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Microsoft EPS
Microsoft EPS
US Voice Process
Profile Requirement:
1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows
Server Exp for Premier)
2. Internal Students not eligible
3. Designation offered: Technical Support Associate
4. Core Competencies/Skills/Knowledge:
a. Strong Problem Solving and Troubleshooting Skills & thinks logically.
b. Working knowledge of personal computer architecture and network architecture.
c. Passion for Technology (curious, has desire to learn, doesn’t rely on past knowledge, stays on
top of latest technologies).
d. EPS (Server support) operates on callback model where the cases are created for the customers
and the engineers talk to the customers. They require assistance with troubleshooting on
2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA
e. Working/knowledge of Microsoft® Windows NT® Server and/or Windows 2000 Server and
Windows NT Workstation and/or Windows 2000 Professional
f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows® Server Operating Systems
recommended.
g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain
Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 ,
Storage.
· Financial Service Agreement: Please be informed all the candidates that they have to sign a
financial Service Agreement of 2,00,000/-(Mandatory) for 18 months .
MS Certification: Contractual requirement for all Microsoft EPS agents to earn Microsoft
professional certifications within 9months from joining
Rounds of Interview: PI , Tech Specific Paper Test , Tech Ops Round , Online Assessment .
PFA some topics that you can ask candidates to study on.
Refer to the below websites to prepare for both Microsoft O365 & Microsoft EPS
Technet.microsoft.com
Channel9.msdn.com
Critical exposure areas
Directory Services - ADS, Group Policies, FSMO Roles, DNS Zones, AD Replication,
Authentication/Authorization, DFS, DFS Replication.
Networking - DNS, DHCP, WINS, TCP/IP, IP sec, Wireless, Server Message Block, IAS, Network
Load balancing, Routing and Remote access and Analyzing Network traces (Netmon,
WireShark, etc.)
Security – Firewalls (ISA), Antivirus & Anti-spam Software, Infrastructure Security Management,
Vulnerability Analysis.
System Center Support – System Center Configuration Management, SCOM, MOM, SMS,
Discovery Methods, WSUS, System Performance Management.
Performance - System Performance, Terminal Services, COM / DCOM/ WMI, Printing, Windows
Installer Service, Windows Internals, Application Compatibility, Memory Management,
Debugging.
CORE - Windows Backup & NT Backup, Storage (RAID, SAN, NAS, Disks), Windows Clustering,
Windows Deployment (RIS, WDS), Virtual PC, Virtual Server, Hyper-V, Troubleshooting Blue
Screens and Windows registry.