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Seamless Customer
Experience Solutions
Driving advanced connectivity and
engagement between businesses and their
customers through smart digital solutions
and innovative technology platforms

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Replacing business barriers with connectivity bridges
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Innovative customer experience solutions that drive

connectivity, engagement and positive interaction.
Emerico offers an end-to-end solution for customer experience –
our aim is to effectively enable your customers to make more key
interactions that deliver you greater levels of business.

We have an extensive portfolio of smart digital solutions and innovative

technology platforms that deliver opportunities for you to enhance your
customers experience, supported by comprehensive success services
and consultancy that can ensure maximum project efficiency and cost
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savings.

Seamless Customer Experience Solutions connect / engage / interact

connect / engage / interact

Seamless
Customer
Engagement
Solutions

Connect
DIGITAL when and where your customers need
ENGAGEMENT
TRANSFORMATION

Engage
effectively through smart digital

explore emerico.biz/aboutus
solutions and innovative technology
platforms
REMOTE
VIRTUAL TELLER
BRANCH / STORE

Interact
DEVELOPMENT
TRANSFORMATION

without barriers, create connectivity

Enhanced customer engagement bridges to business opportunities
24 Hours, 365 Days

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Seamless Customer Experience Solutions
 connect / engage / interact

Your Customer Experience

Engagement Opportunities
By partnering with Emerico, you can provide a seamless end-to-end customer experience
from personal device engagement through to full branch transformation.

Digital Engagement Remote Branch / Branch / Store

Transformation Teller Development Transformation

+ Digital banking / payment
and transaction solutions
+ Digital connectivity services
+ Mobile point of sale
+ Self service virtual teller machines
and interaction equipment
+ Virtual branch equipment
and software
+ Counterpoint equipment
and software
+ Storefront self service virtual
teller machines and interaction
equipment
+ Point of sale technology and software
+ Autonomous self service
engagement solutions

Seamless Customer Experience Solutions connect / engage / interact

connect / engage / interact

Solutions Tailored to Your Industry

Emerico partners with businesses across the globe to correct solution is selected to deliver the best customer
deliver tailored solutions that meet the engagement and connectivity, engagement and interaction opportunities
enablement needs of specific customer audiences. are achieved cost effectively specific to your industry and
Partnering with our consultancy teams can ensure the business needs.

Banking Insurance Telecommunications Government Retail & Aviation

Hospitality

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Seamless Customer Experience Solutions
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Digital and Technology Platform Integration

Your customers deserve an engagement solution that
enables them to simply and quickly acquire what they
need and when they need it. Emerico’s end-to-end
seamless integration between digital and technology
platforms ensure you can capitalize on all customer
experience opportunities to enhance engagement and
generate more interaction with your customers. You can
utilize Emerico’s knowledge and experience by utilizing
our supporting consultancy and success services
portfolio.

Smart Digital Software Platform

emerico digital transformation platform
Mobile Customer Application Mobile Agent Application

Advanced Technology Platforms

series series series

Remote Mobility Virtual Teller Autonomous Virtual
Devices Machines Teller Machines

Consultancy & Success Services

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connect / engage / interact

Consultancy & Success Services

Emerico provides a portfolio of consultancy and success
services. With cross industry, global and multi-customer
experience we can align our strengths with yours to
efficiently deliver the project requirements and deliveries
that ensure great results and cost savings.

Consultancy
+ Customer experience analysis
+ Conceptual experience design
+ Requirement assessments
+ Future readiness
+ Process & technology
optimization

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Success Services
+ System customization
+ System integration /
implementation
+ Staff training solutions
+ System installation
+ IT solution services

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Seamless Customer Experience Solutions
 connect / engage / interact

emerico digital transformation platform

alexis: Our Digital Transformation Platform

Alexis is our smart software platform, a digital engagement machines Alexis is at the core, shaping the
transformation tool that ensures the effective provision of customer experience to ensure maximum connectivity,
a seamless customer experience. From the end users engagement and interaction. Positioning Alexis alongside
device through to our autonomous customer our range of technology platforms delivers an immersive
end-user experience.

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across all devices series series series

Seamless Customer Experience Solutions connect / engage / interact

connect / engage / interact
What makes alexis smart for your business?
Multi-Channel Integration
Alexis Software is designed as a
Multi-channel solution to enable easy
integration and configuration across all
customer on-boarding channels.
(Smartphones, ATMS, PoS and more)
Freedom for Integration
Alexis Software is fully integrated and
compatible with different types of APIs
(SOAP, RPC, RESTful) and data formats.
(JSON, ~XML, ISO 8583 and many more)
Platform technical integration
Content Center
+ Manage advertisement, information
and documents on machines
+ Support video, picture, PDF
document
+ Configure machines for different
content
+ Grouping machines to display
advertisement on idle screen
+ Allow machines to access brochure
for product information
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Device Management
Alexis Software provides a flexible range
of services such as enabling remote
management, diagnostics and real-time
monitoring.
Safe & Secure
PA-DSS Certified v3.2 by the PCI council as
a certified compliant payment application.
Multi factor authentication enabled.
Device Monitoring Smart Services
explore emerico.biz/alexis
+ Device management for machine + Security control access on
+ Remote update application machine direct to secure host
+ Remote configure machine + Middleware to connect host
settings + Admin dashboard
+ Monitor machine - Heartbeat, + User management
network, module status + Audit log and reporting
+ Remote key injection + Support end to end encryption
and decryption
+ Transaction logics and controls
Seamless Customer Experience Solutions
 connect / engage / interact

