Voice Collect Manual English

ATIS systems –
your long-term partner for lawful

interception and recording solutions
VoiceCollect
Operating Manual
5 0 9 1 0 7 3 / A p ril 2 00 6 / Ve rsio n 0 1 B
Voice Collect • Operating Manual
Version 01B
1-ii © COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED
Voice Collect Operating Manual • General Information
Operating Manual
VoiceCollect
Mod. Mod. Modifica- Comments/Modification Details

No. Status tion date
01 B 2006-04-20 Version VC-MDX 6.0.0.1
ATIS systems GmbH

61352 Bad Homburg
Phone:+ 49 (0) 6172 106 -0
FAX:+ 49 (0) 6172 106 - 314
e-mail:info@atis-systems.de
Web:www.atis-systems.com
Version 01B
© COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED 1-iii
Foreword
Foreword
Proper Use of VoiceCollect

You use VoiceCollect family recording devices to record speech signals digitally and
by case. The signals are received via analog or digital lines. Incoming signals can
optionally be recorded on removable media.
If you would like to use your VoiceCollect for another purpose besides the one men-
tioned above, we would be happy to support you in making the required configu-
rations. Please contact our customer service.
The operating steps, conditions for use and safety instructions specified in the tech-
nical documentation must be properly observed when using the VoiceCollect.
Proper Use of the Manual

The figures and screen shots shown in this manual may differ lightly from your sys-
tem. The contents, however, will always be the same in every instance.
These operating instructions apply to all types of recording devices within the prod-
uct group of VoiceCollect. The manual is valid for devices with analog and digital
input lines. The area of application encompasses direct operation of the VoiceCol-
lect, and the remote control with the Workstation software.
This manual is intended for both operators and administrators.

■ The introductory section gives all readers an insight into the subject with an
overview of products and basic information, and makes it easier to understand
the following sections.
■ As an operator, you can concentrate on the section named after the software
component you are using (Recorder or Workstation). It contains all the infor-
mation you need for your everyday work.
■ As an administrator, you will find the Administration section containing all
the essential information required for configuring and administrating the sys-
tem. However, in order to be able to optimize the system for your use, you
should also make yourself familiar with the contents of the other sections,
which explain how the specific components are used.
These operating instructions are not intended to replace customer service. Please
refer to our customer service for questions of a technical nature which go beyond
the contents of this manual.
Version 01B
1-iv © COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED
Foreword
Liability Exclusion
We guarantee that this product is free from errors as defined in our advertising, the
product information and technical information published by us. No additional prod-
uct features are guaranteed. We accept no responsibility for the suitability or proper
functioning if used for a purpose other than those defined in the Proper Use sec-
tion. In general, claims for damages are excluded, except in the event of wilful gross
negligence on the part of the manufacturer or for any feature not covered by the
guarantee. We are not responsible for the consequences if the product is used by
insufficiently trained users or in an environment for which it is not suited or which
does not meet the current technological standards.
Furthermore, we do not accept responsibility for damage to systems in the product

environment attributable to faulty functioning of the product or to errors in the op-
erating instructions.
The customer is responsible for any modifications he or she may make to the
VoiceCollect. In other instances of this kind, the manufacturer warranty becomes
void. We do not accept liability for damages resulting from the use of accessories
which are not ATIS products or ATIS-approved products.
We reserve the right to make modifications without previous written notification. In

no case does the firm ATIS systems GmbH accept liability for unintended, special,
indirect or subsequent damage, including (but not limited to) loss of profits, which
can be attributed to the use of this manual or to the information contained within,
particularly in cases where ATIS referred the possibility of such damage or such a
possibility is generally known within this sphere.
We are not responsible for the violation of patents and/or other rights of third par-
ties outside the Federal Republic of Germany.
Customer Service and Warranty

Equipment made by ATIS is designed for long service life. It corresponds to the cur-
rent level of science and technology and is individually tested for all promised func-
tions. The electrical design conforms to the appropriate standards and regulations,
and meets DIN 5713/VDE 0113.
ATIS carries out an ongoing product and market analysis for further development
and constant improvement. Should incorrect functioning or faults occur despite all
the preventative measures, please inform ATIS customer service. We guarantee
that suitable measures for correcting the problem will be initiated without delay.
The ATIS warranty provisions apply to this product and we will be happy to supply
any further information upon request.
Version 01B
© COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED 1-v
Foreword
Kinds of Safety Instructions

Important information and instructions for the safety of personnel and equipment
are outlined below:
DANGER
Indicates an hazardous situation which, if not avoided, could or will result in
death or serious injury.
CAUTION
Indicates a potentially hazardous situation which, if not avoided, may result
in minor or moderate injury.
CAUTION
Property-damage-only warning or warning against security leaks, data loss and environ-
mental damages. In difference to warnings for persons, this kind of warnings is without
the safety alert symbol.
Notices are placed in boxes like the one in which this text is placed. Tips may save
you time, but no damage occurs if they are not followed.
Copyright
© Copyright ATIS systems GmbH. All rights reserved. This publication and the
software package may not be made available to third parties either wholly or in part
without express written permission from ATIS systems GmbH.
The device and this manual are copyright protected. Manufacture without license
will be prosecuted by law. All rights reserved on this manual even the reproduction
and/or duplication in any thinkable form, e.g. by photocopying,, printing, on any
data recording media or by translation. Reproduction of this manual is only permit-
ted by written authorization from ATIS.
The technical standard of the time of delivery of the device and the manual is deci-
sive, if no other information is given. Technical changes without special announce-
ments are reserved. Earlier operation manuals cease to be valid.
The general conditions of sale and delivery of ATIS are valid.
Trademarks
All trademarks or registered trademarks used in the publication are recognized as
being the property of their owners. The logos and the brand names ATIS and
UHER are the property of ATIS systems GmbH and the companies associated with
it.
Version 01B
1-vi © COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED
Safety Instructions and Warnings for VoiceCollect
License Notice
MPEG Layer-3 audio coding technology licensed from Fraunhofer IIS and Thom-
son. Supply of this product does not convey a license nor imply any right to distrib-
ute content created with this product in revenue-generating broadcast systems
(terrestrial, satellite, cable and/or other distribution channels), streaming applica-
tions (via Internet, intranets and/or other networks), other content distribution sys-
tems (pay-audio or audio-on-demand applications and the like) or on physical media
(compact discs, digital versatile discs, semiconductor chips, hard drives, memory
cards and the like). An independent license for such use is required. For details,
please visit http://mp3licensing.com.
DANGER
Dangerous electrical voltage is latent within this device. Unplug the power
supply before opening the housing, to avoid severe injuries.
DANGER
Repair and maintenance duties may only be performed by experienced staff
(qualified electrical employee according to IEC 364 and DIN VDE 105 part 1).
Operation of this device may only be performed by a fully trained person who
has read and understood this manual completely.
CAUTION
Risk of destruction! Before connecting the power supply, please check whether the
available and the required mains voltage are the same.
CAUTION
Maintenance and repair work may only be performed by the ATIS customer service or
authorized companies. In all other cases, the manufacturer warranty becomes void.
The customer is responsible for any modifications that he makes to the device. In such
a case, manufacturer warranty will have impaired validity.
CAUTION
Danger of data loss and loss of all system settings! The following service programs are
recommended for experienced system administrators only:
– Configurator
– Eraser
– Buffer Recovery
Read this manual thoroughly before putting the device into operation. Please
observe all the rules and regulations.
Version 01B
© COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED 1-vii
Version 01B
1-viii © COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED
Voice Collect • Table of Contents
Table of Contents
Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-iv
Safety Instructions and Warnings for VoiceCollect . . . . . . . . . . . . . . . . 1-vii
Fundamentals
ST-1 Interesting Facts about the VoiceCollect Recording System

Preliminary Remarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ST-2
Function Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ST-4
Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ST-5
ST-2 Commissioning and starting the VoiceCollect Recorder

Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ST-9
Initial Start-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ST-10
VoiceCollect Recorder
RE-1 Preliminary Remarks on the Recorder

Starting . . . . . . . . . . . . . . . . . . . ... .. ... .. .. ... .. .. ... .. . . RE-5
Starting and Exiting the Recorder . .. ... .. .. ... .. .. ... .. . . RE-6
»Recorder« Window ........ ... .. ... .. .. ... .. .. ... .. . . RE-7
Using the Record List ....... ... .. ... .. .. ... .. .. ... .. . . RE-9
Using Menus ............. ... .. ... .. .. ... .. .. ... .. . . RE-11
RE-2 Preparing
Scrolling in the Record List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-14
Switching between Record Lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-15
Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-16
RE-3 Playing Back and Analyzing

Using Playback Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-20
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© COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED 2-ix
Protecting and Deleting Records in the IR Buffer . . . . . . . . . . . . . . . . RE-24

Exporting Audio .................................... RE-25
Checking Call Information ............................. RE-26
Continuing Processing Record List ........................ RE-27
Creating Labelings .................................. RE-28
Using Parallel Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-29
Evaluating Call Scenario . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-32
Evaluating Channel Activities ......................... RE-34
RE-4 Managing Operation

Starting and Stopping Channels . . . . . . . . . ... .. ... .......... RE-35
Monitoring Channels ............. ... .. ... .......... RE-36
Evaluating Call Statistics ............. ... .. ... .......... RE-38
Listening Live (Real-Time Monitoring) . . . . . . ... .. ... .......... RE-38
Preparing Data Media . . . . . . . . . . . . . . . . ... .. ... .......... RE-40
Managing the Data Media during Operation . . ... .. ... .......... RE-43
Evaluating Messages ............... ... .. ... .......... RE-46
Showing Network Links ........... ... .. ... .......... RE-47
Displaying CSTA Status ............. ... .. ... .......... RE-48
Testing Cards .................. ... .. ... .......... RE-48
Using Logs .................... ... .. ... .......... RE-49
Locking ........................ ... .. ... .......... RE-50
RE-5 Configuring
Configuring Channels .. ............................. RE-51
Managing Users . . . . . . . . . ............................. RE-59
Configuring Options ... ............................. RE-62
Configuring Decks . . . . . . . . ............................. RE-69
Checking the Configuration ............................ RE-73
Chapter Index Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-75
VoiceCollect Workstation
WS-1 Basics about the Workstation

Playback Sources . . . . . . . . . . . . . . . .. .. ... .. ... .. .. ... ... WS-5
Starting and Exiting the Workstation . . .. .. ... .. ... .. .. ... ... WS-6
»Workstation« Window . . . . . . . . . . . . .. .. ... .. ... .. .. ... ... WS-7
Using the Record List . . . . . . . . . . . . . .. .. ... .. ... .. .. ... ... WS-7
Using Menus . . . . . . . . . . . . . . . . . . . .. .. ... .. ... .. .. ... ... WS-9
WS-2 Preparing
Before Playback . . . . . . . . . . . . . . . . . . . .. ... .. ... .. .. ... .. . WS-12
Defining Recorders . . . . . . . . . . . . . . . . .. ... .. ... .. .. ... .. . WS-12
Managing the Connection to the Recorder .. ... .. ... .. .. ... .. . WS-13
Importing Buffers . . . . . . . . . . . . . . . . . . .. ... .. ... .. .. ... .. . WS-14
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2-x © COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED
Connecting to a Buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-15

Scrolling in the Record List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-15
Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-16
WS-3 Playing Back and Analyzing

Using Playback Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-21
Protecting and Deleting Records in the IR Buffer . . . . . . . . . . . . . . . . WS-25
Exporting Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-26
Checking Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-26
Continuing Processing Record List . . . . . . . . . . . . . . . . . . . . . . . . . . WS-27
Creating Labelings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-28
Using Parallel Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-29
Evaluating Call Scenario . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-32
Evaluating Channel Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-34
WS-4 Configuring and Testing

Setting »Workstation« . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-35
Using Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-37
Chapter Index Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-39
VoiceCollect Administrator
AD-1 Basics of the »Administrator«

Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-5
Starting and Exiting the Administrator . . . . . . . . . . . . . . . . . . . . AD-5
Defining Recorders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-6
Managing the Connection to the Recorder . . . . . . . . . . . . . . . . . . . AD-7
»Administrator« Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-8
Using Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-10
AD-2 Managing Operation

Starting and Stopping Channels ...... .. .. ... .. .. ... .. . . AD-11
Monitoring Channels ............... .. .. ... .. .. ... .. . . AD-12
Preparing Data Media . . . . . . . . . . . . . . . . . .. .. ... .. .. ... .. . . AD-13
Managing the Data Media during Operation . . .. .. ... .. .. ... .. . . AD-16
Evaluating Messages ............. .. .. ... .. .. ... .. . . AD-19
Displaying CSTA Status ............. .. .. ... .. .. ... .. . . AD-21
Using Logs ..................... .. .. ... .. .. ... .. . . AD-21
AD-3 Configuring
Setting the Application ........... ... .. .. ... .. .. ... .. . . AD-23
Configuring Recorder Channels ..... ... .. .. ... .. .. ... .. . . AD-24
Administering the Users in the Recorder . ... .. .. ... .. .. ... .. . . AD-32
Configuring Recorder Options . . . . . . . ... .. .. ... .. .. ... .. . . AD-35
Version 01B
© COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED 2-xi
Configuring Recorder Decks . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-40

Applying Settings to All Recorders . . . . . . . . . . . . . . . . . . . . . . AD-44
AD-4 Using Administrator Service Programs

Setup the Service Program Users . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-45
Using »Configurator« Service Program . . . . . . . . . . . . . . . . . . . . . . . . AD-47
Using the »Eraser« Service Program . . . . . . . . . . . . . . . . . . . . . . . . AD-53
Using the »Buffer Recovery« Service Program . . . . . . . . . . . . . . . AD-54
Chapter Index Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-55
Appendices
X-1 Book Index
X-2 Glossary
Version 01B
2-xii © COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED
Voice Collect Operating Manual • Fundamentals
Fundamentals
Version 01B
© COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED ST-1
Voice Collect Operating Manual • Interesting Facts about the VoiceCollect Recording System
Preliminary Remarks
ST-1 Interesting Facts about

the VoiceCollect
Recording System
Preliminary Remarks
System Description
The VoiceCollect Recorder is a multi-channel recording device for recording speech
and data. Due to its open architecture and multiple possibilities of adjustment and
configuration, it is adapted to connect to nearly every private branch exchange
(PBX).
The system is set to record specific channels according to specific criteria such as
signal activity and telephone number.
The system allows evaluation either directly at the Recorder or by so-called Work-
stations via a network. Recordings archived on removable data media may be
played back on the Workstations, even without a connection to the recorder.
The intelligent software of the VoiceCollect enables a large number of recorders to

be networked to a uniform, large documentation and recording system.
You use the VoiceCollect for important tasks, such as:
Analog and digital input signals are recorded by the interface

Interface adaptation cards integrated in VoiceCollect, which can be parameterized
according to input lines.
The audio recording is made digitally in ring memory mode in

Audio recording
the hard disk buffer (IR buffer) of the recorder.
Version 01B
ST-2 © COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED
Preliminary Remarks
Administration data for channels, recordings, labelings are held

Administration
in the database.
You use the playback function with the software components of

Playback
Recorder and Workstation.
The archiving is carried out in the recorder on removable data

Archiving
carriers.
You administer your recorder over the network with the

Administration
Administrator software component.
Interfaces
You can use the following interface cards in the VoiceCollect:
■ Analog AI8K card (37 pin)
■ S2M/E1/PCM30 card (2×Western Plug)
■ S0 card (4×Western Plug)
■ CACB card.
The details of the interface cards are described in the section Configuring Chan-
nels on page RE-51.
Storage Principles in the VoiceCollect

All recordings are written to the hard disk buffer, from where they are copied to the
removable data carriers if archiving is intended.
The data is stored in ring memory mode, that is in the normal case the oldest re-
cordings are overwritten by new ones as soon as the hard disk buffer is full. You
should protect a recording to prevent it from being overwritten. It is then available
beyond the normal ring memory period.
Protection exists until it is removed or when the set period of write protection has
expired.
Access Hierarchy
An access hierarchy ensures that recordings can only be viewed by authorized us-
ers. This applies both to recordings in the hard disk buffer and to data archived on
removable data carriers.
Version 01B
Function Overview
Archiving
Archiving can take place parallel to recording or at certain pre-configurable ar-
chiving times. The recorders use DVD-RAM drives for archiving.
Function Overview
Administration Functions
■ Multi-stage access hierarchy for users
■ Administration of recordings by channel and telephone number
Recording Functions
■ Recording of call related data (date, time, caller number etc.)
■ Continuous recording or start of recording by VOX (voice operated control) or
COR (control by remote contact)
■ Digital and/or analog connections
■ DSE – Digital silence encoding for higher recording capacity
■ Adjustable epilog and prolog for recordings
■ Different speech compressions
■ Time-controlled start of recording
Playback Functions
■ Simultaneous access to the speech memory from different PCs with worksta-
tion software
■ Playback without influencing the ongoing recording process
■ Normal playback
■ Real-time playback during a recording
■ Loop play
■ Parallel playback
■ Call scenarios
Version 01B
Technical Data
System Messages
The software outputs the following system messages to make it easier for you to
check the system:
■ Acoustic alarm signals (error, warning)
■ Colored signal flag (yellow, red)
■ Warnings or messages in windows in the message window
■ Alarm signaling by the alarm relay
Other Functions
■ System protection with password
■ Time synchronization by internal or external real time clock (DCF-77, GPS,
IRIG-B, RS-232, NTP) depending on the specification
Technical Data
General
- Midi-tower
Models
- 19" standard plug-in module 4 or 6 HE
- Passive back plane technology
- Industrial CPU with Intel Pentium® or Intel Celeron® greater
CPU / Bus system
3 GHz
- ATIS application software
- Operating system Microsoft Windows XP Professional
Software - Microsoft SQL server (MSDE)
- ATIS application software in German and English
Time synchroniza- - Internal real-time clock (RTC, standard)
tion - Options: DCF-77, GPS, V.24, IRIG-B, NTP
- XGA monitor > 1024 × 768

Peripherals required
- Keyboard and PS/2 mouse
- Installation site: computer-orientated office environment
- Operation temperature: +5°C … +40°C
Environment
- Storage temperature: –20°C … +60°C
- Relative humidity: 10% – 80% non-condensing
Power supply - 90 – 130 VAC or 180 – 240 VAC, 47 – 63 Hz
- Approx. 150 VA without monitor

Power consumption
- 350 W PSU
Version 01B
Technical Data
The use of an external UPS is highly recommended in unstable

UPS
power situations.
Inputs
- Max. 256 analog or digital channels depending on the model

Channel capacity
- Different input interfaces can be mixed.
- 8 inputs per AI8K card
or 4 inputs per CACB-ATIS card
- High impedance (>20 kΩ) or 600 Ω
Analog inputs
- DC isolated (selectable per channel)
- Input voltage range 18 mV - 2.2 Vrms
- Recording mode: continuous, VOX, COR
Basic Rate Interface - 4 BRI (8 B channels) per ISDN S0 card
(S0) - Protocol EDSS1 (others on request)
- 1 PRI (30 B channels) per ISDN S2MA card

or 60 PCM30 channels per PCMA card
Primary Rate Inter- - Protocol EDSS1 (others on request)
face (S2M) - Also use for connecting to PCM 30 terminating lines with
mixed or separated traffic direction.
- CAS/CCS signalling
UP0 input - 4 inputs per CACB-ATIS card with digital module
- 8, 16 or 24 two-wire inputs per card

Proprietary digital
- with configurability for UP0, PCM etc.
interface
- with and without connection data
(DSC-MOD)
- no compression
Frequency range - 300 - 3400 Hz, conforming to ITU
- PCM 64 kbit/sec (standard), selectable ADPCM 2:1 or 4:1

