Devarajulu.

T
Email: devarajthota@gmail.com
Mobile: 9550922952
____________________________________________________________________________

OBJECTIVE

Seeking a position where I can efficiently contribute my knowledge,

skills and abilities for the growth of the organization and build my
professional career with dedication and hard work.

ACADEMIC QUALIFICATONS

GRADUATION/ UNIVERSITY INSTITUTION PERCENTAGE YEAR OF

COURSE PASSING

B.Tech JNTU-Anantapur Vemu institute of 60% 2016

technology

Intermediate Board of
M.P.C Intermediate Narayana Jr.college 88% 2012
Education, A.P.

S.S.C Board of Vidya Vihar High School

Secondary 84% 2010
Education. A.P

EXPERIENCE:

Company: Telligent

Job Title: Senior Customer Support Executive

Tenure: Feb 2019 till today

Responsibilities:

● Provide support to players through Emails.

● Managed customer account and also provided assistance's with registration.

 ● Use sales tactics to produce bank cross sale opportunities.

● Constantly continuing education by completing learning centers.

● Expand partnership with representatives in different departments such as:

technical, development, payment assistance and others to provide an
outstanding customer experience.

● Maintains consistent metrics with regard to client satisfaction, responses per

hour, and quality assurance.

● Forwarded requests as per escalation policy to higher level of support.

● Ensured all customer communications are professional, accurate, and timely.

Company: [24]7.ai

Job Title: Advisor

Tenure: June 2018 till Feb 2019

Responsiblities:

● Effectively managed a high volume of inbound chats.

● Addressed and resolved customer product complaints empaythetically

and professionally.

● Gathered and verified all required information for tracking purposes.

● Defused volatile customer situations calmly and courteously.

● Referred unresolved customer grievances to designated departments

for further investigation.

● Acted professionally and patiently when addressing negative customer

feedback.

TECHNICAL SKILLS

o Microsoft office packages

 o Customer relationship management software (CRM, Help shift,
RIO)

DECLARATION:

I hereby declare that the information furnished above is true to

the best of my knowledge and belief.

PLACE : Bangalore

DATE :

(Devarajulu.T)