TOEICsv – We are a big family

READING TEST 10

In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions. The entire Reading test will last 75 minutes. There
are three parts, and directions are given for each part. You are encouraged to answer as many as questions as possible within the time allowed.
You must mark your answers on the separate answer sheet. Do not write your answers in the test book.

(C) disappointingly (D) disappointment

PART V
Directions: A word or phrase is missing in each of the sentences below. Four
answer choices are given below each sentence. Select the best answer to 107. Travelers were upset when they heard the announcement that their train
complete the sentence. Then mark the letter A, B, C or D on your answer sheet. had been ________ by poor weather and would not be arriving for another 30
minutes.
(A) canceled (B) delayed (C) crashed (D) overrun
101. Did you hear ________ the foreman said about the need for improved safety
measures on the building site? 108. I am responsible for making sure that all the fruit and vegetables we
(A) which (B) that (C) what (D) why
________ for use in our restaurant are of the highest quality.
102. If you are still unhappy and would like to take this complaint, then please (A) select (B) nominate (C) elect (D) decide
speak to our customer service _________ Hugo Montoya.
(A) manager B. managed C. managerial D. managing 109. Please complete this form carefully and be sure to write ________ at all
times.
103. Do you know how long Darren ______ for HTL International before he (A) tangibly (B) readily (C) legibly (D) eligibly
came here?
(A) has worked (B) is working (C) worked (D) works 110. Mr. Gonzales is an important client, but two hundred miles ________ a long
way to drive just for a brief meeting.
104. We regret we no longer accept checks, so pay the enclosed invoice ____ by (A) is (B) are (C) have (D) has
credit card or debit card.
(A) also (B) each (C) both (D) either 111. In order to cut costs, officials at Fairhaven City Hall decided to outsource
waste management operations to a ________ city.
105. After they disembarked from the ferry, all the passengers had to go (A) neighborhood (B) neighbor (C) neighboring (D) neighborly
________ customs and immigration before being allowed onto the island.
(A) through (B) over (C) by (D) into 112. I do not agree that the responsibility for this mistake is completely
________, because there were others involved in the decision, too.
106. News that the town's only movie theater was going to close was greeted (A) mine (B) me (C) myself (D) my
with great ________ by the local people.
(A) disappoint (B) disappointing

1
 TOEICsv – We are a big family
113. We decided to ________ the services of a website developer to help us 123. Any expenses that you incur while officially ________ business must be
create a more accessible on line presence. submitted to the accounts payable department together with the original receipts.
(A) engage (B) appoint (C) connect (D) assign (A) in (B) at (C) to (D) on

114. After a long period of low growth, it appears the recession has finally hit and 124. Dominga Torres was given an award by the Federation of Women Workers
the ________ situation is starting to affect small businesses. in recognition of her extraordinary ________ to the cause of equal pay for
(A) economy (B) economic (C) economical (D) economized women.
(A) devotion (B) commotion (C) promotion (D) emotion
115. We were all very tired after working so hard, but when we saw the finished
results we knew our efforts had not been ________ . 125. Initial results look promising, but we need to ________ all the research data
(A) wasted (B) hopeless (C) useless (D) misused very carefully before drawing any conclusions.
(A) estimate (B) evaluate (C) calculate (D) dedicate
116. ________ the favorable exchange rate at the moment, our overseas sales for
the last quarter have exceeded all expectations. 126. After I explained my symptoms to the pharmacist and asked for advice, she
(A) Seeing as (B) Thanks to (C) Given that (D) Provided that ________ me to go and see my doctor as soon as possible.
(A) will tell (B) was telling (C) tells (D) told
117. Mrs. Hwang ________ recently promoted to Assistant Vice President of
Human Resources, which is great news. 127. Although there is a general agreement in principle to expand operations into
(A) is (B) has (C) was (D) did Europe, the details of exactly how this can be done are a matter for further
________.
118. Spare parts for all our coffee machines are ________ available online or from (A) discuss (B) discussion (C) discussed (D) discussing
any good kitchen retailer.
(A) simply (B) easily (C) justly (D) openly 128. Since the network had received so many complaints, it was clear that they
did not have ________ option but to withdraw the TV advertisement.
119. We found that everything was ________ with our stay at The Grand Hotel, (A) no (B) any (C) some (D) each
with the one exception that the room was too cold overnight.
(A) satisfy (B) satisfied (C) satisfactory (D) satisfaction 129. Investors have put so much money ________ this project that there is no
way we can give up now.
120. The graduation ceremony will start ________ 15 minutes, so we need to (A) at (B) into (C) around (D) over
hurry or we might not get a seat.
(A) in (B) at (C) on (D) under 130. I know we have met somewhere before, but I cannot ________ where.
(A) recall (B) recover (C) reclaim (D) remind
121. We regret that since you did not follow the recommended guidelines for
servicing your intruder alarm, we cannot offer a ________.now that a fault has 131. Scientists want ________ the results of their study on alternative biofuels
developed. early in the new year.
(A) refund (B) discount (C) concession (D) reward (A) publishing (B) publish (C) to publish (D) published