Data compression - Digital Silence Encoding (DSE) can be activated for record
and playback.
Playback (Instant Recall Fast Access)
- Approx. 140 channel hours per Gigabyte memory, based on

4:1 compression
Storage capacity - type. 3500 channel hours, based on 4:1 compression, to be
extended up to 7000 channel hours,
- Approx. 3 million calls
- Workstations can be connected to a (preferably dedicated)
LAN; The number is dependent upon the bought clients of
the SQL server
LAN connection
- Audio over LAN possible
- Separate administrator position as option
- Special license required for each connected Workstation
Version 01B
Technical Data
Long Term Archiving
- 1 or 2 DVD-RAM drives
Drives/media
(typ. 9.4 GB / 1300 channel hours)
Playback Functions
- Headphones connection
Audio outputs
- Rerecording connection to external recorder
Menu-controlled search operation for time, date, channel num-
Search function
ber and call data
During recording Independent playback without interrupting the record process.
Security and Service functions
- Hierarchical system access by means of multi-stage user

rights
- Programmable overwrite protection for audio data.
Security functions
- Password protected system access.
- Three alarm levels, switched by alarm relays with voltage-free
contacts.
- About service menu
- Auto-test functions at system start
System diagnosis
- Modem or LAN (TCP/IP protocol) access for remote diagno-
sis, updates and remote configuration
Options and System Extensions
- Connectivity to digital exchanges with communication proto-

Function extension
cols different to EDSS1.
/ protocols
- CTI functionality, for example with CSTA protocol of differ-
(on request)
ent PABX manufacturers (appropriate adapters).
- Network connectivity of several VoiceCollect units. The max.
number of units depends on the network and system config-
uration. Please request.
- Supervisor position (administrator position) for the central
Network options
control and monitoring of several VoiceCollect recorders,
configuration, user access and archive administration.
- Remote password-protected PC workstations for online and
offline operations
Version 01B
Technical Data
Power supply - Redundant, amplified power supply (XL standard version)

options - External UPS
- Data recording for radar, data, fax

- External time synchronization with DCF-77 time signal,
GPS, V.24 or IRIG-B
Further options - Mirrored hard drives/RAID Level 1 or 5 for higher data secu-
rity (also external)
- Mounting of recording drives in removable frames
- Evaluation stations RC4000 for connection via network
Version 01B
Voice Collect Operating Manual • Commissioning and starting the VoiceCollect Recorder
Controls and Indicators
ST-2 Commissioning and

starting the VoiceCollect
Recorder
Controls and Indicators
The figure shows a
desktop model as an 3
example
1 Key switch On/Off

2 Hard drive or RAID depending on the model
3 Archiving drives (in the example - one DVD-RAM)
Version 01B
Initial Start-up
Initial Start-up
Do not activate the Windows screensaver on any account, as this may interfere with
functions.
Step 1: Installing
In most cases, installation and commissioning are handled by our customer service.
Should this for some exceptional reason not be possible, please perform the instal-
lation in close consultation with our customer service so as to avoid damages to the
system.
> To unpack VoiceCollect

■ Please unpack carefully. Inspect the device for any transportation damage. We
only accept warranty for any damage which is claimed before putting the
device into operation.
> To install VoiceCollect

■ Select a location that meets the following requirements:
– enough space when installed in a cabinet
– strong and safe foundations (table)
– room temperature (5 … 40° C)
– dry room (humidity max. 75%, not condensing)
– adequate air flow around the device (at least 10 cm distance all around)
– preview the installation of additional fans in the rack, if required
– enough distance to windows and plants
> To connect VoiceCollect

CAUTION
Risk of destruction! Before connecting the power supply, please check whether the
available and the required mains voltage are the same.
■ Connect the recorder and the monitor to the power mains.
■ Connect the keyboard, mouse and network.
■ In the event that a foot switch was included in the delivery, connect the foot
switch to a serial port or midi-port (joystick).
Version 01B
Initial Start-up
Step 2: Configuring via »Configurator«

CAUTION
Danger of data loss and loss of all system settings! The »Configurator« service program
is intended exclusively for the use of experienced system administrators.
In most cases, our customer service handles configuration of the parameters using
the Configurator service program, meaning that you do not need to make any set-
tings using the Configurator.
If you are an experienced systems administrator, you can use the Configurator ser-
vice program for the following purposes:
■ Parameterizing Hard Disk Buffer
■ Pre-configuring Input Cards
■ Making Global Settings
See Using »Configurator« Service Program on page AD-47 in the Administration

section of this manual.
Step 3: Switching on and Starting the Recorder

1 For desktop models, switch on the power adapter on the rear of the recorder.
2 Switch on the VoiceCollect recorder’s key switch.
3 Switch on the monitor.
4 If the recorder does not automatically start, then follow the description Start-
ing and Exiting the Recorder (starting from Page RE-6).
Step 4: Making Settings once the Recorder has been

Started for the First Time
In most cases, our customer service handles the configuration of parameters within
the software VoiceCollect (Recorder).
If you are a systems administrator, you can create your own settings in the software
VoiceCollect (Recorder) or in the Administrator software. This helps you tailor
and optimize the system to your needs.
> To configure recording and playback

■ Configuring Channels (Page RE-51)
■ Configuring Decks (Page RE-69)
■ Configuring Recording Timer (Page RE-66)
■ Configuring Included/Excluded Numbers (Page RE-63)
Version 01B
Initial Start-up
> To prepare other hardware

■ Preparing Data Media (Page RE-40)
■ Configuring the Foot Switch (Page RE-68)
> To save the access rights

■ Managing Users (Page RE-59)
> To individualize VoiceCollect

■ Configuring Errors & Warnings (Page RE-65)
■ Configuring Display Settings (Page RE-68)
■ Configuring Logs (Page RE-67)
Software Components
The icons on the desktop and the path Programs > ATIS > VoiceCollect in the
Windows start bar enable the individual software components to be started:
Software for recorder type VoiceCollect. Enables the monitor-

ing of recording, the playback, the evaluation and the archiving
VC-MDX Recorder
on the recorder. This recorder software must be started for the
recorder to be able to function.
Only for the administrator. Administration program for sev-

VC-MDX
eral recorders of type VoiceCollect. Contains technical control
Administrator
options and the configuration of channels.
Is installed on workstation-type computers that have access to

VC-MDX the recorder via the network. Workstations can also be used
Workstation as archive storage media and for local evaluation of VoiceCol-
lect type buffers located on the network.
VC-MDX Only for the administrator. The Configurator service pro-

Configurator gram is described in the manual for the Administration.
Warning! Deletes all data. Only for the administrator. The

VC-MDX Eraser Eraser service program is described in the manual for the
Administration.
VC-MDX Buffer Only for the administrator. The Buffer Recovery service
Recovery program is described in the manual for the Administration.
Version 01B
Content • VoiceCollect Recorder
VoiceCollect
Recorder
Version 01B
© COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED RE-1
RE-1 Preliminary Remarks on the Recorder

Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-5
Starting and Exiting the Recorder . . . . . . . . . . . . . . . . . . . . . . . RE-6
»Recorder« Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-7
Using the Record List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-9
Using Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-11
RE-2 Preparing
Scrolling in the Record List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-14
Switching between Record Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-15
Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-16
Managing Filters
Configuring Filters
RE-3 Playing Back and Analyzing

Using Playback Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-20
Performing Playback
Jumping in Intervals
Using Markings
Using DSE (pause reconstruction)
Using Time Speech
Playing Back a Loop
Protecting and Deleting Records in the IR Buffer . . . . . . . . . . . . . . . . RE-24
Managing Default Settings
Managing Manual Deletion Protection
Exporting Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-25
Checking Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-26
Continuing Processing Record List . . . . . . . . . . . . . . . . . . . . . . . . RE-27
Creating Labelings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-28
Using Parallel Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-29
Opening the »Parallel Play« Window
Using Buttons for the Parallel Playback
Using Special Functions for the Parallel Playback
Zooming In on Call Sections
Evaluating Call Scenario . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-32
Opening the »Call Scenario« Window
Using Buttons for the Call Scenario Playback
Using Special Functions for the Call Scenarios
Evaluating Channel Activities . . . . . . . . . . . . . . . . . . . . . . . . . RE-34
Version 01B
RE-2 © COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED

Starting and Stopping Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-35
Monitoring Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-36
Evaluating Call Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-38
Listening Live (Real-Time Monitoring) . . . . . . . . . . . . . . . . . . . . . . . . RE-38
Calling up the Listen Live View
Using Listen Live View
Preparing Data Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-40
Safety Instructions
Operator Controls on the Drive
Formatting Data Media
Creating a Buffer after Formatting
Managing the Data Media during Operation . . . . . . . . . . . . . . . . . . . . RE-43
Loading Data Media
Ejecting Data Media
Deleting Complete Data Media (Initializing)
Evaluating Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-46
Showing Network Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-47
Displaying CSTA Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-48
Testing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-48
Using Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-49
Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-50
RE-5 Configuring
Configuring Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-51
Fundamental Activities
Specifying Channel Name
Setting Recording Mode
Configuring Compression Rate
Setting DSE
Setting CSTA
Setting Vox Level, Prolog and Epilog
Setting the Warning Tone
Setting DTMF Recording for Analog Cards
Setting Gain
Setting AGC Level
Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-59
Changing Start Password
Rights in the User Manager
Managing Users
Transferring User Lists between Recorders
Version 01B
Configuring Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-62

Configuring Global Options
Configuring Included/Excluded Numbers
Configuring Errors & Warnings
Configuring Channel Inactivity
Configuring Recording Timer
Configuring Logs
Configuring the Foot Switch
Configuring Display Settings
Configuring Print Options
Configuring Decks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-69
Configuring Deck Mode
Managing Write Protection on Storage Media
Managing Archiving Control
Checking the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-73
Version 01B
VoiceCollect Recorder • Preliminary Remarks on the Recorder
Starting
RE-1 Preliminary Remarks on

the Recorder
Starting
You can use the recorder to make recordings in the hard disk buffer (IR buffer) and
evaluate them later. Recording is carried out either as a continuous recording or on
a signal recognition basis, such as through an external control signal. As desired,
the channels can be set to be always active or to switch between active and inactive
on the basis of a control time interval for recording.
Calls are shown in the record list. A filter function can be used to find recordings.
Use various playback modes and options for the evaluation.
Archiving – copying from the IR buffer onto interchangeable media - takes place
either parallel to recording or based on a time control.
Version 01B
Starting and Exiting the Recorder
Always start the Recorder software on the recorder first before accessing the
recorder from other computers using the Administrator or Workstation software.
> To start the "Recorder" software on the recorder

In the event that the Recorder software does not automatically start when the re-
corder is turned on:
1 Double click the VC-MDX recorder icon.
The log on window appears.

2 Select the operation language, then enter the access parameters.
The access data differentiates between upper and lower case letters.
You obtain all the data needed from the administrator.
3 Click OK.
The Recorder window opens.
> To close the "Recorder" software on the recorder

1 Stop all channels.
2 Click Lock > Soft switch off.
Version 01B
»Recorder« Window
»Recorder« Window
Components of the »Recorder« window
1
2
3
6
8
7
10
9
1 Title bar
2 Menu bar
3 Toolbar
4 Database bar
5 Record list
6 Playback bar
7 Playback operating elements
8 Record information
9 Switch for selecting sections
10 Sections
> To display »Recording Channels«

■ Click the Recording Channels button.
Version 01B
»Recorder« Window
You can use the Recording Channels section for following functions:
■ Starting and Stopping Channels (Page RE-35)
■ Listening Live (Real-Time Monitoring) (Page RE-38)
■ Monitoring Channels (Page RE-36)
■ Configuring Channels (Page RE-51)
> To display »IR buffers and Decks«

■ Click the IR Buffer and Decks button.
The pie chart for the IR buffer always appears. The pie chart for the drive
only appears if your recorder has an active drive.
You can use the IR Buffer and Decks section for following functions:
■ Configuring Decks (Page RE-69)
■ Preparing Data Media (Page RE-40)
■ Managing the Data Media during Operation (Page RE-43)
> To display »Messages«

■ Click the Messages button.
See Evaluating Messages (Page RE-46).
Version 01B
Using the Record List

Depending on the settings, the record list contains all recordings from the IR buffer
or the drive. At start up, a call list appears for the IR buffer. The latest recording is
in the top position. The meaning of the columns is displayed below:
Status of communication: Active (green), Closed (red) or

Status
Failed (option).
Record ID Current number of the recording
Channel Number Number of the recording channel
Channel Name Name of the recording channel
User ID CSTA designated user ID
Called Number Number Called
Calling Number Number of the caller
Direction Incoming / Outgoing / Unknown
Start Time Date and time when recording has started
Stop Time Date and time when recording has ended
Duration Duration of the recording
Ring duration Call duration during connection set-up
Protected Yes = protected/ No = unprotected
DSE YES= DSE switched on / NO = DSE switched off
ATIS cards = 1:1, 2:1 or 4:1

Compression
Soundblaster = PCM compression of soundblaster
Short Comment Short comment
Long Comment long comment
Malicious Malicious designator
DTMF Recorded DTMF numbers
Disc Label Label of the data medium
Action Number Optional number for recorders supporting action numbers
Marked Designator for high-priority calls
Version 01B
> To change the order of the columns

1 Click a column name in the record list header.
The dialog for setting the column display appears.
2 To change the position of a column, select the column name, then click Move
Up or Move Down.
3 To hide a column, remove the marking in front of the column name.
> To use the context menu of the record list

1 Select one or more non-protected recordings in the call list.
To select multiple recordings, press the Ctrl or Shift button, then click the de-
sired list entry.
2 Select the desired function from the context menu.
Play Record Starts the playback of the selected recording.
Deletes the selected recordings Only available, when the

Delete Record
recorder allows the delete function.
Protect Record Protects the selected recordings.
Unprotect Record Removes the protection from selected recordings.
Add to call sce-

Prepares a call scenario from the selected recordings.
nario
Export Record Exports selected recordings as audio files.
Export Record Exports the administration data of the shown calls as a text
List file.
Prints the administration data of the shown calls on a stan-

Print Record List
dard printer.
Version 01B
Using Menus
Delete Long Com- Deletes long comments. Only available, when the recorder
ment allows the delete function.
Using Menus
VoiceCollect has the following menus:
Lock Blocks or closes the application. Page RE-11
Enables the display of system information and

View Page RE-11
hides or shows the toolbar.
Contains functions for parallel playback, call sce-

Records narios, call statistics, channel activity monitoring Page RE-12
and filtering.
Enables channel configuration and user manage-

Settings Page RE-12
ment.
Enables access to reports and allows to test the

Service Page RE-12
input card.
Help Opens the help function. Page RE-12
Contains functions for navigation of the record

Database bar Page RE-13
list, for reloading new recordings and for filtering.
Record list con-

Enables functions for selecting calls. Page RE-10
text menu
The database bar, the toolbar and the context menu for the record list offer more
functions and/or serve as quick access to important menu functions.
»Lock« Menu
Button in
Menu item
Toolbar
Lock application Locking (Page RE-50)

Soft Switch off —
(Page RE-6)
»View« menu
Button in
Menu item
Toolbar
Setup Checking the Configuration

information (Page RE-73)
Version 01B
Using Menus
Button in
Menu item
Toolbar
Network connec-
Showing Network Links (Page RE-47)
tions
Statistics > Checking the Configuration

System statistics System
statistics (Page RE-73)
Toolbar Shows or hides the tool bar.
»Recordings« menu
Button in
Menu item
Toolbar
Parallel play Using Parallel Playback (Page RE-29)
Call scenario Evaluating Call Scenario (Page RE-32)
Statistics > Evaluating Call Statistics

Call statistics Channel
statistics (Page RE-38)
Evaluating Channel Activities

Channel activity
(Page RE-34)
Filters Filtering (Page RE-16)
»Settings« menu
Button in
Menu item
Toolbar
Channel configu-
Configuring Channels (Page RE-51)
ration
Options Configuring Options (Page RE-62)
User management Managing Users (Page RE-59)
»Service« menu
Button in
Menu item
Toolbar
Log management Using Logs (Page RE-49)
Card service Testing Cards (Page RE-48)
»Help« menu
Button in
Menu item
Toolbar
About VC-MDX Shows the installed software version.
Version 01B
Using Menus
Button in
Menu item
Toolbar
VC-MDX Help Opens the help.
Database bar
Meaning Button
New Records
There are new recordings available.
Available
Last records Loads the latest recordings.
Scrolls to the previous page of the record

Next records
list.
Filters Opens the Filtering function.
Query database Updates the call list or reloads records.
Previous records Scrolls to the next page of the record list.
Loads the oldest recordings from data-

First records
base.
Version 01B
VoiceCollect Recorder • Preparing
Scrolling in the Record List
RE-2 Preparing

> To display the latest recordings
■ Click Query database in the database bar.
If automatic refresh is deactivated under Options > Display settings, then
VoiceCollect reminds you with a New Records Available icon in the da-
tabase bar that new recordings are available that have not yet been loaded
into the record list.
> To jump to previous/next record

■ Click one of the two buttons .
The call selection moves to the previous/next entry.
> To scroll between older / newer calls in the record list

■ Use the following buttons in the database bar:
Scrolls back in the call list by the preselected number

Next records
of recordings.
Scrolls forwards in the call list by the preselected num-

Previous records
ber of recordings.
First records Loads the oldest recordings from database.
Version 01B
Switching between Record Lists
Switching between Record Lists

VoiceCollect always shows the record list of the recorder after starting. To play back
from a removable storage medium, you must display the record list for the remov-
able storage medium.
> To display the record list of removable data medium

1 Click IR Buffer and Decks.
2 Click Playback under the pie chart of the respective remov-

able storage medium.
Example:
The filter dialog appears.

3 Click All Records .
The record list of the removable data medium appears.
> To display the record list of the IR buffer

2 Click Playback under the IR buffer’s pie chart.
3 Click All Records .
The record list of the IR buffer appears.
Version 01B
Filtering
Filtering
Filters help you sort through the mass of calls to display only those that meet spe-
cific criteria.
Managing Filters
> To activate filters from the database bar
1 Click Filter in the Database bar.
2 The filter dialog appears.
3 The defining of filters is described later in this chapter.

