Institute of Hotel Management Ahmedabad

AMADEUS

Amadeus is officially born on Wednesday 21st October 1987 when Amadeus Marketing SA
is incorporated by a consortium owned by the four airlines; Air France, Iberia, Lufthansa
and SAS. Amadeus is headquartered in Madrid, Spain, and the first employees are
assigned from the four carriers. The founders announce their vision for an independent and
neutral global distribution system (GDS), which will become the preferred system for travel
agents in Europe and around the world. They commit to a combined investment of almost
$300 million dollars.

Amadeus offers next generation hotel management solutions based on open technology
and offered as Software as a Service model (SaaS). Amadeus reinforced this position with
the acquisition of US-based Newmarket International in 2013. Newmarket, with more than
40,000 installations and 150,000 users worldwide, delivers proven business solutions for
empowering hospitality organisations to lower costs and increase revenue, while improving
customer satisfaction and guest loyalty. In distribution, Amadeus connects some 310 of the
world’s leading hotel providers with our global community of travel agencies with 421,000+
unique hotel properties and with over 1.4 million hotel shopping options distributed through
custom-built reservation applications. Through Amadeus Link Hotel, Amadeus connects
independent and small-chain hotels to the multi-GDS and online travel community.

The leading provider of IT solutions to the Indian travel and tourism industry
Amadeus India Private Limited, wholly owned by Bird Group, one of India's largest travel
conglomerates, has been a pioneer in providing a global platform to the Indian Travel
industry by enabling access to state of the art travel automation technology. Set up in 1994,
Amadeus India Private Limited was established with the objective of providing IT and
software services, developing software products and automated tools, for the travel trade
industry including customized software products for travel agents and travel service
providers.
Amadeus India has its head office in New Delhi and a wide network of 40 branch offices
providing software connectivity to travel agents in the Indian sub-continent to access over
95% of scheduled airline seats as well as hotel rooms, insurance packages, car hire and
other travel services worldwide.
Amadeus GDS usage has expanded to 200+ cities across India, with over 45000+ terminal
installations and 5200+ travel agencies online. Of the total GDS usage in the subcontinent,
Amadeus GDS is the clear market leader.
Some key achievements for Amadeus India in the past 12 months include:
Airline Distribution and IT
AirAsia flights became available for booking via Amadeus travel agencies in India, offering
Indian travellers an alternative offline way to book AirAsia flights. This was made possible
via the Amadeus Ticketless Access solution, integrating AirAsia flight content into the GDS
Amadeus has secured full content agreements with Air France, Austrian airlines, British
Airways, TAM and Lufthansa. Amadeus travel agents worldwide can access to the entire
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range of fares, schedules and inventory. This also helps them to offer best fares for their
customers Some 15 out of the 26 members of the Star Alliance are users of the Amadeus
Altea system.
Travel Agency IT

Amadeus announced the launch of Amadeus Ticket Changer, a first for any GDS in India.
This solution helps to save time for travel agents when customers require changes to a
ticket
Amadeus announced partnerships with MakeMyTrip and Yatra.com, strengthening
Amadeus' leadership position in online travel agency bookings and helping these online
travel agents to offer a more comprehensive and enjoyable shopping experience for their
customers.

Customer Solutions

A world-class portfolio of products & services to meet the needs in the travel &
tourism industry Amadeus provides a range of technologies designed to deliver tangible
results in the travel & tourism industry. These are grouped into four distinct categories to
help you identify types of technology you need and to make it easy to package our products
and services into solutions that suit your business.

Distribution & Content Business Management

Products that enable the effective
provision and aggregation of
comprehensive travel content, and the
means to optimise its distribution through
our extensive network. We are present at
both ends of the travel distribution chain,
providing travel providers and buyers with
the reach and content to be highly
competitive.
Sales & e-Commerce
Our commercial understanding combined
with technological expertise results in
solutions that enable you to access,
market and sell content across all
channels: call centres, retail shops, ticket
offices and websites. These solutions also
improve workflows, profitability and
customer service throughout the entire
sales process.
This is where you’ll find technology
solutions developed specifically to optimise
your business operations and streamline
your processes in the travel & tourism
industry. This category includes mid and
back office solutions for travel agencies,
our leading reservation, inventory and
departure control systems for airlines and
IT solutions for the hospitality industry.
Services & Consulting
You can have direct access to Amadeus
expertise via a range of technology,
business and consultancy services. We
have worked with many of the industry’s
most successful organisations to realise
the full potential of their business
development and IT investments.

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Facts & Figures

Facts

1. The Amadeus Data Centre in Erding, Germany is a purpose built facility which is fully
owned and managed by Amadeus - its sole occupant. In peak times, they process more
than 39,000 end user transactions per second and more than 47 billion SQL executions per
day. Every month it perforsm more than 5,500 IT changes and more than 540 application
software loads while maintaining an average availability of 99.99%.
2. Amadeus is the preferred technology provider and partner of the world’s leading
companies. These include British Airways, Qantas, Finnair, Iberia, AMEX, Carlson Wagonlit,
TUI, Siemens, IBM, and Lufthansa
3. Amadeus is the largest distributor of leisure packages worldwide.

4. With 435 carriers implemented and 174 markets deployed, Amadeus offers travel
agents the largest community of carriers and markets with electronic ticketing around the
world.
5. Amadeus services over 11,000 corporations worldwide such as Phillip Morris
International, Nokia Solutions and Networks, and Nordea Bank.

6. Presently, travel agencies using Amadeus can make bookings with more than 80 low
cost carriers.

7. Over 124 of the world’s leading airlines use the Amadeus e-Commerce Airline Suite
in more than 110 markets.

8. Over 80% of air bookings made by travel agencies through the Amadeus system
globally came from carriers having signed content agreements with Amadeus.

9. In 2015, 113 social responsibility projects and initiatives were delivered in 50

countries

10. Invested an additional €660.7 million in 2015 (total value of investment)

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Figures

 195 countries served by Amadeus and its 70 local Amadeus Commercial

Organisations (ACOs).

 14,251 employees work in the Amadeus group worldwide,

representing 118 nationalities worldwide.

Providers Available in Amadeus

 Airlines storing flight schedules in Amadeus: 693

 Airlines bookable: 484
 Car rental locations: 40,000+
 Car rental companies: 43
 Cruise Lines: 17
 Ferry: 33
 Hotel properties: 421,000
 Hotel chains: 310+
 Rail: 90
 Tour Operators: 233
 Travel Insurance (30 airlines and 42 Online Travel Agencies sell insurance with
Amadeus): 76 markets, 16 insurance provider groups with a wide range of global affiliates

Sources

 www.amadeus.com
 www.amadeus.in

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GDS/ Amadeus