122. Thanks to its great design and very clever marketing, our brand of footwear is 132. The DX20 is an old model that we fully expect to phase ________ over the
now widely recognized as the most ________ in the business. coming months.
(A) fashion (B) fashioned (C) fashionable (D) fashioning (A) over (B) out (C) off (D) along

2
 TOEICsv – We are a big family
133. Industry analysts stated that, due to the incredibly hot summer last year,
sales of air conditioning units had ________ been greater.
(A) ever (B) always (C) never (D) not

134. There can be no ________ way to celebrate our 1000th order than by having
a party for all the staff and their families.
(A) good (B) better (C) most (D) best

135. Personally I liked the presentation, but ________ the people I spoke to said
they found it rather dull.
(A) most (B) most of (C) every one (D) almost

136. Thanks to his enthusiasm and in-depth knowledge, Jason is usually able to
________potential customers to make an order.
(A) prevail (B) predict (C) pervade (D) persuade
PART VI
137. This new desk is very heavy, so I need ________ assistance moving it to the Directions: Read the following texts. A word or phrase is missing in some of the
corner office. sentences. Four answers choices are given below each of these sentences. Select
(A) some (B) any (C) an (D) much the best answer to complete the text. Then mark the letter A, B, C or D on your
answer sheet.
138. In light of the severe criticisms leveled against you, I think you owe me a full
________of your actions.
(A) moderation (B) designation (C) explanation (D) resignation Questions 141-144 refer to the following letter.

139. Reports that interest rates will go up two percent next week are at ________
unconfirmed. Mr. Sean Connor
(A) present (B) current (C) moment (D) recent 142 West 17 th Street
New York City, NY 10110
140. One of the main advantages to being ________ near an airport is that
transportation costs for our goods are, of course, much lower than they would June 17
otherwise be.
(A) location (B) locating (C) located (D) locate Dear Mr. Connor,

Thank you fot your letter of May 23, I apologize for the difficulty you have………..
141. (A) experienced (B) expected (C) experienced (D) expressed
Contacting our Customer Service department. We recently had a new telephone
system installed and this has caused some disruption.

3
 TOEICsv – We are a big family

In regard to the Go VX12 computer monitor you purchased, please return it to

us………..we can determine the problem and repair it. Visit our store today and enjoy up to three years’interest-free credit on your first
142. (A) and (B) so (C) therefore (D) for order!
If a repair is not possible, we……….a replacement.
143. (A) send (B) will send (C) are sending (D) have sent √ Spend over £1000 and received a free executive chair worth £200!
Simply stick the enclosed pre-paid shipping label to the front of the box and mail it √ all prices includes tax-no hidden extras!
to……….as soon as possible. √ Free premium delivery service-every item delivered……….the room of your
144. (A) we (B) our (C) us (D) ours choice!
Once again, I apologize for the time it has taken to deal with this matter. Thank √ 7-day money back guarantee!
you for choosing Go Direct. 148. (A) in (B) at (C) on (D) to

Yours sincerely, Sale starts on Monday, June 2

Elizabeth Anderson
Customer Service Representative

Questions 145-148 refer to the following advertisement.

Questions 149-152 refer to the following memo.

HOBSON OFFICE FURNITURE
SUMMER SALE
Don’t Miss Our Great Discounts To: All staff
From: Christine Besson
Hboson Office Furniture is proud to annouce our annual summer sale. Come Subject: Year End Purchase Invoice Completion
and……….the largest office furniture store in Manchester, with a wide range of
fantastic furniture oak furniture to choose from. With the end of the financial year……….approaching, can you please all go
145. (A) collect (B) examine (C) browse (D) purchase through your Purchase Order books to ensure that all the necessary invoices are
We have thirty years of experience………..quality furniture to businesses across included?
the UK. 149. (A) fast (B) faster (C) fastest (D) faster than
146. (A) supplying (B) supplier (C) supply (D) supplied
I probably don’t need to……….you, but this is very important. We need to have the
All of our furniture……….from solid oak, and comes fully assembled. original invoices for all goods and services that were delivered by June 30th.
147. (A) is made (B) made (C) makes (D) has made 150. (A) remember (B) remove (C.) remind (D) remit
Change the look and feel of your office with superb range of furniture, which
combines strength and beauty you can only find in natural oak.

