FMS - No Output in General Ledger

Report
Hi Ma'am/Sir, 
 
Good day!
 
Based on our conversation thru remote assistance your concern ticket#78127:No Output in General Ledger Report is
already resolved thru recommendation during remote session.
 
With your confirmation, this ticket can be tag as closed.
 
However, If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in
our Helpdesk Portal. We will be happy to assist you.
 
We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Thank you and Godb bless! :)

Best Regards,

Gino Lourence Guillermo

Helpdesk Specialist

ISO 9001: 2015 CERTIFIED

Tel. # (02) 7 750-3968 loc. 121
Antel Corporate Center, Unit 804 8/F, 121
Valero St. Makati City, 1227
Created On: 11 Dec 2019 06:11 PM
Closed Date: Dec 12, 2019 at 07:46 PM

HS8 EP- Error in Uploading RTH Claims

Hi Sir Bryle,

Good day! 

With your confirmation through our remote session, I will now tag this ticket as closed since your concern here is already
resolved. 

However, if you have any further questions and concerns please don't hesitate to submit a new ticket
at helpdesk@bizbox.ph and we are more than willing to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Reminder:

We encourage all our clients to kindly schedule your eClaims transactions ahead of time to avoid any inconvenience. This
will give you enough time to submit your claims in case technical issues/difficulties may occur.
Please be advise that our HELPDESK will be available during our standard working hours from 8:00 am-4:00 pm to assist
you with any Bizbox related concerns for FREE. For URGENT matters beyond our support hours, our hotlines will be
available for assistance and possible service charges may apply.

Please refer to our standard support services for your reference;

Beyond Office Hours: Php 1,000.00 (Fixed First 2 Hours)

Succeeding Hours: Php 500.00
Onsite Support: Php 3,360.00 (Weekdays) Php 4,480.00 (Weekends and Holidays)

Have a great day.

Thank you and God bless! 

Hazel B. | Helpdesk Specialist 
ISO 9001: 2015 CERTIFIED 
Tel. # (02) 750-3968 loc. 121
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 09 Dec 2019 06:05 PM
Closed Date: Dec 10, 2019 at 05:51 PM

HS8 EP - Error in Uploading eClaims

Hi Sir Bryle,

Good day! 

With your confirmation through our remote session, I will now tag this ticket as closed since your concern here is already
resolved. 

However, if you have any further questions and concerns please don't hesitate to submit a new ticket
at helpdesk@bizbox.ph and we are more than willing to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Reminder:

We encourage all our clients to kindly schedule your eClaims transactions ahead of time to avoid any inconvenience. This
will give you enough time to submit your claims in case technical issues/difficulties may occur.

Please be advise that our HELPDESK will be available during our standard working hours from 8:00 am-4:00 pm to assist
you with any Bizbox related concerns for FREE. For URGENT matters beyond our support hours, our hotlines will be
available for assistance and possible service charges may apply.

Please refer to our standard support services for your reference;

Beyond Office Hours: Php 1,000.00 (Fixed First 2 Hours)

Succeeding Hours: Php 500.00
Onsite Support: Php 3,360.00 (Weekdays) Php 4,480.00 (Weekends and Holidays)

Have a great day.

Thank you and God bless! 

Hazel B. | Helpdesk Specialist 
ISO 9001: 2015 CERTIFIED 
Tel. # (02) 750-3968 loc. 121
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 02 Dec 2019 04:30 PM
Closed Date: Dec 10, 2019 at 05:49 PM

HS8 EP - CF4 ROUTE PRINTOUT

Hi Ma'am/Sir, 

Good day! Based on our conversation thru remote assistance your concern here is already resolved therefore I will now
tag this ticket as closed.  

However, If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in
our Helpdesk Portal. We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Thank you and Godbless! :)

Larry C. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 7 750-3968 loc. 132
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 25 Nov 2019 06:43 PM
Closed Date: Dec 05, 2019 at 07:30 PM

HIS - EXE UPDATE 8.26.12.28 to

8.26.12.30 (Live)
Hi Sir Bryle,

Greetings!

Based on our remote session, concern regarding "Ticket HIS - EXE UPDATE 8.26.12.28 to 8.26.12.30 (Live)"  has been
resolved already by updating your Live Database. With this, I will now tag this ticket as 'Closed' However, if you still have
concerns please do not hesitate to reach us. I will be glad to assist you further:)

You may rate our service according to your satisfaction. your feedback will be much appreciated:) 
For further assistance, please do not hesitate to email us your concerns to helpdesk@bizbox.ph or submit a ticket through
this Helpdesk Portal. 

Thanks and God Bless :)  

Mark L. | Helpdesk Specialist

ISO 9001: 2015 CERTIFIED

Tel. # (02) 750-3968 loc. 121

Antel Corporate Center, Unit 804 8/F, 121

Valero St. Makati City, 1227

Created On: 03 Dec 2019 05:37 PM

Closed Date: Dec 04, 2019 at 10:34 PM

HS8 EP - Error in Refiling eClaims

Hi Sir Jan Bryle,
Good day! 

With your confirmation through our remote session, I will now tag this ticket as closed since your concern here
is already resolved. 

However, if you have any further questions and concerns please don't hesitate to submit a new ticket
at helpdesk@bizbox.ph and we are more than willing to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Reminder:

We encourage all our clients to kindly schedule your eClaims transactions ahead of time to avoid any
inconvenience. This will give you enough time to submit your claims in case technical issues/difficulties may
occur.

Please be advise that our HELPDESK will be available during our standard working hours from 8:00 am-4:00
pm to assist you with any Bizbox related concerns for FREE. For URGENT matters beyond our support hours,
our hotlines will be available for assistance and possible service charges may apply.

Please refer to our standard support services for your reference;

Beyond Office Hours: Php 1,000.00 (Fixed First 2 Hours)
Succeeding Hours: Php 500.00
Onsite Support: Php 3,360.00 (Weekdays) Php 4,480.00 (Weekends and Holidays)

Have a great day.

Thank you and God bless! 

Hazel B. | Helpdesk Specialist 
ISO 9001: 2015 CERTIFIED 
Tel. # (02) 750-3968 loc. 121
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 26 Nov 2019 06:43 PM
Closed Date: Dec 01, 2019 at 10:39 PM

HS8 EP - UPLOADING E-CLAIMS

Hi Ma'am/Sir,

Good Day!

Noted po.

Thank you and Godbless! :)

Larry C. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 7 750-3968 loc. 132
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 20 Nov 2019 12:58 AM
Closed Date: Nov 20, 2019 at 06:29 PM

FMS - Account Receivable Sales Ledger

Report
Hi Sir Jan,
Good day!

Based on our remote session earlier, your concern in ticket #75966 FMS - Account Receivable Sales Ledger Report
has been resolved thru RDL modification. With this, I will now tag your ticket as closed.

If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our Helpdesk
Portal.

We will be happy to assist you. We'd love to hear about what you think of my assistance.

Please take a few moments to answer our survey.

