Dell Support Services

Next Bussines Day On-Site Response Service

Technology is a significant investment, and it pays to protect your IT systems from costly
downtime. With Dell, you get fast resolution, high uptime, and increased productivity. Dell
puts you back to work fast.

For those times on-site service is required, Dell has the right plan for your business needs.
Dell has developed a variety of on-site service packages tailored to varying customer
requirements for system uptime, beginning with the Next Business Day On-site Response
Service1. Designed to provide a base level of customer security, the Next Business Day
Response Service places a Dell-certified technician at your location the following business
day (if necessary).

Why Dell for Next Business Day Response Service:

• Dell is your single point of accountability for an outstanding end-to-end service

experience
• It's convenient. Dell maintains records of all service incidents, including calls to
Tech Support and on-site repairs
• Provides affordable protection for your technology investment
• Features an award-winning support team with outstanding service performance
metrics
• Leverages Dell's strengths in remote and E-support services to quickly resolve your
problems

Support Procedures

When you contact Dell Technical Support with an issue, we will ask you to participate in
some limited phone-based troubleshooting to identify the root cause of the issue. Dell's focus
on remote troubleshooting can help minimize overall system downtime by getting the issue
quickly fixed remotely or helping us to dispatch the right part (if necessary) - all in an effort to
get your system or Dell printer up and running as quickly as possible with a repaired system
on the first call.

You will help the technician serve you better if you have your service tag number, operating
system version, and peripheral models you are using. Dell Tech Support can then access our
large database for your system or Dell printer and extensive knowledge base.

Let the technician know what error message you are getting and when it occurs, as well as
what steps you may have already taken to solve the problem. If Dell cannot resolve the issue
over the phone, a service call will be placed to dispatch the appropriate part(s) and a service
technician, if necessary.

Visit www.dell.com/la/services for more information

1
Service may be provided by third-party. Technician will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions and terms
Services valid for Latin America and Caribbean only.
Dell Support Services

Next Bussines Day On-Site Response Service

With Next Business Day Response Service contracts, calls dispatched by Dell Technical Support
before 5:00 PM local customer time will receive a response on the next business day (during your
Principal Period of Maintenance (PM); Monday through Friday, excluding regularly observed
holidays. For calls dispatched after 5:00 PM local customer time, the service technician will take
an additional business day* to arrive at your location. The actual response time on the next
business day is dependent upon parts delivery to the technician for the customer's local area.
Once the part is received, the technician will attempt to call the customer directly to schedule a
specific time that is convenient to deliver the service that day.

- Business day for this service to be performed is defined as Monday through Friday only. If the technician is dispatched
after 5:00 pm on a Friday, the parts will not be dispatched until that following Monday and the on-site service will be
performed the next business day (which would be Tuesday).

Country Phone Number Country Phone Number

Anguilla 800-335-0031 Guatemala 1-800-999-0136
Antigua & Barbuda 1-866-874-3034 Guyana 1-877-440-6514
Argentina 0-800-666-0789 Jamaica 1-800-682-3639
Aruba 800-1727 Mexico 001-877-533-6230
Bahamas 1-866-874-3038 Montserrat 866-278-6822
Barbados 1-800-534-3349 Netherlands Antilles 001-800-882-1519
Belize 866 686 9880 CODE 811 Nicaragua 001-800-220-1006
Bermuda 1-800-342-0671 Panama 001-800-507-1386
Bolivia 1800-10-0238 Peru 0-800-50-669
Brazil 0-800-8911511 Puerto Rico 1-877-839-5123
British Virgin Islands 866-278-6820 St Lucia 1-866-464-4352
Cayman Islands 1-877-261-0240 St Kitts & Nevis 1-877-441-4731
Chile 1-230-020-3942 St Vincent & Grenadines 1-866-464-4353
866-686-9850 CODE
Colombia 01-800-9-155745 Suriname 156
Costa Rica 0-800-0120230 Trinidad & Tobago 1-888-837-0309
Dominica 866-278-6821 Turks & Caicos 1-866-464-4355
Dominican Republic 1-800-148-0530 Uruguay 000-413-598-2521
El Salvador 01-899-753-0777 U.S. Virgin Islands 1-877-673-3355
Ecuador 877-665-3355 Venezuela 0-800-100-3605
Grenada 1-866-540-3355 Border USA 800-808-7998
Other Countries/Areas 512-728-4093
For full terms and conditions for Dell's hardware support services, please visit: www.dell.com/la/services

1
Service may be provided by third-party. Technician will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions and
Terms of Service. Services valid for Latin America and Caribbean only.