Nowadays, technology development is one of the key factors that simplify our personal

lives and our work lives. In hospitality industry, technology has had significant impacts on

growth of restaurants in particular. The technology tools such as mobile apps, smart devices,

point of sale system, artificial intelligence help restaurants deliver flawless, convenient and

enjoyable services to their customers in the easier way. From the cash register to the kitchen or

the inventory, technology and new digital solutions are an integral part of how restaurants

operate. They transform the restaurant business by making running a restaurant easier, more

effective and profitable.

One of the innovations in restaurant operation is Point of sale system. This system allows

business operators to track every single transaction happens within the business, from sale

tracking, cash flow to inventory and also help manage tables and reservations. Some of the best

restaurant POS systems that are used broadly are TouchBistro, Square POS, Lightspeed

Restaurant and so on. With these POS systems, restaurant staffs and managers have many

available features, which covers virtually anything they need. By using POS system, every task

can be done easily and quickly, including menu customization, floor layout, bill splitting,

tableside ordering, loyalty programs, inventory control, quality reporting, comprehensive

training and many other features.

Recently, almost every restaurant uses POS system. Depends on the size of business, they

can choose the most suitable system for their restaurants. These systems can be installed in

desktop, tablet or other smart devices and run easily. In addition to basic features, POS system

helps the kitchen interact with front of house team quickly, effectively and easily. Besides, it also

makes management tasks become easier by helping manager keep track employees’ work hours

and plan their schedules, accessing previous data to create detailed reports about restaurants’
KPIs and design restaurant’s long-term growth. In short, point of sale system play a significant

role in helping restaurant grows.

Another technology tools that helps managers manage their team more effectively is

employee scheduling software. This software helps business reduce its labor cost, eliminate no-

shows, improve team communication and streamline operations. These days, restaurants use

popular employee scheduling software like Shiftboard, 7shifts, Ximble, Depudy and many other

softwares. With these softwares, manager can turn scheduling into a strategic advantage.

Employee scheduling software offers features that helps manager manage their team

more effective such as auto-fill-shifts, automate notifications, advanced rules engine, which

aligns shifts to fit complex scheduling and overtime rules. One of the key features of this

software is offering a channel for employees to communicate. They can discuss can get the

responses immediately with mobile texting. This feature ensures employees have access to the

information at the right time and so, boost their engagement on company’s common goals.

Technology is developing significantly, and it is changing the way restaurant operates.

Digital menus have become a trend because it offers so many benefits to restaurants that the

paper menu cannot. There are many ways to conduct digital menu in a restaurant by using iPad

menus, touchscreen tablets or menu boards. With digital menu, restaurant owners can change

their menu regularly based on demands and supplies or based on seasons without any problems.

It also allows restaurant owners and managers to adjust the prices of their food and beverage for

different times in a day or a week. For examples, during weekend and other busy periods,

restaurants operators can raise their prices to boost their profits.

Restaurants that use digital menus can expect to increase in sales, which can be attributed

to menu features such as food pictures to encourage customer to order more, suggestion food and
beverage pairings and menu analytics. With analytics reports that digital menus offer, operators

can have a better outlook at which items customers are looking at the most and which items are

not performing well. Based on that data, they can adjust and implement strategies to encourage

customers to purchase more and boost their sales eventually.