SVKM NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES,

HYDERABAD
POST GRADUATE DIPLOMA IN MANAGEMENT, 2019-2021

BUSINESS COMMUNICATION ASSIGNMENT

ANAND MAHINDRA, CEO – MAHINDRA & MAHINDRA
SUBMITTED TO: PADMASHREE RADHASWAMY MA’AM

SUBMITTED BY: SALIL BATRA

SECTION: B
SAP ID: 80303190013

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 ANAND MAHINDRA
CEO MAHINDRA & MAHINDRA
Anand Gopal Mahindra (born 1 May 1955) is an Indian billionaire businessman,
and the chairman of Mahindra Group, a Mumbai-based business conglomerate. The
group operates in aerospace, agribusiness, aftermarket, automotive, components,
construction equipment, defense, energy, farm equipment, finance and insurance,
industrial equipment, information technology, leisure and hospitality, logistics, real
estate and retail. As of January 2020, his net worth is estimated to be $1.6 billion.
He is an alumnus of Harvard University and Harvard Business School In 1996, he
established Nanhi Kali, a non-government organization that supports education for
underprivileged girls in India. He is included by Fortune Magazine among the
'World's 50 Greatest Leaders' and was in the magazine's 2011 listing of Asia's 25
most powerful businesspeople. Anand was noted by Forbes (India) as their
'Entrepreneur of the Year' for 2013. He was given the Padma Bhushan Award, the
third highest civilian award in India, in January 2020.
Starting from 1981, Anand joined Mahindra Ugine Steel Company Ltd (MUSCO)
as an Executive Assistant to the Finance Director.
In 1989 he was appointed as President and Deputy Managing Director of the
MUSCO. He initiated the Mahindra Group's diversification into the new business
areas of real estate development and hospitality management.
On 4 April 1991, he took the role of Deputy Managing Director of Mahindra and
Mahindra Ltd., a producer of off-road vehicles and agricultural tractors in India. In
April 1997, Anand was appointed as the Managing Director and then in 2001 as the
Vice Chairman of Mahindra & Mahindra Ltd.
In August 2012, he took on the role of Chairman of the board and Managing Director
of the Mahindra Group.
In November 2016, Anand was re-designated as Executive Chairman of Mahindra
& Mahindra Ltd and continued to be the Chairman of Mahindra Group.
Anand was a co-promoter of Kotak Mahindra Bank (formally known as Kotak
Mahindra Finance Ltd.)
Today, the Mahindra Group is a US$19 billion organization, and one of India's top
10 industrial houses. Anand Mahindra has been tagged as the face of Indian
capitalism by The Economist, Forbes India Magazine has recognized him as their
'Entrepreneur of the Year' for the year 2013.

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 Beyond Mahindra
In April 2014, Anand became a member of the board of US-India Business Council.
He helped to promote the policy advocacy priorities of USIBC and advises members
and senior USIBC staff.
He is the Chairman of the India Advisory Council at the Lincoln Center, New York
In January 2015, he was appointed on a four-year team as a Trustee of the National
History Museum of London.
An avid advocate of using 'design for human happiness', Anand is the chairman,
Governing Council National Institute of Design and President, India Design Council.
Anand was featured in Fortune Magazine's list of The World's 50 Greatest Leaders
in 2014 and in the list of the top 25 most powerful business people in Asia in 2011.
He was the World Economic Forum co-chairman in 2009. He was one of the
contributors for the book 'Reimagining India' published by Mckinsey & Company.

The reason for me to choose Anand Mahindra is that, he has a presence on every
social media platform. His witty replies to his fans are always spot on. He always
chooses his words wisely and his communication with the media too are at par. That
is the reason he is considered to be the favorite of the major media groups in India.

Recently, a Twitter user asked him the mileage of the car as shown in the picture
above, to which he replied, “Sir, it is an electric car, it gives shocks”. This became
the trending tweet on the Twitter website for a day. He is famous for his replies on
various platforms.
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He usually posts videos and photos from his Twitter account which not only
showcases his cars but also gives inspiration to others. In the above caption, he has
used the recent “pandemic virus Corona-virus or COVID-19” accurately. He has
mentioned that even this virus has not berated the efforts and motivation of Mrs.
Kaur who even after reaching 90+ is a great runner. These qualities makes him a
great CEO. By mentioning the woman’s age he has asked an indirect question to us
and that question, is if she can then why can’t we? Also he has used the word
“OUTRACE” which describes her activities since she is a runner.

