Giving Effective Feedback: a 4-part Model- E.A.R.N
1 ob 2
ACTIONS
EVENT
‘Describe the
situation. Be
asspeciic as
Bescrbe the behavior
as dearly as possible,
asf you were
watching a movie
‘Avoid drawing
possible. Give
‘the feedback
ina timely conclusions.
way.
POSITIVE FEEDBACK:
{saw you put down the budget
Yesterday you had been working to get
when done and goto our website to
Professor get some information. You then
Smith stopped {ot up and wolked her from
by your offi. vour office towards the office
thot could help her
CORRECTIVE FEEDBACK:
‘every time that Susie
Atourstff spoke, you tured awoy
meeting nd started taking with
vyesterdoy ‘Bob, or you opened your
laptop and checked your
emai
P
a oP
RESULTS
What were the results|
positive of negative of
this behavior?
She stopped by later to tell
ime how helpfl you hod
been. You flebilty ond
willingness 90 out of
your way tohelp realy
‘model our commitment to
‘saw thot Susie noticed this
After the 34014 time you did
this, Susie stopped saying
‘anything forthe rest ofthe
meeting. Susie knows lot
‘bout our topic; think we
‘realy missed out on her ideas.
4
NEXT STEPS,
‘What specific behavior
should be changed or
repeatedin response to
the feedback? Why
should this change be
made?
‘realy oppreciate thot
you'l continue todo
this. reshows your
‘From now on, ding staf
-meetngs pease focus your
Jul tention on each
speaker s0 that everyone