4
 TOEICsv – We are a big family

If necessary therefore, you must contact your supplier to obtain a June-dated Those days more and more people are making purchases online. As a result,
invoice. After you……….this, please pass the authorized invoice to the Finance there is a lot of financial information floating around out there on the internet. So, if
Department. you’re not doing so already, you need to take measures to protect yourself.
151. (A) did (B) have done (C) had done (D) were doing
One rule that is often quoted is never use the same password twice. The problem
……….accurate accounting purposes, please keep the Finance Department with this rule is that it can be very difficult to remember many different online
updated on any supplier discrepancy issues at the end of the year. passwords. One solution is to simplify things by using variations on the same
152. (A) since (B) As (C) For (D) While theme. For example, you could choose passwords that are all the names of streets
where you have lived, countries you have visited, your favorite animals, the colors
of the rainbow, and so on. Adding numbers to the ends of the words will provide
even greater password security.

Experts also warn that consumers should never write down passwords. That is, of
course, generally true. However, forgetting a password can cause a great deal of
inconvenience. It can be safe to note your passwords, as long as you disguise
them in some way. Add a few extra letters and numbers at the beginning and end,
or “hide” them in a note to an imaginary friend. If you do write down your
passwords, then you should definitely remember to always keep them separate
from the accounts they relate to. Following a few simple rules can help you to keep
access to your money safe and secure.

153. Who is this article intended for?

(A) Online shoppers
PART VII (B) Security experts
Directions: In this part, you will read a selection of texts, such as magazine and (C) Website developers
newspaper articles, letters, and advertisements. Each text is followed by several (D) Software engineers
questions. Select the best answer for each question and mark the letter A, B, C or
D on your answer sheet. 154. What is implied about the use of passwords for online security?
(A) Many passwords look alike.
(B) Passwords must be keep secure.
Questions 153-154 refer to the following article.
(C) Some passwords are easy to copy.
(D) It can be hard to think of new passwords.

KEEP YOUR MONEY SAFE ONLINE

Questions 155-157 refer to the following e-mail.

5
 TOEICsv – We are a big family

E-mail Best regards,

Nancy Henshaw
From: n.henshaw@cityofcarlington.gov Strategic Development Manager
To: Undisclosed recipients
Date: Nov 11
Subject: Feedback session 155. Who is Ms. Henshaw writing this e-mail to?
(A) Workers at City Hall
Hello All, (B) Computer trainers
(C) A group of local citizens
Sorry, it’s a bit late, but I’m just e-mailing to confirm that the “My Life, My Choice” (D) The strategic Development Department
th
website launch is arranged for Wednesday the 17 .
156. Which of the following can be inferred about the City Hall website?
As for the final feedback session, please come to City Hall at 10:30 tomorrow, I (A) It has already been redesigned.
have booked Training Room 4 in that building, because it has around ten (B) It is currently not very easy to use.
computers we can use to check the new website. I will make sure that doughnuts (C) It does not work on all computers.
and coffee are there to help us all think creatively! We will try to finish by noon. (D) It is different from other websites.

Unfortunately, we do not have any designated visitor parking. If you are driving, 157. When will the feedback session take place?
you can try to park on East Street (see the attached map). There should be plenty (A) On November 11
of spaces so hopefully it won’t be too difficult for anyone. We will naturally (B) On November 12
reimburse travel expenses. (C) On November 15
(D) On November 17
For those of you who are unable to make the session tomorrow, please send your
feeback either by e-mailing myself or Katja Weitz (k.weitz@cityofcarlington.gov). Questions 158-160 refer to the following information.
Alternatively, you can use the feedback form that I’m attaching. Please let us have
any feedback by November 15.

Your views are very important. Thank you again for all the ideas, time, and effort
you have put into helping with the development of our new website. As members
of the public, and users of Carlington City Hall services, your suggestions have 21st Century Employment Trends
been invaluable in making our new website more attractive and accessible. We Women in Work
hope you like the difference! This table shows popular full-time occupations for women in the US, with median
weekly earnings by industry sector.
Looking forward to seeing those that can make it tomorrow.

