Professional Documents
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Courier Terms and Conditions
Courier Terms and Conditions
Courier Terms and Conditions
1. Shipment means all documents and parcels under one receipt which may be carried by
any means LBC chooses, including but not limited to air, road, sea, and other carrier.
Every shipment is transported on a limited liability basis unless shipper requires
greater protection at a higher freight cost.
2. LBC’s liability for loss, damage, or delay shall be as follows:
a. For lost or damaged shipments with NO DECLARED VALUE, liability shall
only be limited to refund of freight fee, regardless of the actual content of the
parcel.
b. For lost or damaged shipments with DECLARED VALUE, liability shall only
be limited to the value declared in the Official Receipt, regardless of the
actual/declared content of the package, and refund of freight fee.
c. For delay in the delivery, liability shall only be limited to refund of freight fee.
3. LBC shall not be liable for loss, damage, or delay arising from act of God, force
majeure, acts of government authority, or shipper’s breach of this contract.
4. LBC shall not be liable for other damages, such as moral and exemplary damages, and
consequential damages, unless, the amount of foreseen consequential damage is
declared during the acceptance and higher freight fee is paid.
5. Shipper warrants the following:
a. All information are true and correct, particularly, names and addresses of
shipper and consignee, as well as, the declared contents and value of the
shipment.
b. The shipment contains no hazardous or prohibited items, e.g. explosives,
flammable, firearms and parts, ammunitions, illegal drugs, live animals, and
all other items prohibited by law or common carriers, or requires government
permit for its transport.
6. Shipper warrants and agrees that the consignee or any person of sufficient age and
discretion will be at the given address to receive the shipment at the agreed day of
delivery and shipment may be released to the latter in the absence of the consignee.
7. Shipper agrees to check and verify the status of his shipment at any LBC branches,
customer care hotline, or www.lbcexpress.com within five (5) days from date of
acceptance. If undelivered, the status posted in the Track and Trace in the mentioned
LBC website is deemed sufficient notice to the shipper and the latter must claim his
shipment within thirty (30) days from acceptance, otherwise, LBC shall dispose the
same in a manner it sees fit and apply the proceeds, if any, for storage fee from the
date of posting of non-delivery until claimed or disposed.
8. Consignee or any person of sufficient age and discretion shall check the shipment
upon receipt and the shipment is deemed delivered and received in good order and
condition in the absence of a complaint or noted damage immediately communicated
to LBC.
9. LBC may open and check the shipment prior to acceptance in the presence of the
shipper or authorized representative to ensure that shipment contains no hazardous or
prohibited content. LBC reserves its right to refuse acceptance which, in its discretion,
would be violative of its policies and pertinent laws.
10. All claims must be filed in writing within thirty (30) days from date of transaction,
otherwise, the same shall be denied.
11. Any court action arising from this contract shall be brought in the proper court of
Pasay City to the exclusion of all other courts.
12. Parties herein warrant that they are of legal age and have full legal capacity to enter
into this contract at the time of the transaction.
13. By transacting with LBC, shipper warrants that he/she has read, understood and
agreed to the full terms and conditions of LBC found in its website and displayed in
their branches.
MONEY TRANSFER TERMS AND CONDITIONS
1. Money transfer covers the ff. products: Instant Peso Padala (IPP), Door to Door, Txt
Remit, and Remit to Account services of LBC. Money transfer transactions are
governed by AMLA provisions and customer agrees to comply therewith including
proper disclosure and sharing of personal information. Customer warrant that all the
required information given, including proof of personal identification, are true and
correct. LBC reserves its right to refuse acceptance if it finds the transaction violative
of AMLA and other pertinent laws.
2. Sender understands the importance of the assigned TRACKING NUMBER and/or
PINCODE and pertinent details of the transaction, indispensable for the release and
withdrawal. Sender assumes full responsibility to notify and share the TRACKING
NUMBER and/or PINCODE and transaction details ONLY to the intended consignee.
Sender holds LBC free from any liability for the release to consignee who presented
the TRACKING NUMBER and/or PINCODE and transaction details which turned
out to be a scam/fraud.
3. Sender understands and agrees that money transfer can be released/withdrawn
immediately at any LBC branches nationwide, as well as money transfer affiliates.
