COVER PAGE

COVER PAGE

(This header is not included in actual template)

Size: Official Dimensions

of the Official Logo
Resolution: High
resolution
INSERT AGENCY LOGO HERE

AGENCY NAME
Font Style: Official Font Style of the
Government Agency Name
Font Size: Should at least be 20

CITIZEN’S CHARTER Font Size: Should at least be 20

2019 (1st Edition)

Text: Year (No. of Edition)
Font Size: Should at least be 16
 FIRST PAGE

(This header is not included in actual template)

Size: Official Dimensions

of the Official Logo
Resolution: High
resolution
INSERT AGENCY LOGO HERE

AGENCY NAME Font Style: Official Font Style of the

Government Agency Name
Font Size: Should at least be 20

Font Size: Should at least be 20

CITIZEN’S CHARTER
2019 (1st Edition)
Text: Year (No. of Edition)
Font Size: Should at least be 16
Page Number
 INSERT AGENCY
LOGO HERE
AGENCY PROFILE

(This header is not included in actual template)

Alignment: Top Rightmost Corner

Height: 1 Inch
Resolution: High Resolution
I. Mandate:
From this page onwards, the official
logo of the government agency
shall be printed at the top rightmost
corner of the header of every page

II. Vision:

Text Headers:
 Alignment: Left
 Font Style: Arial, Bold
 Font Size: 14
Body of Text
 Alignment: Justified
 Font Style: Arial
III. Mission:  Font Size: 12

IV. Service Pledge:

Alignment: Top Rightmost Corner

Height: 1 Inch INSERT AGENCY
Resolution: High Resolution
Page Number LOGO HERE
Alignment: Center LIST OF SERVICES
Font Style: Arial, Bold
Font Size: 14
Central/Head Office Page Number
External Services Page Number
Service A Alignment: Left
Page Number
Service B Font Style: Arial Page Number
Service C Font Size: 12 Page Number
Internal Services
Service A Page Number
Service B Page Number
Service C Page Number

Regional/Field Office Page Number

External Services Page Number
Service A Page Number
Service B Page Number
Service C Page Number
Internal Services
Service A Page Number
Service B Page Number
Service C Page Number

Provincial Office Page Number

External Services Page Number
Service A Page Number
Service B Page Number
Service C Page Number
Internal Services
Service A Page Number
Service B Page Number
Service C Page Number

Page Number
Alignment: Top Rightmost Corner
Height: 1 Inch
Resolution: High Resolution
 INSERT AGENCY
LOGO HERE
SERVICE HEADER

(This header is not included in actual template)

Alignment: Center
Font Style: Arial, Bold
Service Office
Font Size: Should at least be 20

Service Category
Alignment: Center (right below the
Title Header)
Font Style: Arial, Bold
Font Size: Should at least be 18

Page Number
Alignment: Top Rightmost Corner
Height: 1 Inch
Alignment: Left Resolution: High Resolution
Font Style: Arial, Bold
Font Size: 14 SERVICE SPECIFICATIONS
Shall be numbered
(This header is not included in actual template)

# Service Name
Service Information
Office or Division: Text Headers:
Classification:
Type of Transaction:
Who may avail:
CHECKLIST OF REQUIREMENTS
Manner of writing:
Manner of writing:
Document
Agency1 (#– of copiesOffice/Division/Desk
Specific needed per type of copy)
CLIENT STEPS
Manner of writing:
Action – Location of Action
– Reminder, if any
Number each Client Step –
should be parallel with the
Agency Actions numbers
INSERT AGENCY
LOGO HERE
Alignment: Left
Font Style: Arial
Font Size: 12
Body of Text:
 Alignment: Left  Alignment: Left
 Font Style: Arial, Bold  Font Style: Arial
 Font Size: 12  Font Size: 12
WHERE TO SECURE
AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
Manner of writing:
# Day/s, # Hour/s, # Minute/s
Manner of writing:
Number each Agency
Manner of writing:
Action – should be in
Alignment: Center
parallel with the Client
Steps numbers Text: Position or Designation of the Person Responsible
For Agency Actions that Font Style: Arial, Italicized || Font Size: 11
are more than 1, use the
Text: Office of the Person Responsible
numbering scheme: 1.1,
1.2, 1.3, 2.1, 2.2, 2.3, etc. Font Style: Arial || Font Size: 11
Manner of writing:
 For standard fees, follow this order: Type of Fee – Type of
Currency (Acronym in all capitals) Amount.
 For fees varying case to case, enumerate the breakdown or
list the amount to be paid instead.
 For fees in tabular form, put the table of fees right after its
corresponding Service Specifications Table.
 For fees that varies due to a specific computation, write the
computation guide (formula).
 If no fees are required, write “None.”
Page Number
Feedback and Complaints Mechanism
(This header is not included in actual
template)
 INSERT AGENCY
LOGO HERE

Alignment: Left Alignment: Top Rightmost Corner

Font Style: Arial, Bold Height: 1 Inch
Font Size: 14, ALL CAPITALS Resolution: High Resolution

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback
How feedbacks are processed
Text Headers:
How to file a complaint  Alignment: Left
How complaints are processed  Font Style: Arial
Contact Information of CCB,  Font Size: 12
PCC, ARTA

Page Number
 INSERT AGENCY
List of Offices LOGO HERE

(This header is not included in actual template)

Alignment: Left Alignment: Top Rightmost Corner

Font Style: Arial, Bold Height: 1 Inch
Font Size: 12 Resolution: High Resolution

Office Address Contact Information

Office A Address Hotline Number
Office B Address Hotline Number
Office C Address Hotline Number

Alignment: Left
Font Style: Arial
Font Size: 12

Page Number