Professional Documents
Culture Documents
Nielsen Millennial Report Feb 2014 PDF
Nielsen Millennial Report Feb 2014 PDF
BREAKING THE
MY THS
12%
24%
GREATEST/SILENT
BOOMERS
24%
GEN X
MILLENNIALS
24% GEN Z
16%
COMMON MY TH #1:
Millennials are narcissistic.
REALIT Y:
Millennials care about self-expression, but
they aren’t totally self-absorbed. They put
importance on taking care of their parents
in old age and making a social impact.
While much of the Boomer’s size was fueled by high birth rates,
Millennial size is driven by immigration. Millennials are 14 percent first
generation and 12 percent are second generation,iii indicating strong
ties to their home country–from food choices to language and media
preferences. Multigenerational households are also more prominent in
these cultures, a trend that can affect family dynamics, household watch
and buy patterns and housing development, and further strengthens ties
to the home country.
+73%
SINCE 2003
22%
34% 31%
2003 2013
38%
44%
31%
Ten years ago the majority of the Millennials either spoke only
English or mostly English in the home. Today, the bilingual Hispanic
is the dominant group within these Millennials. What is this telling
us? Hispanics are choosing to speak more Spanish and maintain
cultural ties.
Despite being hit hard by the recent recession, Millennials are APR 13.1 1.1
optimistic. They’re also ambitious. While 69 percent don’t feel they MAY 13.2 1.4
currently earn enough to lead the kind of lifestyle they want, 88 percent
JUN 13.5 1.8
think they’ll be able to earn enough in the future.
JUL
12.6 2.0
2013
Millennials, especially the younger, express a strong desire to make it
to the top of their professions. This optimism extends to feelings about AGE 55 AND OVER
the country, 41 percent of Millennials say they feel satisfied with the way
JUL
things are going in the country, compared to 23 percent of Boomers.v 2012
6.1 1.4
A whopping 69 percent of Millennials also say they’re happy with their AUG 5.9 1.7
local communities. SEP 5.9 2.0
OCT 5.8 2.2
NOV 5.8 1.8
DEC 5.9 1.7
JAN 6.0 1.6
FEB 5.8 2.0
MAR 5.5 1.5
APR 5.5 1.1
MAY 5.3 1.4
JUN 5.3 1.8
JUL
5.0 2.0
2013
MISERY INDEX =
UNEMPLOYMENT RATE +
INFLATION
45-54 19.2 96
55-64 10.9 66
65+ 6.3 44
31%
24%
26%
18%
13%
10%
BRAND ENDORSEMENTS
ACCORDING TO NIELSEN, AN ENDORSEMENT CAMPAIGN WITH
A MUSIC ARTIST HAS BEEN SHOWN TO INCREASE BUY RATES OF A
PRODUCT BY AS MUCH AS 28% AMONG THE ARTIST’S FANS.
Education, poverty and the environment are the causes they care about
most.xv And, when they care about a cause, they evangelize it. They
spread the word to their networks. Roughly three-quarters of Millennials
have shared information on events from a non-profit on Facebook and
69 percent have shared stats on their favorite causes.viii
Millennials are more likely than their older counterparts to indicate that
they’re willing to spend more for goods and services from companies
that have implemented programs to give back to society, and this
willingness to spend more has risen over the past two years. Over 60
percent are also willing to pay more for a product if it’s good for the
environment.x
When they buy, they care about a brand’s social impact, making cause-
marketing appealing to this generation.xi
53%
55%
53%
52%
53%
51%
50%
49%
49%
48%
47%
44%
43%
42%
39%
38%
38%
37%
34%
33%
32%
2011 2013
Source: Nielsen Global Survey on Corporate Social Responsibility, Q3 2011 and Q1 2013
40%
management (59%), lifestyle (58%), food delivery (32%), smoking
cessation (29%) and health assessments (22%) to help them lead a
healthier lifestyle.xv Given their low paychecks, they appreciate discounts
for health programs, and when they skip going to the doctor, it’s most
likely for financial reasons.
