Burnout

Among Healthcare Professionals

Brian Chang, Pharm.D., PGY-1 resident; Christi Trimbath, Pharm.D., BCPS
Affiliation: Ascension St. Vincent Evansville

Background Results Results Continued

• Burnout is a syndrome characterized by physical, emotional Total emails sent = 875 Total Responses = 139 Professional Burnout
and mental exhaustion that results in decreased personal
accomplishment at work.1 Physician 21 Physician 3
42%

Percentage
• Burnout has been proven to be a danger to patient safety as Pharmacist 40 Pharmacist 33 32%
defined by three dimensions: exhaustion, depersonalization, Technician 33 Technician 10
and personal accomplishment.2 13%
Nurse 781 Nurse 93 0%
• Societal beliefs, organizational changes, and informational
Pharmacist Pharmacy Nurse Physician
overload may contribute to burnout. Technician
• Burnout can be prevented by identifying the cause, setting
Response Rate
boundaries, asking for help, and feeling fulfilled by the job. Overall Burnout and High Level Burnout Score
PHYSICIAN 14%
• Maslach Burnout Inventory (MBI), a 22-item questionnaire, Overall Burnout rate 37%
is considered to be the gold standard tool for assessing NURSE 12% High Emotional Exhaustion 13%
burnout.2 PHARMACY
30% High Cynicism 40%
TECH

83% Low Personal Accomplishment 25%

Methods PHARMACIST

• MBI distributed via email to all hospital-based physicians, Discussion

pharmacy staff, and nurses.
• A high score in the first two domains, exhaustion and
• Online Survey open from October 24 to November 12,
2019. Data collected through REDCap. Average Maslach Burnout Inventory Score depersonalization, combined with a low score in the personal
achievement domain may indicate burnout.
• Stratified data into three groups: Physician, Pharmacist, 38 • Highest percentage response rate from pharmacy.
Nurse with department and specialty recorded for each
group. • 50% of the respondents had a prior medication error or near
miss, of which 17% believed it could be attributed to burnout.
• Responses expressed in terms of frequency of occurrence of
19 • Majority of the healthcare professionals believe that they are
specific feelings (0=never and 5=a few times a week)
burned out due to “ short staff”, ”staffing issues”, “workload”,
• Point totals recorded for each of the 3 domains 10
“rotating between different sites”.
• Assessment of point totals to determine degree of
• Future directions are to discuss the magnitude of the issue
perceived burnout. Exhaustion Depersonalization Personal Achievement with leadership and provide potential recommendations to
Maslach Burnout Inventory Scale address ways to decrease burnout.
Maslach Burnout Inventory Result Interpretation
Emotional Personal
Exhaustion
Depersonalization
Accomplishment Exhaustion Moderate Burnout
Disclosures and References
Low-level • Dyrbye, L.N., et al. NAM Perspectives. 2017.
≤ 17 ≤ 5 ≥ 40
Burnout Depersonalization Moderate Burnout • C. Maslach, S.E. Jackson, M.P. Leiter (Eds.), Maslach Burnout
Moderate Inventory manual (3rd ed.), Consulting Psychologists Press
18-29 6-11 34-39
Burnout (1996)
High- level Personal Accomplishment Moderate Burnout
≥ 30 ≥ 12 ≤ 33 Brian Chang has nothing to disclose
Burnout
Christi Trimbath has nothing to disclose
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