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Future of Remote Work Final 031420 PDF
Future of Remote Work Final 031420 PDF
ORGANIZATIONAL
RESILIENCE
IN THE FACE OF COVID-19
FUTURE OF WORK
Ways of working to sustain and thrive in uncertain times
M A R C H 2020
Navigating uncertaintimes
ASSESSING THE IMPACT OF COVID-19
The rise of the recent coronavirus identified the need that enterprises must increase corporate
resilience and help ensure community well-being by embracing virtual collaboration tools and
practices. Recently your company may have decided – or will soon decide -- to perform all
work virtually in response to the spread of the virus. What does this mean for your business? Is
this a short-term anomaly or a long-term trend? How does your organization continue to work
and create value in this newenvironment?
DELOITTE’S EXPERIENCE
We are on the front lines adapting to this new environment just like our clients. We are
rethinking where and how organizations respond to the epidemic. We feel it deeply and have
visibility on what is happening in companies across most sectors and geographies. With this
perspective, we wanted to share some practical ideas on what you as an organization, as a
team, and as an individual can do in the short and long-term to adapt and progress in this
dynamic environment.
Creating a response to the virus
Actions in these areas can assist in enabling organizational resilience and maintaining business operations virtually
Engage with Promote Virtual Own the Increase Support Drive Customer
Stakeholders Work Narrative for Help Desks Communications
Understand the effect of Expand virtual work Develop strong and Understand that the Structure macro and micro
COVID-19 on employees capabilities using available consistent communication workforce spans five customer messaging on
and partners of the tools and best practices channels to employees generations and includes business response and
Human-Centered Response
supporting organization. that support collaboration, and partners. Keep all varying levels of impacts to them and train
Provide direct support to productivity and culture stakeholders abreast technology fluency. employees on delivery and
groups that are most continuity. Consider of relevant health Enhance virtual work channels. Create or
impacted. Create tailored responsibilities of updates, local impacts, support to enable new enhance customer
solutions to help resolve individuals, teams, and training, and desired ways of working and support channels to
the specific needs of each leadership to help ensure cultural behaviors. support a comprehensive manage and overcome
impacted group. success. Consider Confirm messaging employee and partner temporary disruptions.
expanding technologies incorporates awareness of experience. Create and
that underpin virtual the impact on people as communicate a support
collaboration. Use data to much as impact on channel to flag and
measure the success of business. address compliance
your efforts and expand matters.
practices that increase
performance.
See slides 7-10 for relevant guides.
Institute a Central Monitor Regulatory & Assess Market and Build a Transformation
Organizational
Preparedness
Coordinate efforts across Monitor relevant health/travel Access ramifications of changes Organize a set of now,
the organization. advisories by geography. on profitability and investment, near-term, and long-term
and develop contingency plans investments and changes.
3 | Copyright © 2020 Deloitte Development LLC. All rights reserved. to mitigate them.
Continue to build Future of Work capabilities
In maximizing their response to the virus, companies can create resilience to future threats by applying future of work concepts and
practices that are already under exploration
Measure your
success with data to
help ensure
continuous
Apply what you've improvement
Measure value of the
learned in practices,
Understand the Explore your changes you make and
Start from where places, and technology share value stories with
capabilities you people stakeholders. Continuously
you are to expand need to scale your experience Use your learnings to drive
improve and fine-tune
powerful new investments in
virtual and remote digital work Kick off a people technology, practices, people,
digital capabilities.
working experience study to and places. Help reduce your
Launch an organizational risk of future threats and
understand what it takes
Use the tools and practices digital assessment* to
to develop an amazing compete against the companies
that are already in place to develop a long-term digital
workplace for people and of the future.
pivot to perform work vision for the
partners, no matter where
virtually. Use our guides to company. Learn which tools,
they are located.
develop healthy and effective systems and practices are
team norms. necessary to perform more
See slides 7-10 for relevant work virtually, better.
slides.
In a digital world, machines and Future organizations will identify, The future workplace will blend
humans will be enabled to do attract and engage people with the the physical and virtual
what they do best independently right skills and experience to achieve environments and will deliver a
and in concert with each other. its mission and purpose. consistent employer identity to all
types of employees, contractors and
Companies will challenge the idea An organization will be made up of other stakeholders.
that work should be performed in a many types of workers and will
specific physical location by engage partners and other key Personalized experiences will
exploring ways to digitize some or stakeholders anywhere in the world. empower people to be their best,
all work through advances in balanced selves.
robotics, iOT, cloud and other Continuous learning will support
technologies. the upskilling needed across the Collaboration tools and platforms
workforce to address looming talent will support dynamic work
As this automation drives efficiency, shortages. locations and asynchronous
humans will focus on innovation, collaboration. An agile mindset will
creativity and problem solving. be the norm, and organizations will
5 | Copyright © 2020 Deloitte Development LLC. All rights reserved. value adaptability over procedure.
H OW W E WORK H OW W E WORK
Collaborative Groups
ON - P R EMI S E A N Y W H ER E
TO G ET H ER TO G ET H ER
Work requires people to come together Digital applications and hardware allow
Making work
Level of Interdependence
to collaborate at the same location at people to collaborate from anywhere
the same time to be productive and
Work space is optimized for audio, video,
valuable
across time
and space H OW W E WORK H OW W E WORK
ON - P R EMI S E A N Y W H ER E
Individual Actors
I N DEP EN DEN T LY I N DEP EN DEN T LY
Work dependent on machines, assets, Productivity applications and robust end
Digitize work to create dynamic,
and/or technology in a specific location user hardware
work-from-anywhere
Work is not fully digitized Work anywhere with limited or
experiences
intermittent connectivity
Embrace asynchronous participation
Future of Work
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