Request for specific LBC branch for release shall not be considered exclusive but
merely preference and shall not be a bar for consignee to withdraw at other LBC
branches or money transfer affiliates.
4. LBC reserves its right to stop, suspend, and hold the release of money transfer without
prior notice if LBC identifies the customer from the watch-list of scammers, or finds
reasonable suspicion that the sender or consignee is a scammer or whenever LBC
deems it necessary in compliance with AMLA.
5. Request for refund, amendment, or cancellation must be made at the branch where
transaction was made prior to release or withdrawal and subject to corresponding fees.
Sender must present the Official Receipt/Remittance Form, otherwise, request shall be
denied.
6. Sender agrees to check and verify the status of money transfer at any LBC branches,
customer care hotline, or www.lbcexpress.com within five (5) days from date of
acceptance. If unclaimed, the status posted in the Track and Trace in the mentioned
LBC website is deemed sufficient notice to the sender and the latter must go to the
branch where he transacted for refund, amendment, or cancellation of the money
transfer within thirty (30) days from acceptance subject to additional charges provided
in the immediately succeeding section.
7. If money transfer is remained unclaimed after thirty (30) days from date of
transaction, sender agrees that an administrative fee of Php50.00 or two (2%) percent
of the money transfer amount, whichever is higher, per month shall be assessed and
deducted from the unclaimed money transfer.
8. In case of loss or wrongful release due to the direct fault or gross negligence directly
attributable to LBC, liability will only be limited to the money transfer actually lost or
wrongfully released to the exclusion of all other damages.
9. All claims must be filed in writing within thirty (30) days from date of transaction,
otherwise, the same shall be denied.
10. Any court action arising from this contract shall be brought in the proper court of
Pasay City to the exclusion of all other courts.
11. Parties herein warrant that they are of legal age and have full legal capacity to enter
into this contract at the time of the transaction.
12. By transacting with LBC, sender warrants that he/she has read, understood and agreed
to the full terms and conditions of LBC found in its website and displayed in their
branches.
Copyright
The copyright in this website is owned by LBC Express, Inc..
Authorization to Reproduce
Any person may reproduce any portion of the material in these web pages subject to the
following conditions:
The material may be used for information and non-commercial purposes only
It may not be modified in any way
No authorized copy is made of any LBC Express trademark
Any copy of any portion of the material must include the following notice:
LBC Trademarks
LBC, LBC Express and its product names are trademarks of LBC Express.
No license to use any of these trademarks is given or implied. These trademarks may not be
copied, downloaded, reproduced, used, modified or distributed in any way (except as an
integral part of an authorized copy of material appearing in these web pages, as set forth in
the previous section paragraph) without prior written permission.
Your Comments
LBC Express, Inc. wants your feedback and appreciates your ideas and suggestions but is
unable to answer every comment individually. LBC Express, Inc. will be free to use and act
on any information you submit.
Disclaimer of Warranties
The services, the content and the information on this website are provided on an "as is" basis.
LBC Express, to the fullest extent permitted by law, disclaims all warranties, whether
express, implied, statutory or otherwise, including but not limited to the implied warranties of
merchantability, non-infringement of third party rights and fitness for a particular purpose.
LBC Express, its affiliates and licensors make no representations or warranties about the
accuracy, completeness, security or timeliness of the services, content or information
provided on or through the LBC website or systems. No information obtained via the LBC
systems or website shall create any warranty not expressly stated by LBC in these terms and
conditions.
Some jurisdictions do not allow limitations of implied warranties, so the limitations and
exclusions in this section may not apply to you. If you are dealing as a consumer, these
provisions do not affect your statutory rights that cannot be waived, if any. You agree and
acknowledge that the limitations and exclusions of liability and warranty provided in these
terms and conditions are fair and reasonable.
Limitation of Liability
To the extent permitted by law, in no event shall LBC Express, its affiliates or licensors or
any third parties mentioned at the LBC website be liable for any incidental, indirect,
exemplary, punitive and consequential damages, lost profits, or damages resulting from lost
data or business interruption resulting from the use of or inability to use the LBC website and
LBC systems, services, content or information whether based on warranty, contract, tort,
delict, or any other legal theory, and whether or not LBC is advised of the possibility of such
damages.