4 Click Search in the filter dialog.
The current record list appears in a filtered view.
> To activate filters from the »IR Buffer and Decks« area
This method allows you to switch the record list between IR buffer and removable
storage medium while filtering at the same time.
2 Click Playback under the pie chart of the IR buffer or a re-

movable storage medium.
Version 01B
Filtering
3 Specify the filters as described in the chapter Configuring Filters

(Page RE-17).
4 Click Search .
The record list of the selected IR buffer or the removable data medium ap-
pears in filtered view.
> To save filters

1 Click Save Filter .
2 Define the path and file name in the displayed dialog.
3 Click Save.
> To load filters

1 Click Load Filter .
2 Select the desired call scenario in the displayed dialog.
> To reset all filters

■ Click Clear in the filter dialog.
> To show the list unfiltered

■ Click All Records .
Configuring Filters
> To use time filters
1 Click Time under Search criteria
2 Set the following parameters:
Calls from a cer- Select Continuous, then activate From, then set a date and
tain point in time time below From.
Calls up to a cer- Select Continuous, then activate To, then set a date and
tain point in time time below To.
Calls between two Select Continuous, then activate From and To, then set the
points in time respective dates and times below From and To.
Version 01B
Filtering
Select Daily between, then activate From and To, then set
Calls daily between
below From and To the point in time and date range that
two points in time
form the boundaries of the filter.
> To use channel filters

1 Click Channel under Search criteria.
Channel Number Activate the desired channels.
Channel Name Select the desired channel name in the drop down menu.
> To use telephone numbers filters

1 Click Phones under Search criteria.
2 Mark the parameters by which you want to search.

Enter the number of the telephone from which the desired

Calling Number
call was dialed.
Enter the number of the telephone extension to which the

Called Number
desired call was made.
DTMF Enter the DTMF dial codes which you want to filter.
Unknown Direc- Activate this parameter to filter calls with unknown direc-
tion tion.
You may use a question mark ? as wildcard for any digit and an asterisk * for any
number of digits.
Version 01B
Filtering
> To use call parameters filters

1 Click Call Parameters under Search criteria.
Parameters - also see record list (Page RE-9)
Record ID
Action Number
Ring duration
Direction
Long Comment
Compression
Protected
Marked
Short Comment
Disc label
User ID
DSE
Failed, (Status = failed calls)
Duration (Call Duration)
An empty field shows all entries. You may use a question mark ? as wildcard for
any digit and an asterisk * for any number of digits. In order to copy text frag-
ments from the clipboard into the search box, right click the box, then select
Copy from the context menu.
Version 01B
VoiceCollect Recorder • Playing Back and Analyzing
Using Playback Functions
RE-3 Playing Back and

Analyzing
You need the user right to Playback to execute these functions.
You can use the operator controls for playback and the comment field for control-
ling the playback and for evaluation. You will get to know the evaluation options in
Play
Stop Performing Playback (Page RE-21)
Pause
Previous record
Scrolling in the Record List (Page RE-14)
Next record
Skip back
Jumping in Intervals (Page RE-22)
Skip forward
Delete all markers Using Markings (Page RE-22)

DSE
(Page RE-22)
Time speech Using Time Speech (Page RE-23)
Playing Back a Loop (Page RE-23)
Version 01B
Performing Playback
> To start the playback
■ Double click on a call.
Or:
Click Play .
Or:
Click any position desired on the playback bar.
> To stop the playback

■ Click Pause. .
■ Click again to continue playback.
> To end the playback

■ Click Stop .
> To set the volume

■ Use the volume control.
> To change the playback speed

■ Move the Speed regulator.
■ To return to original speed, click the x1 button .
> To recognize recordings which have been played back

■ Look at the appearance of the entries in the record list:
Black text Recording has not yet been heard.
Violet text Recording is currently being heard.
Light bar mark (e.g,

Recording was or is currently being played back.
light-blue)
Gray bar mark Recording is selected (position of mouse pointer).
> To show the recording time

■ Hold the mouse pointer for a moment over the playback bar.
The recording time of this position appears as a tool tip.
Version 01B
> To jump in intervals
■ Click one of the two jump buttons during the playback .
The playback jumps forward or back based on the skip interval.
> To set the skip interval

■ Set the desired skip interval in seconds in the Skip field.
Using Markings
The markings are lost when another recording is selected. They are not stored with
the recordings.
> To set markings

■ Right click in the playback bar to mark sections of interest.
Red triangles appear on the spots that have been clicked.
> To delete markings

■ Click Delete all markers .

The DSE specifies how pauses are to be played back.
> To use DSE

■ Click DSE .
Activates/deactivates DSE. In doing so, the symbol changes color:
DSE is switched off: pauses will be skipped during the play-

Symbol is light
back
DSE is switched on: pauses will be included in the output

Symbol is dark
during playback.
> To set DSE

■ Set the number of seconds on the DSE field with which coded pauses are to be
played back.
Version 01B
Using Time Speech

> To use the time speech
■ Click Time speech .
Activates/deactivates the time announcement. In doing so, the symbol chang-
es color:
Symbol is light Time announcement is switched off.
Time announcement is switched on: The time of the call is

Symbol is dark
announced during playback.
Playing Back a Loop

A loop can be used to mark a certain section of a recording to be played back as
often as desired. On reaching the end of the loop interval, the playback automati-
cally continues at the beginning of the loop interval again.
> To start loop playback

1 During playback of sections of interest, right clicking on the playback bar
marks either the start or end of the intended loop interval (recommendation).
2 Activate .
3 Set the start and end of the loop interval using the move handles above the
playback bar.
4 Click Play .
The contents between the start and end of the loop interval are played back.
> To stop loop playback

■ Deactivate Loop .
Version 01B
Protecting and Deleting Records in the IR Buffer
Managing Default Settings

You need Configuration administrator rights to configure the recorder.
> To set the duration of write protection of the IR buffer

■ Input the number of days under Settings > Options > Global Options > Pro-
tect period.
Starting with the time of recording, VoiceCollect protects each call in the IR
buffer until the Protect period has passed.
If the IR buffer is full, VoiceCollect overwrites the oldest recordings whose
write protection has expired. Calls can be manually protected to prevent this,
as described in the section Managing Manual Deletion Protection
(Page RE-24).
> To set the duration of manual write protection

■ Input the number of days under Settings > Options > Global Options > Keep
marked calls.
Starting from the application of the manual overwrite protection, VoiceCollect
protects each call until the time frame defined under Keep marked calls has
expired. As a practical matter, select a manual write protect period that is
longer than the IR buffer’s write protect period.
> To automatically delete recordings after their life span (Time to Live)
■ Input the number of days under Settings > Options > Global Options > Time
To Live.
VoiceCollect automatically deletes calls that have reached their life span.
Managing Manual Deletion Protection

> To protect recordings
You need the Protect user right to execute this function.
1 Select one or more recordings in the record list.

2 Select Protect Record from the context menu.
The deletion protection is activated.
The Protected column indicates: Yes = protected / No = not protected.
Version 01B
Exporting Audio
The protection continues until you remove it manually or the duration of man-
ual overwrite protection has expired. The time is counted starting from the ac-
tivation of the protection.
> To remove the manual write protection
1 Select one or more protected recordings in the call list.

2 Select Unprotect Record from the context menu.
The deletion protection is deactivated.
> To delete records
You need Delete Record user rights to execute this function.
The Delete function is only available when the recorder allows the delete function.
Check the setting under View > Setup information (Page RE-73).

2 Select Delete from the context menu.
3 Acknowledge the confirmation dialog.
The recordings are irrevocably deleted from the IR buffer.
Exporting Audio
In the event that calls were recorded with the DSE option turned on, then pauses
coded with DSE are lost during export.
You need the Export/Archive user right to execute this function.
> To export records

2 Select Export Record from the context menu.
3 Select the Export format.
Proof safe format. Playback with the Workstation soft-

ATIS
ware.
Wave Playback with the MS Windows Media Player.
MP3 Playback with any MP3 player.
Version 01B
Checking Call Information
The Save dialog opens.

4 Select the path in which you would like to save audio files. Leave the field for
the file name empty.
VoiceCollect automatically creates the names of the exported files.
5 Click Save.

> To check call information (option A)
■ Use the information in the record list.
> To check call information (option B)

1 Select a call in the record list.
2 Use the information field next to the playback bar.
Calling Number Caller

Called Number Called person
Type of telephone call (incoming, outgoing); not always
Direction
available or only with the CSTA option.
Compression Compression of the recording
DSE Digital pause encoding
Duration Recording duration
> To check call information during recording in a channel

1 Click Recording Channels.
2 Click a channel.
Version 01B
Continuing Processing Record List
The display for real-time monitoring is shown with call data and the channel
settings.
You need the Export/Archive user right to execute these functions.
> To export the record list

2 Select Export Record List from the context menu.
3 Indicate the path and file name into which you want to save the record list as
a file in the txt format.
4 Click Save.
> To print the record list

You can set which columns will be printed under Settings > Options.

2 Select Print Record List from the context menu.
VoiceCollect prints the list on the standard printer.
Version 01B
Creating Labelings
Creating Labelings
You need the Add/Edit Comments user right to execute these functions.
> To edit short comments

1 Play back the recording.
2 Place the cursor into the Short Comment box.
3 Write a text into the Short Comment box.

In order to paste, copy, insert or delete short comments, right click the Short
Comment box, then select the desired entry from the context menu.
4 Click Save Comment .
The text appears in the Short Comment column of the record list.
> To edit long comments

Check the setting under View > Setup information (Page RE-73).
1 Click the Long Comment column of a recording in the record list.

The Default button appears above the column.
2 Click Default.
The editor appears.
3 Enter the comment.

The labelling icon appears in the Long Comment column.
4 Alternatively, you can click the Word or Excel icons to open MS Word or MS
Excel.
5 Where desired, delete the long comment using Context menu > Delete Long
Comment.
Version 01B
Using Parallel Playback
During the parallel playback, you specify a time period, then select a maximum of
8 channels for playback out of the channels active during this time period.
For example, you can use parallel playback if you want to edit separately recorded
radio channels that belong together.
In order to play back several calls which belong together, use the description in sec-
tion Evaluating Call Scenario on page RE-32.

> To open the »Parallel Play« window
1 Click Parallel play/Call Scenario , then activate Parallel play.
Or:
Select Records > Parallel play.
2 Select the time interval and a maximum of eight (8) channels.
The Parallel Play window appears.
1 3
6 4
VoiceCollect automatically loads the channel activity in the background. The

activity is depicted in light gray.
The Parallel Play window has following areas:

1 Playback area for the selected channels (max. 8)
2 Elements to define loops
Version 01B
3 Volume control for all channels and the mute option

4 Buttons to control the playback
5 Elements for magnifying the playback area
6 Text information
7 Export button

Play
Stop
Pause
To gain a basic understanding, please first read
Skip back the chapter Using Playback Functions
(Page RE-20).
Skip forward
Delete all markers
Zoom +
Zooming In on Call Sections (Page RE-31).
Zoom –

> To parallel play back multiple calls
1 Start with one of these options:
(a) Click in the playback area in order to start playback at a specific position.
(b) Click Play to start the playback at the beginning of the time inter-
val.
2 Check the playback bar:
Each bar represents a channel. The played-back part of the recording is dark
blue, the not yet played-back part of the recording is light blue. Areas without
an audio signal are shown in white.
In the background is a dark gray bar ahead of the playback. This bar displays
the already loaded call segments.
Version 01B
> To change the volume for all channels uniformly

> To mix or to switch channels to mute

■ To adjust the volume of a channel, use the volume control of this channel.
■ In order to switch a channel to mute, activate in the associated Mute option
box.
> To export the parallel calls

1 Click Export .
2 Select the export format.

4 Click Save.

You can increase the resolution of the call section shown in the playback area by
zooming, for example, in order to evaluate particularly interesting positions with
greater precision.
> To zoom in on the call section

1 Set the start and end of the zoom interval using the move handles below the
playback bar.
2 Click Zoom + .
The zoom interval fills the playback area completely.
> To restore the original view

■ Click Zoom - .
The playback area once again shows the entire set time interval.
Version 01B
Evaluating Call Scenario
A call scenario summarizes multiple calls from diverse or identical channels into one
group. These calls can then be edited simultaneously.
All parallel playback functions are available.
After making a save, you can also reload call scenarios and switch between channel
activities.
In order to play back multiple channels simultaneously apply the description in sec-
tion Using Parallel Playback on page RE-29.
Opening the »Call Scenario« Window

> To open the »Call Scenario« window
1 To open an empty call scenario:
Click Parallel play/Call scenario , then activate Call Scenario.
Or:
Select Records > Call scenario.
2 Select one or more calls in the record list that you want to add to the call sce-
nario.
3 Select Context menu > Add to call scenario.
4 The calls appear in the Call Scenario window.
1 3
6 4
The Call Scenario window has following areas:

1 Playback area for the selected calls (max. 8)
Version 01B
6 Text information
7 Button for saving and loading the scenarios

Play
Stop
Pause
Skip back To gain a basic understanding, please first read

the chapter Using Playback Functions
Skip forward (Page RE-20).
Delete all markers
Time speech
Next activity
Using Special Functions for the Call Scenar-
ios (Page RE-33).
Zoom +
Zooming In on Call Sections (Page RE-31).
Zoom –

> To save call scenarios
1 Click Save Scenario .
3 Click Save.
> To load call scenarios

1 Click Load Scenario .
> To jump to next activity

Activity refers to an individual call or a session on the channel. You can identify the
activity in the playback bar. Areas with an activity are shown in gray. Areas without
an activity are shown in white.
1 Start the playback.
2 Click Next activity .
Version 01B
The playback bar jumps to the beginning of the next activity.

> To show the channel activity
1 Click Channel activity .
Or:
Select Records > Channel activity.
2 Select the time interval and the channels.
3 The Channel activity window appears.
Areas with an activity are shown in blue. Areas without an activity are shown
in white.
Use the buttons to evaluate the channel activity
Zoom +
See Zooming In on Call Sections (Page RE-31).
Zoom –
Version 01B
VoiceCollect Recorder • Managing Operation
Starting and Stopping Channels

■ After the start of VoiceCollect: Start all channels.
■ Prior to the closing of VoiceCollect: Stop all channels.
■ If a channel becomes frozen, then stop the individual channel.
You need the Start/Stop Channels administrator right to execute this function.
> To start and to stop all channels

2 Click either Start All or Stop All .
> To start and to stop individual channels

2 Click a channel.
Version 01B
Monitoring Channels
The listen live (real-time monitoring) view appears.
■ Click either Start or Stop .
Monitoring Channels
> To check the channel status
2 Activate Advanced channel information beneath the channel symbols.

3 Check the channel icons:
Channel icon /
Meaning / Measures
Timer icon
Channel icon red: Channel is stopped or is not ready.
No
No recording.
timer
Timer No recording. The timer automatically switched the channel

red off.
Channel icon yellow: The channel has started. There is no input signal.
No
No recording. If an input signal exists, then recording begins.
timer
No recording. The timer automatically switched the channel

Timer
ready for recording. If an input signal exists, then recording
Green
begins.
Channel icon green: Input signal detected.
No
Recording runs.
timer
Timer Recording runs. The timer automatically switched the channel

Green ready for recording.
Version 01B
Monitoring Channels
Channel icon /
Meaning / Measures
Timer icon
Channel symbol of any color desired with CSTA symbol next to it to the right.
CSTA
Recording controlled by CSTA.
icon
> To show the configuration of a channel

2 Hold the mouse pointer over the channel icon.

The channel setting appears as a tool tip.
> To show the channel name in the recording window


The channel name appears beneath the channel symbol in addition to the
channel number, which is shown by default.
> To check channel information during recording in a channel

2 Click a channel.
The display for real-time monitoring is shown with call data and the channel
settings.
Version 01B
Evaluating Call Statistics

> To show the call statistics
1 Click Statistics , then select Channel statistics.
Or:
Select Records > Call statistics.
The Statistics window appears.
2 Select the chart type and the time period.
3 Select the channels to be displayed in the statistics. To include all channels, se-
lect Recorder.
4 Click Show Chart.
You can see the number of calls per day, broken down by channel.
5 To save the statistics as a bitmap, click Save Chart.
Listening Live (Real-Time Monitoring)
Calling up the Listen Live View

You need Monitoring user rights to execute this function.
Version 01B
Listening Live (Real-Time Monitoring)
> To listen live

The channel view appears.
2 Click a channel.
The listen live view appears.
> To stop listening live
The listen live function should be stopped before playback begins. Otherwise the
recorder mixes together the audio signals from the live audio and the playback.
Listen live continues to run in the background when you activate another area, e. g.
messages or options.
■ Click Stop monitoring in the listen live view
Using Listen Live View

> To check the channel level
■ Check the level indication.
> To start and to stop the channel

■ Click either Start or Stop .
Version 01B
Preparing Data Media
> To check call data and channel settings

■ Check the data next to the level display.

Recorders of VoiceCollect class use state-of-the-art DVD-RAM drives.
Please consult the guides supplied with the decks
Safety Instructions
DVD-RAMs contain elements that are hazardous to the health. When it comes
to disposal, observe the currently valid hazardous materials regulations.
Please note:
■ The drive interior features a class 1 LASER product corresponding to EN
60825-1. Do not look inside the deck. Do not insert your fingers.
■ Do not insert metal or inflammable objects inside the DVD-RAM drive.
■ Do not operate the drive where it is extremely dusty or where the level of mois-
ture is high.
■ Do not use cracked or warped disks.
■ Do not force the drive open. In an emergency, open with the emergency ejec-
tion pin enclosed.
Version 01B
Example showing a DVD-RAM drive
1 Output jack headphones for 3.5 mm stereo jack (mini)

2 Volume control headphones
3 Display of operation states:
- Diode off … no disk inserted
- Lights green … disk inserted
- Lights orange … recording, playback, or disk slide is currently opened or
closed
- Flashes green … Error
4 Hole for manual opening of the disk slide with a pin
5 Key for manual opening of the disk slide (without function)

> To format data media
You need the Deck Operation administrator right to execute these functions.
1 Insert the unformatted removable storage medium without closing the drive
tray.
3 Click Load under the deck’s pie chart.
A window prompts you regarding formatting.
Version 01B
4 Click Yes.
5 Within the following dialog, select the deck, the FAT32 format, and enter the
label of the storage medium.
6 Click Start, then confirm the check question.
7 Wait until the formatting is finished.
8 Confirm the Formatting finished message.
9 Create a buffer as described in section Creating a Buffer after Formatting
(Page RE-42).

Each storage medium must have a VoiceCollect buffer before it can be used as an
archive buffer.
> To set up a buffer
1 Find the following window, which will prompt you on creating a buffer:
2 Change the proposed label as required.

3 Click Create.
VoiceCollect creates a buffer on the data medium.
4 Wait until the storage medium is recognized as Ready.
Recognized storage media are green.
Version 01B
Managing the Data Media during Operation
Loading Data Media

> To load data media

1 Insert a removable storage medium without closing the drive tray.
3 Click Load under the pie chart of the deck.
4 The drive tray closes.

If the drive is configured to Play, a window for selecting the operating mode
appears for the storage medium.
5 Find the window for the storage medium on the upper left on the edge of the
image, then select from the Operation menu what is supposed to happen with
the storage medium.
Example:
CAUTION
Danger of data loss. The »Erase all data« option removes all data from the storage
medium.
Version 01B
The following operating modes are possible (depending on the archiving

mode):
Default settings to use the storage medium for recording.

Append New recordings are appended to the already existing
records.
Eject Ejects the data medium.
Unlock Unlocks the storage medium.
Deletes all data. Makes the storage medium available for

Erase all data
new recordings. See Page RE-45.
Default settings for playback from storage medium. No

Play
new data is being archived on the storage medium.
6 Wait until VoiceCollect has completed the respective operation.

7 The loaded storage medium appears in the VoiceCollect window.
Ejecting Data Media

> To eject already appended storage media
2 Click Eject under the pie chart of the deck.
Version 01B
If and only if Settings > Options > Global Options > Print Deck Label is acti-
vated, the following dialog appears:
3 Confirm the label for printing or enter a new label.

4 Remove the storage medium.
> To eject storage media that are not yet logged on VoiceCollect
CAUTION
Danger of data loss. Do not accidentally select »Operation > Erase all data«.
Prerequisite: The deck window is open. If the drive window is open, then the stor-
age medium has not yet been logged on VoiceCollect.
1 Select Operation > Eject in the drive window.

2 Click OK.

> To re-initialize the data medium
CAUTION
The »Operation > Erase all data« option deletes all data from the data medium.

2 Reload the storage medium.
Version 01B
Evaluating Messages
3 Find the drive window on the upper left on the edge of the image:
4 Select Operation > Erase all data in the drive window.

