Systems Map (Process Approach) Model

Policy Manual / Business Plan (Context, Needs & Expectations of Interested, Parties, Customer Focus, Quality
Policy, QMS Scope & Exclusions,, Leadership & Commitment, Roles, Resp. & Authority)

Management Review
Non-conformity and
Interested Party Corrective Action Customer &
and Customer Continual Stakeholder
Requirements Improvement Satisfaction
Act Check
Business QMS
Internal audit
Planning QMS and Customer
(Risk & its Process Satisfaction
Opportunity) Requirements

Plan Operation Planning & Do

Control

Control of
Product or Product or
Sales & Design & External Production / Post
Service marketing Development Providers Non-conf. Delivery Service
Requirements Output Delivery

Documented Information
Human (People) Resource Management
Infrastructure (Maintenance)
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Monitoring and Measuring Resource
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