Fill in instructions for

Return Material Authorization (RMA) Request Form

1. Customer Information (filled in by customer)

a) Company Name Complete company name of the applicant person
b) Applicant Complete name of the person that is requesting the RMA
c) Phone Complete phone number, incluiding country number and extention /
d) Application Date Date that the report is done
e) Email Email of the applicant
f) Fax Fax number if applies
2. Ship To (filled in by customer)
a) Company Name Complete company name where the spare is going to be deliver
Complete name of the person that is receiveing the spare part, and a
b) Contact Person
contact in case the fist one is not available
Complete phone number, incluiding country number and extention, of
c) Phone
contact person and back up contact / cell phone number
d) Email Email of the contact person and back up contact

e) Street Address Complete street address and location number

f) City, State, Zip

Complete information, state, city, municipality, correct ZIP CODE and
Code, Country
g) FAX Fax number if applies
Please provide references of the given address (ex. Located between
h) Remarks streets, black color house, next to... , Google maps location, etc ), and
on a building please provide the floor number and specific area of the

3. Purchase Order & Service Contract Information (filled in by TAC engineer

Service Contract (if
Input the contract number o in case of exceptive, the excetive numbe
applicable)
4. Product to be Repaired (filled in by customer)
Qty Quantity of pieces applied for the item reported
Model/Part No.
This is specified in some items labels
(if applicable)
Serial No. This is specified in some items labels
Site Address Complete address where the faulty part is located
Fault Occurring DateDate that the faulty occurred
Symptom or Proble Describe the problem that is occuring
 Category No. includes the following 6 types: F001 - wear out damage
Category No.* - spare parts intransit damaged, F004 - Version upgrade, F008 - othe
accidental damaged, F011－running circumstance change.
Software Version
Software Version
(if applicable)

5. Your Special Instructions (filled in by customer)

If you have any special instruction for the delivery, please let us know by filling this part

Huawei Serial Number Identification Instructions

1. Huawei serial numbers are on a gray label.

2. Huawei serial numbers always have 16 or 20 digits and start with 21, 02 or 03, to get the correct bom code please se

3. In case of doubts please contact Huawei Enterprise TAC

erson
ting the RMA
number and extention / cell phon

s going to be deliver
eing the spare part, and a back up

number and extention, of the

one number
ntact

er

ity, correct ZIP CODE and country

ess (ex. Located between X

e maps location, etc ), and if this is
er and specific area of the delivery.

engineer)

ptive, the excetive number

ted

cated
 F001 - wear out damaged , F003
ion upgrade, F008 - others, F009 -
stance change.

know by filling this part

the correct bom code please se below explanation

 Return Material Authorization (RMA) Request Form Please review the fill in instruct

To: Huawei Enterprise Mexico Technical Assistance Center (TAC)

1. Customer Information

Company Name Application Date

Applicant Name Email

Phone / Cell
FAX
phone

2. Ship To

Company Name Street Address

Contact Person /
back up contact City, State, Zip Code, Country
person
Phone / Cell
FAX
phone

Email

Remarks

3. Purchase Order & Service Contract Information

PO Service Contract (if applicable)

4. Product to be Repaired

Item Model/Part No. Software Version

Qty Serial No. Site Address Fault Occurring Date Symptom or Problem Category No.*
# (if applicable) (if applicable)

*Category No. includes the following 6 types: F001 - wear out damaged , F003 - spare parts intransit damaged, F004 - Version upgrade, F008 - others, F009 - accidental damaged, F011－running circumstance
change.

Data Removal Notice:

Removal / Deletion of Data prior to handing over products to Huawei for repair, replacement or other purposes is at customer’s sole discretion. Huawei usually sends products to local, Hungary or China service
centers and for data removal (hereafter “Send-Delete Operations”). It is considered that customer authorizes Huawei to take the Send-Delete Operations for products in case there is any data on the products
received from customers or customer authorize Huawei engineer to replacement spare parts
“Data” as used in this Notice means any data, fact or other information, including but not limited to information that could be used to identify an individual, e.g. name, email address, title, occupation, industry,
telephone number, employer, family address, postal or other address, other contact information, and financial information.
Customers should refer to Product Manuals for methods of deletion of data on the products. If there are no methods of deletion of data described in the Product Manuals or the methods described cannot be used,
customer can contact Huawei local TAC to get help.
Huawei usually erases all the Data contained in the products received from customers. For product that is unrepairable or unreusable, Huawei implements irreversible means to destroy it.
The information set forth in this Notice is only provided “as is” and is not considered any representation, warranty or guarantee from Huawei.

5. Your Special Instructions