5 Enter the new label for the storage medium into the Label field.
6 Click on OK, then confirm the check question.
The data medium is initialized and with that all data is deleted.
Evaluating Messages
Errors and warning messages appear in the messages window, accompanied by an
option acoustic warning signal.
> To recognize waiting messages visually

■ Monitor the Messages button.
You are shown the number of messages and how many of them are errors
and/or warnings. The corresponding symbols will blink in the event that new
messages are available.
> To display messages

1 Click Messages.
The message window opens.
2 Use the message text to obtain more information about possibly unsuccessful
operating steps or possible conflicts.
Version 01B
Showing Network Links
> To acknowledge individual messages

1 Select the messages.
Press the Ctrl or Shift buttons, then click the desired list items.
2 Click Acknowledge.
> To acknowledge all messages

■ Click Acknowledge All.
> To delete individual messages

2 Click Delete.
> To delete all messages

■ Click Delete All.
> To configure messages

■ To turn the warning sound on or off and to modify the messages that VoiceC-
ollect produces, read section Configuring Errors & Warnings (Page RE-65).
Showing Network Links

> To show network links
■ Click Network connections .
Or:
Select View > Network connections.
All network nodes (e. g. workstations, CSTA servers) connected to the record-
er appear.
Version 01B
Displaying CSTA Status

> To show the CSTA status
■ Monitor the Recording Channels button.
The CSTA status is displayed as a symbol.

■ Monitor the channel icons.
If the CSTA symbol appears to the right next to the channel symbol, then the
channel is CSTA controlled.
Testing Cards
> To test the input cards
You need the Configuration administrator right to execute these functions.
1 Stop the channels.

2 Select Service > Card service.
The input cards appear in the Service window:
3 Select a card.
4 Click Test Card.
The test result appears in the right-hand window section.
Version 01B
Using Logs
Using Logs
You need the Log Management administrator right to execute these functions.
Logs are files that enable trained users to understand specific system states and rec-
tify errors or report them to customer service.
> To use logs
1 Select Service > Log management.

The Log Management window opens.
2 Select your desired log in the Log Service drop down menu.
The protocols may be available:
Registers system activities such as logging in, changing set-

Activity
tings, recording and playback.
Error Registers errors during test, operation and configuration.
Registers full or non-available storage media, and all stor-

Media
age media created by VoiceCollect.
Registers network connections, e.g. to computers with the

Network
Workstation software.
User Registers log ons and log offs of users.
Global Registers global setting changes.
Playback Registers the channels on which playback is made.
CSTA Registers CSTA information.
Version 01B
Locking
3 Initialize the following further actions in the Log Management window:
Starting/stopping
Click Start/Stop service .
logging
Display content Click View contents .
Delete content Click Delete contents .
Locking
Lock the VoiceCollect software to protect against unauthorized operation or to
change users.
> To lock the recorder

1 Click Lock > Lock application.
2 The system is locked and the following window opens:
> To unlock locked recorders
1 Enter the access parameters.

2 Click OK.
Version 01B
VoiceCollect Recorder • Configuring
Configuring Channels
RE-5 Configuring
Overview of the interface cards
Pos Card type Driver Channels per card Description

AI8K / Audio inputs,
01 AI8K (Iorem) 8 × analog channels
Iorem COR control inputs
ISDN-S0 (BRI)
02 S0PPC 8 B channels 4 × S0 inputs
or S0PPC
2 × RJ45 sockets, each

30 B channels (S2MA)
either as 1 × S2M input
ISDN S2MA or
03 S2MA or PCM30 trunk input,
(PRI) or PCMA 60 PCM30 channels
or mixed, can be
(PCMA card)
switched using software
4 × analog channels or Channel type depen-

04 CACB-ATIS CACB
4 × UP0 channels dent on the hardware
not For testing VoiceCollect

05 Soundblaster 1 channel of soundblaster
needed on any PC desired.
Parrot DCS- 8, 16 or 24 channels with configurability for UP8,

06 Ini file
MOD PCM etc.
The cards and their configuration are composed on a customer-by-customer basis.

Special parameters are set in the Configurator service program.
Version 01B
The recorder’s interface cards receive the input signals. A recorder generally has at
least one AI8K card with 8 analog inputs. The AI8K card is the most frequently
used interface card. The interface cards are used according to the customer speci-
fication.
> To properly prepare your system’s channels
1 Insure that the drivers are installed if you have installed one of the following
cards: AI8K (Iorem), S0PPC (ISDN-S0), ISDN-S2MA (PCMA) and CACB.
No driver is needed for test operation with Soundblaster, but activation is re-
quired by our customer service.
2 Global settings are executed using the Configurator service program.
ISDN-PCMA
ISDN-S2MA
ISDN-SO
Global settings in "Configurator" service program
CACB
AI8K
A Law / µ Law ✔ ✔ ✔ ✔ ✔
External contact (COR trigger) ✔ (✔)
Memory address (✔) (✔) (✔) (✔)
Card name ✔ ✔ ✔ ✔ ✔
Order of the cards ✔ ✔ ✔ ✔ ✔
Signaling, Encoding, CRC4, Line mode ✔
(✔) = depends upon the configuration
See Using »Configurator« Service Program in the Administrator section.
> To configure channels

1 Click Channel configuration .
Or:
Select Settings > Channel configuration.
Alternative:
In the Recording Channels window, double click either the channel icon
or click Configuration .
Version 01B
The Channel Settings window appears.
Settings for all channels of the respective interface cards are shown in the
window. If your recorder has cards of various types, a separate register is
available for each type of card.
2 Set the interface cards as described in the following sections.
You can set most of the parameters for one or several channels. To select multi-
ple channels, press the Ctrl and Shift buttons, then click the desired list items.
ISDN-PCMA
ISDN-S2M
ISDN-SO
Channel settings in the »Recorder« and »Administra-
CACB
tor« software
AI8K
Specifying Channel Name ✔ ✔ ✔ ✔ ✔
Setting Recording Mode ✔ ✔ ✔ ✔ ✔
Configuring Compression Rate ✔ ✔ ✔ ✔ ✔
Setting DSE ✔ ✔ ✔ ✔ ✔
Setting CSTA (option) ❉ ❉ ❉ ❉ ❉
Setting Vox Level, Prolog and Epilog ✔ ❉ ✔ ✔
Setting the Warning Tone (option) ❉
Setting DTMF Recording for Analog Cards ✔
Setting Gain ✔
Setting AGC Level ✔
❉ = Options, depends upon the configuration
3 Click Apply to save all changes.
Version 01B

> To specify the channel name
1 Select the desired channels in the Channel Settings window.
You can give multiple channels the same name.
2 Click the header of the Channel Name column.
3 Enter the desired name in the dialog:

> To set the recording mode
2 Click the header of the Operation Mode column.
3 Activate the desired recording mode in the dialog.
General
Level-controlled recording. The channel is constantly ready to
record, insofar as it has not been turned off by the recording
timer control (Page RE-66). The recording is started as soon as
VOX
input signals are detected that exceed the configured VOX
level. If you choose VOX, you will have to set VOX level, pro-
log and epilog.
If the channel has not been turned off by recording timer con-
Continuous record- trol (Page RE-66), the channel records constantly, regardless of
ing whether an input signal is present or not. Pauses can be com-
pressed using the DSE function.
No function Channel is switched off.
COR mode. Recording starts and stops by an external contact.

External contact Only with analog cards (AI8K, CACB).
Always configure CACB card for external contact!
Version 01B
For ISDN boards only

Mode DCS (D-Channel Signaling). The input channel is
Signaling
switched on.

For ISDN-S2MA- boards and PCMA boards only
The recording starts via CAS or CCS. The signalling must be
Idle originated from the telephone system. Settings for ISDN-
S2MA in the Configurator service program.
Configuring Compression Rate

> To set the compression rate
2 Click the header of the Compression column.
3 Activate the desired compression rate in the dialog.
Very good sound quality. Requires large amounts of mem-

1:1
ory.
Good sound quality. Good use of the storage media capac-

2:1
ity.
Reduced sound quality: Only limited suitability for record-

ing radio communications. Only limited suitability for iden-
4:1
tification of the speaking person. Good use of the memory
capacity.
Setting DSE
Digital Silence Encoding DSE is a function to compress pauses both in and between
recordings. Pauses will be encoded and not recorded. If you want to playback re-
cordings, you can select to decide whether encoded pauses are to be skipped or
reconstructed.
> To set DSE

2 Click the header of the DSE column.
The column’s content switches between YES (active) and NO (inactive).
Version 01B
3 Recommendation: If DSE is active, set the Vox level to -33 dB.
Setting CSTA
The CSTA option enables the recording to be started and stopped through the
PABX or a telephone data server (CSTA or CTI server control). In this operating
mode, both the telephone number and the user ID are provided by the telephone
data server via the CSTA protocol.
The recording mode will not be affected by this operation. If communication with
the telephone data server is interrupted, the recorder switches to internal control
and the channels will be started after 30 seconds with the recording modes set ac-
cording to their original parameters.
> To set CSTA

2 Click the header of the CSTA column.

If the recording timer (Page RE-66) is active, the channels set to Vox are perma-
nently ready for recording.
Fundamentals for Vox level

Vox monitors the signal strength of the input signal. Recording begins as soon as
the input signal rises above the Vox level.
Vox level is too high

Weak signals are not recognized.
(e. g. -3)
Vox level is too low Recording may already be initiated by crackling in the line or
(e. g. -48) atmospheric rustling in radio communications.
Vox level with ISDN

Only used for DSE recognition.
cards
Vox level with DSE The Vox level is used to distinguish between pause and signal.
(Digital Silence The recommended setting is −33 dB. Also for the continuous
Encoding) running channels.
Fundamentals for Vox prolog

The Vox prolog is the period of time prior to the recognition of a call that is auto-
matically stored along with every recording. The Vox prolog prevents the loss of
information at the start of a call.
Version 01B
Fundamentals for Vox epilog

The Vox epilog is the admissible pause period during a recording. If the pause ex-
ceeds the Vox epilog, the recording is stopped.
■ A correctly configured Vox epilog prevents brief pauses from leading to the
end of the recording.
■ If the defined Vox epilog period is too short, a recording with a pause in the
speech may be broken off.
■ If the Vox epilog is too long, two recordings following each other closely will
be treated as a single recording.
> To set the level, prolog, and epilog for Vox

2 Click the VOX column header, then change the settings for Vox level (in dB) in
the dialog.
3 Click the Prolog column header, then change the settings for Vox prolog (in s)
in the dialog.
4 Click the Epilog column header, then change the settings for Vox epilog (in s)
in the dialog.
> To check that the Vox level is properly set

Telephone lines with interference (loud noise without a call) may disrupt the VOX
operation, that is the channel no longer stops. This is not a malfunction of the sys-
tem. Check the input lines.
1 Click the Start All button.

The color of the channel icon changes from red to yellow (ready for opera-
tion).
2 Place an input signal on one or more VOX channels.
The color changes to green (recording running) as soon as the signal level is
higher than the VOX level.
3 Test whether the respective channel starts and stops reliably by lowering and
raising the input level.
4 Change the Vox level until start/stop functions reliably.

Only with analog cards (AI8K). Separate hardware option required.
The warning tone shows the other end of a telephone call that the call is being re-
corded.
> To set the warning tone

Version 01B
2 Click the header of the Warning tone column.

Setting DTMF Recording for Analog Cards

Only with analog cards (AI8K).
With Phone line you can program the cards not to record the DTMF.
> To set the »Phone Line« option

2 Click the header of the Phone line column.
DTMF is recorded only where YES (active) is set.
Setting Gain
With Gain you are able to increase/reduce the audio input signal.
> To set the gain

2 Click the header of the Gain column.
3 Change the setting in the dialog.
Setting AGC Level

With the AGC level the audio input signals can be configured automatically, which
allows for understandability even with varying signal strength.
> To set the AGC level

2 Click the header of the AGC level column.
Version 01B
Managing Users
Managing Users
You need the User Management administrator right to execute these functions.
User configuration of VoiceCollect takes place centrally in the recorder. Users apply
uniformly for the Recorder, Workstation and Administrator programs.
Users do not apply for the Configurator, Buffer Recovery and Eraser service pro-
grams.

CAUTION
Security-related setting. Create a new user with administrator rights as soon as possible
following the initial installation.
> To change the start password

1 Log on with the following start password.
User name: Super
Password: Super
2 Create a user with all rights as the new administrator.

See Managing Users (Page RE-60).

Rights denoted as administrator rights should only be allocated to administrative staff.
Rights are used to provide users individually with graduated system access:
Administra-
Right Meaning
tor right
Administrator All administrator rights. ✔
Allows only read-only access to functions with the

Only Viewer Rights ✔
Administrator right.
Configuration Enables recorder to be configured. ✔
Allows drive operations, e.g. configuration and

Deck Operation ✔
locking of storage media.
Start/Stop Chan-
Permits starting and stopping of channels. ✔
nels
User management Allows access to the user management. ✔
Version 01B
Managing Users
Administra-
Right Meaning
tor right
Log management Allows access to the report files. ✔
Playback Allows playback.
Allows the audio file export and the manual

Export/Archive
archiving of recordings.
Protect Allows calls to be protected in the record list.
Add/Edit Com-
Allows comments to be created and modified.
ments
Delete Record Enables recordings to be deleted.
Monitoring Enables listening during the recording.
Managing Users
> To use the user management
1 Click User management .
Or:
Select Settings > User management.
The User Management window appears.
2 Create, modify and delete users as described in the following sections.

3 Click Save.
Version 01B
Managing Users
> To define users

1 Click Add User.
The input fields are activated.
2 Under Identification, enter the following:

– Plain text name of the user
– User name
– 2 × the initial password
– 2 × the second password (where required)
To input the second password, activate Four eyes password.
3 Activate the user rights.
See Rights in the User Manager (Page RE-59).
4 Activate the user’s channels under Permitted Channels.
5 Click Save.
All fields are locked. The new user appears in the All Users drop down menu.
> To modify users

1 Select a user in the All Users drop down menu.
2 Click Edit User.
3 Modify the parameters according to your requirements.
> To delete users

2 Click Delete User.
Version 01B
Configuring Options

> To export the user list
1 Click Export users .
3 Click Save.
> To import the user list

1 Click Import users .
3 Click Open.
Configuring Options
> To set options
1 Click Options .
Or:
Select Settings > Options.
2 Select the button for the desired option.
3 Set the option as described in the following sections.
4 Click Apply Changes.
> To save options

1 Click Save Options .
3 Click Save.
> To load options

1 Click Load Options .
3 Click Open.
Version 01B
Configuring Options

> To configure global options
1 Click Global Options.
2 Set the parameters.
Parameter Options
Prefix the export Places the user’s initials as a prefix to the file name for all
file name with the
current user name audio exports.
Prints the label for the storage medium when the storage
Print Deck Label
medium is ejected.
Restricts the recording to calls with a minimum length. Set

Minimum call du- the minimum number of seconds a call must last in order for
ration it to be recorded. If you enter a 0 (zero), all calls are
recorded.
Maximum call du- Long recordings are divided by the system into two separate
ration recordings. In doing so, the recording is closed for 1 s.
Time To Live Time period after which the call entries are deleted.
Number of days of overwrite protection in the IR buffer

Keep marked calls after the recording. The oldest not protected recordings are
deleted once the IR buffer is full (FIFO principle).
Duration of the write protection in the record list through

Protect period
user-protected calls.
Marked channels Select the channels to be assigned to high priority.

This option allows you to exclusively record calls from one or more numbers or to
exclude them from being recorded.
Telephone number evaluation is possible:
■ for systems with ISDN cards (S0, S2M)
■ for systems with AI8K cards, whereas the analog signal input lines must sup-
port CLIP (transmission of telephone numbers)
■ if the telephone network supports caller identification.
Version 01B
Configuring Options
> To create a number

1 Click Included/Excluded Numbers.
2 Activate Included or Excluded.
Only record these numbers:

VoiceCollect only records calls from and to these
Included
telephone numbers (incoming/outgoing).
VoiceCollect rejects all other calls.
Do not record these numbers:

VoiceCollect does not record calls from and to
Excluded
these telephone numbers (incoming/outgoing). All
other calls will be recorded.
3 Click Add.
4 Enter the number into the dialog.

The number appears in the number list.
> To delete a number

1 Select the number.
2 Click Remove.
> To delete the entire list

■ Switch the status between Included or Excluded and vice-versa.
Version 01B
Configuring Options

> To configure errors & warnings
1 Click Error & Warnings.
2 Activate the warnings that VoiceCollect should provide in the Messages win-
dow.
3 Activate the field at the lower left to set an audio tone to accompany the an-
nouncement of new messages.

This option allows you to set a time frame after which VoiceCollect triggers an in-
activity warning. The warning appears if a channel is not active during this time
frame.
> To configure channel inactivity

1 Click Channel Inactivity.
2 In the dialog, select the one or several channels.

3 Click the Hour(s) header.
4 Set the desired value.
Version 01B
Configuring Options

This option sets the time interval during which the individual recorder channels au-
tomatically switch themselves to ready for recording.
VoiceCollect records all channels, presuming that all condi-

Ready for recording not tions for recording have been fulfilled on the respective
set channels. Example of conditions for recording: Vox level
surpassed.
VoiceCollect records only the configured channels during

Ready for recording set the ready for recording phase. The timer starts and stops
the channel on the basis of the time interval.
> To add a recording interval

1 Click Recording Scheduler.
2 Click Add.
This dialog appears.
3 Set the channels.
Parameter Meaning
All Channels The time interval applies to all channels.
The time interval applies to the selected channels. To select

These Channels or deselect channels, put a check in the channel’s field or
use the buttons next to the channel.
4 Input a time interval into the From and To fields.

5 Click OK.
The recording period appears in the list.
Version 01B
Configuring Options
> To check the activity of recording period

2 Check the symbol for recording period above the channel symbol.
No timer icon No recording period.
Timer icon red

Recording period inactive.
( )
Timer icon green

Recording period active.
( )
See also Starting and Stopping Channels (Page RE-35).
> To delete recording periods

1 Click Recording Scheduler.
2 Select a recording period.
3 Click Remove.
Configuring Logs
> To create logs
1 Click Log Settings.
2 Select the report to which the setting is to apply under Log Service.
3 Define the log’s Time To Live after the start of logging.
4 Define the Length of the log.
If this length is exceeded, VoiceCollect automatically overwrites the oldest en-
try as per the ring buffer method.
Version 01B
Configuring Options
Configuring the Foot Switch

> To set the foot switch
1 Click Footswitch.
2 If you have connected a foot switch to the recorder, activate A footswitch is

connected.
Parameter Usage
Serial on COM Your foot switch is not a joystick. Select the interface to
port which the foot switch is connected.
Joystick Your foot switch is a joystick.
Configuring Display Settings

> To configure display settings
1 Click Display settings.
Parameter Options
Number of records
Number of displayed entries per page of the record list.
to display
Active … The record list is automatically updated.
Enable automatic
Inactive … You have to manually update the record list
refresh records
with the Query database button .
Version 01B
Configuring Decks
Configuring Print Options

You can print the record list from the context menu.
> To configure which columns of the record list are printed

1 Click Print Options.
2 Activate the columns whose content VoiceCollect should print.
Configuring Decks

Systems with two drives can possess the following drive modes:
The recording is made on one recording drive and is contin-

ued on the second drive when the first drive is full, when an
error occurs or when the data medium in the first drive is
Relief operation manually ejected.
During the switchover when a data medium is full, the current
recordings are written in full length on the data medium of the
drive taking over.
The same data are written simultaneously on both decks dur-

ing the recording. The master deck records whereas the sec-
ond deck writes a copy.
Parallel operation After a change of data medium in the master deck, the new
recordings made in the intervening time are copied over from
the other drive. This copying process does not take place if a
new data medium is inserted into the deck which is not the
master deck.
Deck A/B A/W mixed operation: One of the recording devices is avail-
Play/Record able for recording, the other for playback.
Playback mode: Both drives are available for playback.

