LIST OF TABLES

SR. T AB L E T IT L E PAGE
NO. NO. NO.

01 4.1 Distribution of Respondents 82

02 4.2 Distribution of Respondents on the Basis of Gender 83

03 4.2.1 Table Showing Calculation of X2 on Basis of 85

Gender

04 4.3 Distribution of Respondents on the Basis of Age 86

05 4.3.1 Table Showing Calculation of X2 on the Basis of 87

Age

06 4.4 Distribution of Respondents on the Basis of 87

Educational Qualification

07 4.4.1 Table Showing Calculation of X2 Basis of 88

Educational Qualification

08 4.5 Distribution of Respondents on the Basis of 89

Occupation

09 4.5.1 Table Showing Calculation of X2 on the Basis of 90

Occupation
10 4.6 Distribution of Respondents on the Basis of Income 91
Group

11 4.6.1 Table Showing Calculation of X2 on the Basis of 92

Income

12 5.1 Table Showing Awareness of E-Banking Services 93

13 5.2 Table showing Use of E-Banking Services 94

14 5.3 Table showing Duration of E-Banking Services 95

15 5.4 Table Showing Respondent’s view on Availing of 96

any Difficulty

16 5.4.1 Table Showing Stages of Solution 97

17 5.5 Table Showing Respondents Opinion on Service 97

 Quality

18 5.6 Table Showing Respondents Reasons of Opening E 98

– Banking Account

19 5.6.1 Table Showing Calculations for Opening E – 99

Banking Account

20 5.6.2 Table Showing Calculation of X2 on I-Banking 100

21 5.6.3 Table Showing Calculation of X2 on M-Banking 101

22 5.6.4 Table Showing Respondents view on Suitability 102

of Services

23 5.6.5 Table Showing extent of Agreement on given 103

Statements

24 6.1.1 Distribution of Respondents of Non - Users 104

25 6.1.2 Distribution of Respondents on the basis of Gender 105

26 6.1.3 Distribution of Respondents on the Basis of Age 105

27 6.1.4 Distribution of Respondents on the Basis of 106

Educational Qualification

28 6.1.5 Distribution of Respondents on the Basis of 106

Occupation

29 6.1.6 Distribution of Respondents on the Basis of Income 107

Group

30 6.2.1 Table showing Awareness of E-Banking Services 107

31 6.2.2 Table showing reasons of not availing E-Banking 107

Services

32 6.2.3 Table showing opinion on service quality 108