BHABANS CENTRE FOR COMMUNICATION AND MANAGEMENT

BHUBANESWAR

I am Salini Saha and presently doing a project on “A study on Internet Banking

System”. I request you to kindly fill the question stated below and I assure you
that the data generated by you will be kept confidential.
Personal Details :-
Name:-
Age :-
Occupation:-
Qualification:-
Monthly Income:-
Questionnaire
Tick () any number that represents your answer.
1. Why you choosing UCO bank?
a. Service is good
b. They provide Security
c. Cheaper service charges
d. Employee Behaviour
e. Infrastructure
2. While opening up of account , were you aware of online banking service
provided by the bank ?
a. Yes
b. No
3. Do you use online banking ?
a. Yes
b. No
4. How frequently do you use internet banking services ?
a. Daily c. Monthly
b. Weekly d. Occasionally
5. For which purpose did you use internet banking service ?
 a. Balance inquiry
b. Funds transfer
c. Pay bills
d. Pay taxes
e. Card to card fund transfer
f. Open FD
g. Lock/active debit card/ATM
h. Request to cheque book
i. Shopping
j. Share payment
6. Which online product of UCO bank do you use mostly?
a. BHIM UCO UPI
b. UCO M- banking
c. UCO Pay + Wallet
d. UCO Pay + instant account opening
e. UCO M – Passbook
f. Debit cards limits
g. Prepaid Cards
h. UCO secure
i. BHIM Aadhaar- Pay
j. UCO smart Pay
k. Bharat bill pay
7. Which one is the main reason for use internet banking ?
a. Privacy
b. Not to move anywhere
c. Eassy to use
d. Saving time & speed
e. Better information
f. 24hr Service
8. Are you aware of the security threats and frauds in online banking and
familiar with the methods of secured online transaction?
a. Yes
b. No
9. Do you think online banking is better substitude of traditional banking
system?
a. Yes
b. No
10.In your opinion which operation should be modified for better service
in future?
a. ATM service
b. Account service
c. Fund transfer
d. Bill payment
e. E-Tax payment
f. E-Deposite
g. Internet security services
11. Are you in the opinion that your UCO bank charges unnecessary for
online services ?
a. Necessary b. Unnecessary
12.Give your overall rating in Internet banking services?
a. Excellent
b. Very Good
c. Good
d. Average
e. Poor