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Application 1
Application 1
suite
We are seeking a Support Consultant who is driven by a desire to provide our customers with
outstanding technical customer service. The primary responsibility is to assist our customers in
resolving issues related to the implementation, deployment, functionality, and usage of our
Information Management (IM) software suite. The Support Consultant will need the ability to
support complex environments that include a variety of operating systems, platforms, and
databases.
Ability to think independently and be able to apply effective problem solving skills
Properly document communications and actions for customer issues in SAP CRM system
Isolate probable causes of issues; document and monitor bugs and enhancement requests
Recommend known technical solutions and develop workarounds for problem resolution
AT SAP, YOU CAN IMPACT Potential delivery of onsite and remote services
Job Location
London, Experience with SAP BusinessObjects products
United Kingdom
Travel Knowledge of ERP Systems, such as SAP R/3, Oracle Applications, Peoplesoft, or Siebel
0% - 100%
Knowledge of Mainframe environments
Reference Code
GB-53805055-EN-10-002
Prior industry experience providing technical support for enterprise software
Able to demonstrate skills at designing & optimizing systems and discovering best practices
(e.g. reports, database applications, web applications)
Experience interacting with product development teams and product management, especially
managing escalations and delivering resolutions
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you
get your chance to put your ideas into action with maximum impact.
Please note that SAP only accepts applications submitted via our online recruiting system. Individuals with disabilities who require a reasonable accommodation in the job application process
should contact HR Direct (Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com, EMEA: careers@sap.com)
EEO m/f
Support Consultant - Information Management (IM) software
suite
Support or development experience with ETL tools, such as Data Integrator, Data Services,
DataStage, Informatica, or Ab Initio
Business control of a second European Language such as French, German, Italian, Spanish
THE WAY BUSINESS IS RUN Database administration or technical support experience with Oracle, SQL Server, and DB2
Support or administration experience with Windows, Linux, Solaris, HP-UX, and AIX
Employment Type
Regular Full Time, Full time Networking support or administration experience, including Network topologies, TCP/IP, and
Remote Access technologies
Job Location
London,
United Kingdom Knowledge of Weblogic, Websphere, and Tomcat application servers on Windows, UNIX, and
Travel Linux platforms
0% - 100%
Knowledge of SQL Programming and Data warehousing principles
Reference Code
GB-53805055-EN-10-002
Experience working with web services (SOAP)
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you
get your chance to put your ideas into action with maximum impact.
Please note that SAP only accepts applications submitted via our online recruiting system. Individuals with disabilities who require a reasonable accommodation in the job application process
should contact HR Direct (Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com, EMEA: careers@sap.com)
EEO m/f