ALCAT CONTRACTING INTEGRATED MANAGEMENT Doc No PR 006

COMPANY W.L.L. (ALCAT)

SYSTEM PROCEDURE Rev No 01
CORRECTIVE AND Rev Date 01st Jan. 14
PREVENTIVE ACTIONS Page 1 of 3
Prepared by Management Representative Approved by General Manager

1. Purpose:

This procedure is established to provide for taking corrective actions and preventive
actions for nonconforming situations to avoid recurrence and to prevent occurrence of
the same.

2. Scope:

 Applicable to all products and services provided to customer.

 All stages of operations
 All IMS policies, procedures and practices.

3.Responsibility:

 Project Manager/MR
 QA/QC Manager/HSE Manager
 Department Heads

4. Procedure:

4.1. Procedure for Corrective Action:

Where a problem is identified or nonconformity is observed in the organization, any

individual can contact the Department Head and initiate a Noncompliance Report (F
009). The problem could be related to the Quality, HSE issues, violation of rules and
regulations or any aspect that leads to Quality & HSE violations. Complaints received
from customers/clients are also identified through the same form (F 009).

Complaints received from customers are recorded in Customer Complaint Register (F

019).

The Management Representative/HSE Officer discusses the same with the relevant
personnel, decide on the best approach and ensure that the root cause of the problem
is identified.

Once the root cause is identified, actions are taken to eliminate the root cause to ensure
there is no recurrence of the situation.

Upon satisfactory completion of the corrective action, the form is closed out. Corrective
actions are analyzed and discussed during Management Review Meetings.
 ALCAT CONTRACTING INTEGRATED MANAGEMENT Doc No PR 006
COMPANY W.L.L. (ALCAT)
SYSTEM PROCEDURE Rev No 01
CORRECTIVE AND Rev Date 01st Jan. 14
PREVENTIVE ACTIONS Page 2 of 3
Prepared by Management Representative Approved by General Manager

Corrective actions are analyzed and discussed during Management Review Meetings
when their effectiveness is also reviewed.

4.2 Preventive Actions:

The relevant Department Heads and the Management Representative shall carry out
preventive action as per following steps to eliminate the cause of potential
nonconformities in order to prevent their occurrence.

 Review of critical processes, which affect the product quality, all nonconformity
reports during the past month and audit reports of past audits.
 QUALITY & HSE related issues identified.
 Identify the potential cause of nonconformity.
 Identify the similar areas/products.
 Prepare preventive action plan to eliminate the cause in similar areas/products.
 Verification for preventive action implementation.
 Effectiveness of preventive action.

The effectiveness of preventive shall be ascertained by:

 Decrease in the number of nonconformities in the month.

 Decrease trend of accidents/incidents
 Decreasing trend of customer complaints
 Decreasing trend of nonconformities in the audit
 On completion of action plan, results shall be monitored and effectiveness shall
be ensured on establishing the same in the non-compliance report (F 009). The
same is maintained in the NC status Register maintained by the MR.
 The details of preventive action are presented at the time of MRM.

4.3 Customer Complaints:

The Management Representative shall log all customer/public companies in the

Customer complaint register. Any individual in the organization who identifies a
customer’s complaint whether verbal or written shall communicate the same to the
relevant Functional Heads and the Management Representative for investigation.

The Management Representative shall study the complaints and necessary corrective
action and preventive action shall be taken in consultation with the Section Heads and
staff as appropriate. Details of actions taken in the complaint shall be registered in the
customer compliant register (F 019) and in the NC status register. Corrective and
 ALCAT CONTRACTING INTEGRATED MANAGEMENT Doc No PR 006
COMPANY W.L.L. (ALCAT)
SYSTEM PROCEDURE Rev No 01
CORRECTIVE AND Rev Date 01st Jan. 14
PREVENTIVE ACTIONS Page 3 of 3
Prepared by Management Representative Approved by General Manager

preventive measures taken to prevent such situations in future will be intimated to

customer/clients.

4.4. Internal Audits:

Nonconformance reports shall also be raised in case of any observation or

nonconformance method of follow up and action has been defined in procedure for
Internal Audits.

4.5 Non-conformance Raised by Company:

Nonconformance raised by Company General Manager against any system or

procedural nonconformance shall be acknowledged by MR. The CAR shall be
communicated by MR to the process owner to address the root cause and take
appropriate action.

An identified date for action shall be adhered and submitted to the initiator with defined
root cause of the deficiency and proposed correction action.

Respective Department supervisor or Section In-charge shall be responsible for the

agreed corrective action implementation.

MR shall follow up the CAR until it is satisfactorily closed out.

Records of the NCRs and status shall be maintained in NC Status Register.

5. Reference:

NC Status Register – F 008

Customer Complaint Register – F 019