Thank you and God Bless

Camille D. | Helpdesk Specialist

ISO 9001: 2015 CERTIFIED
Tel. # (02) 7 750-3968 loc. 121
Antel Corporate Center, Unit 804 8/F, 121
Valero St. Makati City, 1227
Created On: 15 Nov 2019 04:51 PM
Closed Date: Nov 19, 2019 at 01:04 AM

MMS - Stock Issuances=>New (Slow

Respond).
Hi Sir, 

Good day! Based on our conversation thru remote assistance your concern #75068 MMS - Stock Issuances -
New (Slow Respond) is already resolved therefore I will now tag this ticket as closed.  

However, If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a

ticket here in our Helpdesk Portal. We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our
survey.

Thank you and Godbless! :) 

Erlyn G. |  Helpdesk Specialist

ISO 9001: 2015 CERTIFIED

Tel. # (02) 7 750-3968 loc. 121
Antel Corporate Center, Unit 804 8/F, 121
Valero St. Makati City, 1227
Created On: 06 Nov 2019 12:23 AM
Closed Date: Nov 07, 2019 at 12:59 AM

HS8 EP - PRO3- DENIED

CLAIMS(NON_COMPLIANCE OF CF4)
Hi Sir Jan,

Good Day!

Thank you for the confirmation. 

Since your ticket no. 74727 is already solved through remote assist , I will now tag this ticket as closed. 

However, If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in
our Helpdesk Portal. We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey :D

Thank you and Godbless :)

  Grace C. |Helpdesk Specialist

 ISO 9001: 2015 CERTIFIED

 Tel. # (02) 750-3968 loc. 121
 Antel Corporate Center, Unit 804 8/F, 121
 Valero St. Makati City, 1227
Created On: 03 Nov 2019 04:27 PM
Closed Date: Nov 04, 2019 at 09:05 PM

HS8 EP - Cannot Continue Upon

Uploading eClaims - No error message
Hello Sir jan,

Greetings!

With your confirmation through a remote session, I can now mark your ticket #73425 HS8 EP - Cannot Continue Upon
Uploading eClaims - No error message as closed since this case has been resolved. However, if you have any further
questions and concerns please don't hesitate to submit a new ticket at helpdesk@bizbox.ph and we are more than willing
to assist you.
We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Have a great day.

Thank you and God bless! :)

Myra V. | Helpdesk Specialist

ISO 9001: 2015 CERTIFIED

Tel. # (02) 7 750-3968 loc. 121

Antel Corporate Center, Unit 804 8/F, 121

Valero St. Makati City, 1227

Created On: 16 Oct 2019 07:56 PM

Closed Date: Oct 16, 2019 at 09:31 PM

HS8 EP - Change Date in Course in the

Ward
Hi Sir Bryle,
Good day! 

With your confirmation thru our remote session, I can now tag this ticket as closed since your concern here is already
resolved regarding "Change Date in Course in the ward". 

However, if you have any further questions and concerns please don't hesitate to submit a new ticket
at helpdesk@bizbox.ph and we are more than willing to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Have a great day.

Thank you and God bless! :)

Hazel B. | Helpdesk Specialist 
ISO 9001: 2015 CERTIFIED 
Tel. # (02) 750-3968 loc. 121
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 16 Oct 2019 01:42 AM
Closed Date: Oct 16, 2019 at 05:51 PM

FMS - Correct Entity Name in General

Journal and Patient Sales
Hi Sir Jan Bryle,

Good day!

I'm glad that I was able to help you fix your concern on "#73124 FMS - Correct Entity Name in General Journal and Patient
Sales" by data fixing thru remote earlier. With this, I will now tag this ticket as 'Resolved'. However, if you have any further
inquiries, please don't hesitate to send another ticket and I am more than willing to help you :)

Hope it has been a great help :) Btw, you can also rate my support based on your satisfaction. Your feedback
will be much appreciated. :)

Thank you and have a nice day!

Aiza E. | Helpdesk Supervisor

ISO 9001: 2015 CERTIFIED

Tel. # (02) 7 750-3968 loc. 104

Antel Corporate Center, Unit 804 8/F, 121

Valero St. Makati City, 1227

Created On: 13 Oct 2019 08:31 PM

Closed Date: Oct 16, 2019 at 12:41 AM

HIS - Separate Patient Charges

Hi Sir Jan Bryle, 

Good day!
Based on your ticket#72565, about your concern in HIS - Separate Patient Charges  has been resolved thru remote
session. With this, I will now tag your ticket as closed. 

If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our
Helpdesk Portal. We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.  

Thank you and God bless :)

Regards,
Norman C. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 121 
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 

Created On: 07 Oct 2019 01:57 AM

Closed Date: Oct 15, 2019 at 11:13 PM

HS8 EP - UPLOAD ECLAIMS

ERROR(DOCUMENTS /)
Hello Sir Jan,

Good day!

Base on our conversation po through remote i can now tag your ticket HS8 EP - UPLOAD ECLAIMS
ERROR(DOCUMENTS /), as close since this case has been resolved.

Kindly check the findings and resolution taken during the remote session for future reference

Findings: Cannot Upload Eclaims transmittal number 8719 Error encountered "Documents /" and Error
"CATARACT_PREAUTH encoded 16 characters but maximum here is 15" 
Resolution: On the error, "Documents /" checked all claims on affected error if there are uploaded documents, and on
Cataract, Since the Outright Deduction has been processed update the encoded cataract into a script.

On Requested a copy of the script. Please be aware of UPDATE/INSERT queries. Please be advised that before running
an INSERT/UPDATE queries have a back Database that time and also try to RUN the Backup database if it's okay. To
assure and be secured.

If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our Helpdesk
Portal. We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.
Thank you, Have a nice day po :)

Macoy B. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 132
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 11 Oct 2019 11:53 PM
Closed Date: Oct 13, 2019 at 07:29 PM

HIS - Adding Signatories in Exam Upshot

Hi Ma'am/Sir, 

Good day!

Based on your confirmation through our remote session ticket#73035, about your concern in HIS - Adding Signatories
in Exam Upshot  has been resolved already. With this, I will now tag your ticket as closed. 

If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our
Helpdesk Portal. We will be happy to assist you.

Thank you and God bless :)

Regards,
Norman C. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 121 
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 

Created On: 11 Oct 2019 01:49 AM

Closed Date: Oct 14, 2019 at 12:23 AM
HS8 EP - PRO3B - REQUESTING TO GET
THE PROOF OF CF4 SUBMITTED
(REQUESTED BY PRO3B OFFICER)
Hello Sir Jan,

Good day!

Base on our conversation po through remote on Ticket #73056 HS8 EP - UPLOAD ECLAIMS ERROR(DOCUMENTS /) i
can now tag your ticket HS8 EP - PRO3B - REQUESTING TO GET THE PROOF OF CF4 SUBMITTED (REQUESTED BY PRO3B
OFFICER), as close since this case has been resolved.