In another tweet, he took a dig at Mike Bloomberg who is an American politician.

He mentioned about the American education where for a simple calculations,
students are allowed to use calculators. He pointed out the defaults in the education
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system of the US and gave us something to boast about since us, Indians are
considered better in subjects like math. He is basically comparing the education
system of the US and of India where even a kid won’t make such mistakes. If we
analyze the tweet, he is quite shocked which can be seen through the emoji he has
put on his tweet. Also by putting ‘Expert’ in apostrophe he is stressing on that word
and what to convey us that the system is quite flawed over there.

Even at a time when the World’s major economies are going down and even the
markets are crashing, Mr. Mahindra has come out with some positive points. He has
mentioned that the crisis that the world is seeing today will pass one day or another
but at this time, the world is doing what it should have done earlier. He is pressing
on ‘virtual’ presence and working from home. He is encouraging video conferencing
rather than face to face meetings. Mr. Mahindra’s tone in this tweet is quite clear.
He is indicating that the world should not wait for anything bad to happen but the
world should take necessary steps to reduce carbon footprints and make things
virtual as much as possible.

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Most of us today don’t know Sardar Vallabhbhai Patel is called the “Iron Man of
India”. But with his tweet, Mr. Mahindra took a dig at our so-called modern society.
Many of the youngsters thinks of Iron Man as a Marvel character and forgets that
the real Iron Man hails from our country. His commitment to national integration in
the newly independent country was total and uncompromising, earning him the title
of the “Iron Man”. He has specially mentioned ‘not the Marvel character’ because
he knew that some people may find some errors in his tweet. So he made no room
for errors.

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This video went viral. The woman in her late 60s was standing on the footpath to
stop the bikers to ride on them. Footpath is used for walking and this woman who
comes from Pune wanted to teach these bikers a lesson. And Anand Mahindra was
quick to notice that. He shared this video before the Women’s Day to show the world
that this world runs better when women are in charge. He has used ‘Aunties’ to
emphasis that even at this age, she has made some efforts to stop these bikers and
she is a real inspiration for him too. The usage of emoji is like an icing on the cake.

Recently, the President of the US visited India with his ministers. At that time, a
video surfaced on the internet of a Sikh child dancing on the beats in front of the
President and not caring of the guards standing behind him. Mr. Mahindra’s tweet
sums it all. He mentions about the sufferings of the world, but this kid’s moves
relaxed him and gave him a hope that everything will be fine. He ended his tweet
with ‘Balle Balle’ since it is mainly related to Sikh people.

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Mr. Mahindra shared a photo of a car that he really liked to which a Twitter user
asked him what stops him to buy that car. But little did he knew that he will get a
reply from Mr. Mahindra and he not only will buy the car but buy the company
instead. That car belongs to an Italian company Pininfarina. Mr. Mahindra tweet
implies that he is quite happy with the deal and he has specifically mentioned the
name of the company to remove any doubts anyone can have.

