Professional Documents
Culture Documents
Services C3 Assignment
Services C3 Assignment
C3 COMPONENT
09BS0003126
September 8, 2010
Merry Land 2010
TABLE OF CONTENTS
2. Gwalior
i. Demographics
ii. Geography
iii. Climate
iv. Tourist Attraction
v. Other places of interest
vi. Accessibility
5. Service Blueprint
6. Service Design
7. Financial Outlay
References
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Gwalior
Gwalior is situated in the
state of Madhya Pradesh,
122 km south of Agra, and
is known as the tourist
capital of Madhya
Pradesh. Gwalior has the
perfect blending of the
tradition and modernity. It
is one of the many
developed cities of India
with many renowned
educational institutions
and industries like cotton,
ceramics and chemicals.
Gwalior is known as "the land of music, art and history". It is the birth place of the
legendary Miyan Tansen (Music Samrat). It is an ancient city boasting of its rich cultural
heritage of the great Rajput, the Kachchwas and the Tomar dynasties. The city is proud
of its ancient culture blended with modern outlook. Gwalior houses one of India's oldest
fort - the Gwalior Fort which has within its vast premises, the carved Jain Sculptures,
the Mansingh Palalce, and several other attractions.
Gwalior owes its name to a sage of former times. Suraj Sen, a prince of the Kachhwaha
clan of the eighth century when lost his way the jungle came across an old sage who
quenched his thirst by leading him to a pond. The waters not only quenched his thirst
but cured him of leprosy. Suraj Sen later built a palace inside the fort, which had been
named "Gwalior" after the sage; eventually the city which grew around the fort took the
same name.
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Demographics
As per the India census, Gwalior has a population of 826,919. Males constitute 54% of
the population and females 46%. Gwalior has an average literacy rate of 70%, higher
than the national average of 59.5%: male literacy is 76%, and female literacy is 63%. In
Gwalior, 13% of the population is under 6 years of age. Hindi is the main language
spoken in Gwalior. There is a strong Marathi influence because of the Maratha rule, and
Marathis have played important roles in the development of the city.
Geography
Climate
Summers start in late March, and along with other cities like Nagpur and Delhi are
among the hottest in India and the world. January is the coldest month with average
lows in the 5-7°C range and occasional cold snaps that plummet temperatures to close
to freezing.
The best time to visit Gwalior is from late October to early March. The months from April
to June should be avoided due to the extreme heat.
Tourist Attractions
Gwalior Fort:
Situated at 91m higher than the city, 2.8km long x 200-
800m wide, surrounded by 9m high wall , made of
sand stone on vertical hill, the majestic Gwalior fort is
one of the largest and the mightiest forts in India.
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Standing on a steep mass of sandstone the fort dominates the city like a great monolith
and is its most magnificent monument.
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Asia's biggest pair of chandeliers hang in the Darbar Hall. The carpet spread over is
Asia's largest single carpet.
Garhi Mitawali :
Famous for the chausath yogini temple ,built in a
circular structure ,it is situated on a hundred feet high
mountain. Inside the center of the temple, a circular
temple of Lord Shiva is present. It is attached with a
circular verandah consisting of 64 rooms and a big
courtyard. It is about 40kms from Gwalior.
Bateshwar :
Situated near Padawali , Bateshwar valley is famous
for about 400 small and large temples most of which
are in ruined state. Built during 7th to 12th century
A.D. the ambience here takes you to a different era.
Roop Singh Stadium is a cricket ground. The stadium has hosted 10 ODI matches. Of
the 10 matches played so far, the first one was that played between India and West
Indies on 22 January 1988. Ground has flood lights and has hosted day-night
encounters as well. On this ground, Sachin Tendulkar was the first and to date the only
person in world to achieve 200 runs in ODIs.
Zoo – The Gwalior Zoo is famous for its unique collection of animals.
Deen Dayal City Mall, is one of the biggest malls of Madhya Pradesh. A multi-storied
grand structure, it houses shops and showrooms of many national and international
brands and has a number of eateries, and a multiplex Fun Cinemas. There are also
some international and world-famous fast food restaurant like Domino's Pizza and
McDonald's in DD City Mall.