If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our Helpdesk
Portal. We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Thank you, Have a nice day po :)

Macoy B. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 132
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 23 Sep 2019 10:51 PM
Closed Date: Oct 13, 2019 at 07:16 PM

HIS - CONSULTANT PHIC EXPIRY DATE

Hi Ma'am/Sir, 

Good day! Based on our conversation thru remote assistance your concern here is already resolved therefore I will now
tag this ticket as closed.  

However, If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in
our Helpdesk Portal. We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Thank you and Godbless! :)

Larry C. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 132
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 04 Oct 2019 12:16 AM
Closed Date: Oct 06, 2019 at 07:22 PM

HIS - Unable to Run Departmental

Income Report
Hi Ma'am/Sir,

Good day!

As your confirmation I will now tag this ticket as 'Closed'

However, if you still have concerns please do not hesitate to reach us. I will be glad to assist you
further. 

Thank you! :)

Arnold S. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 121 

Antel Corporate Center, Unit 804 8/F, 121 

Valero St. Makati City, 1227 

Created On: 24 Sep 2019 01:51 AM

Closed Date: Oct 01, 2019 at 01:52 AM

HS8 EP - PHIC GENERIC NAME NOT

FOUND
Hi Ma'am/Sir, 

Good day! Based on our conversation thru remote assistance your concern here is already resolved therefore I will now
tag this ticket as closed.  

However, If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in
our Helpdesk Portal. We will be happy to assist you.
We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Thank you and Godbless! :)

Larry C. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 132
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 25 Sep 2019 06:27 PM
Closed Date: Sep 25, 2019 at 08:23 PM

HS8 EP - Double Filing

Hi Sir Jan Bryle,

Good Day!

Thanks for the confirmation. With this, I will now be tagging this ticket#70805 HS8 EP - Double Filing  as closed.

However, if you still have concerns please do not hesitate to reach us. I will be glad to assist you further :)

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Thank you and Godbless! :)

Mhe-al C. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 132
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 17 Sep 2019 12:00 AM
Closed Date: Sep 24, 2019 at 06:55 PM

HS8 EP - RTH CF4 and OTH Unvailable

Hello Sir,

Good Day.

Thank you for  your confirmation here, with this i will now tag this ticket as closed.

If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our Helpdesk
Portal. We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Thank you, Have a nice day po :)

Macoy B. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 132
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 09 Sep 2019 08:37 PM
Closed Date: Sep 24, 2019 at 12:41 AM

HS8 EP- Report Customization

(Pneumonia Cases)
Hi Sir Jan Bryle, 

Good day!

Based on your confirmation through our remote session about this ticket#70802, concern in HS8 - Report
Customization (Pneumonia Cases)  has been resolved already. With this, I will now tag your ticket as closed. 

If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our
Helpdesk Portal. We will be happy to assist you.

Thank you and God bless :)

Regards,
Norman C. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 121 
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 

Created On: 16 Sep 2019 11:55 PM

Closed Date: Sep 27, 2019 at 01:23 AM

HIS- Custom Report in CLF

Hi Ma'am/Sir, 
Good day!

Based on your ticket#70514, about your concern in HIS- Custom Report in CLF  has been resolved thru remote
session. With this, I will now tag your ticket as closed. 

If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our
Helpdesk Portal. We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.  

Thank you and God bless :)

Regards,
Norman C. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 121 
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 

Created On: 12 Sep 2019 08:05 PM

Closed Date: Sep 17, 2019 at 07:58 PM

HIS- Instead of Debit Adjustment it

should be Credit Adjustment
Hi Ma'am/Sir,
 
Good Day!

Based on our remote session, your concern in #70454 HIS- Instead of Debit Adjustment it should be Credit
Adjustment has been resolved. With this, I will now tag your ticket as closed.
 
If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our Helpdesk
Portal. We will be happy to assist you.
 
We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.
Jun U.  | Helpdesk Specialist

ISO 9001: 2015 CERTIFIED

Tel. # (02) 750-3968 loc. 121
Antel Corporate Center, Unit 804 8/F, 121
Valero St. Makati City, 1227
Created On: 12 Sep 2019 01:41 AM
Closed Date: Sep 16, 2019 at 08:03 PM

HS8 EP - Refilling CF4 Error

Hello Sir Jan,

Greetings!

With your confirmation through a remote session, I can now mark your ticket  #70062 HS8 - Refilling CF4
Error as closed since this case has been resolved. However, if you have any further questions and concerns
please don't hesitate to submit a new ticket at helpdesk@bizbox.ph and we are more than willing to assist
you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Have a great day.

Thank you and God bless! :)

Myra V. | Helpdesk Specialist

ISO 9001: 2015 CERTIFIED
Tel. # (02) 750-3968 loc. 121
Antel Corporate Center, Unit 8

Myra V. | Helpdesk Specialist

ISO 9001: 2015 CERTIFIED

Tel. # (02) 750-3968 loc. 121

Antel Corporate Center, Unit 804 8/F, 121

Valero St. Makati City, 1227

Created On: 08 Sep 2019 11:00 PM

Closed Date: Sep 09, 2019 at 02:21 AM

HS8 EP - No Dependent Pin on CF4 RDL

Hi Ma'am/Sir, 

Good day! Based on our conversation thru remote assistance your concern here is already resolved therefore I will now
tag this ticket as closed.  

However, If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in
our Helpdesk Portal. We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Thank you and Godbless! :)

Larry C. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 132
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 05 Sep 2019 10:03 PM
Closed Date: Sep 08, 2019 at 05:56 PM

HIS EXE UPDATE 12.3 to 12.28 (Live)

Hi Sir Bryle,

Greetings!

Based on our remote session, concern regarding "Ticket HIS EXE UPDATE 12.3 to 12.28 (Live)"  has been resolved
already by updating your current exe 12.3 to latest exe 12.28 to your Live Database. With this, I will now tag this ticket as
'Closed' However, if you still have concerns please do not hesitate to reach us. I will be glad to assist you further:)

You may rate our service according to your satisfaction. your feedback will be much appreciated:) 
For further assistance, please do not hesitate to email us your concerns to helpdesk@bizbox.ph or submit a ticket through
this Helpdesk Portal. 

Thanks and God Bless :)  

Mark L. | Helpdesk Specialist

ISO 9001: 2015 CERTIFIED

Tel. # (02) 750-3968 loc. 121

Antel Corporate Center, Unit 804 8/F, 121

Valero St. Makati City, 1227

Created On: 03 Sep 2019 05:21 PM
Closed Date: Sep 05, 2019 at 12:58 AM

HIS- Patient Refunds

Report=>Disbursement Error
Hi Sir,

Good day!

Based on your confirmation with Ma'am Aiza thru Skype, your concern in ticket #69081 HIS- Patient Refunds
Report=>Disbursement Error has been resolved already by the provided RDL. With this, I will now tag your ticket as
closed.

If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our Helpdesk
Portal.

We will be happy to assist you. We'd love to hear about what you think of my assistance.

