Re-designing a business process, in getting more efficient and effective results, known as

a) Redesigning jobs of workers

b) Assigning additional activities to workers
c) Moving workers from one job to the other
d) Reengineering

Term 'job enlargement' means

a) Redesigning jobs for workers

b) Assigning additional activities for workers
c) Moving workers from one job to the other
d) None of above

Position Analysis Questionnaire (PAQ) for job analysis is

a) Quantitative technique
b) Qualitative technique
c) Both A and B
d) None of above

_______ is the procedures through which one determines the duties associated with positions and
the characteristics of people to hire for those positions.

a) Job description
b) Job specification
c) Job analysis
d) Job context

The scope of human resource management includes

a) Procurement
b) Development
c) Compensation
d) All of the above

Which of the following aptly describes the role of line managers and staff advisors, namely HR
professionals?

a) Staff advisors focus more on developing HR programmes while line managers are more
involved in the implementation of those programmes.
b) Line managers are concerned more about developing HR programmes whereas staff advisors
are more involved in implementing such programmes.
c) Staff advisors are solely responsible for developing, implementing and evaluating the HR
programmes while line managers are not all involved in any matters concerning HR.
d) Line managers alone are responsible for developing, implementing and evaluating the HR
programmes while staff advisors are not all involved in any matters concerning HR.
From the list below, identify which factor does not form one of the six key areas of a PESTEL analysis.

a) Political changes
b) Ecological changes
c) Technological changes
d) Socio-cultural changes

In Porter's five forces model, what is meant by the term 'substitute'?

a) A substitute is something else consumers would rather spend their money on

b) A substitute is a rival firm offering the same products
c) A substitute is an alternative product or service that performs the same function for the
consumer
d) A substitute refers to an alternative manufacturing process

The following is (are) the key components of a business process Re-engineering programme?

a) Product development
b) Service delivery
c) Customer satisfaction
d) All of the above

The scope of HRM does not include

a) Retirement of employees
b) Manpower planning
c) Training of employees
d) Maintenance of accounts