One-Page Coach TM on Emotional Intelligence

Emotional intelligence (EI for short) has become a familiar term in recent years, and has come to be seen as something UNDERSTAND LEARN ASSESS REVIEW
that individuals should be able to apply effectively as often as possible. This is particularly the case in leadership
situations of various kinds or in dealing with other people in day-to-day communications. The term emotional intelli- R U R U R U R U
gence draws on two simple concepts: to be "intelligent," or "applying knowledge appropriately;" and to be "emotionally A L A L A L A L
astute" or "tuned in," or "applying feelings appropriately." This storyboard looks at the application of knowledge and
feelings on a combined or balanced basis, or in an emotionally intelligent way. It does this by using the four-step model Understand yourself Learn to adapt and Evaluate your Monitor how well
of UNDERSTAND, LEARN, ASSESS, and REVIEW. These steps are briefly explained in the circles to the right. and your goals control your feelings personal ability you apply your skills

The range of your emotions Links between feelings & behavior Your own strengths & limitations Different emotional intelligence styles
U
N Emotionally intelligent people: ™ All individuals have particular traits
D ™ Our emotions can dramatically affect our ™ Physiological or sensory perceptions
memory, thinking, and perception. cause an emotional reaction before a that determine their personal EI style.
E Emotions can be split into 'states' cognitive one. ™ Draw direct parallels between their feelings
and what they think and what they say.
R (short lived and changeable) and 'traits' ™Different styles are underpinned by
S (permanent and prevailing). Moods are ™ Our feelings provide a fast appraisal of ™ Are open to candid feedback, new people's drive or motivation and the
a lower intensity mixture of states and the circumstances we face. perspectives, and self-development relative structure that they seek.
T traits. opportunities.
A ™ Our cerebral intellect provides a context ™ There are four major EI styles: Reflec-
N Some of our basic emotions are: neutral, by which to make sense of our feelings tive, Conceptual, Organized, and
™ and to guide our behavior.
™ Do not take themselves seriously and Empathetic.
D happy, surprise, anger, sad, cautious. recognize their strengths and weaknesses.

Self-control & adaptability Waddaya mean EMOTIONAL Personal accountability & commitment
INTELLIGENCE?? If
anyone here gets EMOTIONAL Precisely - but emotional
L ™ Emotions have the potential to be both helpful it means TROUBLE! INGELLIGENCE helps everyone ™ Emotionally intelligent individuals demonstrate
E and harmful and we need to learn how to read EMOTION = TROUBLE!! to GROW emotionally - so that full accountability for their own behavior and
A the difference. we can all help each other to actions.
be happier in our relationships!! ™ Commitment to learn new behaviors can often
R ™ Composure, positive attitude, and focus help us
to understand our emotional responses (left-brain). extend to putting other people's needs first.
N
™ Responsiveness, flexibility, and adaptability ™ Quiet personal reflection should become the
help to channel our behavior positively (right-brain). basis for ongoing learning.

Your emphasis on being open- vs. Your emphasis on being feelings- vs.
systems-minded facts-focused
A
S ™ Individuals who are strongly open-minded need to ™ Individuals who are strongly facts-focused need
assess situations from a big picture, strategic, to assess situations from a thoughtful, logical,
S exploratory, and decisive viewpoint. evaluative, and problem solving viewpoint.
E
S ™ Individuals who are strongly systems-minded need ™Individuals who are strongly feelings-focused
to assess situations from a purposeful, considerate, need to assess situations from a helpful, caring,
S planned, and reliable viewpoint. harmonious, and even spiritual viewpoint.

Your personal responses & reactions Emotional intelligent competencies The potential to adopt different styles
R
E ™ Greater self-awareness should lead to increased ™ Emotionally intelligent behavior can dramatically improve ™ Every individual's challenge is to achieve a "balanced"
sensitivity to the needs and feelings of others. competencies in all of the following areas: or "rounded" EI style.
V
I ™ With greater "balance" of perspective, personal feelings ™ Leadership ™ Conflict Resolution ™ Competence needs to be developed in each of the
should be more readily identifiable and categorized. four EI style quadrants (not just one or two of them).
E ™ Communication ™ Teambuilding
W ™ All responses and reactions can consequently be ™ Managing Change ™ Managing Diversity ™ The more the right style can be used in the right situation
offered with an emotionally intelligent context. (matching the emotional intelligence needs of all parties),
the better.