Please take a few moments to answer our survey.

Thank you and God Bless

Camille D. | Helpdesk Specialist

ISO 9001: 2015 CERTIFIED
Tel. # (02) 750-3968 loc. 121
Antel Corporate Center, Unit 804 8/F, 121
Valero St. Makati City, 1227
Created On: 28 Aug 2019 08:48 PM
Closed Date: Sep 02, 2019 at 08:14 PM

HIS- Error in Mandatory Monthly Hospital

Report
Hi Sir,

Good day!

I'm glad that I was able to help you fix your concern on "#60024 HIS- Error in Mandatory Monthly Hospital Report" thru
remote earlier. With this, I will now tag this ticket as 'Resolved'. However, if you have any further inquiries, please don't
hesitate to send another ticket and I am more than willing to help you :)

Hope it has been a great help :) Btw, you can also rate my support based on your satisfaction. Your feedback will be
much appreciated. :)

Thank you and have a nice day!

Aiza E. | Helpdesk Supervisor

ISO 9001: 2015 CERTIFIED

Tel. # (02) 750-3968 loc. 121

Antel Corporate Center, Unit 804 8/F, 121

Valero St. Makati City, 1227

Created On: 15 May 2019 07:09 PM

Closed Date: Sep 03, 2019 at 02:18 AM

HS8 EP - Latest Rebuild 12.3 For

Processing RTH Claims in PhilHealth
Hi Ma'am/Sir,

Good day!

Based on our remote session, your concern in HS8 EP - Latest Rebuild 12.3 For Processing RTH Claims in
PhilHealth has been resolved.

With this, I will now tag your ticket as closed.

If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our Helpdesk
Portal. We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey. :)

God bless,

James R. | Helpdesk Specialist

ISO 9001: 2015 CERTIFIED

Tel. # (02) 750-3968 loc. 121

Antel Corporate Center, Unit 804 8/F, 121

Valero St. Makati City, 1227

Created On: 21 Aug 2019 11:03 PM

Closed Date: Aug 26, 2019 at 04:30 PM

PHIC - Newborn Screening Test CF2 Not

Reflected
Hi Ma'am/Sir, 

Good day!

Based on your ticket#68199, about your concern in HIS- Newborn Screening Test CF2 Not Reflected  has been
resolved thru remote session. With this, I will now tag your ticket as closed. 

If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our
Helpdesk Portal. We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.  

Thank you and God bless :)

Regards,
Norman C. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 121 
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 

Created On: 19 Aug 2019 12:14 AM

Closed Date: Aug 21, 2019 at 06:50 PM

HS8 EP - UPLOAD ECLAIMS ERROR

Hello Sir,

Good Day.

As per your confirmation here, I will now tag this ticket as closed.

If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our Helpdesk
Portal. We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Have a nice day po

Thank you and God bless :)

Macoy B. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 132
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 15 Aug 2019 01:39 AM
Closed Date: Aug 15, 2019 at 08:05 PM

HS8 EP - PHIC AMOUNT

Hi Ma'am/Sir, 

Good day! Based on our conversation thru remote assistance your concern here is already resolved therefore I will now
tag this ticket as closed.  

However, If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in
our Helpdesk Portal. We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Thank you and Godbless! :)

Larry C. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 132
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 12 Aug 2019 10:45 PM
Closed Date: Aug 14, 2019 at 07:17 PM

HIS - Update Version 12.22

Hi Sir Jan,

Greetings!

Noted on that Sir. With this, I will now tag this ticket as 'Closed' However, if you still have concerns
please do not hesitate to reach us. I will be glad to assist you further:)
For further assistance, please do not hesitate to email us your concerns to helpdesk@bizbox.ph or
submit a ticket through this Helpdesk Portal. 

Thanks and God Bless :)  

Mark L. | Helpdesk Specialist

ISO 9001: 2015 CERTIFIED

Tel. # (02) 750-3968 loc. 121
Antel Corporate Center, Unit 804 8/F, 121
Valero St. Makati City, 1227
Created On: 23 Jul 2019 12:23 AM
Closed Date: Aug 13, 2019 at 10:54 PM

HIS - Credit Adjustment

Hi Sir Jan,

Good day!

Thank you for the confirmation. With this, I will now tag your ticket as closed.

If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our Helpdesk
Portal.

We will be happy to assist you. We'd love to hear about what you think of my assistance.

Please take a few moments to answer our survey.

Thank you and God Bless

Camille D. | Helpdesk Specialist

ISO 9001: 2015 CERTIFIED

Tel. # (02) 750-3968 loc. 121
Antel Corporate Center, Unit 804 8/F, 121
Valero St. Makati City, 1227
Created On: 28 Jul 2019 11:07 PM
Closed Date: Aug 07, 2019 at 01:44 AM
MMS - RR #25327 Not Found
Hi Ma am/Sir,

Good Day!

Based on our remote session, concern regarding "#66876MMS - RR #25327 Not Found"  has been resolved
already. With this, I will now tag this ticket as 'Closed' However, if you still have concerns please do
not hesitate to reach us. I will be glad to assist you further:)

You may rate our service according to your satisfaction. your feedback will be much appreciated:) 
 
For further assistance, please do not hesitate to email us your concerns to helpdesk@bizbox.ph or submit a ticket through
this Helpdesk Portal. 

Thank you and God Bless :)  

Arnold S. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 121 

Antel Corporate Center, Unit 804 8/F, 121 

Valero St. Makati City, 1227 

Created On: 04 Aug 2019 05:54 PM

Closed Date: Aug 05, 2019 at 11:55 PM

HS8 EP- RTH Error in Uploading

Documents
Hi Ma'am/Sir,

Your welcome po!

Since your concern here is already resolved I will now tag this ticket as closed. 
However, If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in
our Helpdesk Portal. We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Thank you and God Bless!

Best Regards,
  Joan Faith|Helpdesk Specialist

 ISO 9001: 2015 CERTIFIED

 Tel. # (02) 750-3968 loc. 121
 Antel Corporate Center, Unit 804 8/F, 121
 Valero St. Makati City, 1227
Created On: 01 Aug 2019 12:43 AM
Closed Date: Aug 01, 2019 at 09:36 PM

HIS - Cash slip transform into 1/2 sheet

of paper
Hi Ma'am/Sir,
 
Good Day!

Based on our remote session, your concern in #66362 HIS - Cash slip transform into 1/2 sheet of paper has been
resolved. With this, I will now tag your ticket as closed.
 
If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our Helpdesk
Portal. We will be happy to assist you.
 
We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Jun U.  | Helpdesk Specialist

ISO 9001: 2015 CERTIFIED

Tel. # (02) 750-3968 loc. 121
Antel Corporate Center, Unit 804 8/F, 121
Valero St. Makati City, 1227
Created On: 29 Jul 2019 07:40 PM
Closed Date: Jul 29, 2019 at 07:44 PM
HIS - Report Customization in SOA
Hi Sir/Ma'am,

Greetings!

