Develop a detailed process flow chart of a KFC shop.

The output should be a detailed process flow chart

along with its analysis for different process performance criteria i.e. bottleneck, Cycle time, Overall
service lead time, TAKT time, efficiency etc.

Customers Cashier Cook

Start Receive Customers

Order and input the Receive Customer
Customers enter order in POS-10s order through
restaurant – 15s Cashier – 5 s

Give Customer
Customers gets in queue Receipt-5s Prepare Food as per
to order – 15s order -360 s

Line to Call Customers token

number -5s Stores food in
order-120s
storage area- 20s

Receive Food
from storage
Customers Order – area-10s
120s

Cashier checks Deny food

Customers Receives Receipt-5s
receipt -10s -10s

Wait to pick up
food – 300s No

Does the
order token
number
Customers walks to counter to
match the
pick up food/ waits in the line-
order no.-60s
10s
from kitchen

Customer hands cashier receipt – 5s

Yes
Customer receives food
(may eat or take away)-
END Give Customer the food -5s
10s
 1. Bottleneck is the preparation of the food item which takes around 360s, the highest among all
other processes.
2. Cycle Time:
steps process Time taken(seconds)
1 Cook receives order 5
2 Prepare Food as per order 360
3 Give food to Cashier- 20
4 Stores food in storage area 10
Total 395

3. Overall Service Lead Time:

steps process Time taken(seconds) Time taken(seconds)
1 Cashier receive Customers Order and input the order in POS 10 10
2 Give Customer Receipt 5 5
3 Cook receives order 5 5
4 Prepare Food as per order 360 360
5 Give food to Cashier- 20 20
6 Receive Food from storage area 10 10
7 Calls customer token number 5 5
8 Delay from customer 15 15
9 Cashier checks receipt 10 10
10 Does the order token number match the order no ? 60 60
11 Give Customer the food (if yes) 5
12 Give Customer the food (if no) 10
505 510

4. TAKT Time:
Shift time for KFC: 12 hours = 720 mins

Average customer demand = 360

So, TAKT Time = 720/360 = 2 mins

5. Efficiency:
Effective capacity = 480 orders

Actual average Capacity = 360 orders

So, Efficiency = 360/480 = 75%