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Computerized Hotel Reservation System For Maxen Hotel
Computerized Hotel Reservation System For Maxen Hotel
Computerized Hotel Reservation System For Maxen Hotel
HOTEL
By:
Belonio, Christian Allen A.
Condrillon, Amanda Leigh
Cruz, Kimberly Ann D.L.
Cusay, Arvim L.
Fenoy, Patrick Angel S.
Lacanilao, Davis Bernabe B.
Liboon, Rhaysen
Ligan, Bianca Marie A.
Martinez, Evan Sebastian T.
Matos, Isabela Nicole D.
Villamarin, Rhon G.
Using a manual reservation system for hotel reservation might result into an
inconvenience. The hotel still uses a manual reservation system and the system causes
problems for the staffs and the guests. Double booking of rooms may occur when the
The study aims to show the disadvantages of using manual reservation system,
and how the usage of computerized reservation system will be overall better. The study
aims to answer the question “How can the computerized reservation system be better than
trying ways to make the program accessible and make it work. The program’s aim is to
solve the problems that manual reservation system causes. To further improve the
program, the researchers conducted a survey with the respondents who have experienced
staying in a hotel before. The respondents’ remarks helped the researchers in improving
the program. The results that are gathered helped the researchers to build a computerized
reservation system to replace the manual reservation system that the hotel is currently
using.
TABLE OF CONTENTS:
I. CHAPTER 1 - INTRODUCTION 1
Hypotheses 3
Foreign Literature 6
Local Literature 7
Foreign Studies 8
Local Studies 9
Research Design 10
Sources of Data 11
BIBLIOGRAPHY 13
APPENDIX 15
CHAPTER 1- INTRODUCTION
For years, technology has been around. It came from the Greek “tekhnologia”,
skills, creativity and intellectual. From a stone tools to a present computer, now it is well
known to be in a machine form that has a function which can be useful in any activities.
Technology has made people ever more productive. In the present times, technology has
been accepted and influenced schools, teachers, and students which can be life changing.
Indeed, computers have been performing a lot of tasks which were before just done by
men. In this technology-based world, people now rely on technology to be helpful and
Computerized systems are used in place of manual systems. Computerized system can
help minimize errors. Computerized system is important because it saves time for
a specific hotel. It stores rates and inventory of hotel rooms as well as information of
clients. But in every system, perfection does not apply at certain moments. One of the
systems can be the cause of the problem when the system does not automatically update
and show when the room has been booked. It may be available but in reality, it already
1
Background of the Study
The implementation of manual system has been around for centuries, executed by
companies through ages. This system is shown in various works such as using pencil and
paper to list down important information and calculators to compute billings. Logbooks
are used for record keeping and file cabinets for storage. This is an efficient procedure
for small companies. However, as the world modernizes, this type of system cannot keep
up with how rapid changes in technology go. Hence, computerized system was
introduced.
manipulation of data such as analyzing, recording, and storing information. Since the
system is automated, calculations are handled by software, reduce possible errors and
saves time. It is efficient to the company for it is designed to be accurate even with the
smallest details. It also makes easier access for different assigned individuals even
automated system that is offered for Hotel Operators around the globe. This is to help
staffs and guests in reducing workload and fast bookings. This is to allow hotels with
multiple branches to operate and process information at the same time. It stores and
retrieve information, and even conduct an automated billing for the customer’s stay. The
system covers the processes from registration until the check out and billing of the guests.
This will also decrease the amount of work that the employee and will be able to submit
2
Statement of the Problem
General Problem:
The general problem is the use on manual reservation system for the hotel’s
overall transaction.
Specific Problems:
Hypotheses
Null Hypothesis:
The researchers may fail to make and improve the system to be better than the
Alternative Hypothesis:
The data gathered allowed the researchers to make and improve the system to be
This study will enhance the efficiency and effectiveness of the hotel online
booking process. This will improve the booking system and make it more technologically
convenient.