alexis Virtual alexis Mobile

Assistance Teller Customer Application
Integrated Video Digital Engagement Platform

Global communications are Delivering complete customer

embracing video conferencing, flexibility, connecting when
end-users becoming connect / engage / interact
HOME NEWS ABOUT BLOG CONTACT
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increasing comfortable in its for banking, many sectors are
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CONTACT US

+ Customizable to the needs of your

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autonomous customer + Highly scalable and robust

+ Multi-factor authentication security
interaction machines. Utilizing + Similar user interface to Emerico’s range
video you can form closer of technology platforms
relationships with your + Multi-choice deployment model
including SaaS
customers wherever they may
be, cost effectively. SaaS

Seamless Customer Experience Solutions connect / engage / interact

connect / engage / interact series

Designed for Made for

Remote iPad
Control
Adaptive & Interactive Autonomous Self-reliant & Live Video Call in with the Intuitive
Customizable & Simple & Intelligent Self-charging Assistant business app co
nn
ec
t /
en
ga
ge
/ i
nt era
Touchscreen
ct

(10.2 to 12.9 inches) for

enhanced customer
interaction

emerico r-series solutions

R35 Autonomous
Live Video
Calling
and remote Biometric

Virtual Teller
assistance
Security
(Facial and
Fingerprint)

Machine Printer
Smart Customer Experience Interaction. (Boarding pass,
Luggage Tag
Extend your customer interaction team & Receipts)

EMV Payment
effectively with the R35 autonomous teller
and DIP

exploreemerico.biz/rseries
machine from Emerico.

emerico.biz/R35
card Reader

Passport &
Innovatively greet customers to enhance your branch transformation
Barcode Reader
process. Connect with the digital native generation and position your
(RFID/NFC, MRZ,
1D, 2D & QR)
business alongside digital innovation. Customizable to meet the needs 360° sensory

explore
of your business environment. awareness level
for precise
maneuverability Patent
Customizable Pending

to fit your
connect / engage / interact
business needs Seamless Customer Experience Solutions
connect / engage / interact x series

emerico x-series solutions

X35/X35e
On-Demand Video
Conferencing
Assisted On demand Card-less Streamlined
Self-Service Live Video withdrawal process WITH ROBOTIC
EXTENSION

emerico x-series solutions Cash

x-series Assisted
Recycler
CASH & COIN
Intuitive High
IN/OUT/REJECT Definition
Touchscreen

Teller Machine
FUNCTION

A4
Receipt
Delivering customer-centric self-service convenience. SCANNING AND
PRINTING
Designed for in-branch or remote virtual teller customer
interaction opportunities, reducing barriers through
simple yet intuitive user experience. Document
in/out/reject
+ Manage simple and complex transactions Function
with ease.

+ Effective customer recognition with security.

+ Realtime self service assistant on-demand, Passport &

Card Barcode Reader
extending the reach of your team.
Reader (RFID/NFC, MRZ,
+ Utilizing the Alexis Digital Transformation 1D, 2D & QR) Cheque
AND CONTACTLESS
Platform READER Scanning

Seamless Customer Experience Solutions connect / engage / interact

connect / engage / interact x series

emerico x-series solutions emerico x-series solutions emerico x-series solutions

X37/X37e X38/X38e X39/X39e

explore emerico.biz/xseries
x-series key features

+ Passport & Barcode Reader + Remote Dual Screen Control + Printer (Receipts, Statements, Documents)

(RFID, NFC, MRZ, 1D, 2D & QR) + Cheque Dispenser and Deposit + NFC/RFID/Bluetooth Capable

+ Biometric Reader (Face and Fingerprint) + Contact/Contactless Card Reader (EMV) + Banknote & Coin Recycling

+ EMV Card Issuance

connect / engage / interact

Seamless Customer Experience Solutions
connect / engage / interact v series

Equipped with Biometric Embedded with a Seamless Customer

Technology - for a more Mobile Document Acquisition - with our
secure authentification & Scanner - for passport alexis software
verification & ID verification platform

emerico x-series solutions

v-series Mobility
Increase your outreach with beyond the branch customer
interaction mobility devices.