Since your concern is now okay, I will now close the ticket but if you still have a concern just email us
at helpdesk@bizbox.ph for the creation of a new ticket.

Thank you

Jun U.  | Helpdesk Specialist

ISO 9001: 2015 CERTIFIED

Tel. # (02) 750-3968 loc. 121
Antel Corporate Center, Unit 804 8/F, 121
Valero St. Makati City, 1227
Created On: 15 Jul 2019 10:34 PM
Closed Date: Jul 29, 2019 at 07:43 PM

HS8 EP - Uploading eClaims -

PTrackingNo.
Hi Ma'am/Sir,

Good Day!

Based on our remote session, your concern in HS8 EP - UPLOADING ECLAIMS PTRACKING NO. ERROR has been
resolved after running the workaround script. With this, I will now tag your ticket as closed.

If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our
Helpdesk Portal. We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Thank you and Godbless! :)

Mhe-al C. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 132
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 22 Jul 2019 01:49 AM
Closed Date: Jul 22, 2019 at 07:48 PM

HS8 EP - Uploaded eClaims Tagged as

RTH
Hi Sir,

Good Day!

 
Since your concern in  HS8 EP - Uploaded eClaims Tagged as RTH has been resolved. With this, I will now tag your
ticket as closed.  
If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our Helpdesk
Portal. We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Thank you and God Bless po :)

Macoy B. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 132
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 18 Jul 2019 11:14 PM
Closed Date: Jul 21, 2019 at 07:25 PM

HS8 EP - Uploaded eClaims Tagged as

RTH
Hello Sir Jan Bryle,

Greetings!
Based on our conversation through a remote session a while ago, I can now tag your ticket as closed.  If you have any
questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph  or send us a ticket here in our Helpdesk Portal.
We will be happy to assist you.

We'd love to hear about what you think of my assistance. Please take a few moments to answer our survey.

Have a nice day.

Thank you and God bless

Myra V. | Helpdesk Specialist

ISO 9001: 2015 CERTIFIED

Tel. # (02) 750-3968 loc. 121

Antel Corporate Center, Unit 804 8/F, 121

Valero St. Makati City, 1227

Created On: 15 Jul 2019 01:28 AM

Closed Date: Jul 16, 2019 at 10:35 PM

MMS- Item under EI11084 not reflected

in MMS
Hi Sir Jan,

Greetings!

Based on our remote session, concern regarding "Ticket  #64538 MMS- Item under EI11084 not
reflected in Stockcard "  has been resolved already thru data fix and reposting of Issuance.

With this, I will now tag this ticket as 'Closed'. However, if you still have concerns please do not
hesitate to reach us. I will be glad to assist you further:)
You may rate our service according to your satisfaction. Your feedback will be much appreciated:) 

For further assistance, please do not hesitate to email us your concerns to helpdesk@bizbox.ph or
submit a ticket through this Helpdesk Portal. 

Thanks and God Bless :) 

Jane A. | Helpdesk Specialist

ISO 9001: 2015 CERTIFIED

Tel. # (02) 750-3968 loc. 121

Antel Corporate Center, Unit 804 8/F, 121

Valero St. Makati City, 1227

Created On: 09 Jul 2019 06:04 PM

Closed Date: Jul 12, 2019 at 12:07 AM

PHIC- Correction of PF Amount

Hi Ma'am/Sir, 

Good day!

Based on your ticket#64532, about your concern in Correction of PF Amount  has been resolved thru remote session.
With this, I will now tag your ticket as closed. 

If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our
Helpdesk Portal. We will be happy to assist you.

Thank you and God bless :)

Regards,
Norman C. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 121 
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 

Created On: 09 Jul 2019 05:50 PM

Closed Date: Jul 10, 2019 at 06:41 PM

HIS-Debit Adjustment(amount
discrepancies)
Hi Sir,

Good day!

Based on remote session, your concern in ticket #64629 HIS-Debit Adjustment(amount discrepancies) has been resolved
thru script. With this, I will now tag your ticket as closed.

If you have questions/concerns, don’t hesitate to email us at helpdesk@bizbox.ph or send us a ticket here in our Helpdesk
Portal.

We will be happy to assist you. We'd love to hear about what you think of my assistance.

Please take a few moments to answer our survey.

Thank you and God Bless

Camille D. | Helpdesk Specialist

ISO 9001: 2015 CERTIFIED

Tel. # (02) 750-3968 loc. 121
Antel Corporate Center, Unit 804 8/F, 121
Valero St. Makati City, 1227
Created On: 10 Jul 2019 12:35 AM
Closed Date: Jul 10, 2019 at 01:14 AM

HIS- Item not Reflected in Posting

Discount
Hi Sir,

Good day!

I'm glad that I was able to assist you with your concern regarding "HIS- Item not Reflected in Posting Discount" by data
fixing thru remote earlier. With this, I will now tag this ticket as 'Resolved'. However, if you have any further inquiries,
please don't hesitate to send another ticket and I am more than willing to help you :)

Hope it has been a great help :) Btw, you can also rate my support based on your satisfaction. Your feedback will be
much appreciated. :)

Thank you and have a nice day!

Aiza E. | Helpdesk Supervisor
ISO 9001: 2015 CERTIFIED

Tel. # (02) 750-3968 loc. 121

Antel Corporate Center, Unit 804 8/F, 121

Valero St. Makati City, 1227

Created On: 04 Jul 2019 12:20 AM

Closed Date: Jul 04, 2019 at 02:42 AM

HS8 EP -Cipher Key

Hi Sir,

Good day! Inform ko lang po kayo na naforward ko na po sa Lead namin yung Cipher Key Form niyo. Once maprocess po
ito ng Philhealth, mag-eemail po sa inyo ang Philhealth ng Cipher Key details. Pakiemail na lang po ulit
sa helpdesk@bizbox.ph once may nareceive na po kayo from Philhealth.

Inform ko lang din po kayo na itatag as closed ko na din po itong ticket since nasubmit na po namin sa Philhealth.
However, you can re-open this one if you have other question or submit at new ticket if you have any concern and we will
be glad to help you po.

Thank you and God Bless!

Best Regards,
  Joan Faith|Helpdesk Specialist

 ISO 9001: 2015 CERTIFIED

 Tel. # (02) 750-3968 loc. 121
 Antel Corporate Center, Unit 804 8/F, 121
 Valero St. Makati City, 1227
Created On: 30 Jun 2019 10:56 PM
Closed Date: Jul 01, 2019 at 07:21 PM

HS8 EP - CF4 Edit Not Allowed (RTH)

Hi Sir Jan Bryle,

Good Day!

Since your concern regarding on HS8 EP - CF4 Edit Not Allowed (RTH) has been solved i will tag now this ticket as
closed.
if you have any other concern don't hesitate to contact us. 
we are very happy to assist you further. :)
Thank you and Godbless! :)

Mhe-al C. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 132
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 12 Jun 2019 06:45 PM

Closed Date: Jun 27, 2019 at 05:41 PM

HIS - Item and Services>Drugs and

Medicines
Hi Ma am/Sir,

Good Day!

