DECLARATION

I Divya Batra, Enrollement No. 00221588817 from B.COM (H)-Vth Semester of

Chanderprabhu Jain college of Higher Studies & School of Law, Delhi hereby
declare that the Summer Training Project (B.COM-309) titled Analysis of
customer’s perception towards digitalisation in HDFC Bank is an original work
and the same has not been submitted to any other Institute for the award of any
other degree. A presentation of the Summer Training Project Report was made
on and the suggestions as approved by the faculty were duly incorporated.

Date: Name of the Student: Divya Batra

Approved by:

Mr. Sachin Jindal

 CERTIFICATE
This is to certify that I Divya Batra Enrollement No. 00221588817 has
submitted a Summer Training Project Report titled Analysis of customer’s
perception towards digitalisation in HDFC Bank for partial fulfilment of
Bachelor of Commerce (B.COM) to be awarded by G.G.S.I.P. University,
Delhi. I certify that this report has been completed under my guidance and is
satisfactory.

Date: Signature of the Guide:

 ACKNOWLEDGEMENT
I offer my sincere thanks and humble regards to Chanderprabhu Jain college of
Higher Studies & School of Law, G.G.S.I.P. University , New Delhi for
imparting us very valuable professional training in B.COM(H)

I pay my gratitude and sincere regards to Mr. Sachin Jindal, my project Guide
for giving me the valuable knowledge. I am thankful to his as he has been a
constant source of advice, motivation and inspiration. I am also thankful to his
for giving his suggestions and encouragement throughout the project work.

I take the opportunity to express my gratitude and thanks to our computer staff
and library staff for providing me opportunity to utilize their resources for the
completion of the project.

I am also thankful to my family and friends for constantly motivating me to

complete the project and providing me an environment which enhanced my
knowledge.

Divya Batra

(00221588817)
 CONTENTS
SNO. TOPIC PAGE REMARKS
NO,

DECLARATION

CERTIFICATE

ACKNOWLEGMENT

1. Chapter 1: INTRODUCTION 1-13

1.1 History of banking 1-2

1.2 Growth of banking industry 3-4
1.3 Introduction to Digitalization 5
1.4 Bank profile 6-7
1.5 HDFC bank history, mission &vision 8-9
1.6 Awards & achievements 10-11
1.7 SWOT analysis 12-13
2. Chapter 2: LITERATURE REVIEW 14-16

3. Chapter 3:REASEARCH METHODOLGY 17-20

3.1 Objectives of study 17

3.2 Types of Research 18-19
3.3 Sources of Data 19
3.4 limitations of the study 20

4. DATA ANALYSIS &INTERPRETATION 21-43

5. FINDINGS AND SUGGESTION 44-45

6. CONCLUSION 46

7. BIBLOGRAPHY 47

8. ANNEXURE 48