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230 million is the number of vehicles registered in India. India strongly needs
electric vehicles. Even the government is introducing new schemes to promote
electric vehicles. But Mahindra is the only company in India to bring new electric
vehicles. So Mr. Mahindra is enticing Mr. Elon Musk, CEO of Tesla which produces
world’s best electric vehicles to come to India. He wants more competition in the
Indian market and wants to reduce the usage of petrol and diesels vehicles. He has
used a famous saying “the more the merrier” and he has added “the greener” to
encourage the usage of electric vehicles.
In an interview taken by Bizpunditz, he was asked what he sees in an employee
before awarding him the coveted leadership position within Mahindra Group, where
he answered he looks for empathy in any employee and whether they will be able to
put themselves in somebody else’s shoes. He takes pauses to bring new points to the
table. Not only that, he rarely used words like “Uh” which are considered redundant.
He uses hand gestures to emphasis the relevance of his points and also his eye
movements too delivers something to his point. His voice modulation, tone and
frequency all indicates that he considers empathy as the most crucial part for
selection. His posture too signifies his confidence. His dressing sense too add some
confidence in his speech. His interview is clear, he knows what he wants to say and
says it in the most efficient and effective way possible. He does not repeat a same
point and focus on the importance of empathy which can play an important role in
one’s life.
Ministry of Human Resource Development organized India Leadership Talk by
Anand Mahindra, Chairperson, Mahindra Group on January 8, 2019. The motive of
this talk was to help students and teenagers to become successful in life by imparting
knowledge about entrepreneurship & innovation. In that Leadership Talk, Mr.
Mahindra initially thanked the panel for inviting him. He talks about how he
completed his studies from Harvard Business School (HBS) and then he says that he
even follows a rule which he calls as HBS where, H stands for HUMILITY, B stands
for BREVITY and S stands for SELF AWARENESS. And from this he means one
should be humble to everyone irrespective of anything and one should be brief and
simple. He shared his mantra to get out of failures and bring the best out of yourself
in such situations. He simply follows two steps i.e. he allows himself to feel bad as
it will help him to recover and to make a comeback. The second step he follows to
allow himself to feel bad and even low as at such moments he takes a break and uses

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this time for healing & absorption. The speech made by him was truly motivating
and an inspirational one. He said that one should deconstruct his ego and extract the
best qualities to follow to gain more in life. He says that a good leader should have
many followers and he/she should be known for his ideas which should be desirable
and beneficial in future terms. An ideal leader should never take the whole credit,
instead he should share it with followers and colleagues as it increases belongingness
towards the business. He says that about 99 percent people don’t want to work under
a transactional leader as he/she may not have a vision. Instead people want to work
under a transformable leader which means again self-awareness is important and
hence it helps in being successful. At the end he thanked MHRD, MHRD Innovation
Cell (MIC) and jury members to call him for the talk and to share his experience
with others. Mr. Mahindra’s speech included all his life struggles and gave us an
opportunity to know more about him through his communication skills. He used his
tone, frequency and gestures wisely. He emphasized on key words like
“transformational, ego, self-awareness” etc. to highlight the importance. His posture
and hand gestures too were showing the relevance of his speech. He was confident
and never used redundant words. He precisely used the 7C’s of business
communication. He never blabbered about anything and stick to a point. His speech
was clear, concise, concrete, correct, coherent, complete and courteous. He gave all
the information that was required. He respected the interviewer who asked him
questions. He never left his answers incomplete and gave short and precise answers.
He took care of everyone’s time and answered in a most effective way. He was even
courteous to the interviewer, guests and the media houses who took their time to
cover his interview. He was selfless and even thanked a person who gave him water.
In yet another speech, a speech in Indian Institute of Management, Ahmedabad 49 th
Annual Convocation, he started his speech with humor. He said that “it is almost
customary for convocation speakers to terrify their audience by telling them that they
are about to begin their lives. If I used that cliché with you, it would sound patently
unfair, wouldn't it? I would imagine that all of you probably feel as if a good portion
of your life has already been well earned and well spent!” He knows that in order to
gain attention of an audience, one must include some humor so that the audience
feels good and they give importance to what one speaks. He used personifications in
his speech to make his speech a more interesting one. He said that, “So let me
confirm that you are not fledgling, inexperienced birds about to fly out of the nest
and you need not be intimidated by this supposedly imminent and momentous
commencement of your lives”. He gave a background of those students which