Your ticket "#62728 HIS - Item and Services>Drugs and Medicines"  has been resolved already. With this, I will now tag
this ticket as 'Closed'. We hope that we've helped you to the best of your satisfaction.
However, if you still have concerns please do not hesitate to reach us. I will be glad to assist you further:)

You may rate our service according to your satisfaction. your feedback will be much appreciated:) 

For further assistance, please do not hesitate to email us your concerns to helpdesk@bizbox.ph or submit a ticket through
this Helpdesk Portal. Thank you! :)

Spencer I. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 121 
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 19 Jun 2019 05:45 PM
Closed Date: Jun 23, 2019 at 11:13 PM

HIS - EXE UPDATE 12.3 to 12.22

(Training)
Hi Sir Jan,

Greetings!

Based on our remote session, concern regarding "HIS - EXE UPDATE 12.3 to 12.22 (Training)"  has
been resolved already. With this, I will now tag this ticket as 'Closed' However, if you still have
concerns please do not hesitate to reach us. I will be glad to assist you further:)

You may rate our service according to your satisfaction. your feedback will be much appreciated:) 

For further assistance, please do not hesitate to email us your concerns to helpdesk@bizbox.ph or
submit a ticket through this Helpdesk Portal. 

Thanks and God Bless :)  

Mark L. | Helpdesk Specialist

ISO 9001: 2015 CERTIFIED

Tel. # (02) 750-3968 loc. 121

Antel Corporate Center, Unit 804 8/F, 121

Valero St. Makati City, 1227
Created On: 18 Jun 2019 01:11 AM
Closed Date: Jun 18, 2019 at 06:01 PM

MMS - Expence Issuances - Voiding of

Issuance
Hi Sir,

Greetings!

Based on our remote session, concern regarding "Ticket 61438 MMS - Error in Expence

Issuances  "  has been resolved already.
As per initial evaluation, one possible cause of the concern is hanging issues during
voiding of Expense Issuance. As a resolution, I advised to re-void the transaction since
item does not reflect to table and stock card as cancelled.  With this, I will now tag this
ticket as 'Closed'.  However, if you still have concerns please do not hesitate to reach us. I
will be glad to assist you further:)

You may rate our service according to your satisfaction. your feedback will be much
appreciated:) 

For further assistance, please do not hesitate to email us your concerns

to helpdesk@bizbox.ph or submit a ticket through this Helpdesk Portal. 

Thanks and God Bless :)  

Jane A. | Helpdesk Speacialist

ISO 9001: 2015 CERTIFIED

Tel. # (02) 750-3968 loc. 121

Antel Corporate Center, Unit 804 8/F, 121

Valero St. Makati City, 1227

Created On: 02 Jun 2019 11:06 PM

Closed Date: Jun 03, 2019 at 07:47 PM

EP – Double Filing claims

Hi Sir Jan Bryle,

Good day!

I will now tag this ticket as closed since this issue has been already addressed
regarding HS8 EP – Double Filing claims. If you have any other
concern don't hesitate to contact us.
We will be more happy to assist you further.

You may rate our service according on your satisfaction, your feedback is
much appreciated. :)

Mhe-al C. | Helpdesk Specialist 

ISO 9001: 2015 CERTIFIED 

Tel. # (02) 750-3968 loc. 121
Antel Corporate Center, Unit 804 8/F, 121 
Valero St. Makati City, 1227 
Created On: 02 Jun 2019 07:20 PM
Closed Date: Jun 03, 2019 at 06:09 PM

HIS- Bed and Rooms Not Reflected

Hi Sir/Ma'am,

Greetings!

It appears we have been able to resolve your issue, so we are closing the case. If you continue to experience this issue,
you can reply to this email to reopen the case

You may rate your customer support experience based on your satisfaction. Your feedback and comment would be much
appreciated.

We'd love to hear what you think of our customer service

Thank you and God bless :)

BizBox Hotlines: 
Globe  (1) +639178918884 
Globe  (2) +63 9952348378 
Smart  +63 9088122688 
Sun +63 9228095901 

Regards,
JUN U
Created On: 10 May 2019 05:47 PM
Closed Date: May 19, 2019 at 11:47 PM
FMS- Update Date Discrepancy
Hi Sir,

Greetings!

Based on our remote session, concern regarding "Ticket #59445 FMS- Update Date

Discrepancy  "  has been resolved already. 
As a resolution, I updated the document date of AR in Philhealth (not yet batch posted)
based on the process date of Phic Deduction. 

With this, I will now tag this ticket as 'Closed' However, if you still have concerns please
do not hesitate to reach us. I will be glad to assist you further:)

You may rate our service according to your satisfaction. your feedback will be much
appreciated:) 

For further assistance, please do not hesitate to email us your concerns to helpdesk@bizbox.ph or
submit a ticket through this Helpdesk Portal. 

Thanks and God Bless :)  

Ariola, Mary Jane 

Helpdesk Specialist 
BIZBOX, INC. 
Created On: 07 May 2019 08:58 PM
Closed Date: May 09, 2019 at 07:45 PM

HS8-Restore Deleted Deduction

Hello Sir,
 
Good day! 

I will now tag this ticket as 'closed' since your concern is already resolved. If you have any other concern or questions
please send us a ticket or email us on helpdesk@bizbox.ph and we will assist you po. You can rate our support
based on your satisfaction sir :)

Thank you and God bless po!

Sincerely,
Charles Vincent Pascual
  Helpdesk Specialist

 
Created On: 06 May 2019 12:54 AM
Closed Date: May 07, 2019 at 10:05 PM
HS8 – CF2 Discharged Date Not
Reflected
Hi Sir/Ma'am,

Greetings!

Since your concern is now okay, I will now close the ticket but if you still have a concern just email us
at helpdesk@bizbox.ph for the creation of a new ticket.

Thank you

BizBox Hotlines: 
Globe  (1) +639178918884 
Globe  (2) +63 9952348378 
Smart  +63 9088122688 
Sun +63 9228095901 
Created On: 02 May 2019 11:47 PM
Closed Datae: May 06, 2019 at 10:55 PM

HS8- Unable to Verify eClaims Status

Hello Sir,
 
Good day! 

I will now tag this ticket as 'closed' since your concern is already resolved. If you have any other concern or questions
please send us a ticket or email us on helpdesk@bizbox.ph and we will assist you po. You can rate our support
based on your satisfaction sir :)

Thank you and God bless po!

Sincerely,
Charles Vincent Pascual
  Helpdesk Specialist

Created On: 22 Apr 2019 08:03 PM

Closed Date: Apr 28, 2019 at 11:43 PM

HS8- Double Filled Lisiting

Hi Ma'am/Sir,

Good Day!
Since your concern regarding on HS8- Double Filled Lisiting has been solved i will tag now this
ticket as closed.
if you have any other concern don't hesitate to contact us. 
we are very happy to assist you further. :)

Thank you and God bless,

Created On: 14 Apr 2019 05:18 PM

Closed Date: Apr 23, 2019 at 08:25 PM

Uploading eClaims Error

Hello Sir,
 
Good day! 

