UNIVERSITI TEKNOLOGI MARA

AKADEMI PENGAJIAN BAHASA

ENGLISH FOR BUSINESS CORRESPONDENCE

EWC 662

PORTFOLIO (15%)
GROUP WORK

SUBMITTED TO
ASSOCIATE PROFESSOR RADIAH MOHAMED GHOUSE

By

STUDENT NAME
NUMBER

DUE DATE:

CONTENT PAGE/CHECKLIST
No Document TICK PAGE

1
 PART A
1 Qualities of Good Business Letters

PART B
2 Format for Memo
3 Format for E-mail
4 Format for Letter

ENQUIRY
5 Memo of Enquiry
6 E-mail of Enquiry
7 Letter of Enquiry
8 E-mail Reply to Enquiry
9 Letter Reply to Enquiry

PORCUREMENT
10 Memo of Procurement
11 E-mail of Procurement
12 Letter of Procurement
13 E-mail Reply of Procurement
14 Letter Reply of Procurement

PART C
COMPLAINT
15 Memo of Complaint
16 E-mail of Complaint
17 Letter of Complaint
18 E-mail of Adjustment
19 Letter of Adjustment
20 Letter of Resignation

PART A - QUALITIES OF BUSINESS CORRESPONDENCE

There should be materials on the qualities of business correspondence
There should be 3 samples of formats for (a) memo, (b) e-mail, and (c) business letter.
1 Qualities of Good Business Letters (SOURCE)

2
2 Format for Memo (SOURCE)

3
3 Format for E-mail (SOURCE)

4
4 Format for Business Letter (SOURCE)

5
PART B - TYPES OF ROUTINE BUSINESS CORRESPONDENCE
There should be samples for various types of routine business correspondence.

ENQUIRY
5 Memo of Enquiry (SOURCE)

6
 ENQUIRY
6 E-mail of Enquiry (SOURCE)

7
 ENQUIRY
7 Letter of Enquiry (SOURCE)

8
 ENQUIRY
8 E-mail Reply to Enquiry (SOURCE)

9
 ENQUIRY
9 Letter Reply to Enquiry (SOURCE)

10
 PROCUREMENT
10 Memo of Procurement (SOURCE)

11
 PROCUREMENT
11 E-mail of Procurement (SOURCE)

12
 PROCUREMENT
12 Letter of Procurement (SOURCE)

13
 PROCUREMENT
13 E-mail Reply of Procurement (SOURCE)

14
 PROCUREMENT
14 Letter Reply of Procurement (SOURCE)

15
PART C - TYPES OF BAD MESSAGE LETTERS
There should be samples for various types of bad message letters.
COMPLAINT
15 Memo of Complaint (SOURCE)

16
 COMPLAINT
16 E-mail of Complaint (SOURCE)

17
 COMPLAINT
17 Letter of Complaint (SOURCE)

18
 COMPLAINT
18 E-mail of Adjustment (SOURCE)

19
 COMPLAINT
19 Letter of Adjustment (SOURCE)

20
 COMPLAINT
20 Letter of Resignation (SOURCE)

21
22