6
 TOEICsv – We are a big family

(in thousands) Women's (D) There are more female childcare workers than female secretaries.
Total median
Questions 161 – 162 refer to the following advertisement.
Occupation Total employed usual weekly
employed (men and Percent earnings F1 Translation Services
(women) women) women $ BUILDING BRIDGES BETWEEN YOU AND YOUR CUSTOMERS
Secretaries and
2941 3014 97.5 667
administrative assistants In international business, it is vital to make sure you get your point across. So for
Registered nurses 2527 2859 88.3 1143 reliable translation support, use the professionals. F1 Translation Services is a
premier translation company with more than 15 years' experience in professional
Elementary and middle
2273 2827 80.4 982 translation.
school teachers
If you need to deliver accurate, locally relevant and culturally connected products
Cashiers 2280 3157 72.2 386 in any market, we can help. No matter where your clients are, or what language
Customer service they speak, we will help you to succeed in global businesses.
1213 1873 64.8 598
representatives We have a proven track record in legal, financial, medical, engineering,
Maids and cleaners 1267 1416 89.4 396 manufacturing, and technical fields. Many of our clients are leading Fortune 500
companies operating worldwide.
Childcare workers 1141 1238 92.1 412 F1 provides:
- high-quality, reliable service
Managers 1093 2817 38.8 1176
- accurate translation
Accountants 979 1609 60.8 987 - speedy delivery
- competitive rates
Teacher assistants 884 966 91.5 505 - personal service
We have a world-class team of language experts from all corners of the globe. Call
158. According to the table, in which occupation are women the least well-paid? for information about our executive "premium" service, which guarantees your
(A) Cashiers (B) Maids and cleaners documents translated and returned within 24 hours. Contact F1 Translation
(C) Childcare workers (D) Teacher assistants Services - the only translation service you'll ever need.
Call 1-888-344-8112 or visit www.F1-translation-services.com.
159. Which of these occupations has the lowest percentage of women?
(A) Accountants (B) Customer service representatives
(C) Registered nurses (D) Managers
161. What can be inferred about F1 Translation Services?
160. Which of the following statements is true? (A) Their low prices mean they are very successful.
(A) Elementary and middle school teachers have the highest salaries. (B) They translate many different types of documents.
(B) Three quarters of customer service representatives are women. (C)They do not translate documents for private individuals.
(C) Female registered nurses earn almost the same as female managers. (D) Many government departments use their services.

7
 TOEICsv – We are a big family

Shift Supervisor
162. Which of these claims is NOT made in the advertisement?
(A) Clients include many top international companies.
(B) All translators are fully qualified professionals. 163. Why is Mr. Cheng leaving Weston Shipping Ltd.?
(C) ocuments can be translated into any language. (A) He has found a better job elsewhere.
(D) Translations can be made within a single day. (B) He wants more professional support.
(C) He has reached the end of his contract.
Questions 163- 165 refer to the following letter. (D) He wants greater training opportunities.

Mr. Prabhakar Shinde
Human Resources Manager
Weston Shipping Ltd.
735 Strand Road
Mumbai 140 105 India
September 25
Dear Mr. Shinde,
It is with great regret that I am writing to inform you of my decision to resign from
Weston Shipping Ltd. I intend to leave my current position as Shift Supervisor at
the Mumbai branch at the end of next month. In accordance with my contractual
obligations, my last day will be Oct 31.
I have greatly enjoyed my time with Weston Shipping Ltd. In the three years I have
worked here, I believe I have made a significant contribution to the company.
However, I now feel that in order to achieve my career objectives, I need to move
on to a fresh challenge.
I would like to express my sincere appreciation for all the support you have given
me during my time with the company. I especially value the training opportunities I
have had while working here, which have allowed me to obtain a higher level of
professional qualifications. The opportunities for growth you have provided me
during my time here will prove useful in my next job as Operations Manager with
Asia Maritime. Before I move on, I will do my best to ensure a smooth handover
of my current projects and responsibilities.
I hope you can understand the reasons for my decision. I wish you, and Weston
Shipping Ltd., every success in the future.
Yours sincerely,
Raymond Cheng
164. What can be inferred about Mr. Cheng?
(A) He does not get along with Mr. Shinde.
(B) He has played a big part in Weston Shipping Ltd’s success.
(C) He intends to leave the region shortly.
(D) He is better qualified now than he was three years ago.
165. The word "handover" in paragraph 3 is closest in meaning to
(A) conclusion (B) report (C) transfer (D} supply
Questions 166 – 169 refer to the following memo.
To: All Staff
From: Nigel McGuiness
Subject: Cost-cutting
As you all know, in these difficult economic times the company is making every
effort to save money wherever we can. As a result, it has been decided that we will
no longer employ an outside cleaning agency. We have therefore canceled our
contract with Avon Cleaning Services, effective immediately. From now on, it is up
to all of us to keep our own work areas and offices clean.
To help with this, one green recycling bin has been ordered for each office. These
will be delivered next week, and placed in a corner. Please make sure that all
recyclable trash is placed in this bin.
Someone from each office needs to be responsible for taking out the trash every
collection day (Wednesday for recyclable and Friday for regular trash). Other
people can take turns vacuuming and dusting (preferably on Fridays, late in the
afternoon). Appropriate equipment, cleaning products, etc. will be kept in the large
storage cabinet behind the reception desk. Department supervisors will draw up a
schedule.