Deck A/B Play
Recordings are not possible in this configuration.
Version 01B
Configuring Decks
> To configure the deck mode

You need the Deck Operation administrator right to execute this function.
2 Click Configuration.
3 The Deck Configuration window appears.
Set the following parameters:
MasterDeck Only relevant in Parallel mode.
Parallel = Parallel operation

Mode Sequential = Relief operation
Not relevant for recording and playback mixed operation.
Releases drive for playback. VoiceCollect prevents archiving

Deck Play
on this drive.
Releases drive for recording. VoiceCollect archives on this

Deck Record
drive.

Set the write protection duration under Settings > Options > Global Options.
Version 01B
Configuring Decks
> To activate the write protection of the decks

1 Activate Automatically lock decks in the Deck Configuration window.
2 The duration of the write protection is defined in the Lock Period field.
VoiceCollect can no longer record on the storage medium. The data medium
is blocked.
Alternative: To protect the storage medium, use the storage medium’s write pro-
tection switch.
> To deactivate the write protection of the decks

■ Deactivate Automatically lock decks in the Deck Configuration window.
> To check the write protection

■ Check the symbols for overwrite protection near the drive’s pie graph.
Symbol for
Meaning / Measures
write protection
Red Deck blocked.
Green Deck not write protected.

Archiving control applies only to drives that are configured to Record.
Archiving control not VoiceCollect promptly copies all newly recorded calls from
set the IR buffer onto the archive storage medium
VoiceCollect copies all calls from the IR buffer onto the

Archiving control set
archive storage medium only during the archiving period.
You need the Export/Archive administrator right to execute these functions.
> To define archiving periods

1 Click Archiving scheduler in the Deck Configuration window.
Version 01B
Configuring Decks
This dialog appears:
2 Click Add.
3 Set a time interval below From and To during which calls are to be archived
from the IR buffer to the drive.
4 Establish the channels to be archived.
Parameter Meaning

5 Click OK.
The archiving period appears in the list.
> To delete archiving periods

2 Select an archiving time interval.
3 Click Remove.
Version 01B
Checking the Configuration

> To show the setup information
■ Click Setup information .
Or:
Select View > Setup information.
The recorder’s setup information appears.
The displayed information is set using the Configurator service program or by

the manufacturer. See the Administrator section of the manual for more in-
formation.
> To show the system statistics

■ Click Statistics , then select System statistics.
Or:
Select View > System statistics.
The recorder’s system statistics appears.
You can recognize the time slice during which the recorder was recording.
The statistics always reference the event listed under Comment.
Refer to the description of the Configurator and Buffer Recovery service programs
in the Administrator section for additional information.
Version 01B
Version 01B
Voice Collect Operating Manual • Recorder
Chapter Index Recorder
A E
Archiving control RE-71 Eject, data media RE-44
Automatic recording RE-66 Errors & warnings RE-65
Exit
Recorder RE-6
Export
C audio RE-25
record list RE-27
user list RE-62
Call scenario RE-32–RE-34
Call statistics RE-38
Card test routines RE-48
Channels
activity RE-34
F
configuration RE-51–RE-58
inactivity RE-65 Filtering RE-16–RE-19
information RE-37 Foot switch RE-68
start and stop RE-35 Format data media RE-41
status, symbols RE-36
Comments RE-28
Create buffer
data media RE-42
CSTA status RE-48 I
Included/excluded numbers RE-63
Initialize data media RE-45
D Interface cards RE-51
Data media write protection RE-70

Deck mode RE-69
Decks RE-40 J
Delete
Jump during the playback RE-22
data media RE-45
records RE-24
Display settings RE-68
DSE RE-22
Version 01B
Voice Collect Operating Manual • Recorder
L R
Labelings RE-28 Real time monitoring RE-38
Listen live RE-38 Record information RE-26
Load, data media RE-43 Record list RE-9, RE-14
Lock RE-50 Recording period RE-66
Logs RE-49 Relief operation RE-69
options RE-67
Loop play RE-23
S
M Setup information RE-73
Start
Markings during the playback RE-22 Recorder RE-6
Menus Symbols for channels and timer RE-36
Recorder RE-11 System statistics RE-73
Messages RE-46
N T
Time interval
Network links RE-47 archiving RE-71
recording RE-66
Time speech RE-23
Timer RE-36, RE-66
O
Options RE-62–RE-69
U
User management RE-59–RE-62
P
Parallel operation RE-69
Parallel playback RE-29–RE-31 W
Playback RE-21
Playback functions RE-20 Window
Recorder RE-7
Print options RE-69
Print record list RE-27
Protect records RE-24
Version 01B
Content • VoiceCollect Workstation
VoiceCollect
Workstation
Version 01B
© COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED WS-1
VoiceCollect Workstation
WS-1 Basics about the Workstation

Playback Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-5
Starting and Exiting the Workstation . . . . . . . . . . . . . . . . . . . . . . . . WS-6
»Workstation« Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-7
Using the Record List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-7
Using Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-9
WS-2 Preparing
Before Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-12
Defining Recorders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-12
Managing the Connection to the Recorder . . . . . . . . . . . . . . . . . . . . WS-13
Importing Buffers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-14
Connecting to a Buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-15
Scrolling in the Record List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-15
Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-16
Managing Filters
Configuring Filters
WS-3 Playing Back and Analyzing

Using Playback Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-21
Performing Playback
Using Markings
Using DSE (Pause Reconstruction)
Using Time Speech
Playing Back a Loop
Protecting and Deleting Records in the IR Buffer . . . . . . . . . . . . . . . . WS-25
Exporting Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-26
Checking Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-26
Continuing Processing Record List . . . . . . . . . . . . . . . . . . . . . . . . . . WS-27
Creating Labelings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-28
Using Parallel Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-29
Evaluating Call Scenario . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-32
Opening the »Call scenario« Window
Version 01B
WS-2 © COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED
Evaluating Channel Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-34

Setting »Workstation« . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-35
Using Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-37
Version 01B
Version 01B
Voice Collect Workstation • Basics about the Workstation
Playback Sources
WS-1 Basics about the

Workstation
Playback Sources
You can play back the recordings with the Workstation PC software from the fol-
lowing sources:
■ Hard disk buffers (IR buffers) of one or more recorders in the network
All that is needed for this task is a network connection (LAN) between work-
station and recorder. Type VoiceCollect recorders are supported. If you have
another recorder made by ATIS, please check with us whether you can use
the workstation.
■ Local archive data media on your PC
Possible data media include DVD-RAMs.
■ As many ATIS buffers of the VoiceCollect type on your PC or over the network
The ATIS buffer is a memory area on your PC or in the network which holds
recordings in the proof safe ATIS audio format.
Version 01B
VoiceCollect Workstation • Basics about the Workstation
Starting and Exiting the Workstation
Starting and Exiting the Workstation
The channels within the VoiceCollect software must be started on the recorder. A
connection cannot be made until this has been done.
> To start the workstation

1 Double click the Workstation icon.

If the dialog for selecting the operating language appears, select the operating
language, then click OK.
2 The Workstation window opens.
> To quickly start the playback from a recorder

1 Right-click the recorder, then select Connect.
3 Click OK.
4 If the calls do not automatically appear, click Query database .
The recordings of the recorder appear in the record list.
5 To start the playback, select an entry in the record list, then click Play .
> To exit the workstation

■ Click on the closer in the top right-hand window.
Version 01B
»Workstation« Window
»Workstation« Window
Components of the »Workstation« window
1
2
3
5
6
9 7
8
1 Title bar
2 Menu bar
3 Toolbar
4 Database bar
5 Administration structure
6 Record list
7 Playback bar
8 Playback operating elements
9 Record information

Depending on the settings, the record list contains all recordings from the IR buffer
or the drive. At start up, a call list appears for the IR buffer. The latest recording is
in the top position. The meaning of the columns is displayed below:
Status of communication: Active (green), Closed (red) or

Status
Failed (option).
Record ID Current number of the recording
Version 01B
Channel Number Number of the recording channel
Channel Name Name of the recording channel
User ID CSTA designated user ID
Called Number Number Called
Calling Number Number of the caller
Direction Incoming / Outgoing / Unknown
Duration Duration of the recording
Ring duration Call duration during connection set-up
Protected Yes = protected/ No = unprotected
DSE YES= DSE switched on / NO = DSE switched off
ATIS cards = 1:1, 2:1 or 4:1

Compression
Soundblaster = PCM compression of soundblaster
Short Comment Short comment
Long Comment long comment
Malicious Malicious designator
DTMF Recorded DTMF numbers
Disc label Label of the data medium
Action Number Optional number for recorders supporting action numbers
Marked Designator for high-priority calls
> To change the order of the columns

1 Click a column name in the record list header.
2 The dialog for setting the column display appears.
Version 01B
Using Menus
3 To change the position of a column, select the column name, then click Move
Up or Move Down.
4 To hide a column, remove the marking in front of the column name.
> To use the context menu of the record list

1 Select one or more non-protected recordings in the call list.
To select multiple recordings, press the Ctrl or Shift button, then click on the
desired list entry.
2 Select the desired function from the context menu.
Play Record Starts the playback of the selected recording.
Deletes the selected recordings Only available, when the

Delete Record
recorder allows the delete function.
Protect Record Protects the selected recordings.
Unprotect Record Removes the protection from selected recordings.
Add to call sce-

Prepares a call scenario from the selected recordings.
nario
Export Record Exports selected recordings as audio files.
Export Record Exports the administration data of the shown records as a

List text file.
Prints the administration data of the shown calls on a stan-

Print Record List
dard printer.
Delete Long Com- Deletes long comments. Only available, when the recorder
ment allows the delete function.
Using Menus
The workstation has the following menus:
Enables the definition of records and application
Settings Page WS-10
settings.
View Shows or hides the toolbar. Page WS-10
Contains functions for the parallel playback, call

Records Page WS-10
scenarios, channel activities monitoring and filters.
Version 01B
Using Menus
Service Enables access to reports Page WS-10
Help Opens an information window for the software. Page WS-11
Contains functions for navigation of the record

Database bar Page WS-11
list, for reloading new recordings and for filtering.
Record list con-

Enables functions for selecting calls. Page WS-9
text menu
The database bar, the toolbar and the context menu for the record list offer more
functions and/or serve as quick access to important menu functions.
»Settings« menu
Button in
Menu item
Toolbar
Recorder list Defining Recorders (Page WS-12).
Application set-
Setting »Workstation« (Page WS-35)
tings
»View« menu
Menu item
Toolbar Shows or hides the toolbar.
»Records« menu
Button in
Menu item
Tool bar
Parallel play Using Parallel Playback (Page WS-29)

Call scenario
(Page WS-32)

Channel activity
(Page WS-34)
Filters Filtering (Page WS-16)
»Service« menu
Button in
Menu item
Tool bar
Log management Using Logs (Page WS-37)
Version 01B
Using Menus
»Help« menu
Button in
Menu item
Tool bar
About VC-MDX Shows the installed software version.
Database bar
Meaning Button
New Records
There are new recordings available.
Available
Scrolls to the previous page of the record

Next records
list.
Filters Opens the Filtering function.
Query database Updates the call list or reloads records.
Previous records Scrolls to the next page of the record list.
Loads the oldest recordings from data-

First records
base.
Version 01B
VoiceCollect Workstation • Preparing
Before Playback
WS-2 Preparing
Before Playback
The following conditions must be fulfilled before playback:
■ You define recorders or buffers to which you wish to establish a connection.
■ You are connected to the recorder or the buffer.
■ The channels on the recorder are started.
■ You have user rights for your desired functions.
Defining Recorders
> To define a recorder
1 Click Recorder list .
Or:
Select Settings > Recorder list.
The Recorder list window appears.
Version 01B
Managing the Connection to the Recorder
2 Click Add.
3 Enter the host name or the IP address of the recorder.

The recorder appears in the list.
The recorder simultaneously appears in the recorder tree.
> To modify a recorder

1 Click Edit in the Recorder list window.
2 Enter the changed host name or the IP address of the recorder.
> To remove a recorder

■ Click Remove in the Recorder list window.

> To connect to a recorder
1 Select Connect in the context menu of the desired recorder.
Version 01B
Importing Buffers
2 Enter the access parameters .
3 Click OK.
The connection to the recorder is being established. The recordings are being
loaded into the record list.
> To disconnect the connection to a recorder

■ Select Disconnect in the context menu of the recorder.
Importing Buffers
The buffer can be located, for example, on the network or on an archive storage
medium and must be created along with VoiceCollect.
> To import a buffer

1 Select Import in the context menu of the upper entry in the recorder tree.
2 Select a buffer in the dialog.

The buffer appears as a new entry in the recorder tree.
Version 01B
Connecting to a Buffer
> To remove a buffer from the administration tree

■ Select Remove in the context menu of the buffer entry in the administration
tree.
Connecting to a Buffer
> To connect a buffer
1 Select Connect in the context menu of the buffer entry in the administration
tree.
> To disconnect a buffer

■ Select Disconnect in the context menu of the buffer entry in the administration
tree.

> To display the latest recordings
■ Click Query database in the database bar.
If automatic refresh is deactivated in the Application settings, then VoiceCol-
lect reminds you with a New Records Available icon in the database bar
that new recordings are available that have not yet been loaded into the
record list.
> To jump to previous/next record

■ Click one of the two buttons .
The call selection moves to the previous/next entry.
Version 01B
Filtering
> To scroll between older / newer calls in the record list

■ Use the following buttons in the database bar:
Scrolls back in the call list by the preselected number

Next records
of recordings.
Scrolls forwards in the call list by the preselected num-

Previous records
ber of recordings.
First records Loads the oldest recordings from database.
> To change the record list

■ Activate the connected recorder or connected buffer in the administration tree.
Filtering
Filters help you sort through the mass of calls to display only those that meet spe-
cific criteria.
Managing Filters
> To activate filters
1 Click Filter in the Database bar.
Or:
Select Records > Filter.
Version 01B
Filtering
2 The filter dialog appears.
3 Specify the filters as described in the chapter Configuring Filters

(Page WS-18).
4 Click Search .
The current record list appears in a filtered view.
> To save filters

1 Click Save Filter .
3 Click Save.
> To load filters

1 Click Load Filter .
> To reset all filters

■ Click Clear in the filter dialog.
> To show the list unfiltered

■ Click All Records .
Version 01B
Filtering
Configuring Filters
> To use time filters
1 Click Time under Search criteria
Calls from a cer- Select Continuous, then activate From, then set a date and
tain point in time time below From.
Calls up to a cer- Select Continuous, then activate To, then set a date and
tain point in time time below To.
Calls between two Select Continuous, then activate From and To, then set the
points in time respective dates and times below From and To.
Select Daily between, then activate From and To, then set
Calls daily between
below From and To the point in time and date range that
two points in time
form the boundaries of the filter.
> To use channel filters

1 Click Channel under Search criteria.
Channel Number Activate the desired channels.
Channel Name Select the desired channel name in the drop down menu.
> To use telephone numbers filters

1 Click Phones under Search criteria.
2 Mark the parameters by which you want to search.
Version 01B
Filtering
Enter the number of the telephone from which the desired

Calling Number
call was dialed.
Enter the number of the telephone extension to which the

Called Number
desired call was made.
DTMF Enter the DTMF dial codes which you want to filter.
Unknown Direc- Activate this parameter to filter calls with unknown direc-
tion tion.
You may use a question mark ? as wildcard for any digit and an asterisk * for any
number of digits.
> To use call parameters filters

1 Click Call Parameters under Search criteria.
Parameters - also see record list (Page WS-7)
Record ID
Action number
Ring duration
Direction
Long Comment
Compression
Protected
Marked
Short Comment
Disc label
User ID
DSE
Failed, (Status = failed calls)
Duration (Call Duration)
Version 01B
Filtering
An empty field shows all entries. You may use a question mark ? as wildcard for
any digit and an asterisk * for any number of digits. In order to copy text frag-
ments from the clipboard into the search box, right click on the box, then select
Copy from the context menu.
Version 01B
VoiceCollect Workstation • Playing Back and Analyzing
WS-3 Playing Back and

Analyzing
You can use the operator controls for playback and the comment field for control-
ling the playback and for evaluation. You will get to know the evaluation options in
Play
Stop Performing Playback (Page WS-22)
Pause
Previous record
Scrolling in the Record List (Page WS-15)
Next record
Skip back
Jumping in Intervals (Page WS-23)
Skip forward
Delete all markers Using Markings (Page WS-23)

DSE
(Page WS-23)
Time speech Using Time Speech (Page WS-24)
Playing Back a Loop (Page WS-24)
Version 01B
Performing Playback
> To start the playback
■ Double click on a call.
Or:
Click Play .
Or:
Click any position desired on the playback bar.
> To stop the playback

■ Click Pause. .
■ Click again to continue playback.
> To end the playback

■ Click Stop .
> To set the volume

> To change the playback speed

■ Move the Speed regulator.
■ To return to original speed, click the x1 button .
> To recognize recordings which have been played back

■ Look at the appearance of the entries in the record list:
Black text Recording has not yet been heard.
Violet text Recording is currently being heard.
Light bar mark (e.g,

Recording was or is currently being played back.
light-blue)
Gray bar mark Recording is selected (position of mouse pointer).
> To show the recording time

■ Hold the mouse pointer for a moment over the playback bar.
The recording time of this position appears as a tool tip.
Version 01B
> To jump in intervals
■ Click one of the two jump buttons during the playback .
The playback jumps forward or back based on the skip interval.
> To set the skip interval

■ Set the desired skip interval in seconds in the Skip field.
Using Markings
The markings are lost when another recording is selected. They are not stored with
the recordings.
> To set markings

■ Right click in the playback bar to mark sections of interest.
Red triangles appear on the spots that have been clicked.
> To delete markings

■ Click Delete all markers .

The DSE specifies how pauses are to be played back.
> To use DSE

■ Click DSE .
Activates/deactivates DSE. In doing so, the symbol changes color:
DSE is switched off: Pauses will be skipped during the play-

Symbol is light
back
DSE is switched on: Pauses will be included in the output

Symbol is dark
during playback.
> To set DSE

■ Set the number of seconds on the DSE field with which coded pauses are to be
played back.
Version 01B
Using Time Speech

> To use the time speech
■ Click Time speech .
Activates/deactivates the time announcement. In doing so, the symbol chang-
es color:
symbol is light Time announcement is switched off.
Time announcement is switched on: The time of the call is

symbol is dark
announced during playback.
Playing Back a Loop

A loop can be used to mark a certain section of a recording to be played back as
often as desired. On reaching the end of the loop interval, the playback automati-
cally continues at the beginning of the loop interval again.
> To start loop playback

1 During playback of sections of interest, right clicking on the playback bar
marks either the start or end of the intended loop interval (recommendation).
2 Activate .
3 Set the start and end of the loop interval using the move handles above the
playback bar.
4 Click Play .
The contents between the start and end of the loop interval are played back.
> To stop loop playback

■ Deactivate Loop .
Version 01B

The data is stored in ring memory mode in the hard disk buffer (IR buffer), that is
VoiceCollect overwrites the oldest recordings as soon as the hard disk buffer is full.
You should protect a recording to prevent it from being overwritten.
> To protect recordings


2 Select Protect Record from the context menu.
The deletion protection is activated.
The protection continues until you remove it manually or the duration of man-
ual overwrite protection set by the administration has expired. The time is
counted starting from the activation of the protection.
> To remove the manual write protection

1 Select one or more protected recordings in the call list.

2 Select Unprotect Record from the context menu.
The deletion protection disappears.
> To delete records

You need the user right to Delete recording to execute this function.

