervisor when
scheduled clinics are posted.
Lower-Mountain Clinics:
•...............................................................................................Allowed on chairs 1, 2 & 3
•..................................................... All participants must be in uniform and a name tag
Documented Criteria:
•........................................................................................................“Level I” Progression
•................................................................................................................ Demonstrations
•.................................................................................................... Skier or Rider Analysis
•................................................................................................................. Class Handling
•......................................................................................................... Chairlift Procedures
•................................................................................Responsibility Code or Smart Style
•............................................................... Two (2) audits, or shadowing two (2) classes
•......................................... One (1) reverse shadow with certified instructor observing
•......................................... Class Wrap Up ~ Marketing (up-selling to the next lesson)
•................................................ “Level I” Clearance Test: This person can now teach!

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 SECTION VI ~ Lost Student or Guest

At the beginning of a lesson, instructors will set a meeting place, as a precaution, in the event
that someone becomes separated from the class. Giving specific instructions to your class,
and checking for understanding, should help minimize students becoming lost.

• Verify the student is lost & then notify a supervisor immediately, provide:

 Student information & description

.
...
...
...
...
...
...
...
...
...
...
...
...
..Location and time of last sighting

.............Possible routes or runs lost student might take

..............Location of class emergency meeting place

.............Where the class will be continuing the lesson

• Keep the rest of the class together, teaching in the same vicinity

• Do not leave your class in an attempt to locate a lost student

• Check with other classes in the same vicinity

• Sometimes students will accidentally follow another instructor

• Proceed to the prearranged emergency meeting place

Releasing Students
• Children will never be released anywhere on the hill, or to anyone, except a supervisor,
their parent, or the adult who signed them in

• If an adult student requests release before the class reaches the bottom of the
mountain, make sure they understand they are being released from their lesson

• It is their responsibility for getting safely to the bottom of the hill

• Offer advice on an appropriate route for them to take

• Make sure other students in the class are witnesses to the “release”

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 Injured Student (or Guest)
If a student is injured in your class, remain calm. No comments should be made concerning
the incident. It is important to ask questions and get information from the other students in
your class.

Gather as much information as possible and follow these guidelines:

• Place skis or snowboard across the hill far enough above the student that they are
visible to skiers and riders from above

• Flag down a supervisor or another employee

• Make sure the rest of your class waits in a reasonably safe location

• Do not attempt to move an injured person

• Do not leave an injured student

• Ask, “Are you OK?” Or, “Can you tell me what happened?”

• If the student insists on continuing to ski or ride, allow them to get up unassisted

Attempt to contact Ski Patrol by using one of the following methods:

• If you are near a chairlift, have the operator phone Dispatch, who will contact Patrol

• Flag down a capable member of the skiing public or, if your class is strong enough,
send two students to the nearest lift and instruct them to have the lift operator notify Dispatch
with the location of the injured party

• The resort has a central dispatch; all employees using a radio should utilize this system

• Do not call Ski Patrol directly as incidents are logged

• Identify witnesses and collect names, addresses, and home phone numbers

• Remain with the student until Ski Patrol arrives

• Assist Ski Patrol when requested

• Continue with the group lesson after Ski Patrol releases instructor from the scene

(Continued on next page)

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• At the end of the lesson report to Ski Patrol Office

• Complete any necessary paperwork required by patrol personnel

Instructors who come across an accident involving a guest that is not in their class
should follow the above procedures for making the guest reasonably safe and offer to
call Ski Patrol.

• Continue with the class after Patrol takes over the situation

Employee Injuries
In the event you are injured while performing a duty the following procedures need to be
followed: Report your injury IMMEDIATELY to a supervisor, seek initial treatment in the
resort’s Patrol Room, and complete all required paperwork. Patrol will contact Risk who will
arrange for medical treatment when necessary. DO NOT SEEK TREATMENT ON YOUR
OWN. Failure to file an employee’s report of injury may result in a delay in benefits and/or in
denial. For additional information or questions please contact the Risk Department (ext. 7865).

Revisions & Amendments

This policies and procedures manual summarize the policies and practices in effect at the
time of publication. It supersedes all previously issued manuals and any policy or benefit
statements or memoranda that are inconsistent with the policies described here. These
guidelines may be revised, or amended at any time. The procedures contained in these
guidelines may require that action be taken periodically to reaffirm, revise, or withdraw these
practices.