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included points about their educational background where he talked about their
hardworking spirit that made them to get admission in India’s top B-school. He
mentioned about his struggles that he made initially in Mahindra & Mahindra. He
mentioned that, “To give you an example, let me take you back more than two
decades ago, when we formed a Joint Venture with Ford Motor to make passenger
vehicles. Why did we do that? Well, because at that time, we had only just started
making vehicles with hard tops, and were diffident about our capability to transition
to the modern car-making world. We needed a mother ship in case our little
spacecraft didn't survive out there.” He talked about how risks helps us to grow. He
gave examples in his speech that were relevant for the students and to which they
can relate. By using his own examples he gave students some interest in his speech.
Taking into consideration business communication, he strictly kept speech formal
but enjoyable. He asked his audience questions. These questions were relatable since
most of us are afraid of taking risks in our life. He gave his example where he told
that he has a friend who runs this brand by the name of “Mochi” in India. He asked
him if he wants to go abroad since Mochi was doing great in India but he was happy
with Mochi’s performance and did not wished to go out of India. Then Mr. Mahindra
said, “I began pondering on why we were so timid, why we were afraid to compete
in the toughest arenas? Why did some American college kids from my generation
believe they could take on global heavyweights from out of their dorm rooms, while
we believed we first needed to compete in the flyweight class?” Mr. Mahindra
included everything a speech must contain, from humor to question, he keeps his
audience engaged. He even puts a Hindi shayari which goes like this:
Ajab ye zindagi ki
Kaid hai har insaan
Rihayi maangta hai aur Riha hone se darta hai.
And he concludes his speech by giving a powerful line which is, “As you continue
your journey, one thing you can count on, the rules of the game are going to change.
Make sure you're the one changing them.” His speech is clear and to the point. His
usage of words too makes the speech more interesting to listen. He takes care that
he don’t use words that are too technical to understand but uses those words which
really makes sense to the audience. He uses personal examples to clear his points.
Not only that he adds humor, personification and even Hindi shayaris to make his
point justified. He remains calm and maintain his personality which makes his
audience cheerful. He adds motivation, his failures so that he can teach someone
from his mistakes.

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In another interview, Mr. Anand Mahindra talks about what it takes to build an ethical
organization. He believes that the foundation stones for building an ethical
organization are undoubtedly its people, especially its senior leaders that the entire
organization looks up to. Ethics is a function of culture and the culture itself. At the
end of the day, it is about the people - the type of people the company attract and
recruit, the type of people it promote and the ones who lead the businesses. While
having the right set of policies in place is crucial, actions, as the saying goes, actions
speak louder than words. Policies alone cannot ensure compliance, but it is the
company's reaction to non-compliance that is a true test of its commitment to
corporate ethics. He clearly believes that for any organization, the experienced ones
matters the most. He considers people as the most important assets for any
organizations. He continues to say that, “trust isn't a commodity that that can be
bought. It is an asset that must be earned, usually through a proven track record
across many generations. Companies and brands that have overcome the 'trust
barrier' of consumer confidence are then able to charge a premium for their products
and services. Ethical business practices in dealing with all stakeholders are a
cornerstone of this long trust-building exercise and the ability to reap a ‘brand
premium’ is the reward for those who are patient.” For him to succeed in the real
world, organizations must overcome the trust barrier. He stressed on certain words
in his speech to emphasis on certain points. His communication style was flawless.
He used gestures to make his conversation interesting. He ended his speech by
saying that, “Great countries like Rome was not built in a day. It takes continued
commitment from the leadership. I think of myself and all my Mahindra colleagues
are custodians of the Mahindra culture that has been built by our predecessors over
the past several decades. We are all safe-keepers of the reputation for strong ethics
and corporate governance that they have built and I feel it is too precious an asset to
be pawned for short term financial gains.” He gives importance to his colleagues
who he considers as important as he is, in the organization. He added stories which
makes his speech more interesting to listen and the listeners don’t feel tedious. He
gave real life examples of his product like Scorpio and he also recited his failures
stories to make his audience understand that failures are just part of life and one must
get over it. He never felt uncomfortable to recite his failure stories. His speech was
clear and to the point. Concise and examples also added points to his speech. He
gave relevant examples and kept his professional. He never deviated from his points
and never gave any point that could raise questions. He never took sides and kept
his speech formal. He was courteous throughout his speech. Instead of using ‘I’ he
used ‘We’ to show his attitude towards his organization. He values ethics and strong
corporate governance and do not compromise these ethics. He did not used any
jargons that would be difficult to understand but use simple terms to make his speech
more important. He balanced his speech well and used every possible way to make
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his speech interesting to listen. He used quotes to make his speech powerful and
wanted his listeners to be positive and believe themselves.
He also wrote a blog on how developing nations can fight climate change. He started
with a flashback from the 19th century and gave us the present situation. He gives
his audience to compare the progress that we should have made earlier but we as
humans failed to do so in a century. He compared the losses we suffer that is around
$200 billion a year. He brings out facts and figures to make his statement concrete.
He gave his friend’s example who lives in the United States and consumes the
electricity worth of $200. He continued to express fear that using these resources
without knowing their limitations will lead to less consumption to those who actually
needs it. He says that, “It is clear that consumers of developed nations will need to
find a way to lower their carbon footprint to ensure that the increasing footprint in
emerging nations can be accommodated for the sake of a sustainable world
economy.” He shows his concern that at this rate of usage no resources would be left
for the developing as well as under developed countries. He ends his blog by asking
questions to the readers. He questions us that, “How do we reduce the carbon
footprint of developed nations? And how do we ensure that the newly developing
nations are able to grow in a carbon-efficient manner?” he also uses the word
“children” to bring our attention on this topic and wants our future to be safe and
sound. He uses simple words rather than using jargons to make his users understand
the situation we live in. He is clear and knows the topic pretty well and do not point
fingers on any country. He wants the developed country to help the developing and
under developed countries so that they can to use resources. However he also wants,
“The development path in these nations must be very different from that followed
by developed nations. GDP growth per unit of energy consumed needs to be
disproportionately higher than before, especially as populations grow.” He gave
examples in his blog and one of the most important thing is that he did not use humor
in his blog because of the topic he chose. Mr. Mahindra is famous for using humor
but this time he knows the depth of the situation and avoided using humor. He used
facts and figures to prove his point so that the blog becomes more credible. Mr.
Mahindra is also planning to produce electric vehicles in India. This blog actually
give him the advantage that he practice what he preaches and does not shoot in the
air. He literally cares for the environment. His blog included a starting point which
emphasized on the work done and what we have achieved so far. Then he gave a
broad overview of the topic which included his examples that actually gave some
experience of what are the costs of resources in developed countries. He described
the problem in a way that could help the readers to understand it. In the end, he posed
questions to the users and motivated us to use resources as efficiently and effectively
as possible. His blog comprised every information that one looks for.

