Question 1 (1 point)

Which is an important job responsibility for a middle manager?

Question 1 options:

defining the organization's long-term goals

translating goals defined by top managers into action

helping top managers define goals

performing tasks that are not related to long-term goals

Question 2 (1 point)
A common thread that runs through changes that all managers face in today's world is the need to rely on ________
to identify ways to increase productivity.

Question 2 options:

all members of an organization

experts who specialize in productivity

top managers only

consultants who specialize in efficiency

Question 3 (1 point)
A pharmaceutical company manager attending a meeting of academic scientists would be functioning in which role?

Question 3 options:

informational

figurehead

liaison

decisional
Question 4 (1 point)
________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly
interrelated roles.

Question 4 options:

Henri Fayol

Robert L. Katz

Henry Mintzberg

Henry Ford
Question 5 (1 point)
 Which of the following is NOT an example of a decisional role according to Mintzberg?
Question 5 options:

spokesperson
 entrepreneur

disturbance handler

resource allocator

Question 6 (1 point)

A fraternity is an example of an organization because it is comprised of people who ________.
Question 6 options:

share the same values, traditions, and customs

share the same goals and values

share goals and function within a common structure

function under the same set of rules and regulations

Question 7 (1 point)
 Of the following, which is the lowest level of management?
Question 7 options:

a nonmanagerial employee

an individual involved in defining the organization's philosophy

a vice president

a middle manager
Question 8 (1 point)
 Mintzberg developed his ten managerial roles by ________.
Question 8 options:

sending out questionnaires to thousands of managers

observing hundreds of managers over several years

closely monitoring the work activities of five chief executives

using common sense to analyze the situation

Question 9 (1 point)
 Taylor began to develop his theory of ________ after a result of viewing workers in steel companies.
Question 9 options:

the functions of management

ethics-based management

management skills

scientific management
Question 10 (1 point)
 The primary job of a manager is to ________.
Question 10 options:

make decisions that help an organization grow

 tackle tasks that are too difficult for nonmanagerial employees

coordinate between organization leaders and ordinary employees

direct and oversee the work of others

Question 1 (1 point)

Good management strives for ________.

Question 1 options:

low efficiency and high effectiveness

high efficiency and low effectiveness

high efficiency and high effectiveness

moderate efficiency and moderate effectiveness

Question 2 (1 point)
Companies that are well managed can prosper during difficult economic times by depending on ________.

Question 2 options:

government bailouts

filing for bankruptcy

raising prices

a loyal customer base

Question 3 (1 point)
The grocery chain SuperValu has found that using ________ helps keep employees both connected and engaged.

Question 3 options:

social media

task management

discipline
Friendliness

Question 4 (1 point)

The decision of the   Seattle Post Intelligencer  newspaper to go "all-digital" resulted in ________.
Question 4 options:

managers needing to hire new employees

 managers needing to drastically reduce their workforce

no workforce changes, but changes in the price of the paper

very few changes in the way the paper did business

Question 5 (1 point)
How many management functions were originally proposed by Henri Fayol?

Question 5 options:

three: plan, organize, lead

four: plan organize, lead, control

five: plan, organize, command, coordinate, control

ten: 3 interpersonal, 3 informational, 4 decisional

Question 6 (1 point)
Who stands to benefit least from studying management?

Question 6 options:

a pro football coach

a pro football fan

a pro football owner

a pro football player

Question 7 (1 point)

Described as the new frontier, this new challenge for managers has the potential to both boast and drain employee
productivity.

Question 7 options:

organizational politics

social media

environmental activism

intrapreneurship
Question 8 (1 point)
Which set of skills would you expect the President of the United States to be least in need of?

Question 8 options:

interpersonal

political
 conceptual

technical
Question 9 (1 point)
According to Katz, the four critical managerial skills can be classified as ________.

Question 9 options:

technical, political, conceptual, and empirical

interpersonal, political, empirical, and technical

technical, interpersonal, political, and controlling

technical, political, interpersonal, and conceptual

Question 10 (1 point)
Why is innovation a key component of a manager's job in today's business environment?

Question 10 options:

Innovation keeps employees on their toes.

