The document discusses the history and evolution of the hospitality industry from ancient times to present day. It covers the origins of accommodating travelers in ancient Rome and the growth of hotels during the 18th-19th century industrial revolution. Modern hospitality has been transformed by new technologies like artificial intelligence and a focus on experiential marketing and customer service. The industry also manages various stakeholders including customers, suppliers, employees and local communities.
The document discusses the history and evolution of the hospitality industry from ancient times to present day. It covers the origins of accommodating travelers in ancient Rome and the growth of hotels during the 18th-19th century industrial revolution. Modern hospitality has been transformed by new technologies like artificial intelligence and a focus on experiential marketing and customer service. The industry also manages various stakeholders including customers, suppliers, employees and local communities.
The document discusses the history and evolution of the hospitality industry from ancient times to present day. It covers the origins of accommodating travelers in ancient Rome and the growth of hotels during the 18th-19th century industrial revolution. Modern hospitality has been transformed by new technologies like artificial intelligence and a focus on experiential marketing and customer service. The industry also manages various stakeholders including customers, suppliers, employees and local communities.
Historical Background of the Hospitality Industry - A Fascinating
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