I will now tag this ticket as 'closed' since your concern is already resolved. If you have any other concern or questions
please send us a ticket or email us on helpdesk@bizbox.ph and we will assist you po. You can rate our support
based on your satisfaction sir :)

Thank you and God bless po!

Sincerely,
Charles Vincent Pascual
  Helpdesk Specialist

Created On: 15 Apr 2019 01:57 AM

Closed Date: Apr 15, 2019 at 08:30 PM

Update Rebuild 12.3 - April 12,2019

Hi Sir,

Good Day :)

Sir pwedi po ba makita yung error? Pa screenshot na lang po sir tapos pa send po dito sa email.

Thank you!

Mark L.
Helpdesk Specialist
BIZBOX, INC.
Created On: 13 Apr 2019 01:21 AM
Closed Date: Apr 21, 2019 at 04:51 PM

HS8 - CF4 PIN does not appear

Hi Sir Jan Bryle,  

Greetings!

I will tag now this ticket as closed since based on our remote session this concern has already been
resolved.
If you have any other concern don't hesitate to contact us, we are very happy to assist you
further. Thank you and we hope to hear from you soon. 

You may rate our service according to your satisfaction. Your feedback will be much appreciated.  :)

Thank you and God bless,

Created On: 09 Apr 2019 11:54 PM

Closed Date: Apr 11, 2019 at 08:53 PM

FMS - Payable Report Does Not Appear

Hi Sir,

Greetings!

Based on our remote session, concern regarding "Ticket  #56900 FMS - Payable Report

Does Not Appear "  has been resolved already. With this, I will now tag this ticket
as 'Closed' However, if you still have concerns please do not hesitate to reach
us. I will be glad to assist you further:)
You may rate our service according to your satisfaction. your feedback will be
much appreciated:) 

For further assistance, please do not hesitate to email us your concerns

to helpdesk@bizbox.ph or submit a ticket through this Helpdesk Portal. 

Thanks and God Bless :)  

Ariola, Mary Jane 

Helpdesk Specialist 

BIZBOX, INC. 
Created On: 10 Apr 2019 12:16 AM
Closed Date: Apr 11, 2019 at 07:25 PM

HIS EXE UPDATE 11.17 to 12.3 (Live)

Hi Sir,

Greetings!

Based on our remote session, concern regarding "HIS EXE UPDATE 11.17 to 12.3
(Live)"  has been resolved already. With this, I will now tag this ticket as 'Closed' However,
if you still have concerns please do not hesitate to reach us. I will be glad to assist you
further:)

You may rate our service according to your satisfaction. your feedback will be much
appreciated:) 
For further assistance, please do not hesitate to email us your concerns
to helpdesk@bizbox.ph or submit a ticket through this Helpdesk Portal. 

Thanks and God Bless :)  

Mark L.

Helpdesk Specialist 

BIZBOX, INC. 
Created On: 03 Apr 2019 08:34 PM
Closed Date: Apr 08, 2019 at 01:57 AM

HIS EXE UPDATE 11.17 to 12.3 (Training)

Hi Sir,

Greetings!

Based on our remote session, concern regarding "HIS EXE UPDATE 11.17 to 12.3
(Training)"  has been resolved already. With this, I will now tag this ticket as 'Closed'
However, if you still have concerns please do not hesitate to reach us. I will be glad to
assist you further:)

You may rate our service according to your satisfaction. your feedback will be much
appreciated:) 

For further assistance, please do not hesitate to email us your concerns

to helpdesk@bizbox.ph or submit a ticket through this Helpdesk Portal. 
Thanks and God Bless :)  

Mark L.

Helpdesk Specialist 

BIZBOX, INC. 

Created On: 02 Apr 2019 09:09 PM

Closed Date: Apr 03, 2019 at 08:20 PM

Assist in Update Final Rebuild in CF4 -

11.17
Hi Sir Jan,  

Greetings!

I will tag now this ticket as closed since based on our remote session this concern has already been
resolved.
If you have any other concern don't hesitate to contact us, we are very happy to assist you
further. Thank you and we hope to hear from you soon. 

You may rate our service according to your satisfaction. Your feedback will be much appreciated.  :)

Thank you and God bless,

Created On: 01 Apr 2019 07:20 PM

Closed Date: Apr 02, 2019 at 09:06 PM

HS8 - Error in Process Upload Claim

Hi Ma'am/Sir,  
Greetings!

I will tag now this ticket as closed since based on our remote session this concern has already been
resolved.
If you have any other concern don't hesitate to contact us, we are very happy to assist you
further. Thank you and we hope to hear from you soon. 

You may rate our service according to your satisfaction. Your feedback will be much appreciated.  :)

Thank you and God bless,

Created On: 01 Apr 2019 06:00 PM

Closed Date: Apr 02, 2019 at 01:30 AM

Error in Patient Account Transaction

Hi Ma am/Sir,

Good Day!

Based on our remote session, concern regarding "Error in Patient Account Transaction"  has been resolved
already. With this, I will now tag this ticket as 'Closed' However, if you still have concerns please
do not hesitate to reach us. I will be glad to assist you further:)

You may rate our service according to your satisfaction. your feedback will be much
appreciated:) 

For further assistance, please do not hesitate to email us your concerns to helpdesk@bizbox.ph or submit a
ticket through this Helpdesk Portal. 

Thank you and God Bless :)  

JASPER M.

 
Created On: 28 Mar 2019 08:59 PM
Closed Date: Mar 31, 2019 at 11:08 PM

MMS - Deliveries Recieving and

Stockcard not Tally
Hi Sir,

Good day!

I'm glad that I was able to help you fix your concern on "Deliveries Receiving and Stock
card not Tally'' thru remote earlier. With this, I will now tag this ticket as 'Closed'.
However, if you have any further inquiries, please don't hesitate to send another ticket and
I am more than willing to help you :)

Hope it has been a great help :) Btw, you can also rate my support based on your
satisfaction. Your feedback will be much appreciated. :)

Thank you and have a nice day!

Aiza E.
Helpdesk Specialist|BACKEND

Created On: 03 Mar 2019 10:26 PM

Closed Date: Mar 28, 2019 at 02:16 AM

HIS - Exam Upshot No Content

Hi Ma'am,
Noted on that po. With this, I will now tag this ticket as 'Resolved'. However, if you have
any further inquiries, please don't hesitate to send another ticket and I am more than
willing to help you :)

Hope it has been a great help :) Btw, you can also rate my support based on your
satisfaction. Your feedback will be much appreciated. :)

Thank you and have a nice day!

Aiza E.
Helpdesk Specialist|BACKEND

Created On: 28 Feb 2019 05:30 PM

Closed Date: Mar 03, 2019 at 04:23 PM

HIS - SOA CATEGORY 8

Hi Sir/Ma'am,

Greetings!