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In yet another bog written by him, he justified the old, traditional days when Indians
in villages used to sit under a big banyan tree and used to share information with
each other. In his starting paragraph, he mentioned about Mr. Marshall McLuhan
who actually coined the term “The Global Village”. Then he continued to say that,
“The metaphor of a village was particularly apt for India, where the community used
to sit under the shade of a banyan tree, share information and gossip, make and
interpret rules and shape their society's protocols and belief systems. All this at great
speed since everyone who possessed any information was right there. However,
urbanization brought distance, which then shrunk once again in a digital universe.”
He misses those old days when information was passed instantaneously without any
hindrance. People used to sit together and talk to each other but today people and
relationships are moving away from each other due to digitalization, which
urbanization has brought.
However in his another paragraph he justified the technology. He says that, “In
corporations, growth and scale distanced CEOs from their customers, their
colleagues and their communities. But the digital domain has the potential to free
them from the tyranny of their corner offices.” He knew he used some jargons which
could be difficult to comprehend but he uses a story to describe an instance which
took place with him. He mentioned that a frustrated expat in Delhi, whose Xylo had
to be sent for repairs just as an important family trip was about to commence. He
tweeted to him in exasperation, saying he regretted buying an Indian car. Mr.
Mahindra noticed his acerbic remark. He mailed his service team in Delhi to see
what they could do. He forgot about this until a week later the expat tweeted his
gratitude and said the family had managed to make the trip after all. Some weeks
later, he was informed that a London daily newspaper carried a column by this
gentleman-who turned out to be the paper's India correspondent-in which he
described the entire episode and ended by saying he was "glad he bought an Indian
car".
In another example he mentioned that a second story which had to do with a young
man who tweeted about how one of his friends, while returning from a late party in
Nasik, got sick on the road just outside his auto factory. The young man referred to
our night security guard who offered them water and a spot to rest and recover. Small
act of good Samaritans, which ordinarily would never have come to his notice, but
he was able to reinforce it by bringing it to the attention of our plant management
and having them convey my personal appreciation to the guard.