8
 TOEICsv – We are a big family

This measure will obviously save us money (around $2,300 per month). We also January 7
suspect that the company will end up throwing away less trash, and so this will Dear Mr. Curran
help us meet our "corporate social responsibility" goal of reducing the waste we Your Linux D400 Pro Copy Machine is now protected by Mountain Business
generate. Solutions.
Thank you for your cooperation.
Welcome to Mountain Business Solutions, the specialists in office equipment and
166. What is the main purpose of this memo?
appliance insurance, providing protection against unexpected repair costs.
(A) To announce the arrival of recycling bins
(B) To inform employees of extra responsibilities
Your warranty is enclosed. Your policy number is GTY 009630227. Please keep
(C) To encourage workers to reduce waste
this number safe, as you will need to mention it if it becomes necessary to call for
(D) To introduce a different cleaning agency
assistance. Please read the accompanying Extended Warranty and make sure
167. What is NOT mentioned as a benefit of the new system? that you fully understand the terms and conditions of your insurance plan. To
make a claim at any time, just follow the instructions in this document.
(A) It will save money. (B) It will reduce waste.
(C) It will promote recycling. (D) It will be easy to manage.
As a Mountain Business Solutions customer, you can also call our friendly
168. Who will carry out the tasks? customer service department, free of charge. If you have any queries about your
(A) The reception staff (B) Department supervisors policy, do not hesitate to call us during office hours at 1-800-473-8833. All calls
(C) All company employees (D) One person from each office are answered within ten seconds. Remember, we are here to help.

169. The word "measure" in paragraph 4 is closest in meaning to You are in good hands with Mountain Business Solutions.
(A) decision (B) result (C) action (D) proposal
Kenneth Gimson
Sales Director, Mountain Business Solutions
Questions 170 – 172 refer to the following letter.

P.S. Did you know that we can protect all your company's equipment against
theft, accidental damage, flooding and fire damage? Coverage is available for all
Mountain Business Solutions
office equipment under eight years old, and is normally renewable for the useful
387 Broadway
life of the device. Call to ask about our comprehensive office-contents coverage.
Suite 12
Denver. CO 80982
Mr. Adam Curran
Brancaster Academy 170. What type of document is this?
162 Bannock Street (A) A proposal (B) An advertisement (C) A complaint (D) A cover letter
Denver, CO 80904
171. What kind of company is Mountain Business Solutions?

9
 TOEICsv – We are a big family

(A) A manufacturer of business equipment (B) An insurance company Express Shuttle transportation is recommended The cost is I 2 USD one way per
(C) A debt collection agency (D) A computer repair specialist person. A cab will take an estimated 15 minutes and cost approximately 20 USD
one way.
172. Why might Mr. Curran need his policy number? By car
(A) To order other products in the future Follow the signs to Downtown and get on East Street. Take the overpass and
(B) To help pay any unexpected bills follow to North Harbor Island. AIBS International is adjacent to the Atlanta Pacific
(C) To ask for another quote from Mountain Business Solutions Hotel.
(D) To quote if the copy machine breaks down
Accommodations:
The nearest hotel is the Atlanta Pacific, on Franklin Street. AI BS has negotiated
a preferential rate of $1 50 (double room, single occupancy) for delegates,
Please quote code AP821 X when making your booking,

Questions 173 – 176 refer to the following information. 173. What is the purpose of this information?
(A) To promote a new business school
Business Ethics Seminar
(B) To announce a new appointment
October 11 – 12
Atlanta International Business School (C) To publicize a vacation package
(D) To advertise an event
Suitable for professionals from any field, this seminar provides a comprehensive
introduction to the subject of ethics in business. Participants explore the topic 174. Which of the following is NOT stated about Professor Meyer?
from a variety of angles, through in-depth analysis from leading experts in ethics (A) He works at Atlanta International Business School.
education, articles, case studies, and computer simulation exercises. Participants (B) He has written a best-selling book on business ethics.
are encouraged to develop their own insights. This seminar is designed to help (C) He is a famous media celebrity.
future business leaders greatly increase their understanding of this topic. (D) He chairs an important professional organization.
Lee Meyer is Professor of Business Ethics at AIBS, and a member of the Institute
for Corporate Ethics, He is the author of the hugely popular "Ethics in Business," 175. How much will non-members receive if they cancel three weeks before the
and is well known for his regular appearances on radio and television. seminar?
(A) $0 (B) $150 (C) $900 (D) $1,245
Fee:
AIBS Members $900, Non-members $1,395 176. What should people do if they want to stay overnight at the Atlanta Pacific
10% discount for bookings received before September 11 hotel?
Refunds will be granted if written cancellation is received bye-mail or fax ONLY, (A) Reserve a room within 30 days
and at least 30 days in advance, Please allow 6-8 weeks for a refund. An (B) Make a reservation bye-mail or fax
administration fee of 150 USD will apply. (C) Quote code AP821 X when booking
Travel: (D) Go there by Express Shuttle
From the airport

