Questionnaire

A STUDY ON CUSTOMER SATISFACTION LEVEL OF E-BANKING IN

CITY UNION BANK AMBASAMUDRAM

1. Name of the customer :

2. Age
a.) 20-30 years b.) 31-40 years c.) 41-50 years d.) 51 years & above
3. Education:-
a.) Under Graduate b.) Graduate c.) P.G. d.) Professional

4. Occupation :-
a.) Govt.Employee b.) Private Employee c.) Self Employed d.) Student
5. Annual Income:-
a.) Upto to Rs.1,00,000 b.) Rs.1,01,00- Rs.3,00,000 c.) Rs.3,01,000- Rs.5,00,000
d.) 5,01,000 & above
6. Do you use E-banking
a.) Yes
b.) No
7. Tick which bank you preferred…..
a.) Indian Overseas Bank
b.) Indian Bank
c.) City Union Bank
d.) Tamilnad Mercantile Bank

8. Why this bank

a.) Service is good b.) They provide security c.) Cheaper service charges d.)
This bank is very known to me

9. While opening up of account, were you aware of e-banking service provided by the
bank?
a.) Yes
b.) No

10. Manual Banking is more convenient than Internet Banking.

a.) Strong Agree
b.) Agree
c.) Neutral
d.) Disagree
e.) Strong Disagree
 Questionnaire

11. Are service charges for Internet Banking fair?

a.) Yes b.) No c.) Am not aware of it

12. How often you use E-banking of City Union Bank ?

a.) 2-3 times per week
b.) Daily
c.) Once per month
d.) When ever I want
13. Degree of satisfaction level with the using of E-banking in City Union Bank ?
a.) Highly satisfied
b.) Satisfied
c.) Low satisfied
d.) Not satisfied

Date :

Signature of the customer : Signature of the student In-charge