This all happened because he was on Twitter. What Twitter enabled in these two
cases, with astonishing efficiency and speed, was signaling to the company about
the importance of customer centricity and the centrality of a collaborative and

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supportive culture. His blog comprised all the relevant information and how
technology can actually help us a lot. He used stories that made the readers believe
that technology can help us to connect with people. He was able to communicate
with his team as soon he notices the comments he got from that family. This reduces
the communication barrier. In the next example too, he mentioned that he would not
have come to know about that security guard, who helped that young man on the
road and offered him assistance in the form of shelter and water. In the end he
concluded his blog by mentioning that, “I am on Twitter because it is an
indispensable device to stay curious, competent and connected! So if you're looking
for me, just come to the new Village Square. I'll be under the Twitter Tree.” He
ended his blog with the same “tree” which he talked about it in his blog earlier.
Mr. Mahindra gave a speech in convocation ceremony: Whistling Woods
International where he talked about the background of Whistling Woods
International and talked about filmmaking. He gave examples of Lord Shiva who is
dancing. He wanted the audience to imagine him dancing and wanted to diversify
our imaginations. He talked about the filmmaking process of this council and wanted
that they should produce films where the world could enjoy their films. The poor
man could know what it looks like to be a prince and a common man could look like
a superhero. He talked about Lord Shiva who has flame in his left hand, which is
considered as a destruction but also a flame of illumination. He wanted that their
films too could destroy the conventional and tired ways of looking at things and
replace them with new and illuminating insights. He wanted them to make films
where people imaginations can be stretched and they think outside their boundaries.
He gave example of the movie “Taare Zameen Par” which he believed was creative
and was on a new topic “dyslexia”. He ended with wishing them good luck. He
maintained his composure and calmness throughout his speech. He gave examples
which connected with the audience well. In the beginning he started with humor
where he once was introduced by a lady where she said, “the less said about Mr.
Mahindra, the better.” Then Mr. Mahindra said that what she actually wanted to say
that, “Mr. Mahindra needs no introduction.” These humors really added some
interest to his speech. He gave examples of movies which he really liked and talked
about Lord Shiva and mentioned what he carries in his hand.

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He used hand gestures throughout his speech. He was clear and concise. He gave
concrete examples and had everything that a speech should have. From the
humorous part, to giving a real life example he maintained his calm and spoke like
a professional. He did not use jargons but used easy words so that the audience can
understand his speech.

In another speech during Inauguration of Vibrant Gujarat Summit he talked about

the entrepreneurs minds of Gujarati people. He started his speech in English but later
changed it to Hindi. He wanted to convey this message to his audience the way they
liked. He continued talking in Hindi and talked about that Guajarati people are not
afraid to fail. They consider failure as a part of their life. He talked about how he
introduced himself to the people here. In Gujarat, he mentioned that he said to
someone that he is Mr. Anand or Mr. Mahindra but people continued to call him
either Mr. Anand Bhai or Mr. Mahindra Bhai. It brought him a feeling of self-
belongingness. He talked about sooner we will be talking about the Gujarat model
in China rather than speaking China model in Gujarat. He made these points to woe
the investors. He made clear signs that he would be beneficial for investors to invest
in Gujarat and thanked the leaders Mr. Narendra Modi to bring that change. He
brought humor and facts in his speech that made the speech more interesting to listen.

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He used hand gestures throughout his speech. He was clear and concise. He gave
concrete examples and had everything that a speech should have. From the
humorous part, to giving a real life example he maintained his calm and spoke like
a professional. He did not use jargons but used easy words so that the audience can
understand his speech. He made his points pretty clearly and informed the audience
about the benefits of investing in Gujarat.
In another interview of NDTV, he talked about Mahindra’s introduction in formula
race cars and how delighted he was when it happened. He talked about his experience
and his team came 2nd in that tournament. He said that it was the only Indian
company out in a race that was displaying cutting edge technology in automotive
world. He talked about his “baniya” strategy where they targeted to cut costs as much
as possible. Cutting costs of removing celebrities, taking cost effective technologies
etc.