10
 TOEICsv – We are a big family
(A) To make an offer of employment
Question 177 – 180 refer to the following fax. (B) To support a visa to work in the United States
(C) To confirm a job applicant's qualifications
FAX ARMITAGE CHEMICALS, INC. (D) To thank Ms. Fouroux's employer
To: Julia West Time: 09:35
From: Curtis Elliot Date: April 17
178. Who most likely is Julia West?
Pages: 1 Subject: Ms. Fouroux
(A) Mr. Elliot's supervisor (B) Ms. Fouroux's current employer
Dear Ms. West: (C) A U.S. immigration official (D) An engineer at Armitage Chemicals

It was nice speaking to you just now. Thank you for appreciating that this can be a
179. What will probably happen to Ms. Fouroux in November?
stressful business. Your efforts to process Ms. Fouroux's application are much
(A) She will be given a permanent job.
appreciated.
(B) She will leave Nebraska.
As requested, this fax is in further support of Ms. Fouroux's application for an H-1
(C) She will be awarded a Master's degree.
B visa. I can confirm that she has been offered a temporary, full-time position at
(D) She will be promoted to Research Engineer.
this company, and is due to start work as a Junior Research Engineer in our
facility in Columbus, Nebraska on the first of next month. She has a Bachelor's
180. What does Mr. Elliot hope Ms. West will do?
Degree in Chemical Engineering, and applicable polyethylene manufacturing
(A) Deal with the visa application quickly
experience. Her contract is for six months. However, we fully expect that she will
(B) Send more detailed information
perform her duties satisfactorily and, assuming this is the case, she will then be
(C) Approve Ms. Fouroux's schedule
offered a permanent position.
(D) Provide further support
Please be assured that this is a bona fide application. As her start date is quickly
Questions 181– 185 refer to the following notice and memo.
approaching, I would be grateful if you could process this application without
delay, so that Ms. Fouroux may start work here as scheduled. I understand that all
RENOVATION UPDATE
requirements have been met, and all necessary documents have been sent. If you
I encourage everyone to take a few minutes to visit the newly refurbished
require any further information in support of this matter, please get in touch with
bedrooms on the fifth and sixth floors. After three months, work is almost finished.
me directly. The following fifth floor rooms have been completed: 500-520.AII executive
Thank you once again for your thoroughness in processing Ms. Fouroux's bedrooms (500-510) now have king-size beds, and you'll notice 508 and 510 also
application. have luxury spa baths. We're calling these "executive deluxe" rooms. Guests in all
Sincerely, executive rooms now get bathrobes as well. The rest of the rooms on this floor are
Curtis Elliot standard double rooms, which now have new double beds, as well as tea and
Human Resources Manager coffee making facilities, too. This is something guests in standard rooms have
Armitage Chemicals often requested, so we are happy to provide these at last.
In addition, there are three new "junior suites" on the sixth floor. These have super
king-size beds and wall-mounted plasma screen TVs. Other new features include
a mini kitchen with microwave. Also on this floor, near the emergency exit
177. What is the main purpose of this fax?

11
 TOEICsv – We are a big family

stairway, are four new "family rooms" with one double bed and a single each.
Nick Shelton 184. In the memo, the word "revenue" in paragraph 1 is closest in meaning to
General Manager (A) prestige (B) supply (C) control (D) income

185. What does Ms. Summers suggest staff do?

(A) Help to sell the rooms (B) Tidy up after the builders
To: All staff
(C) Visit the refurbished rooms (D) Show guests the rooms
From: Jan Summers
Date: June 4
Questions 186– 190 fer to the following fax and letter.
Subject: Going the extra mail
I would like to take this opportunity to stress what a great achievement it has been
to get so many bedrooms refurbished in such a short time, with no disruption to FAX Time: 4:50
guests and no loss of revenue. To: GTE Finance Date: March 3
Justin, Shelly and Neil particularly have worked tirelessly to complete this project, From: Henry Fielding Subject: Credits limit
and deserve recognition for their efforts, which have been above and beyond their Pages: 1
"normal" responsibilities. Thanks also to all those who have helped lift furniture,
move mattresses, help with deliveries, tidy up after builders, and generally gone" Dear Sir or Madam:
above and beyond" to help this project. Acct. no.: 513881083521 6537
Please take some time to go and see the bedrooms, so that you can help sell the I have had a GTE Finance Gold Card for over two years. In the past, I only used
product. We are all proud of the results and think the changes will make a big it for major purchases. However, I have now started to use this card for all my
difference to our guests. regular purchases, both at home and away on business. Recently, payment
Thanks, using this card has been rejected on no fewer than six occasions. This morning I
Jan Summers was extremely embarrassed when a purchase of $49 for a toner cartridge was
Front of House Manager rejected. I just phoned the Customer Care department to find out why I was
experiencing this problem, and they said it is because I had gone over my credit
181. What does an "executive deluxe" bedroom have that a normal executive limit. They told me they couldn't increase it over the phone (I didn't know this
bedroom does not? because I'd never asked before) and said I had to fax a request to raise the limit.
(A) Tea- and coffee-making facilities (B) Bathrobes As this is my only credit card, it is clear that my credit limit of $2,000 is insufficient
(C) A spa bath (D) A king-size bed for my needs. I have a full-time job and usually pay the balance off each month.
Please authorize an increase in my monthly credit limit to $5,000, and let me
182. What category of bedroom is Room 520? know as soon as this is done to avoid causing me further inconvenience and
(A) A standard double room (B) A family room embarrassment.
(C) An executive room (D) A junior suite Thank you very much.
Henry Fielding
183. When did the renovation work begin? ......................................................................................................
(A) January (B) March (C) May (D) June

