Professional Documents
Culture Documents
Mastering Negotiation Skills PDF
Mastering Negotiation Skills PDF
Mastering Negotiation Skills PDF
TARINI- 41002
SACHIN- 41001
Prepared By : Gihan Aboueleish
Contents
• What is Negotiation?
• Features of Negotiation
• Why Negotiate ?
• Types of Negotiation
change ”
You can’t sail anywhere until you learn which way the wind wants to blow
Aboueleish
• “A give-and-take decision-making
process involving interdependent parties
with different preferences.”
Defined :
Negotiating is the process of communicating back and
forth, for the purpose of reaching a joint agreement
about differing needs or ideas.
• To reach an agreement
• To beat the opposition
Aboueleish
• To settle an argument
• To make a point
Types Of Negotiation
Distributive Negotiation
Integrative Negotiation
• The key questions is: “How can the resource best be utilized?”
BARGAINING
Aboueleish
To
Negotiated
Agreement
Why BATNAS Matter
What are
some of the intuitive things we do in a negotiation
the counter-intuitive thing we might consider as an
alternative ?
Automatic gear Shift into manual
Focus on Positions Focus on interests
Dive into the negotiation Defer the negotiation to a time of our own
choosing, gather information first
When our proposals are rejected, Ask why our proposal doesn’t work, and
justify and defend them gather information
Aboueleish
personalities play in negotiating that you
must take a variety of approaches to
negotiation, since no single set of
principles will suffice in all circumstances
Negotiation Skills Style Test
1.Government 1. Adhering to
Gihan Aboueleish
Negotiation Skills -
• How much it matters if you do not reach the
agreement?
BATNA
The Best Alternative To a
Aboueleish
clean-up plan with the company, but the
business refuses to voluntarily agree on a plan
of action that the community is satisfied with.
Issues In Negotiation
The Role of Mood & Personality Traits in Negotiation;
Negotiation Skills -
Gihan Aboueleish
Exercise #1
Roles : Rita, a 15 year old girl. The Observer
becomes Rita’s parent. Others are Observers to
record use/abuse of “win/win” techniques.
Gihan Aboueleish
Negotiation Skills -
cost cutting, enforcing unpopular rules, discipline).
On issues vital to the organization’s welfare.
When you know you’re right.
Against people who take advantage of
noncompetitive behavior.
Use …..Collaboration
To find an integrative solution when both sets of
concerns are too important to be compromised.
When your objective is to learn.
To merge insights from people with different
Aboueleish
Use….Accommodation ;
When you find you’re wrong and to allow a better position to be
heard.
To learn, and to show your reasonableness.
When issues are more important to others than to yourself and to
satisfy others and maintain cooperation.
To build social credits for later issues.
2. collaborative
5. accommodating
Key steps • In writing
• Speed
• Enforce
Communicate clearly
Confidence
Flexible Close deal
Control
• Build expectations
Strategy
Who with Which style?
Homework
Preparation Easy first
Objectives Manage agenda
91Benefits to both Negotiation Skills - Gihan
Aboueleish
Negotiation Strategy
High
BARGAININ
EMOTION
G
[Ability to modify others]
Gihan Aboueleish
Negotiation Skills -
INTITUTION
COMPROMI
LOGICALLY
SE
Low
Low High
INFLUENC
E
Bargaining Zone Model Of Negotiation
Gihan Aboueleish
Negotiation Skills -
Area of
potential
agreement
1. Investigation
2. Mediation
Aboueleish
• Negotiation is one way of creating trust – or deciding
whether trust is justified.
• Example: “The Negotiator’s Dilemma” a classic risk
strategy game
The Negotiator’s Dilemma
B Cooperates B Competes
Gihan Aboueleish
Negotiation Skills -
3) It is a mistake to assume you know what the
other party wants.
4) Never accept the 1st offer.
5) Don’t fear to negotiate.
Skills For Effective Negotiation
• Preparation and planning skill
• Knowledge of the subject
• Ability to think clearly and rapidly under
Aboueleish
Proposing
DEBATING
• To be successful in negotiation you must build relationships and trust
• You need to avoid the following-
• Point scoring – “Your company is always late with deliveries so I’m not paying that!”
• Insults – “If you insist on that price you must be stupid”
• Provocation – “Keep talking like that and see where it gets you!”
Gihan Aboueleish
Negotiation Skills -
• Threats – “You just wait until your other customers hear about this”
• Instead try-
• Building a relationship – It will make your negotiation much easier
• Sticking to an agreed agenda – This will help avoid destructive discussions.
• Share information and ask questions – What do you want – what do they want
• Try and be positive and listen – What do they want and why – look for areas of
win/win or easy compromise.
PROPOSING
• When proposing your offer consider
• Consider both your entry and exit – This could include all or
some of your wants, and your opponents entry and exit points
Global marketplace
Steady dialogue
Creative solutions
Your experiences? Negotiating in Dubai
Developers
Contractors