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He used hand gestures several times to emphasis on several points to make his
speech more relevant and to make it more comprehendible. He remained calm and
smiled throughout his interview and gave examples of his experience that he had
during that period. He used his points clearly and gave concrete examples too to
support them. They were concise and easy to understand.
In one of his interview in Davos, Switzerland, he was asked to comment on Prime
Minister, Narendra Modi’s speech and he started with saying that he believes that
India is a laboratory for the world. He talked about how India was a fractured country
earlier but now India can provide solutions to the world they are seeking. He
commented that Mr. Modi chose soft power than the hard power. He chose spiritual
power rather than choosing the economy power. He also said that what Mr. Modi
said was not correct but Mr. Mahindra supported Mr. Modi and said that he wanted
to change the rules of the game and then he started his proceedings and that is the
thing Mr. Modi did.
In one of his speech in Mahindra Rise, where he talked Three Things They Never
Taught Me at Business School, he started his speech with humor. He mentioned an
incidence where he was informed that except for his speech everything will be
entertaining but the organizers actually wanted to say that after his speech they
would be having a musical and entertainment programs. He talked about humility,
brevity and self-awareness which are taught to him in his school. He was giving this
speech in Institute of Management Technology, Ghaziabad. He talked to the future
managers of this school and advised them on certain topics. He started his speech
with humor, added facts, also to bring interest narrate a story and ended the speech
by wishing them good luck. He used his hand gestures and maintained eye contact
with the audience. He merely looked at the paper he had and gave the speech more
promptly. He used clear, concise and concrete examples to make his points relevant.

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He used hand gestures several times to emphasis on points to make audience aware
of the relevance of these points. In the speech never used any redundant word and
stick to his professional language.
According to me, he is the most successful speaker because he knows what a listener
really wants to listen. He knows how to write a blog, start a speech and give
interviews. He never uses loose language and had a grip on his language. He uses
examples that are relevant and uses real life cases too. He is never afraid to talk about
his failures because according to him failures are a part of life. He uses humor
effectively and at regular intervals so that the audience do not lose the interest in his
speech or blog. He listens to the questions carefully and smile whenever he is talking
because it boost one’s morale and confidence. He uses hand gestures throughout his
speech. He is clear and concise. He gives concrete examples and had everything that
a speech should have. From the humorous part, to giving a real life example he
maintains his calm and speaks like a professional. He do not use jargons but uses
easy words so that the audience can understand his speech. His volume, tone and
frequency too are in line. To emphasis an important point, he uses hand gestures as
well as modification of his voice to make his audience understand the relevance of
his speech and particular the point. He is courteous in speech and blogs and thanks
everyone who gave him the opportunity to speak at any forum. He always complete
his sentence and never uses words that could mean differently. Sometimes he
changes his language to make audience comfortable and understand what he actually
means to say. He keeps his posture straight and try to simplify the points as much as
possible.

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 BIBLIOGRAPHY

https://twitter.com/anandmahindra?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

https://en.wikipedia.org/wiki/Anand_Mahindra

https://www.youtube.com/watch?v=ubskcDDe7kM

https://www.youtube.com/watch?v=D9PIA53C-7I

http://www.sakshieducation.com/ENGGGStory.aspx?cid=12&nid=70387

https://www.peoplematters.in/article/c-suite/safekeeper-of-ethics-3139

https://www.weforum.org/agenda/2015/12/how-can-developing-nations-fight-climate-change/

https://www.indiatoday.in/magazine/cover-story/story/20130819-anand-mahindra-blog-india67-india-
today-independence-day-special-765141-2013-08-08

https://www.youtube.com/watch?v=YyCkZXR4l_8

https://www.youtube.com/watch?v=VniWmyW9OBI

https://www.youtube.com/watch?v=u17eJXt4H_w

https://www.youtube.com/watch?v=mesVJ8EW_sw

https://www.youtube.com/watch?v=wnzv4Ey5VZk

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