2 Select Delete from the context menu.
3 Acknowledge the confirmation dialog.
The recordings are irrevocably deleted from the IR buffer.
Version 01B
Exporting Audio
Exporting Audio
In the event that calls were recorded with the DSE option turned on, then pauses
coded with DSE are lost during export.
You need the Export/Archive user right to execute this function.
> To export records

2 Select Export Record from the context menu.
3 Select the Export format.
Proof safe format. Playback with the Workstation soft-

ATIS
ware.
Wave Playback with the MS Windows Media Player.
MP3 Playback with any MP3 player.

4 Select the path in which you would like to save audio files. Leave the field for
the file name empty.
VoiceCollect automatically creates the names of the exported files.
5 Click Save.

> To check call information (option A)
■ Use the information in the record list.
> To check call information (option B)

1 Select a call in the record list.
2 Use the information field next to the playback bar.
Calling Number Caller
Version 01B
Called Number Called person

Type of telephone call (incoming, outgoing); not always
Direction
available or only with the CSTA option.
Compression Compression of the recording
DSE Digital pause encoding
Duration Recording duration

You need the Export/Archive user right to execute these functions.
> To export the record list

2 Select Export Record List from the context menu.
3 Indicate the path and file name into which you want to save the record list as
a file in the txt format.
4 Click Save.
> To print the record list

You can set which columns will be printed under the application settings.

2 Select Print Record List from the context menu.
VoiceCollect prints the list on the standard printer.
Version 01B
Creating Labelings
Creating Labelings
You need the Add/Edit Comments user right to execute these functions.
> To edit short comments

1 Play back the recording.
2 Place the cursor into the Short Comment box.
3 Write a text into the Short Comment box.

In order to paste, copy, insert or delete short comments, right click the Short
Comment box, then select the desired entry from the context menu.
4 Click Save Comment .
The text appears in the Short Comment column of the record list.
> To edit long comments

1 Click the Long Comment column of a recording in the record list.

The Default button appears above the column.
2 Click Default.
The editor appears.
3 Enter the comment.

The labelling icon appears in the Long Comment column.
4 Alternatively, you can click the Word or Excel icons to open MS Word or MS
Excel.
5 Where desired, delete the long comment using Context menu > Delete Long
Comment.
Version 01B
During the parallel playback, you specify a time period, then select a maximum of
8 channels for playback out of the channels active during this time period.
For example, you can use parallel playback if you want to edit separately recorded
radio channels that belong together.
In order to play back several calls which belong together, use the description in sec-
tion Evaluating Call Scenario on page WS-32.

> To open the »Parallel Play« window
1 Click Parallel play/Call Scenario , then activate Parallel play.
Or:
Select Records > Parallel play.
2 Select the time interval and a maximum of eight (8) channels.
The Parallel Play window appears.
1 3
6 4
VoiceCollect automatically loads the channel activity in the background. The

activity is depicted in light gray.
The Parallel Play window has following areas:

1 Playback area for the selected channels (max. 8)
Version 01B

6 Text information
7 Export button

Play
Stop
Pause
To gain a basic understanding, please first read
Skip back the chapter Using Playback Functions
(Page WS-21).
Skip forward
Delete all markers
Zoom +
Zooming In on Call Sections (Page WS-31).
Zoom –

> To parallel play back multiple calls
1 Start with one of these options:
(a) Click in the playback area in order to start playback at a specific position.
(b) Click Play to start the playback at the beginning of the time inter-
val.
2 Check the playback bar:
Each bar represents a channel. The played-back part of the recording is dark
blue, the not yet played-back part of the recording is light blue. Areas without
an audio signal are shown in white.
In the background is a dark gray bar ahead of the playback. This bar displays
the already loaded call segments.
Version 01B
> To change the volume for all channels uniformly

> To mix or to switch channels to mute

■ To adjust the volume of a channel, use the volume control of this channel.
■ In order to switch a channel to mute, activate in the associated Mute option
box.
> To export the parallel calls

1 Click Export .
2 Select the export format.

4 Click Save.

You can increase the resolution of the call section shown in the playback area by
zooming, for example, in order to evaluate particularly interesting positions with
greater precision.
> To zoom in on the call section

1 Set the start and end of the zoom interval using the move handles below the
playback bar.
2 Click Zoom + .
The zoom interval fills the playback area completely.
> To restore the original view

■ Click Zoom - .
The playback area once again shows the entire set time interval.
Version 01B
A call scenario summarizes multiple calls from diverse or identical channels into one
group. These calls can then be edited simultaneously.
All parallel playback functions are available.
After making a save, you can also reload call scenarios and switch between channel
activities.
In order to play back multiple channels simultaneously apply the description in

section Using Parallel Playback on page WS-29.
Opening the »Call scenario« Window

> To open the »Call Scenario« window
1 To open an empty call scenario:
Click Parallel play/Call scenario , then activate the Call Scenario.
Or:
Select Records > Call scenario.
2 Select one or more calls in the record list that you want to add to the call sce-
nario.
3 Select Context menu > Add to call scenario.
4 The calls appear in the Call Scenario window.
1 3
6 4
The Call Scenario window has following areas:

1 Playback area for the selected calls (max. 8)
Version 01B

6 Text information
7 Button for saving and loading the scenarios

Play
Stop
Pause
Skip back To gain a basic understanding, please first read

the chapter Using Playback Functions
Skip forward (Page WS-21).
Delete all markers
Time speech
Next activity
Using Special Functions for the Call Scenar-
ios (Page WS-33).
Zoom +
Zooming In on Call Sections (Page WS-31).
Zoom –

> To save call scenarios
1 Click Save Scenario .
3 Click Save.
> To load call scenarios

1 Click Load Scenario .
> To jump to next activity

Activity refers to an individual call or a session on the channel. You can identify the
activity in the playback bar. Areas with an activity are shown in gray. Areas without
an activity are shown in white.
1 Start the playback.
2 Click Next activity .
Version 01B
The playback bar jumps to the beginning of the next activity.

> To display the channel activity
1 Click Channel activity .
Or:
Select Records > Channel activity.
2 Select the time interval and the channels.
3 The Channel activity window appears.
Areas with an activity are shown in blue. Areas without an activity are shown
in white.
Use the buttons to evaluate the channel activity
Zoom +
See Zooming In on Call Sections (Page WS-31).
Zoom –
Version 01B
VoiceCollect Workstation • Configuring and Testing
Setting »Workstation«
> To manage application settings
1 Click Application settings .
Or:
Select Settings > Application settings.
The following window appears:
2 Set the following parameters as described in the following sections.
Version 01B
> To configure display settings

■ Set the following parameters:
Parameter Options
Active … The record list is automatically updated.

Enable automatic
Inactive … You have to manually update the record list
refresh records
with the Query database button .
Number of records
displayed on a Number of displayed entries per page of the record list.
page
> To set the foot switch

1 If you have connected a foot switch to your PC, activate A footswitch is con-
nected.
Parameter Usage
Serial on COM Your foot switch is not a joystick. Select the interface to
port which the foot switch is connected.
Joystick Your foot switch is a joystick.
> To set the logs for the »Workstation« software

This is used to administer the logs for the Workstation software.
1 Select Log Settings.

> To set up general options

■ Set the following parameters:
Parameter Usage
file name with the
Show language
selection at start- Activate the selection of operating language at start-up.
up
Version 01B
Using Logs
> To configure which columns of the record list are printed

You can print the record list from the context menu.
■ Under Print options, activate the columns whose content VoiceCollect should
print.
Using Logs
Within the Workstation software, you have access only to the logs from the Work-
station software. No access to the recorder logs is possible.
> To use logs
1 Click Logs .
Or:
Select Service > Log management.
Version 01B
Using Logs
The following logs may be available:

Activity
Network Registers network links, e.g. to recorders.
Playback Registers the channels on which playback is made.
Starting/stopping
logging
Version 01B
Voice Collect Operating Manual • Workstation
Chapter Index Workstation
Chapter Index
Workstation
B Export
audio WS-26
record list WS-27
Buffer
connect WS-15
import WS-14
F
Filtering WS-16–WS-17
C Foot switch WS-36
Call scenario WS-32–WS-34

Channels
activity WS-34
Comments WS-28 J
Connection to buffer WS-15
Jump during the playback WS-23
Connection to recorder WS-13
D L
Labelings WS-28
Definition
Recorder WS-12 Logs WS-37
options WS-36
Delete records WS-25
Loop play WS-24
DSE WS-23
E M
Markings during the playback WS-23
Exit
Workstation WS-6 Menus
Workstation WS-9
Version 01B
Voice Collect Operating Manual • Workstation
Chapter Index Workstation
P S
Parallel playback WS-29–WS-31 Start
Playback WS-22 Workstation WS-6
Playback functions WS-21
Print record list WS-27
Protect records WS-25
T
Time speech WS-24
R
Record information WS-26
Record list WS-7, WS-15 W
Recorder
Window
connect WS-13
Workstation WS-7
define WS-12
Version 01B
Content • VoiceCollect Administrator
VoiceCollect
Administrator
Version 01B
© COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED AD-1
VoiceCollect Administrator
AD-1 Basics of the »Administrator«

Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-5
Starting and Exiting the Administrator . . . . . . . . . . . . . . . . . . . AD-5
Defining Recorders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-6
Managing the Connection to the Recorder . . . . . . . . . . . . . . . . . . AD-7
»Administrator« Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-8
Using Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-10

Starting and Stopping Channels . . . . . . . . . . . . . . . . . . . . . . . . AD-11
Monitoring Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-12
Preparing Data Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-13
Safety Instructions
Managing the Data Media during Operation . . . . . . . . . . . . . . . . . . . . AD-16
Loading Data Media
Ejecting Data Media
Evaluating Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-19
Displaying CSTA Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-21
Using Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-21
AD-3 Configuring
Setting the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-23
Configuring Recorder Channels . . . . . . . . . . . . . . . . . . . . . . . . . . AD-24
Configuring the Compression Rate
Setting DSE
Setting CSTA
Setting DTMF recording for Analog Cards
Setting Gain
Setting AGC level
Version 01B
AD-2 © COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED
Administering the Users in the Recorder . . . . . . . . . . . . . . . . . . . . . . AD-32

Managing Users
Configuring Recorder Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-35
Configuring Logs for Recorder
Configuring Recorder Decks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-40
Applying Settings to All Recorders . . . . . . . . . . . . . . . . . . . . . . AD-44
AD-4 Using Administrator Service Programs

Setup the Service Program Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-45
Modifying Preset User
Administering Users
Using »Configurator« Service Program . . . . . . . . . . . . . . . . . . . . . . . . AD-47
Starting
Parameterizing Hard Disk Buffer
Pre-configuring Input Cards
Making Global Settings
Using the »Eraser« Service Program . . . . . . . . . . . . . . . . . . . . . . . . . AD-53
Using the »Buffer Recovery« Service Program . . . . . . . . . . . . . . . . AD-54
Version 01B
Version 01B
VoiceCollect Administrator • Basics of the »Administrator«
Starting
AD-1 Basics of the

»Administrator«
Starting
Use the Administrator software to administer networked recorders centrally.
Starting and Exiting the Administrator

First start the Recorder software on the recorder before accessing the recorder with
the Administrator software.
> To start the Administrator

1 Double click the Administrator icon.

2 If the dialog for selecting the operating language appears, select an operating
language.
The Administrator window opens.
> To exit the Administrator

■ Click on the closer in the top right-hand window.
Version 01B
Defining Recorders
Defining Recorders
> To define a recorder
1 Click Recorder list .
Or:
Select Settings > Recorder list.
The Recorder list window appears.
2 Click Add.
3 Enter the host name or the IP address of the recorder.

The recorder appears in the list.
The recorder simultaneously appears as an icon in the Administrator window.
> To modify a recorder

1 Click Edit in the Recorder list window.
2 Enter the changed host name or the IP address of the recorder.
> To remove a recorder

■ Click Remove in the Recorder list window.
Version 01B

> To connect to a recorder
Before you connect to a recorder, the recorder must be set up and the network
connection must be available. See Defining Recorders (Page AD-6).
1 Select Connect in the context menu of the desired recorder.
3 Click OK.
The recorder icon shows the recorder’s information.
4 Click the recorder icon.

The recorder’s data appears.
Once the Administrator software connects to a recorder, several functions are

locked for the recorder’s VoiceCollect software. The lock is lifted again once the
connection is closed.
> To disconnect a recorder

■ Select Disconnect in the context menu of the recorder.
Version 01B
»Administrator« Window
Components of the »Administrator« window
1 2
3
4
5
1 Title bar
2 Menu bar
3 Tool bar
4 Buttons to select the recorder
5 Recorder administration area
> To display »Recording Channels, IR Buffer and Decks«

■ Click Recording Channels, IR Buffer & Decks.
You use this section for following functions:

■ Starting and Stopping Channels (Page AD-11)
Version 01B
■ Monitoring Channels (Page AD-12)

■ Configuring Recorder Channels (Page AD-24)
■ Configuring Recorder Decks (Page AD-40)
■ Preparing Data Media (Page AD-13)
■ Managing the Data Media during Operation (Page AD-16)
> To display »Options«

■ Click Options.
See Configuring Recorder Options (starting from Page AD-35).
> To display »Messages«

■ Click Messages
See Evaluating Messages (Page AD-19).
Version 01B
Using Menus
Using Menus
The Administrator has the following menus:
View Shows and hides the tool bar.
Settings Enables setup of recorders and the setting of program options.
Help Opens the help function.
»View« menu
Button in
Menu item
Tool bar
Toolbar Shows and hides the tool bar.
»Settings« menu
Button in
Menu item
Tool bar
Recorder list Defining Recorders (Page AD-6)
Application set-
Setting the Application (Page AD-23)
tings
»Help« menu
Button in
Menu item
Tool bar
About Shows the installed software version.

Administrator
Administrator
Opens the help.
Help
Functions only in the toolbar

In
Function
Tool bar
Log management Using Logs (Page AD-21)
Start all channels Starts all channels.
Stop all channels Stops all channels.
Load all decks

(media) Loads all data media.
Eject all decks

(media) Ejects all data media.
New messages Evaluating Messages (Page AD-19)
Version 01B
VoiceCollect Administrator • Managing Operation
You need the Start/Stop Channels administrator right to execute this function.
> To start and to stop all channels

Option A:
1 Click Recording Channels, IR Buffer & Decks.
2 Click Start all or Stop all .
Option B:
■ Click Start all channels or Stop all channels .
> To start and to stop individual channels

2 Right click a channel.
3 Click either Start channel or Stop channel.
Version 01B
Monitoring Channels
Monitoring Channels
> To check the channel status
3 Check the channel icons:
Channel icon /
Meaning / Measures
Timer icon
Channel icon red: Channel is stopped or is not ready.
No
No recording.
timer
Timer No recording. The timer automatically switched the channel

red off.
Channel icon yellow: The channel has started. There is no input signal.
No
No recording. If an input signal exists, then recording begins.
timer
No recording. The timer automatically switched the channel

Timer
ready for recording. If an input signal exists, then recording
Green
begins.
Channel icon green: Input signal detected.
No
Recording runs.
timer
Timer Recording runs. The timer automatically switched the channel

Green ready for recording.
Channel symbol of any color desired with CSTA symbol next to it to the right.
CSTA
Recording controlled by CSTA.
icon
> To show the configuration of a channel

2 Hold the mouse pointer over the channel icon.
The channel setting appears as a tool tip.
> To show the channel name in the recording window

Version 01B
The channel name appears beneath the channel symbol in addition to the
channel number, which is shown by default.

> To show the call statistics
1 Click View statistics .
The Statistics window appears.
2 Select the chart type and the time period.
3 Select the channels to be displayed in the statistics. To include all channels, se-
lect Recorder.
4 Click Show Chart.
You can see the number of calls per day, broken down by channel.
5 To save the statistics as a bitmap, click Save Chart.

Recorders of VoiceCollect class use state-of-the-art DVD-RAM drives.
Please consult the guides supplied with the decks
Version 01B
Safety Instructions
DVD-RAMs contain elements that are hazardous to the health. When it comes
to disposal, observe the currently valid hazardous materials regulations.
Please note:
■ The drive interior features a class 1 LASER product corresponding to EN
60825-1. Do not look inside the deck. Do not insert your fingers.
■ Do not insert metal or inflammable objects inside the DVD-RAM drive.
■ Do not operate the drive where it is extremely dusty or where the level of mois-
ture is high.
■ Do not use cracked or warped disks.
■ Do not force the drive open. In an emergency, open with the emergency ejec-
tion pin enclosed.
Example showing a DVD-RAM drive
1 Output jack headphones for 3.5 mm stereo jack (mini)

2 Volume control headphones
3 Display of operation states:
- Diode off … no disk inserted
- Lights green … disk inserted
- Lights orange … recording, playback, or disk slide is currently opened or
closed
- Flashes green … Error
4 Hole for manual opening of the disk slide with a pin
5 Key for manual opening of the disk slide (without function)

> To format data media
1 Insert the unformatted removable storage medium without closing the drive
tray.
Version 01B
A window prompts you regarding formatting.

4 Click Yes.
5 Within the following dialog, select the deck, the FAT32 format, and enter the
label of the storage medium.
6 Click Start, then confirm the check question.
7 Wait until the formatting is finished.
8 Confirm the Formatting finished message.
9 Create a buffer as described in section Creating a Buffer after Formatting
(Page AD-15).

Each storage medium must have a VoiceCollect buffer before it can be used as an
archive buffer.

1 Find the following window, which will prompt you on creating a buffer:
2 Change the proposed label as required.

3 Click Create.
VoiceCollect creates a buffer on the data medium.
Version 01B
4 Wait until the storage medium is recognized as Ready.
Loading Data Media

> To load data media

1 Insert a removable storage medium without closing the drive tray.
4 The drive tray closes.

5 Find the window for the storage medium on the upper left on the edge of the
image, then select from the Operation menu what is supposed to happen with
the storage medium.
Version 01B
Example
CAUTION
Danger of data loss. The »Erase all data« option removes all data from the storage
medium.
The following operating modes are possible (depending on the archiving

mode):
Default settings to use the storage medium for recording.

Append New recordings are appended to the already existing
records.
Eject Ejects the data medium.
Unlock Unlocks the storage medium.
Deletes all data. Makes the storage medium available for

Erase all data
new recordings. See page AD-19.
Default settings for playback from storage medium. No

Play
new data is being archived on the storage medium.
6 Wait until VoiceCollect has completed the respective operation.

7 The loaded storage medium appears in the VoiceCollect window.
Version 01B
Ejecting Data Media

> To eject already appended storage media
1 Click Recording Channels, IR Buffer & Decks:
2 Click Eject under the pie chart of the deck.
If and only if Options > Global > Print Deck Label is activated, the following
dialog appears:
3 Confirm the label for printing or enter a new label.

> To eject storage media that are not yet logged on VoiceCollect
CAUTION
Danger of data loss. Do not accidentally select »Operation > Erase all data«.
Prerequisite: The deck window is open. If the drive window is open, then the
storage medium has not yet been logged on VoiceCollect.
1 Select Operation > Eject in the deck window.
2 Click OK.
Version 01B
Evaluating Messages

> To re-initialize the data medium
CAUTION
The »Operation > Erase all data« option deletes all data from the data medium.

2 Reload the storage medium.
3 Find the drive window on the upper left on the edge of the image:
4 Select Operation > Erase all data in the drive window.