12
 TOEICsv – We are a big family

187. Which of these claims that Mr. Fielding makes is false?

GTE FINANCE (A) He has a full-time-job.
220 Main Street, Winnipeg, MB Canada, RIB 3D9 (B) He has never previously requested a raise in his credit limit.
March 5 (C) He usually pays off the balance every month.
(D) He only has one credit card.
Mr. Fielding 25 de la Porte St.
Quebec City
188. In the letter, the word "exceeded" in paragraph 1 is closest in meaning to
G2R IV7
(A) changed (B) granted (C) discovered (D) surpassed
Dear Mr. Fielding:
I apologize for the difficulty you have had using your GTE Finance Gold Card. 189. Which of the following is NOT given as a reason for rejecting Mr. Fielding's
As was explained to you when you called, payment was refused on each request?
occasion as your credit limit had been exceeded. In the interest of protecting (A) He has missed payments in the past.
your account information, we do not process applications for a credit limit (B) He has inadequate employment history.
increase over the phone. Thank you for understanding the need to apply in (C) He has insufficient income.
writing. (D) He has changed his spending patterns.

We have now reviewed your account. Unfortunately, we are not able to increase
190. When will GTE Finance reconsider its decision?
your credit limit at this time. This is because we have checked your credit
(A) In March (B) In May (C) In September (D) In December
history and have identified a risk due to previous hanged, and as you have only
been in your current employment for two months, more time is needed to Questions 191– 195 refer to the following two letters.
establish eligibility. It also appears that that you have two other credit cards,
with City Credit and National Union. 16202 Westridge Drive
Kansas City, KS 65190
Your account will be selected for review in six months' time. We regret that for
Mrs. BrendaTimson
your own protection we cannot reconsider this decision until then.
Global Gateway
Sincerely, 164 East Second Street
Amelie Dupont Newton, KS 67341
February 17
Collections Center, GTE Finance Dear Mrs. Timson:
In response to your advertisement in Ocean Discovery Monthly for a Cruise Sales
Consultant, I am enclosing my resume and other supporting documents.
186. Why is Mr. Fielding writing to GTE Finance? For the last three years I have worked as a Travel Advisor at Vemon's in Kansas
(A) He needs an additional credit card. City. I believe this has given me the skills I need to fulfill the role of Cruise Sales
(B) He wants a higher credit limit. consultant. I am used to dealing with clients and matching them to their ideal
(C) He cannot use his credit card. vacations. As well as booking package vacations, I also manage tailor-made
(D) His credit card needs to be replaced. vacations, and regularly make bookings to destinations in Asia, Europe, and other

13
 TOEICsv – We are a big family

locations worldwide.
I have a Bachelor's Degree in Hospitality Management from Wichita College. As 192. What did Ms. Almodovar fail to include in her application?
you will see from the enclosed certificates, I am qualified in the use of the (A) A resume (B) A diploma
Worldplan, Viewdata and Galileo booking systems. I have a passion for travel, and (C) Her professional qualifications (D) Some references
have first-hand experience of many popular destinations around the world. I
consider myself a self-motivated team player, and am proficient in English, written 193. Which of the following abilities does Ms. Almodovar NOT mention in her
and oral. The letters of recommendation I enclose attest to my abilities. I would letter?
welcome the chance to further my career with Global Gateway. (A) She has good communication skills.
Sincerely, (B) She works well with other people.
Louise Almodovar (C) She is experienced in customer service.
(D) She speaks several foreign languages
GLOBAL GATEWAY
164 East Second Street, Newton, KS 67341 194. What can be inferred from Mrs. Timson's letter?
March 2 (A) She is unsure of Ms. Almodovar's employment status.
Ms. Louise Almodovar (B) She will not be at the interview on March 16.
16202 Westridge Drive (C) She would prefer Ms. Almodovar to take the train.
Kansas City, KS 65 190 (D) She is impressed by Ms. Almodovar’s qualifications.

Dear Ms. Almodovar: 195. What should Ms. Almodovar do next?