Since your concern is now okay, I will now close the ticket but if you still have a concern just email us
at helpdesk@bizbox.ph for the creation of a new ticket.

Thank you

Regards,
JUN U
Created On: 22 Feb 2019 08:39 PM
Closed Date: Feb 27, 2019 at 01:08 AM

HIS - POSTED PF TO WRONG DOCTOR

Hi Mam,

Greetings!
Based on our remote session, concern regarding "Ticket #52477 HIS - POSTED PF TO
WRONG DOCTOR  "  has been resolved already. With this, I will now tag this
ticket as 'Closed' However, if you still have concerns please do not hesitate to
reach us. I will be glad to assist you further:)

You may rate our service according to your satisfaction. your feedback will be
much appreciated:) 

For further assistance, please do not hesitate to email us your concerns

to helpdesk@bizbox.ph or submit a ticket through this Helpdesk Portal. 

Thanks and God Bless :)  

Ariola, Mary Jane 

Helpdesk Specialist 

BIZBOX, INC. 
Created On: 20 Feb 2019 08:13 PM

Closed Date: Feb 21, 2019 at 07:11 PM

PIS - Discharge Diagnosis not Reflect on

CF2
Hi Sir/Ma'am,

Greetings!

Since your concern is now resolved thru remote, I will now close the ticket but if you still have a concern just
email us at helpdesk@bizbox.ph for the creation of a new ticket.

Thank you

Regards,
JUN U
Created On: 14 Feb 2019 07:06 PM
Closed Date: Feb 20, 2019 at 04:49 PM

MMS - INVENTORY BALANCE NOT

TALLY TO ACTUAL
Hi Ma'am,

Good day!

I'm glad that I was able to assist you with your concern thru remote earlier. With this, I will
now tag this ticket as 'Closed'. However, if you have any further inquiries, please don't
hesitate to send another ticket and I am more than willing to help you :)

Hope it has been a great help :) Btw, you can also rate my support based on your
satisfaction. Your feedback will be much appreciated. :)

Thank you and have a nice day!

Aiza E.
Helpdesk Specialist|BACKEND

Created On: 11 Feb 2019 11:33 PM

Closed Date: Feb 13, 2019 at 12:06 AM

HIS - WRONG APPLICATION OF

PAYMENT
Hi Ma am/Sir,

Good Day!
Based on our remote session, concern regarding "HIS - WRONG APPLICATION OF PAYMENT"  has been
resolved already. With this, I will now tag this ticket as 'Closed' However, if you still have
concerns please do not hesitate to reach us. I will be glad to assist you further:)

You may rate our service according to your satisfaction. your feedback will be much
appreciated:) 

For further assistance, please do not hesitate to email us your concerns to helpdesk@bizbox.ph or submit a
ticket through this Helpdesk Portal. 

Thank you and God Bless :)  

JASPER M.
Created On: 04 Feb 2019 01:00 AM
Closed Date: Feb 07, 2019 at 04:45 PM

MMS - stock transfer of inventory

Hi Ma'am Jessa,

Good day!

I'm glad that I was able to assist you with your concern on "Stock Transfer of
Inventory" thru remote earlier. With this, I will now tag this ticket as 'Resolved'. However,
if you have any further inquiries, please don't hesitate to send another ticket and I am
more than willing to help you :)

Hope it has been a great help :) Btw, you can also rate my support based on your
satisfaction. Your feedback will be much appreciated. :)

Thank you and have a nice day!

Aiza E.
Helpdesk Specialist|BACKEND

Created On: 30 Jan 2019 11:17 PM

Closed Date: Jan 31, 2019 at 10:50 PM

HS8 - Can't upload eclaims

Hi Ma'am Jessadette,

Greetings!

I will tag now this ticket as closed since based on our remote session this concern has already been
resolved.
If you have any other concern don't hesitate to contact us, we are very happy to assist you
further. Thank you and we hope to hear from you soon. 

You may rate our service according to your satisfaction. Your feedback will be much appreciated.  :)

Thank you and God bless,

Created On: 29 Jan 2019 07:42 PM

Closed Date: Jan 31, 2019 at 05:18 PM

Eclaims - Wrong Attachment of Docu

Hi Ma'am Jessadette,

Good Day!

Since your concern regarding on Eclaims - Wrong Attachment of Docu has been solved i will tag
now this ticket as closed.
if you have any other concern don't hesitate to contact us. 
we are very happy to assist you further. :)

Thank you and God bless,

Created On: 17 Jan 2019 05:21 PM

Closed Date: Jan 20, 2019 at 07:37 PM

HS8 Eclaims - Double Filed

Hello Ma'am Jessadette,
Good day!

I will now tag this ticket as closed since based on our conversation thru
skype(chat), this ticket is already resolved.
If you have any other concern don't hesitate to contact us, we are very happy
to assist you further.
Thank you and we hope to hear from you soon.
You may rate our service according to your satisfaction. Your feedback will be
much appreciated.

Thank you and God bless,

Created On: 17 Jan 2019 05:18 PM

Closed Date: Jan 17, 2019 at 07:10 PM

HIS - Exam of patient not reflect on

Examination Upshot
Hi Ma am/Sir,

Good Day!
Based on our remote session, concern regarding " HIS - Exam of patient not reflect on Examination
Upshot"  has been resolved already. With this, I will now tag this ticket as 'Closed' However, if you
still have concerns please do not hesitate to reach us. I will be glad to assist you further:)

You may rate our service according to your satisfaction. your feedback will be much
appreciated:) 

For further assistance, please do not hesitate to email us your concerns to helpdesk@bizbox.ph or submit a
ticket through this Helpdesk Portal. 

Thank you and God Bless :)  

Jasper M.
BIZBOX, INC. 
Created On: 09 Jan 2019 12:21 AM
Closed Date: Jan 10, 2019 at 07:30 PM

HS8 - UPLOADING ECLAIMS - NO POP UP

ERROR
Hi Ma'am Jessadette,

Greetings!

I will tag now this ticket as closed since based on our remote session this concern has already been
resolved.
If you have any other concern don't hesitate to contact us, we are very happy to assist you
further. Thank you and we hope to hear from you soon. 

You may rate our service according to your satisfaction. Your feedback will be much appreciated.  :)

Thank you and God bless,

Created On: 10 Jan 2019 04:17 PM
Closed Date: Jan 10, 2019 at 06:42 PM

FMS - PF not tally

Hi Ma'am,

Good morning!

Glad to hear your concern has been resolved already as per your confirmation thru remote
earlier. With this, I will now tag this ticket as Resolved already. However, if you have any
further inquiries, please let me know so I could assist you further.

Hope it has been a great help :) Btw, you can also rate my support based on your
satisfaction. 

Thank you and God bless!

Hanah Sharief
Helpdesk Specialist | Backend
Created On: 07 Jan 2019 10:09 PM
Closed Date: Jan 08, 2019 at 06:12 PM