In line with their social nature, Millennials appreciate the personal touch
in dealing with their health. Younger Millennials are more likely than
their older counterparts to like check-in calls from their health providers
with reminders for appointments and health advice.xv
Younger Millennials are much more open to (and 40 percent more likely
than average) spend on alternative medicine, while older Millennials YOUNG MILLENNIALS ARE
are 32 percent more likely than average. They are also more likely to use
40% MORE LIKELY TO SPEND
acupuncture, herbal remedies and massage therapy and less likely to
use prescription drugs, compared with their older counterparts.xv Given ON ALTERNATIVE MEDICINES
the racial and ethnic diversity of Millennials and the cultural traditions
tied to alternative medicine, they also may not be as tied to Western
medicine as the older generations.
REALIT Y:
The American Dream no longer means
a comfortable home in the suburbs.
Millennials aspire to stay in the cities
rather than moving to the suburbs or rural
areas, presenting a potential problem
for Boomers who will eventually want to
downsize and sell their large suburban
McMansions.
Cities like Miami, Memphis, San Antonio, Portland and Jersey City have
adopted New Urbanist principles to make their suburban areas more
livable. New Urbanism can make the suburbs more attractive to Millennials,
particularly older Millennials who may be starting families but still want the
feeling of an urban environment.
The markets where Millennials are most highly concentrated reflect this
desire to live in more urban, creative environments. Austin, Texas has the
highest concentration, with almost 1.2 times the national average rate.xx
Austin fits the ideal for Millennials with urban energy, an exciting art and
music scene and close proximity to shopping, dining, offices and education.
In Austin, they are highly concentrated in urban areas near the city core and
less concentrated in the suburban and rural areas.
With the exception of Washington D.C., the top markets for Millennials are
in the western portion of the country. Comparatively, Boomers, top markets
are concentrated on the East Coast. The growing young population in the
Western U.S. will affect demand in these areas.
In addition, Millennials in the workforce are more likely than their older
counterparts to walk to work.xxv More than any other generation, they
have expressed a preference for walkable communities with good public
transportation options.xvii
COMMON MY TH #3:
We’re all broke.
REALIT Y:
While Millennials have been hit hard by
the recession they, also make up a larger
percentage of those with $2 million + in
assets than Gen X.
$28.6
$24.7
$23.8
$21.0
$18.6
$17.7
$15.8 $15.6
$14.1 $14.2
$10.0
1962 1969 1983 1989 1992 1995 1998 2001 2004 2007 2010
Source: Wolff, E. N. 2012. “The Asset Price Meltdown and the Wealth of the Middle Class”
National Bureau of Economic Research Working Paper No. 18559
ALL YOUNG
MILLENNIALS MILLENNIALS
WE’RE DIY-ERS
Millennials like to handle their finance themselves, primarily online. 20-24:
20-34:
Older Millennials are 28 percent more likely than average to buy mutual $3900
$8000
funds online. And, both younger and older Millennials are more likely
than their older counterparts to engage in online trading, with older
Millennials being 32 percent more likely than average.xxvi Also, given
their techie nature, it’s not surprising that they are the heaviest Internet OLDER OVERALL U.S.
bankers and most likely to purchase insurance online. MILLENNIALS MEDIAN
They’re much less likely than the older generations to have contact with
financial advisors, which is a challenge for banking and investment 25-34: IPA:
OLDER
institutions. Younger Millennials areBOOMERS
41 percent(55 TO likely
less 64) than
SILENT GENERATION/GREATEST
average, GENERATION (65 OR$14,700
$9700 ABOVE)
and older Millennials are 34 percent less likely than average.
MILLENNIALS (UNDER 35) GEX X (35 TO 44) YOUNG BOOMERS (45 TO 54)
REALIT Y:
Millennials are bigger deal/discount
shoppers than any other generation.
SUPERCENTERS SUPERCENTERS
Source: Nielsen Homescan, Total U.S. 52 weeks ending 12/29/2012, based on total basket ring, excluding gas only or Rx only trips.
Source: Nielsen Homescan, Total U.S. 52 weeks ending 12/29/2012, UPC-coded products
While Millennials may not be clipping coupons from the Sunday paper
the way their Boomer parents do, they’re still focused on shopping deals.
Deals account for 31 percent of their shopping dollars.xxix And, the top
20 apps used by Millennials are either retail or discount focused, with
Amazon Mobile and Groupon topping the charts. Millennials may want
the latest and greatest products, but given their smaller paychecks and
reliance on their families, they need to be savvy and thrifty when they
shop.