3
The result of this study will benefit the following people:
Costumers - The primary beneficiaries of the study are the costumers. The goal is
to have a better quality of services for the costumers for them to have a
comfortable stay in a hotel. And for the costumers who can stay in the hotel
Company - This study would have a benefit to the company. Since the company
is the secondary beneficiaries of this study, the more the researchers discover a
thing, and solve any issues and complications, the more the money will company
get.
Future Researchers - This study would help future researchers to be aware and
knowledgeable of the process involved in the booking of the hotel. It would help
them to be a better analyst and it can be a help as a future reference for more
Developers – This study will give experience to the developers. This will enhance
their skills in terms of making systems for companies. This will also enhance their
File Maintenance – The data will be frequently updated to avoid over lapping
4
Guest Information – It will include a login and registration to isolate a
Check in/Check out – Registered guests will have to update their check ins
and check outs, to properly assign time of stay and in case it will be needed
for emergency.
Archiving of Guests – Registered guests who stayed in the hotel will have
Billing – The system has the capacity to compute the guests’ total cost.
study.
Foreign Literature
"The Manual Reservation feature allows you to add, edit, and delete reservations"
The Manual Reservation has no limits when it comes to changing the guests’
decisions to reservations. A guest can define check-in and check-out dates and times
where they can decide when to arrive and leave. They can also define the source of the
reservation and can choose a listing of the hotel reservation. They can choose whether a
5
whole family or a group of friends they might include by defining a number of guest
option without a limitation. The guests can also settle their information to the system for
identification to avoid any misinformation. They can also choose a room that suited their
finances.
This modification about the system may interrupt the process of reserving the
rooms. By which can stop the continuous progress of an activity or process. And because
of the inconsistency of the process, it may cause double bookings, invalid check in and
out, inconsistent information and any other problems that may encounter. To prevent this
occurrence, we need a clean and uncomplicated layout of the system to prevent the
has its benefits. With computerized reservation system, booking mistakes are reduced.
The system does not allow multiple guests to book one room. By having computerized
system, bookings would not be lost. Reservations can easily be tracked, especially in
busy times.
Over booking and Double Booking can lead to loss of money and angry guests.
Accidental double room booking is one of a hotelier's problem. They can be caused by
faulty booking systems and systems which do not automatically update to show when a
room has been booked, meaning it may show as available and be booked by another
customer. Before you booked a room, you need to check first if someone booked on the
room you prefer, so there will be no problem when you check in. Other than double
booking, is the disadvantage of manual system. Time consuming processes that use paper
journal and ledgers or similar tools requires copious time to complete tasks.
6
Local Literature
researchers found that Philippine hotels are adopting technology to their businesses
towards improving guest service but quite late on adoption. Although many hotels were
amazed by adding technology to improve their services and giving satisfaction to their
guest, some hotel provinces are still relying on manual reservation system. “Information
Technology (IT) has become an important part of the operation of the tourism industry. If
current trends continue, it is expected that Information Technology (IT) will be one of the
factors that will push tourism development in the future” (Singh, 2000). Systems that are
programmed to a certain task are more relevant and fully equipped when it comes to fast
calculations and data holder rather than manual system that are controlled by human.
“Manual systems put pressure on people to be correct in all details of their work
at all the times” (Breitmeyer,Linkedin, 2018). Humans are imperfect and can easily
switch details accidentally and end up with inconsistency in data entry or hand written. In
addition, Breitmeyer added that it takes more effort and physical space to keep track of
are classified into deluxe, first class, standard and economy class” (Department of
tourism, 1987). This is why hotels are starting to rely on something that can improve the
quality of their service. But in order to achieve such improvement, they must eliminate or
7
lessen the use of manual reservation system. Manual system is time consuming and needs
enormous amount of focus and power to maintain the sequence of the business. In
information they get to the customer or guest. Lacking of security is decreasing the
amount of customer they get. Once information was leaked to the public, it is almost
Foreign Studies
and conflicts between the client and the management. To prevent this from happening,
for Hansonic Hotel. The study tells that old and manual system does not serve the
customers right, rather it makes customer data vulnerable. The hotel created a new
organized method. The system was mainly created for privacy reasons and purposes. It
System for Tune Hotel. It states in the study that manual reservation systems are slow and
8
inefficient to the hotel. In order to improve and solve these, they developed a
Local Studies
making a computerized reservation system of Hotel and Pension houses. The researchers
found that the said houses use manual reservation system. With the increasing demand,
the houses were not able to keep up with the data they were receiving. Hotel and Pension
houses did admit that using manual reservation system brought problems `to their daily
transactions.
