LATIH TUBI : PENGURUSAN

1.      Pengurus yang berkesan ialah seorang pengurus yang cekap. Jelaskan                                        [4]

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2.      Seorang pengurus yang cekap, tidak semestinya seorang yang berkesan. Jelaskan [4]

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3.      Jelaskan peranan seorang pengarah hospital  sebagai antara-perorangan [6]

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4.      Huraikan peranan seorang pengurus bank sebagai bermaklumat. [6]

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5.      Terangkan tiga peranan pembuatan keputusan seorang pengurus kilang kasut  [6]

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6.      Jelaskan empat prinsip pengurusan saintifik Frederick Taylor [4]

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7.      Jelaskan sumbangan tokoh berikut dalam teori  pengurusan.

i.                    Frank dan Lilian Gilbreth [2]

ii.                  Henry Gantt                      [2]

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8.      Nyatakan empat prinsip pengurusan Henry Fayol [4]

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9.      Nyatakan empat prinsip birokrasi yang dipelopori oleh Max Weber [4]

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10.  Jelaskan unsur-unsur penting dalam teori sistem.[4]

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11.  Jelaskan dua teori penting dalam pendekatan kontemporari [6]

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12.  Jelaskan kepentingan kemahiran konseptual kepada seorang pengetua sekolah [4]

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13.  Seorang pengurus atasan amat memerlukan kemahiran konseptual tetapi  kurang memerlukan
kemahiran teknikal. Jelaskan [4]

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14.  Jelaskan tiga kemahiran pengurus yang diperlukan oleh seorang penyelia kilang perabot [4]

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15.  Kemahiran kemanusiaan penitng kepada semua peringkat. Jelaskan [4]

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16.  Jelaskan maksud perancangan dan tiga kepentingannya [5]

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17.  Jelaskan dua perbezaan antara perancangan strategik, taktikal dan operasi [6]

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18.  Huraikan dua langkah pertama dalam proses perancangan yang perlu diamalkan  oleh sebuah
pasar raya. (6)

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19.  Jelaskan tiga kegunaan analisis pulang modal (6)

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20.  Alawiyah merupakan pemilik Wiyah Enterprise yang mengeluarkan rantai kunci bergambar (key
chain) untuk pelbagai program syarikat dan agensi kerajaan. Alawiyah telah memperoleh sebuah
kontrak syarikat taman tema terkenal di Malaysia untuk menyediakan rantai kunci dan bilangan
minimum yang perlu disediakan ialah sebanyak 1000 unit. Syarat utama kontrak ialah Alawiyah perlu
menyewa sebuah lot gerai di taman tema berkenaan  dengan sewa tahunan RM6 000.. Alawiyah
tidak memerlukan sebarang alatan tetapi dia perlu membeli bahan seperti gegelung plastic bernilai
20 sen  seunit, klip bernilai 10 sen seunit dan kertas photo bernilai 10 sen seunit. Alawiyah
bercadang untuk menjual rantai kunci dengan harga RM8 seunit dan dia menjangka boleh
menghasilkan 2 500 unit setahun.

Hitungkan

a. Titik pulang modal dalam unit dan hasil

b. keuntungan yang diperoleh jika mengeluarkan 1000 unit rantai kunci

c. keuntungan yang diperoleh jika mengeluarkan 2 500 unit ranta kunci

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21.  Pihak syarikat bercadang menjual jam tangan dengan harga RM500 seunit. Kos berubah ialah 60
peratus daripada.harga jualan dan kos tetap adalah sebanyak RM500 000.

(i) Hitung kuantiti jualan yang menghasilkan pulang modal dan jumlah kos operasi yang terlibat pada
kuantiti jualan tersebut.

(ii) Jika pihak syarikat meramalkan kuantiti jualan jam tangan dalam sebulan ialah 40 000 unit, hitung
dan tentukan sama ada syarikat tersebut mengalami untung atau rugi pada kuantiti jualan tersebut.

(iii) Hitung harga jualan seunit jam tangan bagi pengeluaran 40 000 unit jam tangan dalam mencapai
titik pulang modal.

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22.  Lakarkan sebuah carta Gantt lima aktiviti pertama dalam perlaksanaan hari kantin sekolah

23.  Jelaskan maksud bajet dan tiga kegunannya

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Aktiviti Tempoh (minggu) Aktiviti sebelumnya

A 2 -

B 5 -

C 9 A

D 4 A

E 10 B, D

24.  Lakarkan dan hitungkan cara laluan genting untuk projek di atas  (6)
25.  Jelaskan strategi dan taktik sebagai unsur perancangan strategik sebuah hospital swasta

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26.  Jelaskan dasar, prosedur, dan standard sebagai unsur perancangan strategik sebuah pasar raya.
(6)

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27.  Jelaskan maksud pengorganisasian dan  tiga kepentingannya [5]

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Pengurus Besar Syarikat Mutiara Berhad ialah Datuk Shamsul. Beliau dibantu oleh empat orang
pengurus yang masing-masing  bertanggungjawab dalam menguruskan jabatan pemasaran,
jabatan kewangan, jabatan pengeluaran dan  sumber manusia. Datuk Shamsul  dibantu oleh
setiausahanya Cik Raja Marina.