% DOLLARS ON DEAL
MILLENNIALS 31%
GEN X 27%
BOOMERS 25%
9,000
8,000
7,000
UNIQUE AUDIENCE (000)
6,000
5,000
4,000
3,000
2,000
1,000
0
AMAZON MOBILE
EBAY MOBILE
GROUPON
APPLE PASSBOOK
STARBUCKS
SHOPKICK - YOUR
FAVORITE STORES
AMAZON APPSTORE
LIVINGSOCIAL
CRAIGSLIST MOBILE
WALGREENS
TARGET
ENDORSE
RETAILMENOT
COUPONS
ETSY
TAPPORO
(MAKE MONEY)
FREE GIFT CARD
REWARD-APPNANA
AMAZON LOCAL
GOOGLE OFFERS
Starbucks, another Millennial favorite, also tops the charts for their app
usage.xxxi The Starbucks app lets Millennials pay for their Frappuccinos
with their iPhones, manage their rewards and discounts, and features
free game and music downloads each week, appealing to their techie
side and their love of a good deal.
HARDEE’S 86 KFC 98
KFC 82 BOSTON 97
BOSTON 82 LONG JOHN SILVER’S 96
PANERA 81 WHITE CASTLE 96
ARBY’S 79 PANERA 95
MILLENNIALS GEN X
This desire for authenticity, tied to localism and regional pride in the
products they buy is also seen in changes to product packaging. The
micro-labeling trend shows the desire for a sense of community pride,
as well as education on where goods are produced. “Made in America”
is no longer enough of a draw the way it was with the older generations.
From Apple’s “Made in California” label, to “By Brooklyn,” which only
sells products made in this New York City borough, Millennials crave
the distinctive character of locally made goods. They also understand
that buying foreign-made goods translates to higher carbon footprints,
less sustainability and fewer jobs–and they have been hardest hit by
unemployment.xxxii
COMMON MY TH #5:
Print is dead for Millennials.
REALIT Y:
Millennials aren’t reading the Sunday
paper but they read more magazines than
Boomers.
Facebook Mobile tops the charts for Millennial app usage in terms of
both unique audience and time spent, followed by other social media
apps like Instagram and Twitter. Millennials are also music lovers,
frequently tapping into Pandora on their smartphones while checking
their Gmail accounts. Millennials also spend time playing games like
Candy Crush Saga on their smartphones.xxxvii
50,000
UNIQUE AUDIENCE (000)
INSTAGRAM
40,000
PANDORA
(APPLE)
30,000
RADIO
MAPS
FACEBOOK
20,000
YOUTUBE
GOOGLE
GOOGLE
SEARCH
GMAIL
10,000
MAPS
PLAY
2,50,00,000
GOOGLE MAPS
2,00,00,000
MESSENGER
INSTAGRAM
FACEBOOK
PANDORA
1,50,00,000
YOUTUBE
CHROME
TWITTER
RADIO
GMAIL
FACEBOOK
1,00,00,000
50,00,000
Just as they desire authenticity in the goods they purchase, they expect
an authentic experience when interacting with companies via social
media. Brands must provide a personal, direct, customized experience
when interacting with them.
CBS Under the Dome ABC The Bachelorette CBS Under the Dome FOX Hell’s Kitchen
NBC America’s Got Talent NBC America’s Got Talent NBC America’s Got Talent FOX Masterchef
NBC Amores Verdaderos NBC Masterchef FOX Hell’s Kitchen ABC The Bachelorette
UNIVISION Hell’s Kitchen FOX Hell’s Kitchen FOX Masterchef NBC Under the Dome
FOX Master Chef FOX Amores Verdaderos NBC Big Brother CBS Big Brother
Source: Nielsen NPower, Rating Analysis, Based on AA% for the month of July 2013.
Note: This is based on summer programming.
• Find Us in the Cities (or Still Living with Mom and Dad): While
Millennials are dispersed across the country, they’re much more likely
to live in cities on the West Coast. They put a premium on the urban
lifestyle and don’t aspire for the suburban white picket fence. If you
find them in the suburbs, appeal to them in urban formats and
community settings.
• Reach Us via Social Media and Mobile: They aren’t sitting at home on
the couch watching TV, they’re tethered to their smartphones and
social media 24/7–making these effective ways to reach them. They
are social, but they do filter and gate-keep intensively. Reach their friends
and respect the collective and they’ll be more likely to engage.