Interact with your customers securely and effectively with the

Emerico V Mobility Series, offering solutions for Apple and
Microsoft platforms. Utilizing video conferencing examples uses
may be customer onboarding, payment transactions or general
customer support.

Centralized On-Demand Video Support - Made for

connect with Relationship Consultant remotely iPad

Available on
Quick & efficient Transaction Performance -
with an EMV Contact & Contactless Reader
Designed for
iOS

Outfitted with Built-in PCl Certified Pinpad - Available on

Patented
and an EMV Portal for a more secure payment & pin issuance WINDOWS worldwide

Seamless Customer Experience Solutions connect / engage / interact

connect / engage / interact v series

emerico v-series solutions emerico v-series solutions

V3 Mobility V3 Mobility Advanced

with iPad (Biometric) with iPad (Biometric + Pinpad)
Made for Made for

iPad iPad

emerico v-series solutions emerico v-series solutions

V3 Mobility V3 Mobility Advanced

with Windows (Biometric) with Windows (Biometric + Pinpad)
Designed for Designed for

explore emerico.biz/vseries
connect / engage / interact
Seamless Customer Experience Solutions
 connect / engage / interact

Mobile Agent Application

Powered by alexis

Transform the way you engage with

customers by extending your network
through existing service based businesses
that are already local to your customers.
Partner up with convenience stores, petrol
stations, mini markets, cafes and other
service driven organisations that can
deliver an enhanced customer experience.
Make your services accessible to everyone
without additional costs with the Emerico
Mobile Agent. Applications could be mobile
banking, mobile account management,
mobile onboarding, mobile ecommerce,
mobile user authentication and much
more. Effectively give service partners the
tools they need.
Easy Implementation Customer Convienience Reduce Cost
With a standardized API Reduce customer travel time No additional hardware such
design, implementing our by being local, and easier to as a POS system or server is
EMERICO
mobile agent solution is
SOLUTION access through extended required. A smart device
hassle free operating hours. (phone or tablet) is all your
partner needs
Extensive Partners Multi-Channel Integration
Partner up with convenience Design as multi-channel solution
stores, petrol stations, mini for compatibility across all
markets, cafes and many more
EMERICO devices connect using any POS
SOLUTION
possibilities to extend your systems such as nano cash
customer reach effectively machines, handheld devices and
hybrid terminals

Seamless Customer Experience Solutions connect / engage / interact

connect / engage / interact

Enabling partner agents

Example Transactions and Features

Withdraw Deposit Remittance Balance

+ Single platform Alexis

software
+ Proven scalability and
robustness Open Bill Top Fund

explore emerico.biz/mobile_agent_banking
+ Deployment model to meet Account Payment Up Allocation

your business needs

+ Customizable to meet your
brand requirements
+ Data analytics to understand
Loan Credit Card Terminal Multi Currency
your customers interaction

SaaS

Donation Customer Account SaaS

Onboarding Management Simple Access

connect / engage / interact

Seamless Customer Experience Solutions
We thrive in the challenge of connecting people
Emerico has received accolades and certifications
across the globe, with thanks going to our partner
customers in helping to achieve these recognitions.

Some of our
Awards

THE BIZZ BID World Quality Europe Business ESQR European Award
“World’s Inspirational Commitment Award Assembly (EBA) for Best Practices
Company” Award Best Enterprises Award Award

Core
certifications

PA-DSS Validated v3.2 UKAS ISO 9001 2015

(17-02.01133.001) (MY 17/02512)

Emerico holds intellectual property patents across the globe, in

reference to our extensive R&D resource and industry knowledge. connect / engage / interact
 connect / engage / interact

Seamless Customer
Experience Solutions
emerico’s connected world of happy customers
explore emerico.biz/solutions
 connect / engage / interact

Replacing business barriers with connectivity bridges

North America
177 Park Ave, Suite 200, San Jose,
California, 95113, USA
Global
Presence
Philippines
Unit 602, Prestige Tower Condominium, Emerald
Avenue, Ortigas Center, Pasig City, Philippines

United Arab Emirates

World Center, Dubai World Central,
P.O. Box: 390667, Dubai, UAE

United Arab Emirates

Sharjah Media City, Shajah, UAE

Malaysia
B-21-2, Block B, 2nd Floor, Jaya One, No.72A, Jalan
Universiti, 46200, Petaling Jaya, Selangor, Malaysia

Malaysia
B-27-7, Block B, 7th Floor, Jaya One, No.72A, Jalan

explore emerico.biz
Universiti, 46200, Petaling Jaya, Selangor, Malaysia

Malaysia
C-39-6-, Block C, 6th Floor, Jaya One, No.72A, Jalan
Universiti, 46200, Petaling Jaya, Selangor, Malaysia
connect / engage / interact

Malaysia (Regional
Seamless Customer Experience Solutions
Development)
177 Park Ave, Suite 200, San Jose,
California, 95113, USA