Order Details Contact Details

Order Id : 36915459143976008029 Naman Shrivastava

Order Date : 08th January, 2020 namans0211@gmail.com

Booking Id : 25PSX3DB (+91) 9619082626

PNR Number : TS200108214020312625WNAU/33357447/M,lore-Mumbai Scania / Volvo.

Travels Name : SRS Travels

Booking Partner

Gokarna to Mumbai Sat 22 Feb 2020

Gokarna | 23:20 012:00 | Mumbai

Sat 22 Feb 2020 13 h 25 m Sun 23 Feb 2020
Gokarna Cross Near Madangeri Petrol Pump, Gokarna Cross Santacruz East, Santacruz E M A
Near Madangeri Petrol Pump (Opp Petrol PumpGokarna Cross) Travels (Near M A Travels)

TRAVELLERS Gender Seat Status

Naman Shrivastava Male 11 Confirmed

FARE DETAILS

Basefare Rs.1000.00

Total Tax Rs.50.00

Discount Rs.250.00

Net Pay Rs.800.00

Important Information

HDFC Bank SmartBuy will not be responsible for the change in the cancellation charges and/ or other rules and conditions
revised by respective buses and/or partner.

All cancellation and amendment charges, taxes and surcharges are subject to change without notice and must be borne by
the customer.

Please quote your redBus Ticket number / HDFC Bank SmartBuy reference number/ redBus PNR for all future
communications related to this booking; and quote the redBus PNR for all future communications with the redBus.

Carry a print of this ticket at the time of Boarding.

Please carry a valid photo identity card (Voter ID Card, PAN Card, Driving License) at the time of Boarding, without which the
bus operator may deny you seat.

The departure time mentioned on the ticket is only tentative timings. However the bus will not leave the source before the time
that is mentioned on the ticket.

Amenities for the bus as shown on SmartBuy have been provided by the redBus and in turn have been configured and
provided by the bus provider (bus operator). These amenities will be provided unless there are some exceptions on certain
days. Please note that SmartBuy/ redBus provide this information in good faith to help passengers to make an informed
decision. The liability of the amenity not being made available lies with the operator and not with SmartBuy/ redBus.

Your travel on this ticket is subject to Bus operator and Partner terms and conditions.

Change of bus: In case the bus operator changes the type of bus due to some reason, redBus will refund the differential
amount to the customer upon being intimated by the customers in 24 hours of the journey (to redBus).

In case a booking confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-
mail ID / phone number provided by the user etc, a ticket will be considered 'booked'.

Grievances and claims related to the bus journey should be reported to redBus support team within 10 days of your travel date.

Please note the following regarding the luggage policy for your journey:

Each passenger is allowed to carry one bag of upto 10 kgs and one personal item such as a laptop bag, handbag, or
briefcase of upto 5 kgs.
Passengers should not carry any goods like weapons, inflammable, firearms, ammunition, drugs, liquor, smuggled
goods etc and any other articles that are prohibited under law.
Bus Operator reserves the right to deny boarding or charge additional amount in case passenger is travelling with extra
luggage than what is mentioned above

SmartBuy/ redBus responsibilities do not include, but not limited to below:

The bus operator's bus not departing / reaching on time.

The bus operator's employees being rude.
The bus operator's bus seats etc not being up to the customer's expectation.
The bus operator canceling the trip due to unavoidable reasons.
The baggage of the customer getting lost / stolen / damaged.
The bus operator changing a customer's seat at the last minute to accommodate a lady / child.
The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if
you are not a regular traveler on that particular bus).
The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to
the bus departure point.
Attention! Please read important Bus ticket information!

This ticket is booked through our partner redBus

For any query and/or activity related to the service and/or cancellation, please contact redBus at support@redbus.in and 080
46190902. Refund on bus tickets will be as per the bus operator and partner terms and conditions.

You can also cancel your complete (Full ticket) or partial redBus tickets, booked through SmartBuy website and APP, Online
through My Orders in Manage Booking section after login.

Please note that the cancellation of primary traveler will result in cancelling entire ticket. Primary traveler in the ticket cannot be
modified.

For any modifications, please contact the bus operator directly. Neither redBus nor SmartBuy will be able to assist on the ticket
modifications.

HDFC Bank SmartBuy is not responsible for any cancellations that occur at the partner and/or Bus operator side.

All bookings, modifications and cancellations are subject to Bus operator and redBus terms and conditions.

HDFC Bank is acting merely as a facilitator and the services and/or goods purchased on SmartBuy are provided by our
partners/ merchants. And HDFC Bank is not responsible for any fees, charges and/ or taxes levied by the partners/ merchants.