5 Enter the new label for the storage medium into the Label field
6 Click on OK, then confirm the check question.
The data medium is initialized and with that all data is deleted.
Evaluating Messages
Messages, errors and warnings appear in the message window. Alarms appear like
normal messages. The number of errors (alarm code: red) and warnings (alarm
code: yellow) additionally appear next to a red or yellow flag.
> To recognize waiting messages visually

■ Monitor the toolbar area near the clock.
A blinking lamp appears when new messages are available for the connected
recorder. To display the messages, click on the lamp.
Version 01B
Evaluating Messages
■ Monitor the recorder button:
You are shown the number of messages and how many of them are errors
and/or warnings. The corresponding symbols will blink in the event that new
messages are available.
> To display messages

1 Click the Messages in the recorder administration area.
The message window opens.
2 Use the message text to obtain more information about possibly unsuccessful
operating steps or possible conflicts.
> To acknowledge individual messages

2 Click Acknowledge.
> To acknowledge all messages

■ Click Acknowledge All.
> To delete individual messages

2 Click Delete.
> To delete all messages

■ Click Delete All.
> To configure messages

■ To switch the warning sound for errors and warnings on or off, read section
Setting the Application (Page AD-23).
■ To influence which messages are outputted, read section Configuring Errors
& Warnings (Page AD-37).
Version 01B

> To show the CSTA status
■ Monitor the recorder button:
The CSTA status is displayed as a symbol.

■ Monitor the channel icons.
If the CSTA symbol appears to the right next to the channel symbol, then the
channel is CSTA controlled.
Using Logs
Within the Administrator software, you have access only to the logs from the
Administrator software. No access to the recorder logs is possible.
> To use logs
1 Click Log management .

Version 01B
Using Logs
The following logs may be available:

Activity
Network Registers network links, e.g. to recorders.
Starting/stopping
logging
Version 01B
VoiceCollect Administrator • Configuring
Setting the Application
AD-3 Configuring
Setting the Application

> To manage application settings
■ Click Administrator Configuration .
Or:
Select Settings > Application settings.
> To determine whether a warning sound is issued with alarms

■ Under Alarms, use the options in front of the text Errors and Warnings.
> To set whether the program queries about the language when starting up
■ Under Language, select the option in front of the text Show language selec-
tion at startup.
Version 01B
Configuring Recorder Channels
> To create logs for the »Administrator« software

To create logs for the recorder, see Configuring Logs for Recorder (Page AD-40).
Overview of the interface cards

Pos Card type Driver Channels per card Description
AI8K / audio inputs,
01 AI8K (Iorem) 8 × analog channels
Iorem COR control inputs
ISDN-S0 (BRI)
02 S0PPC 8 B channels 4 × S0 inputs
or S0PPC
2 × RJ45 sockets, each

30 B channels (S2MA)
either as 1 × S2M input
ISDN S2MA or
03 S2MA or PCM30 trunk input,
(PRI) or PCMA 60 PCM30 channels
or mixed, can be
(PCMA card)
switched using software
4 × analog channels or Channel type depen-

04 CACB-ATIS CACB
4 × UP0 channels dent on the hardware
not For testing VoiceCollect

05 Soundblaster 1 channel of soundblaster
needed on any PC desired.
Parrot DCS- 8, 16 or 24 channels with configurability for UP8,

06 Ini file
MOD PCM etc.
The cards and their configuration are composed on a customer-by-customer

basis. Special parameters are set in the Configurator service program.
The recorder’s interface cards receive the input signals. A recorder generally has at
least one AI8K card with 8 analog inputs. The AI8K card is the most frequently
used interface card. The interface cards are used according to the customer speci-
fication.
Version 01B
> To properly prepare your system’s channels
1 Insure that the drivers are installed if you have installed one of the following
cards: AI8K (Iorem), S0PPC (ISDN-S0), ISDN-S2MA (PCMA) and CACB.
No driver is needed for test operation with soundblaster, but activation is re-
quired by our customer service.
2 Global settings are executed using the Configurator software.
ISDN-PCMA
ISDN-S2MA
ISDN-SO
Global settings in the »Configurator« service
CACB
program
AI8K
A Law / µ Law ✔ ✔ ✔ ✔ ✔
External contact (COR trigger) ✔ (✔)
Memory address (✔) (✔) (✔) (✔)
Card name ✔ ✔ ✔ ✔ ✔
Order of the cards ✔ ✔ ✔ ✔ ✔
Signaling, Encoding, CRC4, Line mode ✔
(✔) = depends upon the configuration
See Using »Configurator« Service Program (Page AD-47).
> To configure channels

1 In the Recording Channels window, double click either on one channel icon
or click Configuration .
The Channel Settings window appears.
Settings for all channels of the respective interface cards are shown in the
window. If your recorder has cards of various types, a separate register is
available for each type of card.
2 Set the interface cards as described in the following sections.
You can set most of the parameters for one or several channels. To select multi-
ple channels, press the Ctrl and Shift buttons, then click the desired list items.
Version 01B
ISDN PCMA
ISDN S2MA
ISDN-SO
Channel settings in the »Recorder« and »Admin-
CACB
istrator« software
AI8K
Specifying Channel Name ✔ ✔ ✔ ✔ ✔
Setting Recording Mode ✔ ✔ ✔ ✔ ✔
Configuring the Compression Rate ✔ ✔ ✔ ✔ ✔
Setting DSE ✔ ✔ ✔ ✔ ✔
Setting CSTA (option) ❉ ❉ ❉ ❉ ❉
Setting Vox Level, Prolog and Epilog ✔ ❉ ✔ ✔
Setting the Warning Tone (option) ❉
Setting DTMF recording for Analog Cards ✔
Setting Gain ✔
Setting AGC level ✔
❉ = Options, depends upon the configuration
3 Click Apply to save all changes.

> To specify the channel name
You can give multiple channels the same name.
2 Click the header of the Channel Name column.
3 Enter the desired name in the dialog:

> To set the recording mode
2 Click the header of the Operation Mode column.
Version 01B
3 Activate the desired recording mode in the dialog.
General
Level-controlled recording. The channel is constantly ready to
record, insofar as it has not been turned off by the recording
timer control (page AD-38). The recording is started as soon as
VOX
input signals are detected that exceed the configured VOX
level. If you choose VOX, you will have to set VOX level, pro-
log and epilog.
If the channel has not been turned off by recording timer con-
Continuous record- trol (page AD-38), the channel records constantly, regardless of
ing whether an input signal is present or not. Pauses can be com-
pressed using the DSE function.
COR mode. Recording starts and stops by an external contact.

External contact Only with analog cards (AI8K, CACB).
Always configure CACB card for external contact!
For ISDN boards only
Mode DCS (D-Channel Signaling). The input channel is
Signaling
switched on.

For ISDN-S2MA boards and PCMA boards only
The recording starts via CAS or CCS. The signalling must be
Idle originated from the telephone system. Settings for ISDN-
S2MA in the Configurator service program.
Configuring the Compression Rate

> To set the compression rate
2 Click the header of the Compression column.
Version 01B
3 Activate the desired compression rate in the dialog.
Very good sound quality. Requires large amounts of mem-

1:1
ory.
Good sound quality. Good use of the storage media capac-

2:1
ity.
Reduced sound quality: Only limited suitability for record-

ing radio communications. Only limited suitability for iden-
4:1
tification of the speaking person. Good use of the memory
capacity.
Setting DSE
Digital Silence Encoding DSE is a function to compress pauses both in and between
recordings. Pauses will be encoded and not recorded. If you want to playback re-
cordings, you can select to decide whether encoded pauses are to be skipped or
reconstructed.
> To set DSE

2 Click the header of the DSE column.
3 Recommendation: If DSE is active, set the Vox level to -33 dB.
Setting CSTA
The CSTA option enables the recording to be started and stopped through the
PABX or a telephone data server (CSTA or CTI server control). In this operating
mode, both the telephone number and the user ID are provided by the telephone
data server via the CSTA protocol.
The recording mode will not be affected by this operation. If communication with
the telephone data server is interrupted, the recorder switches to internal control
and the channels will be started after 30 seconds with the recording modes set ac-
cording to their original parameters.
Version 01B
> To set CSTA

2 Click the header of the CSTA column.

If the recording timer (page AD-38) is active, the channels set to Vox are perma-
nently ready for recording.
Fundamentals for Vox level

Vox monitors the signal strength of the input signal. Recording begins as soon as
the input signal rises above the Vox level.
Vox level is too

Weak signals are not recognized.
high (e. g. −3)
Vox level is too low Recording may already be initiated by crackling in the line
(e. g. −48) or atmospheric rustling in radio communications.
Vox level with

Only used for DSE recognition.
ISDN cards
Vox level with DSE The Vox level is used to distinguish between pause and sig-
(Digital Silence nal. The recommended setting is −33 dB. Also for the con-
Encoding) tinuous running channels.
Fundamentals for Vox prolog

The Vox prolog is the period of time prior to the recognition of a call that is auto-
matically stored along with every recording. The Vox prolog prevents the loss of
information at the start of a call.
Fundamentals for Vox epilog

The Vox epilog is the admissible pause period during a recording. If the pause ex-
ceeds the Vox epilog, the recording is stopped.
■ A correctly configured Vox epilog prevents brief pauses from leading to the
end of the recording.
■ If the defined Vox epilog period is too short, a recording with a pause in the
speech may be broken off.
■ If the Vox epilog is too long, two recordings following each other closely will
be treated as a single recording.
Version 01B
> To set the level, prolog, and epilog for Vox

2 Click the VOX column header, then change the settings for Vox level (in dB) in
the dialog.
3 Click the Prolog column header, then change the settings for Vox prolog (in s)
in the dialog.
4 Click the Epilog column header, then change the settings for Vox epilog (in s)
in the dialog.
> To check that the Vox level is properly set

Telephone lines with interference (loud noise without a call) may disrupt the VOX
operation, that is the channel no longer stops. This is not a malfunction of the sys-
tem. Check the input lines.
1 Click the Start All button.

The color of the channel icon changes from red to yellow (ready for opera-
tion).
2 Place an input signal on one or more VOX channels.
The color changes to green (recording running) as soon as the signal level is
higher than the VOX level.
3 Test whether the respective channel starts and stops reliably by lowering and
raising the input level.
4 Change the Vox level until start/stop functions reliably.

Only with analog cards (AI8K). Separate hardware option required.
The warning tone shows the other end of a telephone call that the call is being re-
corded.
> To set the warning tone

2 Click the header of the Warning tone column.
Setting DTMF recording for Analog Cards

With Phone line you can program the cards not to record the DTMF.
Version 01B
> To set the »Phone Line« option

2 Click the header of the Phone line column.
DTMF is recorded only where YES (active) is set.
Setting Gain
With Gain you are able to increase/reduce the audio input signal.
> To set the gain

2 Click the header of the Gain column.
Setting AGC level

With the AGC level the audio input signals can be configured automatically, which
allows for understandability even with varying signal strength.
> To set the AGC level

2 Click the header of the AGC level column.
Version 01B
Administering the Users in the Recorder
You need the User Management administrator right to execute these functions.
User configuration of VoiceCollect takes place centrally in the recorder. Users apply
uniformly for the Recorder, Workstation and Administrator programs.
Users do not apply for the Configurator, Buffer Recovery and Eraser service pro-
grams.
CAUTION
Security-related setting. Create a new user with administrator rights as soon as possible
following the initial installation.
> To change the start password

1 Log on with the following start password.
User name: Super
Password: Super
2 Create a user with all rights as the new administrator.

See Managing Users on page AD-33.

Rights denoted as administrator rights should only be allocated to administrative staff.
Rights are used to provide users individually with graduated system access:
Administra-
Right Meaning
tor right
Administrator All administrator rights. ✔
Allows only read-only access to functions with the

Only Viewer Rights ✔
Administrator right.
Configuration Enables recorder to be configured. ✔
Allows drive operations, e.g. configuration and

Deck Operation ✔
locking of storage media.
Version 01B
Administra-
Right Meaning
tor right
Start/Stop Chan-
Permits starting and stopping of channels. ✔
nels
User management Allows access to the user management. ✔
Log management Allows access to the report files. ✔
Playback Allows playback.
Allows the audio file export and the manual

Export/Archive
archiving of recordings.
Protect Allows calls to be protected in the record list.
Add/Edit Com-
Allows comments to be created and modified.
ments
Delete record Enables recordings to be deleted.
Monitoring Enables listening during the recording.
Managing Users
> To apply the user management
1 Click User management .
The User Management window appears.
2 Create, modify and delete users as described in the following sections.

3 Click Save.
Version 01B
> To define users

1 Click Add User.
The input fields are activated.
2 Under Identification, enter the following:

– User name
– 2 × the initial password
– 2 × the second password (where required)
To input the second password, activate Four eyes password.
3 Activate the user rights.
See Rights in the User Manager (Page AD-32).
4 Activate the user’s channels under Permitted Channels.
5 Click Save.
All fields are locked. The new user appears in the All Users drop down menu.
> To modify users

2 Click Edit User.
3 Modify the parameters according to your requirements.
> To delete users

Version 01B
Configuring Recorder Options

> To export the user list
1 Click Export users .
3 Click Save.
> To import the user list

1 Click Import users .
3 Click Open.

> To set options
1 Click Options.
2 Select the button for the desired option.
3 Set the option as described in the following sections.
4 Click Apply.

> To configure global options
1 Select Options > Global options.
Version 01B
Parameter Options
file name with the
Prints the label for the storage medium when the storage
Print Deck Label
medium is ejected.
Restricts the recording to calls with a minimum length. Set

Minimum call du- the minimum number of seconds a call must last in order for
ration it to be recorded. If you enter a 0 (zero), all calls are
recorded.
Maximum call du- Long recordings are divided by the system into two separate
ration recordings. In doing so, the recording is closed for 1 s.
Time To Live Time period after which the call entries are deleted.
Number of days of overwrite protection in the IR buffer

Keep marked calls after the recording. The oldest not protected recordings are
deleted once the IR buffer is full (FIFO principle).
Duration of the write protection in the record list through

Protect period
user-protected calls.
Marked channels Select the channels to be assigned to high priority.

This option allows you to exclusively record calls from one or more numbers or to
exclude them from being recorded.
Telephone number evaluation is possible:
■ for systems with ISDN cards (S0, S2M)
■ for systems with AI8K cards, whereas the analog signal input lines must sup-
port CLIP (transmission of telephone numbers
■ if the telephone network supports caller identification.
> To create a number

1 Select Options > Included/Excluded Numbers.
2 Activate Included or Excluded.
Only record these numbers:

VoiceCollect only records calls from and to these
Included
telephone numbers (incoming/outgoing).
VoiceCollect rejects all other calls.
Version 01B
Do not record these numbers:

VoiceCollect does not record calls from and to
Excluded
these telephone numbers (incoming/outgoing). All
other calls will be recorded.
3 Click Add.
4 Enter the number into the dialog.

The number appears in the number list.
> To delete a number

1 Select the number.
2 Click Remove.
> To delete the entire list

■ Switch the status between Included or Excluded and vice-versa.

> To configure errors & warnings
1 Select Options > Error & Warnings.
2 Activate the warnings that VoiceCollect should provide in the Messages win-
dow.
3 Activate the field at the lower left to set an audio tone to accompany the an-
nouncement of new messages.
Version 01B

This option allows you to set a time frame after which VoiceCollect triggers an in-
activity warning. The warning appears if a channel is not active during this time
frame.
> To configure channel inactivity

1 Select Options > Channel Inactivity.
2 In the dialog, select the one or several channels.

3 Click the Hour(s) header.
4 Set the desired value.

This option sets the time interval during which the individual recorder channels au-
tomatically switch themselves to ready for recording.
VoiceCollect records all channels, presuming that all condi-

Ready for recording not tions for recording have been fulfilled on the respective
set channels. Example of conditions for recording: Vox level
surpassed.
VoiceCollect records only the configured channels during

Ready for recording set the ready for recording phase. The timer starts and stops
the channel on the basis of the time interval.
> To add a recording interval

1 Select Options > Recording Scheduler.
2 Click Add.
Version 01B
3 Set the channels.
Parameter Meaning

4 Input a time interval into the From and To fields.

5 Click OK.
The recording period appears in the list.
> To check the activity of recording period

2 Check the symbol for recording period above the channel symbol.
No timer icon No recording period.
Timer icon red

Recording period inactive.
( )
Timer icon green

Recording period active.
( )
See also Starting and Stopping Channels on page AD-11.
> To delete recording periods

1 Select Options > Recording Scheduler.
2 Select a recording period.
Version 01B
Configuring Recorder Decks
3 Click Remove.
Configuring Logs for Recorder

To create logs for the administrator, see To create logs for the »Administrator«
software (Page AD-24).
> To create logs

1 Select Options > Logs.

Systems with two drives can possess the following drive modes:
The recording is made on one recording drive and is contin-

ued on the second drive when the first drive is full, when an
error occurs or when the data medium in the first drive is
Relief operation manually ejected.
During the switchover when a data medium is full, the current
recordings are written in full length on the data medium of the
drive taking over.
Version 01B
The same data are written simultaneously on both decks dur-

ing the recording. The master deck records whereas the sec-
ond deck writes a copy.
Parallel operation After a change of data medium in the master deck, the new
recordings made in the intervening time are copied over from
the other drive. This copying process does not take place if a
new data medium is inserted into the deck which is not the
master deck.
Deck A/B A/W mixed operation: One of the recording devices is avail-
Play/Record able for recording, the other for playback.
Playback mode: Both drives are available for playback.

Deck A/B Play
Recordings are not possible in this configuration.
> To configure the deck mode

1 Click Recording Channels, IR Buffer & Decks:

2 Click Configuration.
3 The Deck Configuration window appears.
Set the following parameters:
MasterDeck Only relevant in Parallel mode.
Parallel = Parallel operation

Mode Sequential = Relief operation
Not relevant for recording and playback mixed operation.
Releases drive for playback. VoiceCollect prevents archiving

Deck Play
on this drive.
Version 01B
Releases drive for recording. VoiceCollect archives on this

Deck Record
drive.

Set the write protection duration under Options > Global Options.
> To activate the write protection of the decks

1 Activate Automatically lock decks in the Deck Configuration window.
2 The duration of the write protection is defined in the Lock Period field.
VoiceCollect can no longer record on the storage medium. The data medium
is blocked.
Alternative: To protect the storage medium, use the storage medium’s write pro-
tection switch.
> To deactivate the write protection of the decks

■ Deactivate Automatically lock decks in the Deck Configuration window.
> To check the write protection

■ Check the symbols for overwrite protection near the drive’s pie graph.
Symbol for
Meaning / Measures
write protection
Red Deck blocked.
Green Deck not write protected.

Archiving control applies only to drives that are configured to Record.
Archiving control not VoiceCollect promptly copies all newly recorded calls from
set the IR buffer onto the archive storage medium
VoiceCollect copies all calls from the IR buffer onto the

Archiving control set
archive storage medium only during the archiving period.
You need the Export/Archive administrator right to execute these functions.
Version 01B
> To define archiving periods

2 Click Add.
3 Set a time interval below From and To during which calls are to be archived
from the IR buffer to the drive.
4 Establish the channels to be archived.
Parameter Meaning
All channels The time interval applies to all channels.

