HOUSEKEEPING NC II

COMPETENCY-BASED LEARNING MATERIALS

List of Competencies

No
Unit of Competency Module Title Code
.
Provide housekeeping Provide housekeeping
1. TRS5123111
services to guests services to guests
Clean and prepare rooms for Clean and prepare rooms for
TRS5123112
2. incoming guests incoming guests

Provide valet/butler service Provide valet/butler service TRS5123113

3.
Laundry linen and guest Laundry linen and guest
TRS5123114
4. clothes clothes
Clean public areas, facilities Clean public areas, facilities
TRS5123115
5. and equipment and equipment
Deal with/Handle Deal with/Handle
TRS5123122
6. intoxicated guests intoxicated guests
 MODULE CONTENT

UNIT OF COMPETENCY: PROVIDE HOUSEKEEPING SERVICES TO GUESTS

MODULE TITLE: PROVIDE HOUSEKEEPING SERVICES TO GUESTS

MODULE DESCRIPTOR: This module covers the knowledge, skills and attitude in
providing general housekeeping services to guest.

NOMINAL DURATION:

LEARNING OUTCOMES: At the end of this module you MUST be able to:

LO 1. Identify and perform different housekeeping services

LO 2. Handle housekeeping requests

LO 3. Advice guests on room and housekeeping equipment

ASSESSMENT CRITERIA:
 Cups are pre-heated in accordance with enterprise standards
 Portafilter is wiped clean and dry before dosing
 Grind of coffee is checked
 Enough coffee is ground for the shot of espresso
 Drip tray is cleaned and dried
 Rags are prepared and used properly
 The appropriate amount of ground coffee is dosed in the portafilter
 Appropriate amount of pressure is applied to tamp the ground beans
 Ground coffee is tamped evenly
 Portafilter sides and spouts are wiped and cleaned before inserting to the
brew head
 Spillage and wastage of ground beans are minimized during dosing and
grinding
 Group head is flushed before inserting the portafilter
 Portafilter is inserted and coffee is brewed immediately
 Volume of espresso is checked
 Extraction time of shot is monitored
 Crema of shot is inspected
 Espresso is served or used in a beverage immediately