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BankingAwarenessLectureEnglish Module4 PDF
BankingAwarenessLectureEnglish Module4 PDF
BankingAwarenessLectureEnglish Module4 PDF
Banking Companies (Nomination) rules 1985 permit banks to pay dues to nominee in the event of
death of depositor(s)
Without asking for succession certificate
Without verifying claims of legal heirs
“ It is a facility that enables a deposit account holder(s) (Individual / Joint account holders or Sole
proprietor) or safe deposits locker holder(s) to nominate an individual who can claim the
proceeds of the deposit account(s) or contents of the safe Deposit locker(s) post the demise
of the original depositor(s) or locker holder(s)”
Nomination facility is normally available for Savings, Fixed and Recurring deposit accounts
For Current account deposits, it is available only in few cases
It is advisable to record ‘nominee’ for any bank transaction
Nominee means “A person who is proposed or formally entered as the recipient of a grant or
award”
NOMINATION CASE 1
Husband A
IF A DIES
LEGAL HEIR
E B Wife
FIGHT
Nominee BETWEEN C D
WILL RECEIVE IN THE E&B
CAPACITY OF TRUSTEE Children
NOMINATION
CASE 2
Husband A
IF A DIES
NOMINEE B Wife
C D Children
B WILL RECEIVE
IN THE CAPACITY
OF TRUSTEE
AT THE SAME TIME, SHE WILL
ALSO BE THE LEGAL HEIR,
HENCE, NO PROBLEM
BENEFITS OF NOMINATION
In the event of death of the account holder, the bank can release the account proceeds to the
nominee without insisting upon a succession certificate / court order
The nominee holds the money in the capacity of a trustee on behalf of the legal heirs of the
deceased account holder
The banks liability is duly discharged on payment to the nominee
ONLY
TWO
ONE
WITNESS
WITNESS
OTHER ASPECTS OF NOMINATION
These are the accounts to be opened by a Bank, when the customer is not
able to satisfy KYC norms. This account has got several restrictions.
Aggregate of all deposits shall not exceed Rs one lakh per annum
Aggregate of all withdrawals and transfers in a month shall not exceed ten thousand Rupees
Maximum balance at any point of time shall not exceed Rs fifty thousand
Foreign remittances cannot be credited to small accounts
However, small accounts are valid for a period of 12 months initially, which may be
extended by another 12 months, if the person provides proof of having applied for an Officially
Valid Document (OVD)
BANKING OMBUDSMAN
Senior official appointed by RBI to redress customer complaints against deficiency in certain banking
services.
Under section 35 a of the Banking Regulation Act 1949.
In operation with effect from 1995.
At present fifteen banking ombudsmen are being operated mostly in state capitals.
All scheduled commercial banks (including RRB’S, cooperative banks) are covered.
Important items which come under the purview.
Non-payment or inordinate delay in payment of cheques, drafts, bills etc…
Failure to issue or delay in issue of drafts.
Delay in payment of inward remittances.
Non acceptance of coins / small denomination notes etc…
Forced closure of deposit accounts without notice.
Non-observance of RBI directives in certain cases.
BANKING OMBUDSMAN
HOW TO COMPLAIN?
First we should approach bank for any grievance.
If the grievance is not settled by the bank in 30 days (If not replied / rejection by bank / reply does not
satisfy the customer), then we can approach the Ombudsman within 1 year.
Complaint can be lodged on plain paper or by sending e-mail request.
No charges involved.
Maximum limit of award is Rs 10 lakhs. (Rs 1 lakh incase of credit card related complaints)
If not satisfied, either of the parties can approach appellate authority within 30 days. Appellate authority
vested with a deputy governor of RBI.