Delhi Wise Center

Internal Assessment
Hospitality

Name___________________________________Date_________________________________

Please circle the correct answer to show how well you understand the information presented during this program.

 1..Which of the following areas of a hotel has the greatest amount of guest contact?
A) Reservations
B) Housekeeping
C) Front office
D) Sales
 

 2. Which of the following departments of the rooms division works most closely with the marketing
and sales division within a hotel?

o A. Reservations
o B. Housekeeping
o C. Front office
o D. Engineering

 3. In which of the following areas of a hotel are guests registered, assigned rooms, and checked
out?

o A. Reservations
o B. Concierge
o C. Front office
o D. Sales

 4. Which of the following areas of a hotel is led by a controller?

o A. telecommunications
o B. Marketing and sales
o C. Human resources
o D. Accounting

 5. Concierge services are normally part of:

o A. The sales department.

o B. The reservations department.
o C. The rooms division.
o D. The food and beverage division.

 
 6. Create an ad for the new restaurant menu

o A. Rooms
o B. Food and beverage
o C. Marketing and sales
o D. Human resources
o E. Security

 7. Develop emergency procedures

o A. Rooms
o B. Food and beverage
o C. Marketing and sales
o D. Human resources
o E. Security

 8. Meet and greet guests

o A. Rooms
o B. Food and beverage
o C. Marketing and sales
o D. Human resources
o E. Security

  
 9. Create a new room service menu

o A. Rooms
o B. Food and beverage
o C. Marketing and sales
o D. Human resources
o E. Security

 10. Administer health insurance benefits

o  A. Rooms
o B. Food and beverage
o C. Marketing and sales
o D. Human resources
o E. Security

 11. You will call the security to throw the guest out when a drunken guest is difficult for you to
handle as a restaurant manager.
Discuss

o A. True
o B. False

 12. GM has the final say in the price of beverage and foods.

o A. True
o B. False
  

 13. You should have a basic knowldege of your surroundings like where to change dollars, cut hair,
and shop etc.

o A. True
o B. False

 14. If a guest offers me a tip i will bluntly refuse the tip and thank the guest
o A. True
o B. False

 15. Inter departmental transfer in the hotel will do the hotel good rather than bad in the ratio of
70:30
o A. True
o B. False

 16. If a guest tells me he/ she likes me and ask me out. I will tell him / her that i am in a
relationship and that we can be friends only
o A. True
o B. False

Answer

1)