(A) Contact Global Gateway (B) Send more documentation
Thank you for your interest in Global Gateway, and your recent application for the (C) Prepare a shortlist (D) Buy a bus ticket
position of Cruise Sales Consultant. I am pleased to inform you that you have
been shortlisted and are invited to come in for an interview on Friday, March 16, at Questions 196– 200 refer to the following article and e-mail.
2:30 P.M. at our offices.
We will reimburse any transportation costs you may incur to attend the interview,
so please bring any original train or bus receipts with you when you come. Please Science Park Aims for the Stars
also bring evidence of your academic qualifications, and proof of your right to work
in the US (if appropriate). I would be grateful if you could call my personal by William Raynor
assistant, Emma Cardew, at 451-2424 to confirm your attendance.
We look forward to meeting you. Coalport Science Park this week announced the completion of an ambitious
Mrs. Brenda Timson program of expansion to the site. Begun over a year ago, the work has cost
Recruitment Manager nearly £3 million to complete. The park, which was first opened in 2008,'is home
to a number of top international research companies. The park's Development
191. What kind of company is Global Gateway? Director, Dr. Bill Townsend, spoke of the transformation, "Coalport Science Park
(A) A magazine publisher (B) A ship builder has a world-class reputation for innovation and excellence. We have built a state-
(C) An airline (D) A travel agency of-the-art Research and Development Center and a new science laboratory. We

14
 TOEICsv – We are a big family

hope that these facilities will attract more leading companies to the park."Dr. 196. What is the main purpose of the article?
Townsend added that there are also three new office buildings, which double the (A) To promote a science park (B) To announce job losses
office accommodations for academics and businesses. (C) To advertise new office space (D) To report on a major development
However, the project is not without its opponents. Some sources say the latest
phase of development cost almost £1 million more than originally planned. In
addition, there are doubts that the changes will be enough to turn around the
fortunes of the ailing development. In recent months, declining profits among the 197. What can be inferred from Dr. Townsend's e-mail?
high tech sector has resulted in job losses for over 60 workers at the park, (A) He is not happy with Mr. Raynor's article.
leading to concerns about its long-term future. (B) Coalport Science Park is in financial difficulty.
(C) He is employed by NIC Technologies.
From: b.townsend@csp.co.uk (D) He is worried about the future of the park.
To: WilliamRaynor@businessmonthly.co.uk
Date: April 18 198. In the e-rnail, the word "stake" in paragraph 2 is closest in meaning to
Subject: Your recent article on Coalport Science Park (A) trust (B) interest (C) potential (D) investment
___________________________________________________________
Dear Mr. Raynor, 199. How much did the Coalport Science Park expansion cost?
(A) £1 million (B) £2.3 million (C) £2.75 million (D) £3 million
I was extremely disappointed to read so many inaccuracies in your article about
Coal port Science Park, published in this month's edition of Business Monthly. 200. Which of these statements about NIC Technologies is true?
During your visit here, and in our subsequent interview by phone, I made every (A) They plan to close their facility at Coal port Science Park.
effort to answer all your questions clearly and in detail. The cost of the recent (B) They will soon employ more workers than they had before.
development actually came to £2,750,000. Although true that this is higher than (C) They manufacture all their products in China now.
the original estimate of £2.3 million, it is clearly well below the figure given by (D) They have been hit by poor profits in the high tech sector.
your "sources." What's more, the job losses you mention relate only to one
company, NIC Technologies. They have relocated their manufacturing plant to
China as part of their global restructuring program. This does not mean they are
reducing their stake in the park. Quite the contrary, they intend to hire more than Answer key
80 personnel over the coming months as they expand their Research facility Reading answer key
here. 101. C 102. A 103. C 104. D 105. A 106. D 107. B 108. A 109. C 110. A
We are not an "ailing development." I would appreciate it if you could print a
111. C 112. A 113. A 114. B 115. A 116. B 117. C 118. B 119. C 120. A
correction along the lines noted above in your next issue.
Sincerely, 121. A 122. C 123. D 124. A 125. B 126. D 127. B 128. B 129. B 130. A
Dr. Bill Townsend 131. C 132. B 133. C 134. B 135. B 136. D 137. A 138. C 139. A 140. C
Development Director, Coal port Science Park 141. C 142. B 143. B 144. C 145. C 146. A 147. A 148. D 149. A 150. C
151. B 152. C 153. A 154. B 155. C 156. A 157. B 158. A 159. D 160. C

15
 TOEICsv – We are a big family

161. B 162. B 163. A 164. D 165. C 166. B 167. D 168. C 169. C 170. D
171. A 172. D 173. D 174. D 175. A 176. C 177. B 178. C 179. A 180. A
181. C 182. A 183. B 184. D 185. C 186. B 187. D 188. D 189. C 190. C
191. D 192. B 193. D 194. A 195. A 196. D 197. A 198. D 199. C 200. B

16