According to Bituin Abi (2010), the manual guest list record has disadvantages,
the manual reservation of guests; it takes a long time to accomplish for the manual
booking of rooms for the guest. According to the research, because of the job being
manually done, their office tends to be very messy and disorganized. Their desks are
loaded with papers and once in a while their important documents disappear. Through
past experience and research, the manual system had many problems such as making
reservations difficult, because of the papers being scattered everywhere and guestless
the owner of the hotel. By using manual system, the recording of the customers’ data will
9
take too long. The security of the data is also low. By using computerized system,
recording the data will be faster and effective. The data will not easily be breached.
CHAPTER 3 – METHODOLOGY
This chapter includes the research design, source of data and data gathering
procedure to further explain the way the researchers gathered the needed data.
Research Design
The study of the computerized reservation system has the experimental research
design as the study’s design. The testing of the system helped the researchers to find
answers and as well as problems or questions that they may encounter while making or in
the process of making their system. As the system is being established, the researchers
observe, knowing the possible problem that they may encounter in the near future and
carefully observe a certain group or their product. The primary method that the
researchers used is observing the system or product. There are times when the researchers
don’t have enough data to support their problem or idea. In that situation, the researchers
need to conduct an experiment to discover some data that the researchers missed out.
Experimental research can gather a lot of data that can help the researchers for their
10
Source of Data
The source of data for this study of the computerized reservation system is the
personal data. The data directly came from the researchers themselves. The researchers
observed the program, errors may occur and the researchers will debug the program. The
researchers relied on themselves in programming the system. The testers’ remarls might
be useful for the improvement of the system, but the building of the system came entirely
Personal data are data that are taken from one’s self. Personal data could be taken
from experience. The experience may come from the experiment that the researchers did
The researchers, first, searched for an existing computerized system to get ideas.
Using Visual Studio, in which the language is C#, the researchers began to make the user
interface. The log in form was created which can be seen through the first page of the
system when first opened. After the log in form was made, the main form was created,
where the menu can be seen. The rooms were then created, including the “bookings” and
After the front-end was programmed, the back-end was then made. An if-else
statement was used in the log in form, where if the user enters the correct input, the
program will proceed to the main form. The main form includes the rooms in which the
guest can pick which room they want. Then the programming of the computation begins.
11
When the reserve button was clicked the billing shows then the transaction will start. The
listing of the transaction will be provided if the confirmation button was clicked.
12
BIBLIOGRAPHY
journalCod
e=edcc&fbclid=IwAR347LSRacygUCjDRMaLpVW0aqE3GsCwNo4Br1tq1n6C6E7ZQ
E28Joj_zI&
Castillo R. C., Asi LM. U., Berberabe DJ. A., Mandigma M. A., Sarmiento MA. A.,
/Importance_of_Computerized_System_to_Reservation_and_Front_Office_Operations_o
f_Hotels_in_Batangas_Philippines?auto=download
De La Santa E. L., Agatep MV. D., Hotel Information Technology Adoption: The Case of
1555?
