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View Training1 PDF
View Training1 PDF
View Training1 PDF
01
Training Services Prospectus
Publication Date
April 2007
Document Number
SVTRN-90-1097-BR3, v2.0
Software Version Number
Singl.eView v6.01
Disclaimer
Although every effort has been made to ensure the accuracy of the information contained in this
document, Intec Billing Ireland ('Intec') makes no warranty, expressed or implied, with respect to the
quality, correctness, reliability, currency, accuracy, or freedom from error of this document or the products
it describes. Intec may make improvements and/or changes to the products and services described in
this document at any time. Unless otherwise explicitly agreed in the licence agreement governing use of
this documentation, Intec disclaims all liability for any direct, indirect, incidental, consequential, special, or
exemplary damages resulting from the use of the information in this document or from the use of any
products described in this document. Mention of any other product not owned by Intec does not
constitute an endorsement of that product by Intec, and if such products are provided by Intec, they are
provided on an 'as-is' basis without warranty of any kind from Intec. Data used in examples and sample
data files are intended to be fictional and any resemblance to real persons or companies is entirely
coincidental.
Persons reading this document should rely on their own enquiries in making any decisions touching on
their own interests.
Licence Agreement
The software described in this guide is supplied under a licence agreement and may only be used in
accordance with the terms of that agreement.
This documentation and products described in this document are provided under licence from Intec. It is
possible that the applicable licence does not cover all the elements of functionality described in this
document. If you have any questions regarding the functionality for which your site is licensed, contact
your contract administrator. Confidentiality obligations set forth in the licence apply to all documentation
that is marked as Intec Confidential Information.
Copyright Information
© 2007 Intec Billing Ireland (An Intec Telecom Systems PLC Group Company). All rights reserved. Apart
from any use permitted under the Copyright Act, no part may be reproduced by any process without the
written permission of Intec Billing Ireland, IDA Business Park, Dangan, Galway, Ireland.
The following are trademarks of Intec Billing Ireland:
Commerce Engine™
The following are third-party trademarks:
Microsoft is a registered trademark and Windows is a trademark of Microsoft Corporation in the USA and
other countries. FrontPage is a trademark of Microsoft. TEX is a trademark of the American
Mathematical Society. PostScript and Acrobat Reader are trademarks of Adobe Systems Incorporated.
UNIX is a registered trademark of The Open Group. Tuxedo is a registered trademark of BEA Systems,
Inc. Oracle is a registered trademark of Oracle Corporation. AIX is a registered trademark of International
Business Machines Corporation. Java is a trademark of Sun Microsystems, Inc. Hyperion SQR and
Hyperion Intelligence are trademarks of Hyperion Solutions Corporation. Unicode and the Unicode Logo
are trademarks of Unicode, Inc.
Licences for Third-party Software
Process Engine distributes and utilises TreeNT by Dipl. Ing. Mike Lischke (public@lischke-online.de).
TreeNT is distributed under the Mozilla Public licence (http://www.mozilla.org/MPL/).
Table of Contents
Singl.eView Product Training .................................................................................................................... 1
Contact Us ................................................................................................................................................... 1
Training Administration............................................................................................................................ 25
Copyright Note......................................................................................................................................... 25
Program Registration............................................................................................................................... 25
Training Location ..................................................................................................................................... 25
Training Terms and Conditions ............................................................................................................... 25
Training Administration Items .................................................................................................................. 25
Contact Us
Please contact the Product Training team listed
below for further information on the Singl.eView
training services.
Toronto, Canada
Tel: +1 905 944 6900
Invoices 2 hours
Configuration 1 day
Data Entry
Search
Demonstration Products
Facility Groups
Companion Products
Product Moves
Inventory Tasks
Contracts
Functions
Dynamic Forms
Provides participants with the ability to configure Provides participants with the ability to work with
financial business rules in Singl.eView the Invoice Design Tool and its structure and
Convergent Billing. layout files.
Note: The maximum number of participants for Note: This module is available via e-learning
this module is five (5). format only.
