COMMUNICATION SKILLS FOR MANAGERS

Detailed Session wise Plan

Topics

Communication in business environment and importance of Communication Skills for HR

managers, Principles of Communication, Communication challenges for a manager

Verbal and Nonverbal communication; LSRW, formal, informal, oral communication and
behavior patterns, Managerial strategies to handle different communication styles
Corporate Presentations and Public Speaking; Assessment (Public Speaking)

Communication in Action: Interpersonal Communication, Persuasive Communication and

Conflict Communications; Personality of an effective manager
Written Correspondence (Internal and external) and electronic communication; practice
session
Report and Proposal writing and written assessment

Group Communication- Introduction to Meetings and Panel Discussion; Role play

Communicating after crisis- role and use of media/social media and drafting press release
Business Etiquette and Cross Cultural Communication
Written Analysis of Cases
Group Presentation and Assessment

Career Planning and Management - Resume, Cover letter, GD and Interview skills