fbclid=IwAR1z4ooSDESCcdaZgn43yhnCsNusHYqb6yScyqWY3Y2pNRrwB2hcO9xlI0
“admin”, (2019, August 3), Chapter 2 Review of Related Literature A major problem
encountered by Balai Ha BukSU is its current manual based system, Retrieved from
https://mamasstudy.com/chapter-2-review-of-related-literature-a-major-problem-
encountered-by-balai-ha-buksu-is-its-current-manual-based-system/
from https://www.scribd.com/document/320167893/foreign-studies-about-inventory-
system-docx
13
“indian chefrecipe”, (2017, June 27), Reservation in Hotel, Retrieved from
https://www.slideshare.net/indianchefrecipe/reservation-in-hotel
Nadonza, R., Lucañas R. et al, Chapter 2 Review of Related Literature and Studies,
Literature_and_Studies?auto=download
(2018, November 23), Review of Related Literature and Studies of Hotel Reservation
literature-and-studies-of-hotel-reservation-system/
/209750245-Manual-Reservation
Asenova I., (2018 July 2), 5 Key Benefits of Having Central Reservation System,
14
APPENDIX
1. Will the computerized hotel reservation system help minimize the time consumed in booking
a room? Yes or No? Explain why.
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
2. Did the system accurately compute the billing of fees? Yes or No? Explain why.
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
Why?
(2a)
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
15
(2b)
(2c)
(2d)
(2e)
16
(2f)
(2g)
17
Curriculum Vitae
OBJECTIVES
2008-2014
Primary Joaquin Guido Elementary School
210 ML Quezon Ave, Angono, 1930 Rizal
EDUCATIONAL ATTAINMENT
18
SKILLS
Leadership Competent
Curriculum Vitae
OBJECTIVES
2014-2018
Secondary Francisco p Felix Memorial National HighSchool
Municipal Compound, Santo Domingo, Cainta, Rizal
EDUCATIONAL ATTAINMENT
SKILLS
19
Hardworking
Willing to grow
Curriculum Vitae
OBJECTIVES
EDUCATIONAL ATTAINMENT
Senior High Currently Studying in STI College - Ortigas-
School 2018-2020
Cainta as a grade 12 student
2014-2018
Secondary Juan Sumulong Memorial Junior College
2008-2014
Primary Dolores Elementary School
SKILLS
Self-motivation 20
Decision Making
Time Management
Adaptability
Curriculum Vitae
CUSAY, ARVIM L.
PFCI Sampaguita St. 219 Cainta Rizal
Email address: arvimcusay@yahoo.com
Contact #: 09491181880
OBJECTIVES
2014-2018
Secondary St. Michael Montessori Integrated School
315 Dama de notche St. PFCI Cainta Rizal
EDUCATIONAL ATTAINMENT
SKILLS
21
Software MS word. Works,Excel,powerpoint,access and project,System Fire wall
backup exee
Curriculum Vitae
OBJECTIVES
To be able to acquire a position in your good company and utilize my skills and
abilities well, as well as to improve my professional skills which I will be needing
in the near future
2014-2018
Secondary Juan Sumulong Memorial Junior College
Tatay, Rizal
2008-2014
Primary Sacred Heart Catholic School of Cainta
Cainta, Rizal
EDUCATIONAL ATTAINMENT
SKILLS 22
OBJECTIVES
EDUCATIONAL ATTAINMENT
SKILLS
LIBOON, RHAYSEN
64 Virgo st. Villarica Subd Cainta Rizal
Email address: rhaysen1230@gmail.com
Contact #: 09475503673
OBJECTIVES
EDUCATIONAL ATTAINMENT
SKILLS
OBJECTIVES
EDUCATIONAL ATTAINMENT
SKILLS 25
OBJECTIVES
Hardworking and skilled looking for a challenging career where I can express my
knowledge of my life career.
EDUCATIONAL ATTAINMENT
SKILLS
MICROSOFT 26
Microsoft WORD with speed typing skills ( an average of 45 words per minute)
Microsoft POWERPOINT for presentations
Curriculum Vitae
OBJECTIVES
EDUCATIONAL ATTAINMENT
SKILLS
Communication 27
Decision Making
Time Management
Curriculum Vitae
VILLAMARIN, RHON G.
#123 Villamayor Compound Brgy. Pag-asa Binangonan, Rizal
Email address: villamarinrhon4@gmail.com
Contact #: 09155462730/09265424903
OBJECTIVES
“To use my skills in the best possible way for achieving my goals”
EDUCATIONAL ATTAINMENT
SKILLS
28
Communication
Decision Making