28.  Lukiskan sebuah carta organisasi  untuk Syarikat Mutiara Berhad. (5)

  

 Syarikat pembinaan Cemerlang Berhad sedang mengendalikan empat projek pembinaan iaitu
 projek janakuasa , projek pembesaran jalan persekutuan, projek pembinaan jambatan dan juga
projek pembinaan politeknik. Setiap projek diuruskan oleh seorang pengurus projek dan dibantu
oleh seorang pegawai dari jabatan sumber manusia dan jabatan kewangan  masing-masing.

29.  Lukiskan sebuah carta organisasi untuk syarikat Pembinaan Cemerlang (5)

30.  Jelaskan maksud penjabatanan fungsian dan lakar carta organisasi penjabatan mengikut fungsi
yang mengandungi tiga jabatan. [6]

 31.Jelaskan tiga kebaikan dan tiga kelemahan penjabatanan fungsian [6]

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32.  Jelaskan tiga kebaikan dan tiga kelemahan penjabatan divisyen  [6]

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33.  jelaskan tiga kebaikan dan tiga kelemahan penjabatanan matriks [6]

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34.  Jelaskan empat maklumat yang boleh diperoleh daripada carta organisasi.

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35.  Huraikan tiga langkah pertama dalam proses pengorganisasian sebuah kolej swasta  (6)

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36.  Jelaskan perkaitan antara perancangan dengan pengorganisasian.[4]

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37.  Jelaskan konsep pengorganisasian yang berikut:

a.       Akauntabiliti                                                                           [2]

b.      Tanggungjawab                                                                       [2]

c.       Autoriti                                                                                   [2]

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38.  Jelaskan konsep pengorganisasian yang berikut:

a.       Autoriti lini [2]

b.      Autoriti staf [2]

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39.  Jelaskan tiga kelebihan dan tiga kelemahan penugasan autoriti [6]

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40.  Jelaskan tiga kelebihan dan tiga kelemahan pemenceran autoriti [6]

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41.  Terangkan dua faktor yang mempengaruhi pemenceran dan pemusatan autoriti [4]

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42.  Jelaskan perbezaan antara jangkauan kawalan sempit dengan jangkauan kawalan luas [4]

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43.  Jelaskan dua persamaan antara teori motivasi Maslow dengan Herzberg (4)

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44.Nyatakan tiga ciri pekerja mengikut teori X dan tiga ciri pekerja mengikut teori Y [6]

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44.  Jelaskan maksud faktor hygiene menurut teori dua faktor Hertzberg dan kaitannya dengan
produktiviti pekerja. [4]

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45.  Jelaskan maksud faktor motivasi  menurut teori dua faktor Hertzberg dan kaitannya dengan
produktiviti pekerja. [4]

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46.  Nyatakan empat peringkat pertama dalam pembentukan pasukan[4]

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47.  Jelaskan  maksud pemimpin formal dan pemimpin tidak formal [4]

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48.  Jelaskan tiga perbezaan antara pemimpin formal dengan pemimpin tidak formal [6]

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49.  Jelaskan lima kepentingan pasukan kepada organisasi[5]

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50.  Nyatakan lima ciri pemimpin yang berkesan [5]

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51.  Huraikan tiga langkah pertama dalam kawalan pengeluaran kilang perabot. [6]

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52.  Jelaskan empat kepentingan kawalan bagi sebuah kilang buku. [4]

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53.  Nyatakan empat kesan kepada organisasi jika pekerja mengalami stres berlebihan [4]

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54.  Jelaskan empat kepentingan motivasi kepada organisasi [4]

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55.  Jelaskan empat faktor luaran yang boleh menyebabkan stres kepada pekerja

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56.  Nyatakan empat tanda stres seseorang pekerja. [4]

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57.  Jelaskan empat faktor individu yang menyebabkan stres [4]

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58.  Jelaskan empat faktor organisasi yang menyebabkan stres [4]

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59.  Jelaskan empat cara yang boleh digunakan oleh sebuah bank untuk mengurangkan stres
dikalangan pekerja

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60.  Jelaskan empat cara yang boleh digunakan oleh seorang individu untuk mengurangkan stres. [4]

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61.  Nyatakan maksud kawalan dan tiga kepentingannya [4]

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62.  Terangkan tiga langkah pertama dalam proses kawalan perniagaan pengeluaran sos tomato [6]

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63.  Huraikan tiga kaedah kawalan dalam proses pengeluaran perabot [6]

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64.  Jelaskan tiga jenis kawalan dalaman yang oleh digunakan oleh sebuah kolej swasta [6]

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65.  Jelaskan tiga jenis kawalan luaran [6]

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