Report Configuration
System Administration
Production Scheduling
Workflow
Associations
Computer Telephony
Integration (CTI)
Campaign Management
User Configuration
Introduction to the
Configuration Workbench
Performance
Provides participants with the ability to configure Provides participants with an understanding of
actions, notifications, escalation policies, and the trigger functionality and how it is used to
merge definitions for a work management support business processes.
solution.
Audience Singl.eView Process Engine
Audience Singl.eView Process Engine Administrators and
Administrators and Configurers
Configurers
Prerequisites Convergent Billing
Prerequisites Convergent Billing Configuration Program
Configuration Program
Classes Facts and Interfaces
Triggered Operations
Expressions
Duration 1 day
Duration 1 day
Content Introduction
Content Introduction
Work Management Review
Trigger Tool Familiarisation
Workflow Tool
Maintenance
Notification Tool
Create a Trigger
Escalation Policy Tool
EPM Usage in Process
Merge Definition Tool Engine
Debugging EPM
Trigger Events
Configuration Spreadsheet
Provides participants with the ability to design Provides participants with an understanding of
and configure scripts for use by CSRs. parameters and how they can be used to
simplify configuration expressions.
Audience Singl.eView Process Engine
Administrators and Audience Singl.eView Process Engine
Configurers Administrators and
Configurers
Prerequisites Convergent Billing
Configuration Program Prerequisites Convergent Billing
Configuration Program
Triggered Operations
Expressions
Duration 2 hours
Duration 2 hours
Content Introduction
Content Introduction
Review of Scripts
Parameters
Scripting Tool Familiarisation
Familiarisation
Script Maintenance
Maintenance
Script Creation
Creation
Business Rules
Menu Tool
Provides participants with the ability to design
and configure business rules. Provides participants with the ability to configure
and maintain menus in the Process Engine
Audience Singl.eView Process Engine client.
Administrators and
Configurers Audience Singl.eView Process Engine
Administrators and
Prerequisites Convergent Billing Configurers
Configuration Program
Prerequisites Convergent Billing
Expressions Configuration Program
Maintenance
Creating a Menu
Familiarisation Program
Navigation and Familiarisation
Campaign Management
Hands-on Exercises
Throughout
Provides participants with the ability to use Provides participants with the ability to
Singl.eView Customer Management to successfully manage call centre tasks from
successfully manage call flow activities in a call creation to completion.
centre.
Audience Customer Service
Audience Customer Service Representatives
Representatives
Customer Service Managers
Customer Service Managers
People who require an
People who require an understanding of the
understanding of the customer management
customer management functionality of Singl.eView.
functionality of Singl.eView.
Prerequisites Convergent Billing End to
Prerequisites Convergent Billing End to End or Convergent Billing
End or Convergent Billing Customer Care
Customer Care
Navigation and
Navigation and Familiarisation
Familiarisation
Managing Call Flow
Duration 2 days
Duration 1/2 day
Content Overview of Standard Call
Flow Content Introduction
Troubleshooting Issues
Billing Issues
Payments
Treatment
Creating Aggregate
Definitions
Configuring Reporting
Framework Options
Copyright Note
All rights reserved. Neither the program material of the Singl.eView Training modules or any part of it
may be copied or reproduced in any form or by any means or translated into another language without
prior written permission of Intec.
Program Registration
To assist with preparation and administration, customers are required to confirm the names of participants
attending a training program two weeks prior to training. Confirmation may be by letter, fax, or email.
Training Location
The training location will be agreed prior to training. Costs incurred due to the location will be borne by
the customer.
• Customers must provide all necessary facilities including computer and audio visual equipment
• Product Training will advise customers of any necessary additional equipment requirements
• Each participant must have a client workstation
• The training facilities, environment, and equipment must be prepared by the customer prior to the
commencement of the training
• The maximum number of participants for the Finance Configuration Training is five (5). The maximum
number of participants in all other training courses is twelve (12).