5 Click OK.
Version 01B
Applying Settings to All Recorders
The archiving period appears in the list.
> To delete archiving periods

2 Select an archiving time interval.
3 Click Remove.
Applying Settings to All Recorders

> To apply settings to all recorders
1 Connect to all recorders.
2 Select the recorder whose settings should be used for all recorders.
3 Click Apply to all recorders .
4 Select those settings on the current recorder that are to be assumed by all re-
corders.
5 Click Apply.
Version 01B
VoiceCollect Administrator • Using Administrator Service Programs
Setup the Service Program Users
AD-4 Using Administrator

Service Programs

CAUTION
Danger of data loss and loss of all system settings! The following service programs are
recommended for experienced system administrators only:
– Configurator
– Eraser
– Buffer Recovery
Users applies uniformly for the Configurator, Buffer Recovery and Eraser service
programs.
Modifying Preset User

CAUTION
To achieve the maximum possible system security, the preset user should be changed
as soon as possible after the first installation.
The following items are configured upon delivery:
User name: Super
Password: Super
Once a new user is created, the default user becomes invalid.
Version 01B
Administering Users
> To administer users
1 Double click the icon for one of the following service programs to open it: Con-
figurator, Eraser or Buffer Recovery.
2 Click Users in the service program.
The User management dialog appears.
3 Select the desired function.

4 Click OK.
> To define a user

1 Click Add User.
2 Enter the following items:

– User name
– Password
– Repeat the same password
3 Click OK.
The user appears in the list.
> To modify a user

1 Click Edit User.
2 Change the user parameters.
3 Click OK.
Version 01B
Using »Configurator« Service Program
> To delete a user

2 Click OK.
CAUTION
Danger of data loss and loss of all system settings!
The »Configurator« service program is intended exclusively for the use of experienced
system administrators.
Check for improper configurations!

In order to assure full functionality and orderly operation, make sure that the correct
parameters are set in the »Configurator« service program before the first use of a
recorder. If you are not sure about something, contact customer service.
Starting
> To use the Configurator
1 Double click the icon for the Configurator service program.
2 Select the language, then enter a user name and a password.
Version 01B
The Configurator appears.
3 Perform the configurations as described in the following sections:

– Parameterizing Hard Disk Buffer
– Pre-configuring Input Cards
– Making Global Settings
4 Click Apply Changes after each change.
5 Click OK to close the Configurator.
Parameterizing Hard Disk Buffer

You need at least one buffer before VoiceCollect can start to work.
All recordings are stored in one or more buffers. The buffers are organized as ring
memory. You can create several buffers in the following way:
■ on the recorder’s local storage devices
■ over the network on storage devices to which the recorder has access

1 Select a deck.
2 Click Add File.
3 Enter the path and name of the buffer.
4 Enter the reserved size of the buffer.
Version 01B
The buffer appears in the Configurator.
5 To activate the buffer, click Apply Changes.
> To modify a buffer

1 Select a buffer.
2 Click Modify File.
3 Change the parameters of the buffer.
> To delete a buffer

When a buffer is deleted, its recordings are lost.
1 Select a buffer in the deck tree.

2 Click either Delete Buffer or Remove File.
> To delete a buffer with the Eraser

See Using the »Eraser« Service Program on page AD-53.
> To restore a buffer

See Using the »Buffer Recovery« Service Program on page AD-54.
Version 01B
Pre-configuring Input Cards

> To configure input cards
1 Click Channel Allocation in the Configurator.
All the installed interface cards appear in the list. The assigned line is shown
in gray if a card is not ready or has been temporarily removed.
The Card ID assigned to a card is determined by the position of the card in
the list. To change the allocated channel groups, change the position of the
card in the list.
The IO port basic address corresponds to the internal hardware setting. An
address must be given only for older ISA cards, not for PCM cards.
> To modify card parameters for ISDN-PCMA cards

This setting depends on your PABX. Please contact the supplier about this or refer to
the telephone system documentation.
1 Click the additional button for ISDN-PCMA cards (PCM and PCMMIX lines).
The following dialog appears:
2 Select an entry, then click the header of the respective column to set the pa-
rameters.
Card name Name of the card
Version 01B
Line Type of input line: PCM, PCMMIX or ISDN (S2M).
If CRC4 is executed, YES (CRC4 on) must be set, other-

CRC4
wise NO (CRC4 off).
Signaling Signaling mode. Select between CAS and CCS.
Coding Line code. Select between AMI and HDB3.
Channels Number of channels.
Channels for ISDN

Select 16 channels with ISDN or PCMMIX.
and PCMMIX
TS16 Audio Enable this option for audio in time slot 16.
ISDN protocol Select the ISDN protocol.
> To change the order of the cards

Only after modifying the hardware position of the card in the recorder.
■ Drag the card’s entry to the position in the list that corresponds to the position
of the card in the recorder.
The Card ID changes to display the card’s new position in the recorder.
> To activate soundblaster

Customer service needs to issue an activation.
Please contact sales if you want to test VoiceCollect on your PC prior to buying a
VoiceCollect recorder.
> To user Parrot DCS-MOD input cards

You need a VoiceCollect recorder with Parrot DCS-MOD input cards.
1 Click Use UP0 Interface card.

2 In the dialog, select the path for the parrot.ini file.
Version 01B
Making Global Settings

> To make general settings
1 Click General Settings in the Configurator.
2 Configure these settings:
Type of encoding: A Law (Europe) or µ Law (U.S. and

Coding Law
Japan).
Setting for the contact operated recording (COR).

External Contacts Opened … External contact is an opener.
Closed … External contact is a closer.
Memory area; only change after consultation with cus-

Memory address
tomer service.
Send SNMP Traps Option to activate the SNMP support.
3 To integrate additional information in VoiceCollect using Computer Aided Dis-

patch (CAD), select Enable CAD, then make the following settings:
IP Address | Port IP address of the computer and CAD port.
ILP | LLP Activates mode ILP or LLP.
Version 01B
Using the »Eraser« Service Program
Using the »Eraser« Service Program

CAUTION
The »Eraser« service program is intended exclusively for the use of experienced system
administrators.
> To delete a buffer with the Eraser

1 Double click the icon for the Eraser service program.
The Eraser appears.
3 Mark the buffer to be deleted.

CAUTION
If the next step is undertaken, then the administrative data and audio data is irrevo-
cably lost.
4 Click Erase all data.

All audio or administration data are deleted irrevocably.
Version 01B
Using the »Buffer Recovery« Service Program
Using the »Buffer Recovery« Service Program
CAUTION
The »Buffer Recovery« service program is intended exclusively for the use of experi-
enced system administrators.
> To restore the buffer using »Buffer Recovery«

1 Double click the icon for the Buffer Recovery service program.
The buffer is displayed.
3 Click Start Recovery to restore the buffer.
Version 01B
Voice Collect Operating Manual • Administrator
Chapter Index Administrator
Chapter Index
Administrator
A D
Administration area for recorder AD-8 Data media write protection AD-42
Application settings AD-23 Deck mode AD-40
Archiving control AD-42 Decks AD-40
Automatic recording AD-38 Definition
Recorder AD-6
Delete
data media AD-19
B
Buffer Recovery AD-54
E
Eject, data media AD-18
C Eraser AD-53
Errors & warnings AD-37
Call statistics AD-13 Exit
Administrator AD-5
Channels
configuration AD-24–AD-31 Export
inactivity AD-38 user list AD-35
information AD-12
start and stop AD-11
status, symbols AD-12
Configurator AD-47
Connection to recorder AD-7
F
Create buffer Format data media AD-14
data media AD-15
IR buffer AD-48
CSTA status AD-21
I
Included/excluded numbers AD-36
Version 01B
Voice Collect Operating Manual • Administrator
Chapter Index Administrator
Initialize data media AD-19 Recording period AD-38

Interface cards AD-24 Relief operation AD-40
L S
Load, data media AD-16 Service programs for Administrator
AD-45
Logs AD-21
options AD-24, AD-40 Settings for all recorders AD-44
Start
Administrator AD-5
Symbols for channels and timer AD-12
M
Menus
Administrator AD-10
Messages AD-19
T
Time interval
archiving AD-42
recording AD-38
Timer AD-12, AD-38
O
Options AD-35–AD-40
U
User management AD-32–AD-35
P admin service programs AD-45
Parallel operation AD-40
W
R Window
Administrator AD-8
Recorder
connect AD-7
define AD-6
Version 01B
Voice Collect Operating Manual • Appendices
Appendices
Version 01B
© COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED X-1
Voice Collect Operating Manual • Appendices
Version 01B
X-2 © COPYRIGHT 2006 BY ATIS systems GmbH, BAD HOMBURG, GERMANY • ALL RIGHTS RESERVED
Appendices • Book Index
X-1 Book Index
A Connection to buffer WS-15

Connection to recorder WS-13, AD-7
Copyright 1-vi
Administration area for recorder AD-8
Create buffer
Application settings AD-23
data media RE-42, AD-15
Archiving control RE-71, AD-42 IR buffer AD-48
Automatic recording RE-66, AD-38 CSTA status RE-48, AD-21
Customer service 1-v
B
Buffer
D
connect WS-15
Data media write protection RE-70,
import WS-14 AD-42
Buffer Recovery AD-54
Deck mode RE-69, AD-40
Decks RE-40, AD-40
Definition
Recorder WS-12, AD-6
C specialty terms, glossary X-7
Delete
Call scenario RE-32–RE-34, data media RE-45, AD-19
WS-32–WS-34 records RE-24
Call statistics RE-38, AD-13 Delete records WS-25
Card test routines RE-48 Display settings RE-68
Channels DSE RE-22, WS-23
activity RE-34, WS-34
configuration RE-51–RE-58,
AD-24–AD-31
inactivity RE-65, AD-38
information RE-37, AD-12
start and stop RE-35, AD-11
E
status, symbols RE-36, AD-12
Eject, data media RE-44, AD-18
Comments RE-28, WS-28
Eraser AD-53
Configurator AD-47
Errors & warnings RE-65, AD-37
Version 01B
Exit Listen live RE-38

Administrator AD-5 Load, data media RE-43, AD-16
Recorder RE-6
Workstation WS-6 Lock RE-50
Export Logs RE-49, WS-37, AD-21

audio RE-25, WS-26 options RE-67, WS-36, AD-24,
AD-40
record list RE-27, WS-27
user list RE-62, AD-35 Loop play RE-23, WS-24
F M
Filtering RE-16–RE-19, WS-16–WS-17 Markings during the playback RE-22,
WS-23
Foot switch RE-68, WS-36
Menus
Format data media RE-41, AD-14 Administrator AD-10
Function overview ST-4 Recorder RE-11
Workstation WS-9
Messages RE-46, AD-19
G
Glossary X-7 N
Network links RE-47
I
Included/excluded numbers RE-63,
AD-36
O
Initialize data media RE-45, AD-19 Options ST-7, RE-62–RE-69,
Interface cards ST-3, RE-51, AD-24 AD-35–AD-40
J P
Jump during the playback RE-22, WS-23 Parallel operation RE-69, AD-40
Parallel playback RE-29–RE-31,
WS-29–WS-31
Playback RE-21, WS-22
Playback functions RE-20, WS-21
L Print options RE-69
Labelings RE-28, WS-28 Print record list RE-27, WS-27
Liability exclusion 1-v Proper use 1-iv

Protect records RE-24, WS-25
Version 01B
R System statistics RE-73
Real time monitoring RE-38

Record information RE-26, WS-26
Record list RE-9, RE-14, WS-7, WS-15 T
Recorder
Term definitions X-7
connect WS-13, AD-7
define WS-12, AD-6 Time interval
archiving RE-71, AD-42
Recording period RE-66, AD-38
recording RE-66, AD-38
Relief operation RE-69, AD-40
Time speech RE-23, WS-24
Timer RE-36, RE-66, AD-12, AD-38
S
Safety instructions 1-vi, 1-vii
U
Service programs for Administrator
User management RE-59–RE-62,
AD-45
AD-32–AD-35
Settings for all recorders AD-44 admin service programs AD-45
Setup information RE-73
Specialty terms X-7
Start
Administrator AD-5
Recorder RE-6
W
Workstation WS-6
Warranty 1-v
Storage principles ST-3
Window
Symbols for channels and timer RE-36, Administrator AD-8
AD-12
Recorder RE-7
System description ST-2 Workstation WS-7
System extensions ST-7
Version 01B
Version 01B
Appendices • Glossary
X-2 Glossary
Term Description
A law / µ law Different standards for PCM encoding. In Europe A law is

used, in U.S. and Japan µ law.
Administrator User group with all user rights.
AMI Alternate Mark Inversion. Bit encoding for digital data transfer,
e. g. in PABX. Similar to ➟HDB3.
Archiving drive Device with removable data media in the VoiceCollect. There
may be one or two archiving drives.
ATIS audio format Proof safe export format of the VoiceCollect. Audio format
created by ATIS.
Automatic gain con- Circuit for automatic gain control. Prevents overloading of the
trol AGC recording.
CAS In the case of CAS (Channel Associated Signaling), control sig-

nals are transmitted in the same channel as the speech signals.
In contrast to ➟CCS.
CCS In the case of CCS (Common Channel Signaling), the control

signals are transmitted in a common channel separate from the
speech signals. In contrast to ➟ CAS.
CLIP Function for providing telephone numbers over ISDN and ana-
log lines. CLIP information is generally transmitted between
the first and second ring tones.
Compression The analog audio signal can be recorded at various compres-

sion levels. The ➟memory requirements and the recording
quality generally decrease as the compression level is increased.
Various compression algorithms are used:
- 1:1 … Very good sound quality.
- 2:1 … Good sound quality.
- 4:1 … Reduced sound quality.
COR Contact Operated Recording. Recording started by an external

start signal. As opposed to the recording being level-controlled
by the voice signal (➟VOX).
CRC4 Interface option for VoiceCollect.
Version 01B
Term Description
CSTA Serial communication protocol between application and private

branch exchange, through which additional information is
transmitted: Channel number, start/stop time call direction,
type of call, user login and source/destination telephone num-
bers. Only use with correspondingly configured channels. Addi-
tional option for VoiceCollect.
DCF77 Longwave coded radio signal from the Physical Technical Fed-
eral Agency (PTB) for time synchronization within a radius of
2,000 km around Frankfurt/Main, Germany.
DSE Digital Silence Encoding. Application for skipping and subse-

quently reconstructing pauses within recordings.
Filters Method of extracting VoiceCollect records which possess spe-

cific properties or characteristics.
GPS Satellite supported system for synchronizing time with the

international UTC time scale.
HDB3 High Density Bipolar 3. Bit encoding for digital data transfer,
e. g. in PABX. Similar to ➟ AMI.
Input sensitivity Only for voice operated control (in ➟VOX mode).
Threshold at which the Vox input signal is detected by
VoiceCollect. See also ➟ Vox sensitivity and ➟ VOX.
IRIG-B Protocol for time synchronization.
Jump during playback Function of VoiceCollect used to jump forward or backward

within a recording during playback.
Locking Temporary locking of the software. The password has to be re-

entered in order to resume work.
Loop Playback function in the VoiceCollect by which the defined

record section is constantly repeated.
Memory require- The memory requirements depend on the ➟compression.

ments When reaching the memory capacity of VoiceCollect, the old-
est unprotected recordings are overwritten according to the
➟FIFO principle.
PBX Private Branch eXchange. Switch equipment or extension sta-

tion.
PCM Pulse Code Modulation. The ISDN S2M interface card sup-
ports 30 PCM input channels in the PCM mode.
Protecting Option for marking recordings in the VoiceCollect. Prevents

deletion for a configurable period of time.
S0 Also described as ISDN BRI. Basic Rate Interface. Contains

two B channels with 64 kbit/s and one data channel (D chan-
nel) with 16 kbit/s.
Version 01B
Term Description
S2M Also described as ISDN PRI. Primary Rate Interface. Contains

30 B channels (E1) with 64 kbit/s and two D channels with 16
kbit/s. See also ➟PCM and ➟S0.
Sampling Process by which analog data is converted to digital data. Con-

tinuous curves, such as amplitude, are depicted as digital events
during sampling.
Scan frequency (scan Frequency with which the analog audio signal is scanned. Pos-
rate) sible scanning frequencies for the HiFi card are 16 kHz (stan-
dard), 22 kHz, 32 kHz and 44 kHz (CD sound quality). Higher
frame rates increase the ➟ memory requirements and improve
the recording quality. See also ➟Sampling.
SNMP Simple Network Management Protocol. Protocol for the

administration and surveillance of TCP/IP networks
VOX Voice Operated eXchange. Voice-activated. When the voice

breaks off, recording is stopped. VoiceCollect uses this process
to determine when recording should begin and when it should
stop. This means that recording takes place only when some-
one is speaking.
Vox epilog (stop Only for voice operated control (in ➟VOX mode).
recording epilog) Delay between the recognition of a pause during recording and
the stopping of recording. If the pause exceeds the stop record-
ing epilog, the recording is stopped. See also ➟Vox prolog.
VOX level (threshold) Threshold at which the VoiceCollect detects an audio signal.
Only for voice operated control (in ➟VOX mode). Must also be
set for ➟DSE recognition of ISDN cards.
Vox prolog (start Period before the start of the recording that is automatically
recording prolog) stored with each call. The Vox prolog prevents the loss of infor-
mation at the start of a call. See also ➟Vox epilog.
Wave audio format Not proof safe export format of the VoiceCollect. Standard dig-
ital audio format of the Windows Operating system.
Version 01B
Version 01B

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ATIS systems –

your long-term partner for lawful

Mod. Mod. Modifica- Comments/Modification Details

ATIS systems GmbH

Proper Use of VoiceCollect

Proper Use of the Manual

This manual is intended for both operators and administrators.

Furthermore, we do not accept responsibility for damage to systems in the product

We reserve the right to make modifications without previous written notification. In

Customer Service and Warranty

Kinds of Safety Instructions

The general conditions of sale and delivery of ATIS are valid.

Safety Instructions and Warnings for VoiceCollect

Safety Instructions and Warnings for VoiceCollect . . . . . . . . . . . . . . . . 1-vii

ST-1 Interesting Facts about the VoiceCollect Recording System

ST-2 Commissioning and starting the VoiceCollect Recorder

RE-1 Preliminary Remarks on the Recorder

RE-3 Playing Back and Analyzing

Protecting and Deleting Records in the IR Buffer . . . . . . . . . . . . . . . . RE-24

RE-4 Managing Operation

Chapter Index Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RE-75

WS-1 Basics about the Workstation

Connecting to a Buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-15

WS-3 Playing Back and Analyzing

WS-4 Configuring and Testing

Chapter Index Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WS-39

AD-1 Basics of the »Administrator«

AD-2 Managing Operation

Configuring Recorder Decks . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-40

AD-4 Using Administrator Service Programs

Chapter Index Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AD-55

X-1 Book Index

ST-1 Interesting Facts about

The intelligent software of the VoiceCollect enables a large number of recorders to

You use the VoiceCollect for important tasks, such as:

Analog and digital input signals are recorded by the interface

The audio recording is made digitally in ring memory mode in

Administration data for channels, recordings, labelings are held

You use the playback function with the software components of

The archiving is carried out in the recorder on removable data

You administer your recorder over the network with the

Storage Principles in the VoiceCollect

- XGA monitor > 1024 × 768

- Approx. 150 VA without monitor

The use of an external UPS is highly recommended in unstable

- Max. 256 analog or digital channels depending on the model

- 1 PRI (30 B channels) per ISDN S2MA card

- 8, 16 or 24 two-wire inputs per card

- PCM 64 kbit/sec (standard), selectable ADPCM 2:1 or 4:1

Playback (Instant Recall Fast Access)

- Approx. 140 channel hours per Gigabyte memory, based on

Long Term Archiving

During recording Independent playback without interrupting the record process.

Security and Service functions

- Hierarchical system access by means of multi-stage user

Options and System Extensions

- Connectivity to digital exchanges with communication proto-

Power supply - Redundant, amplified power supply (XL standard version)

- Data recording for radar, data, fax

ST-2 Commissioning and

Controls and Indicators

1 Key switch On/Off

> To unpack VoiceCollect