Any deviation from the enclosed procedures is to be dictated by the circumstances of each
unique situation and by the policies, procedures and protocol of the resort.

Your WSS Director/Manager will be happy to answer any questions you may have.

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Children’s Academy

Policies & Procedures

KEEP YOUR STUDENTS HYDRATED!

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 CHILDREN’S ACADEMY PROGRAMS
Mountain High’s acclaimed Children’s Academy makes winter fun a priority for the kids, & for
you, the instructors!

Check-in Procedures
• Supervisors & Room Monitors check-in: 8:00am

• Cadets and Children’s instructors check in at 8:45am for morning safety meeting, class
assignments and cadet duties

Children’s Academy General Information & Protocol (all classes)

• Open 8:45am - 3:30pm

• Registration 8:45am – 10:00am

• On-site sales end at 9am for all day classes

• Students register no later than 9:30am

• During the busy holiday season, students are accepted as late as 10:30am

• All morning classes begin at 10am

• On-site sales end at 12pm for afternoon classes

• Parent conferences and sign out at 3:00pm out on the snow

• Students not picked up by 3:15pm are taken into The Children’s Academy

• Children’s Academy closes at 3:30pm

• Supervisors will assign all classes

• As classes are assembled, instructors are to fill out class lists with information on
students, and reassemble at the yard

• If there is an ability-split in the class, notify a Supervisor

• Prior to leaving the yard, fill out lunch times on class cards, return to Supervisor

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 Lunch & Snack Procedures
• Classes will eat lunch with their instructor between 11:00am & 1:00pm, as
assigned

• Lunch will be no more than 30 minutes long including bathroom break

• Snacks are available once per day

• It is the instructor’s responsibility to clean up after their classes.

Check-out Procedures
• Classes are to return to the yard, organized and visible, promptly at 3:00 pm

• Summarize the lesson, and fill out progress cards at this time

• Parent conferences and sign-out procedures will also be held at this time

• A parental signature is required on the class list to release child

• Meet with Supervisor for class picture during your lesson.

• Instructors and cadets will fill out, and turn in, all paperwork to a supervisor prior
to leaving

• Instructors are responsible for each student until a parent, or guardian,

has signed them out

Safety Protocol
• Important: Teach your students your name & to go to Children’s Academy if lost

• Sick children should be taken to the Children’s Academy; parents will be paged

• Always instruct students of the “Responsibility Code”

• All injuries should be reported immediately per the “WSS Policies and Procedures”
manual (page 18)

• Keep classes in an organized fashion on the appropriate terrain for their specific ability
level

• If parent brings any helmet, or any other protective gear for their child, the child must
wear them

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 Lift Procedures
Lift procedures are established for your protection and safety as well as your students. It is
imperative that all procedures for children’s safe use of the lift are observed.

The following protocol is mandatory:

• Instruct all students in correct loading and unloading procedures, and lift
behavior

• Children 6 years old and under are required to ride chairlifts with a cadet, an
instructor, or competent adult

• Children 7 years old and older may ride in pairs, or alone when deemed
appropriate

• Organize your students in pairs prior to entering the chairlift line

• When riding with students, they should be seated on the inside next to the
operator

• Prior to loading, inform your students of a designated meeting place away from
the unloading zone of the chairlift

• Always thank your chairlift operators

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CHILDREN’S ACADEMY (ages 4-9):
Full Day Session (10am – 3pm)

Includes morning and afternoon lessons, 6-hour lift ticket, rentals, snacks, lunch, and
progress card

• Afternoon Session (1pm – 3pm)

• Includes afternoon lesson, 8-hour lift ticket, rentals and progress card

GROMMET FREESTYLE CAMP (ages 10-12)

• Kids eat lunch with their team and their coach

• Two breaks are allowed during the day at the “Grommet Camp”, which would
include snacks

Full Day Session (10am – 3pm)

• Includes morning and afternoon lessons, 8-hour lift ticket, 2 snack, healthy
lunch, rentals, and class picture taken

Morning Session (10am - 12pm)

• Includes morning lesson, 8-hour lift ticket, rentals and a progress card

Afternoon Session (1pm – 3pm)

• Includes afternoon lesson, 8-hour lift ticket, rentals and a progress card

GROMMET FREESTYLE CAMP PROTOCOL

• Coaching for this program is a privilege, and special training will be required

• Supervisors will provide class lists and lunch schedules

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