Innovation gives companies a "fresh" image without changing much real substance.

New approaches are always superior to old approaches.

Innovation gives an organization an edge over its competition.

Question 1 (1 point)
 
Unlike the manager of a small business, the most important concerns of a manager in a large organization are
focused ________.

Question 1 options:

externally, particularly on entrepreneurial tasks

internally, particularly on the allocation of resources

on setting goals

on planning ways to improve organizational structure

Question 2 (1 point)
A candy manufacturer that made candy at a lower cost without improving the quality of the candy could be said to
________.

Question 2 options:

increase effectiveness without increasing efficiency

increase efficiency without increasing effectiveness

increase both effectiveness and efficiency

decrease both effectiveness and efficiency

Question 3 (1 point)
Which of the following might be an example of increased efficiency in manufacturing?

Question 3 options:

cutting the amount of labor required to make the product

cutting the price of the product

increasing sales of the product

increasing advertising for the product

Question 4 (1 point)
Technical skills might include ________.

Question 4 options:

excellent verbal skills

proficiency in computer programming

exceptional writing ability

decision-making ability
Question 5 (1 point)
Even people who have no plans to be managers can benefit from studying management because ________.

Question 5 options:

they are likely to be managed in their work career

everyone ends up managing

they need to be able to outsmart their managers

management helps people control their emotions

Question 6 (1 point)
Which of the following would networking be most likely to help a manager accomplish?

Question 6 options:

increasing efficiency

increasing effectiveness

defining goals

building a power base

Question 7 (1 point)
 
Which of the following did Taylor NOT find "appalling" in his study of workers in steel companies?

Question 7 options:

Workers "took it easy" on the job.

 Workers employed different techniques for the same job.

Workers would only attempt to perform a job if they were shown to have aptitude for it.

Worker output was only about one-third of what was possible.

Question 8 (1 point)
All organizations have ________ that define(s) the organization's purpose and reason for existing.

Question 8 options:

limits

rules

structure

goals
Question 9 (1 point)
 
Which of the following levels of management is associated with positions such as executive vice president, chief
operating officer, chief executive officer, and chairperson of the board?

Question 9 options:

team leaders

middle managers

first-line managers

top managers
Question 10 (1 point)
Resolving a conflict would be considered to fall under which managerial function?
Question 10 options:

controlling

planning

directing

leading
Question 1 (1 point)
The managerial role that changes the least between middle and top managers is ________.

Question 1 options:

planning

organizing

controlling

leading
Question 2 (1 point)
Which of the following is NOT a characteristic of a small business?

Question 2 options:

has cutting edge, innovative business practices

has about 200 employees

is not a "player" with impact within its industry

has a relatively small market share of its product

Question 3 (1 point)
Effectiveness is synonymous with ________.

Question 3 options:

cost minimization

smart management

goal attainment

efficiency
Question 4 (1 point)
Under which category would you classify skill in motivating subordinates?

Question 4 options:

interpersonal skills

conceptual skills

technical skills

political skills
Question 5 (1 point)
Supervisor  is another name for which of the following?

Question 5 options:

team leader

middle manager

first-line manager

top manager
Question 6 (1 point)
Which of the following is NOT considered a political skill for a manager?

Question 6 options:

dominant personality
 networking ability

social astuteness

sincerity
Question 7 (1 point)
The controlling management function is largely a matter of ________.
Question 7 options:

resolving conflicts

determining what needs to be done

monitoring to see that tasks are accomplished

enforcing rules for employees

Question 8 (1 point)
The emphasis that managers give to various activities is generally based on their ________.

Question 8 options:

organizational level

tenure with the organization

experience in their field

skill specialty
Question 9 (1 point)
The role of ________ is more important for managers of small organizations than for managers working in large
corporations.

Question 9 options:

disseminator

spokesperson

entrepreneur

resource allocator
Question 10 (1 point)
The CEO of Cisco Systems likes to ________.

Question 10 options:

read emails from satisfied customers

listen to voice mails from satisfied customers

listen to voice mails from dissatisfied customers

argue with dissatisfied customers and try to convince them that they are wrong