A LETTER OF REQUEST

Ayala Ave, Makati

Luzon 1200 Philippines
Tel: 09153643649
Email: lynsantos@gmail.com

March 9, 2020

Reyna Jean Q. Lumontad

Accountant
Philippine National Bank
Cubao, Quezon City

Dear Ms. Lumontad,

I am writing this letter to request for a copy of the statement of my bank account from 1st January
2019 to 25th February 2020.
The Government is offering funding to small business and micro enterprises and I would like to
apply for this funding. The bank statements will help me make an informed decision on the
amount of money I will borrow for my business.
I look forward to your response. Thank you

Respectfully,

Lyn Santos
Lyn Santos
Client
 A LETTER OF APOLOGY

Philippine National Bank

Cubao, Quezon City
Tel: 09156201725
Email: reynalumontad@gmail.com

March 21, 2020

Lyn Santos
Client
Ayala Ave, Makati
Luzon 1200 Philippines

Dear Ms. Santos,

I am writing this to express my sincerest apologies for being unable to respond immediately to
your request for a copy of your bank statements.
Our Bank, with its newly appointed administration, has been experiencing a series of key staff
changes for the past weeks, which may have resulted in your letter of request being overlooked.
Consequently, it took almost two weeks before your letter reach our bank.
At Philippine National Bank, we deeply value our professional relationship with you, our
customers, and we take pride in ensuring our client’s satisfaction with our services. However, we
admit that this time we failed in meeting your expectations. Because of this, our bank has already
been directed to undertake certain measures to prevent failures in the future.
Attached herewith are you’re bank statements from 1st January 2019 to 25th February 2020 that
you have requested. Please do not hesitate to contact us if you have any questions or concerns
about these documents.
Once again, I sincerely apologize for any inconvenience you may have experienced with respect
to our failure.
I hope for your kind consideration regarding this matter.
Thank you for your understanding.
Respectfully,

Reyna Jean Q. Lumontad

Reyna Jean Q. Lumontad
Accountant
 A LETTER OF ACKNOWLEDGEMENT

Ayala Ave, Makati

Luzon 1200 Philippines
Tel: 09153643649
Email: lynsantos@gmail.com

March 22, 2020

Reyna Jean Q. Lumontad

Accountant
Philippine National Bank
Cubao, Quezon City

Dear Ms. Lumontad,

Greetings!
I have received your letter of apology and I am glad to let you know that your apology has been
gracefully accepted.
The Bank statements that you have send helped me a lot especially to my business.
Thank You.

Respectfully,

Lyn Santos
Lyn Santos
Client
 A LETTER OF COMPLAINT

Ayala Ave, Makati

Luzon 1200 Philippines
Tel: 09153643649
Email: lynsantos@gmail.com

March 19, 2020

Reyna Jean Q. Lumontad

Accountant
Philippine National Bank
Cubao, Quezon City

Dear Ms. Lumontad,

Greetings!
I am a client of your bank for the past 2 years and hold a savings Account in your Bank. I had
requested for a copy of the statement of my bank account from 1 st January 2019 to 25th February
2020.
I am sad to say that despite making calls to your branch there has been no action taken to date.
My accounts details are:
 Name: Lyn Santos
 Account No: 00-5536267128
 Type of Account: Savings Account
I request you to look into my case and help me at the earliest and oblige.
Respectfully,

Lyn Santos
Lyn Santos