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Accessibility
Air
Gwalior's airport, about 8 km north-east of the city, is one of the major airports in
Madhya Pradesh, equipped with almost all the amenities that are expected in a good
airport.
Railways
Gwalior is well connected by train services to all parts of the country, including 4 metros.
There are direct trains to Mumbai, Delhi, Kolkata, Chennai, Trivandrum, Indore, Jaipur,
Udaipur, Ahmedabad, Pune, Jammu, Lucknow, Bhopal, Bangalore and other major
towns. Gwalior is the main station serving most of the important and long distance
trains. There are two other stations within the city limits, named Gwalior Birla Nagar and
Gwalior Sithouli. These stations interconnect to other stations and also serve the short
distance trains connecting Gwalior to nearby towns and villages.
Roads
Gwalior is fairly well connected to other parts of Madhya Pradesh and India with
national and state highways. Gwalior is well linked with Agra (118 km), Mathura , Jaipur
(350 km), Delhi (321 km), Lucknow , Bhopal (423 km), Chanderi (239 km), Indore (486
km), Jhansi (101 km), Khajuraho (275 km), Ujjain (455 km), and Shivpuri (114 km).
Local transport
Gwalior's public transport system consists of tempos, horse-drawn tongas (which run
fixed routes much like a bus system) and auto rickshaw taxis. The Gwalior City Buses
also cover many routes in the city.
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The aim of this amusement park is to cater to the local and tourist population of the city
including kids and families and students. It will provide an experience that was lacking in
Gwalior in all these years.
Location:
The location chosen by they company will be Shinde Ki Chhaoni, which is where the
Gwalior Zoo is located. This way it will attract the population that is coming to visit the
Zoo and people might find their trip more fruitful if they can find two attractions very
close by.
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Water Park
Rides
The
TheBhoot
WhaleBangla
Show
PHYSICAL Main Gate Parking Ticket Security Park Rides Other Food Toilets
EVIDENCE Ticket Counter Entry Attractions
CUSTOMER
Service Blueprint for the Amusement Park – Merry Land
ACTIONS
For Merry Land Amusement Park, the following aspects are taken into account while
preparing a service design:
Technology
The ticketing process itself is very complicated which has been made easy for the
common people by providing technology for example online ticketing in which IT system
“Techeazy” has been used which is very fast as well as accurate in storing and
retrieving information.
Providing ticketing machines in parking which can be operated, from where people can
take tickets by using their credit and debit cards.
Supply chain process used to fulfill raw material needs of food for food zone and spare
parts for the maintenance of rides etc.
Process
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The entry process is also made online whereby customers who prefer to skip the queue
can opt for this and even get a discount. Physical form is converted to online process.
The entry process is also speeded up by installing the baggage scanning machines so
customers can pass the security check faster and more reliable.
Equipment
This is to choose right equipment for the process so that the operation cost can be
reduced as well as the maintenance also could be minimized. This will also help in
competing with the competitors in the future. For example, using online ticketing
reduces the punching machines and ticketing machines with in the premises, this will
also save time of customers and helps in reducing human resource.
Latest equipment in the Kitchens of the restaurants and fast food joints inside will help
faster movement of the food.
Automatic security locks on every ride ensure safety and reduced manual error!
Process Flow
The service organization needs to systematically design the process flow so that each
activity is performed step after step just like it is drawn in the blueprint.
Process flow determines the flow of work from one stage to another for example, people
will first purchase ticket then go through the security check and then get inside and be
able to use the rides. Refreshments are usually followed after the rides to avoid nausea.
After the water rides people will get tired so they can relax by watching the other
inhouse shows like the whale show, the elephant show and cultural show to relax
themselves.
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Revenue Generation:
Pricing:
Weekdays Weekends
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Kids: 250/- 350/-
REFERENCES
http://www.indianholiday.com/tourist-attractions/madhya-pradesh/gwalior/
http://travel.mapsofindia.com/travel-gwalior/tourist-attractions.html
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