Center of Advanced Studies in Engineering

1. Brief Introduction

Course Name: Total Quality Management

Course Code: HU 4106

Instructor Muhammad Junaid Iqbal

Semester SPRING 2017

Credit Hours 3-0-3

Class Timings Monday & Wednesday 2:00 – 3:30 PM

Email junaid@case.edu.pk

Teaching Assistant --

Group Email -----

CASE Telephone No. (051) 8432273 Ext. 421

2. Brief Description of the Course

Total Quality Management (TQM) is a comprehensive and fundamental rule or belief for
leading and operating an organization, aimed at continually improving performance over
the long term by focusing on customers while addressing the needs of all stakeholders. It
is both a philosophy and a set of guiding principles that represent the foundation of a
continuously improving organization.

The course is divided into two parts and the first part covers the principles and practices
of TQM. The student will learn the basic TQM concepts of leadership, customer
satisfaction, continues process improvement and Statistical Process Control.

The second part deals with tools and techniques of TQM. The student will learn about the
benchmarking, quality management systems, quality by design, ANNOVA & Design of
Experiments

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 3. Course Learning Outcomes

Upon successful completion of the module students will be able to:

 Describe TQM philosophies, strategies and important quality concepts such as

customer focus, employee empowerment, and continuous improvement.

 Explain various tools and techniques of quality management such as

benchmarking, QMS, quality by design etc.

 Analyze Statistical Process Control charts and related techniques.

4. Course Contents Detailed Distribution

Note: This schedule is tentative and can be subject to change

Schedule Contents
Introduction to Quality
Week 1 & 2
Philosophies & Frameworks
Week 3 Focusing on Customer
Week 4 Leadership & Strategic Planning
Week 5 Statistical Process Control
Week 6 Statistical Process Control
Week 7 Product & Service Design / Reliability Testing
Week 8 Mid Term Examination
Week 9 Benchmarking & QMS
Week 10 Six Sigma & Seven Magnificent Tools of Quality
Week 11 Sampling & hypothesis Testing
Week 12 Analysis of Variances
Week 13 Analysis of Variances / Taguchi Loss Function
Week 14 Design of Experiments
Week 15 Design of Experiments
Week 16 Project Presentation
Week 17 Final Examination

5. Grade Distribution

Mid Term 20%

Final 40%
Project/Presentation 20%
Assignments* 10%
Quizzes 10%`

*All Assignments must be hand written

6. Misc. Instructions:

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  Attend lectures
 Read the text and other instructional materials
 Maintain class sanctity

7. Text Book(s)

 Evans, J. R., & Lindsay, W. M. (2012). The management and control of

quality (pp. pp-687). 8th Edition, Mason, OH: South-Western.

 Besterfield, Dale H. et. al, Total Quality Management, 3rd edition.

*errors /omissions accepted

THE END & BEST OF LUCK

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