4/7/2020 Chat History

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Welcome to ProBiller. A representative will be available to assist you shortly. If you
4/7/2020 want to know more about us, the link below will direct you to some helpful
Probiller
6:18:37 information. <a href="https://www.youtube.com/watch?v=Jf3zbBQ2D3o"
Support:
a.m. target="_blank" class="iwc-message-link">https://www.youtube.com/watch?
v=Jf3zbBQ2D3o</a>
We handle billing for over 100 different websites from Entertainment to Gaming. If
6:18:37 Probiller
you’re seeing a charge from us it would most likely be due to a membership to one of
a.m. Support:
these websites. Standby as your chat is being transferred to an agent…
6:18:48
khalidgul: hello
a.m.
6:19:38 Probiller
Antonis has joined the conversation.
a.m. Support:
6:19:40
Antonis: Thank you for contacting Probiller, this is Tony(ext.1121). What can i help you with?
a.m.
6:19:46
khalidgul: hi
a.m.
6:20:28
Antonis: yes
a.m.
6:20:56 So I wanted to cancel my pornhub subscription.for that chat help directed me to a URL
khalidgul:
a.m. which asked me to ener 4 digits of my card.upon entering it charged me
6:21:04
khalidgul: I want to refund
a.m.
We are MBI Probiller and we handle billing support for over 100 websites, gaming and
entertainment. If you are seeing charges coming from us, this should be linken to an
6:21:12
Antonis: online membership. I can help you with that. Could you please confirm your email
a.m.
address, your first and last name, your zipcode, the first 6 and last 4 digits of the credit
card number linked to the account.
6:21:46
khalidgul: khalidmgul@gmail.com
a.m.
6:22:12
khalidgul: Khalid (first name) Gul (last name)
a.m.
6:22:24
khalidgul: 10003 zip
a.m.
6:23:34
Antonis: he first 6 and last 4 digits of the credit card number linked to the account.
a.m.
6:23:36
khalidgul: CARD NUMBER 539160XXXXXX6370
a.m.
6:23:52
Antonis: One moment please. Thank you for your patience.
a.m.
6:23:58
khalidgul: sure
a.m.
6:26:40 I have located a 7 free day trial membership to pornhub premium on 4/1/2020. Do you
Antonis:
a.m. recall this signup?
6:26:58
khalidgul: yes
a.m.
6:27:00
Antonis: i see a glitch on the system and it charge you 9.99$
a.m.
I spoke with my supervisor and I managed to get a full refund for you. I have refunded
6:27:06 the following transaction: 9.99$. This will be available in your account in 7-10 business
Antonis:
a.m. days. No further charges will follow. Accounts are cancelled and email of confirmation
sent for both cancellation and refund.

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4/7/2020 Chat History

6:27:08 Antonis: Is there anything else I might be able to assist you with, or any other questions you may
a.m. have about your account?
6:27:42
khalidgul: greatly appreciate it.Thanks
a.m.
6:28:09
Antonis: nothing else?
a.m.
6:28:25
khalidgul: nothing else.Thanks
a.m.
Thank you for contacting Probiller Support, if you have any other questions or concerns
6:28:29 please don't hesitate to contact us, and remember to ask for me! (Tony ext.1121) Please
Antonis:
a.m. comment on our service at <a href="http://www.facebook.com/Probiller"
target="_blank" class="iwc-message-link">www.facebook.com/Probiller</a>
6:28:45 Probiller
Agent has left the conversation
a.m. Support:
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