Handling FIT Guest Baggage on Arrival

It is the responsibility of the bellman to collect and deliver all guest baggage to the
guestroom on time. This will ensure that the guests’ baggage is delivered efficiently
and promptly.

Procedure:
1. All guests to be greeted and their baggage off-loaded from the vehicle (by
the bellman).
2. The luggage should be brought inside and kept at the bell desk area.
3. The guest name from the baggage tag is referred with the computer system
and accordingly baggage is sent to the guest room by the service elevator
(The guest elevators should not be used for carrying luggage)
4. In case the guest baggage does not have a name tag, then after check-in
formalities the bellman checks the room number with the front desk and
again the delivery is done by service elevators to the guest room.
5. On reaching the room, the baggage is to be placed on the baggage rack and
the bellman must explain room facilities to the guest, ie. AC control switch,
usage of telephone for hotel services like room services, etc.
6. Check if the guest requires any further assistance (e.g. laundry, drinks, etc.)
7. Wish the guest a very pleasant stay and leave by closing the door very gently
and proceed back to the bell desk.
8. Make proper entry of check-in, in the errand card.