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A Report On Recruitment and Selection PDF
A Report On Recruitment and Selection PDF
A
Report
On
Recruitment and Selection process at Mc Donald’s
Ahmedabad
Prepared By:
Atithya Vyas
Dhruvi Bhatt
Kinjal Vaghela
Shreya
Dharmaraj Wala
Yash
Ahmedabad
2014-15
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Recruitment & Selection a t McDonald’s
1 Introduction 3
2 Recruitment 6
3 Selection 13
4 Training 15
5 Words By Manager 17
7 Conclusion 20
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Recruitment & Selection a t McDonald’s
1. Introduction
The restaurant
serves excellent meals at the
most affordable
prices. McDonald's is popular
Fast Food Joint. It is known by
its nickname 'Mc D'.
McDonalds in Ahmedabad is
run by the McDonald's
Corporation (NYSE: MCD),
which is the world's largest
chain of hamburger fast food
restaurants.
The concept of the restaurant was founded by Richard and Maurice McDonald's. Later on, it was
bought and incorporated by Ray Kroc. It was started with an objective to build a restaurant
system that would be famous for food of consistently high quality and uniform methods of
preparation. The Fast Food joint was established in the year 1955. It grew within a short life span
and made a record of selling 100 million hamburger by the year 1958.
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Recruitment & Selection a t McDonald’s
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Recruitment & Selection a t McDonald’s
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Recruitment & Selection a t McDonald’s
2. Recruitment
As the biggest
family restaurant business in the
world, McDonald’s vision is to
provide the best family restaurant
experience – by far. To achieve
this, we put people at the centre of
everything we do, and that goes for
our employees as much as our
customers. McDonald’s recognize
that people do well when they feel
good in their job, so we go all out
to create the right working
environment for everyone. That’s a
lot of people to consider, which is
why we strive to provide a variety
of rewards and benefits to suit all
kinds of lifestyles. In achieving the
best working experience for our people, we aim to provide the best restaurant experience for our
customers. In working for McDonald’s, employees not only become part of one of the largest
global brands, but a constantly evolving organization that offers a culture of flexibility,
opportunity, equality and diversity.
While our people come from all walks of life, they share a common approach: a
positive one. When recruiting Crew Members, our policy is to ‘hire the smile’. This helps to
foster a workforce of people with a positive outlook and approach, which in turn creates an
upbeat and friendly atmosphere. Of course, it’s not just about hiring happy people – it’s about
doing everything we can to keep them smiling. How? By offering rewards and benefits that fit in
with their lifestyle, whether they’re a part-time employee working to fund their college education
or a Trainee Business Manager straight out of university.
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Recruitment & Selection a t McDonald’s
The responsibilities that go with this job include the following duties:
1. Greeting customers while offering super customer service attention, taking, assembling and
presenting food orders, requesting and receiving payment, operating the cash register (Constant
movement, frequent bending and stooping)
Cooking and preparing food for sale- (Standing and constant moving)
3. Checking equipment to ensure that it is in proper working order, letting the management team
know if there might be a problem
4.Backing up other crew members in their jobs, assist in any area to ensure that the food is being
prepared, packaged and delivered to customer in a timely manner.
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Recruitment & Selection a t McDonald’s
Welcome Meeting
Once Crew Members have been hired, they will attend a welcome meeting
at their chosen restaurant or recruitment centre. This meeting will last an hour and is designed to
engage and inform new starters. It involves viewing a DVD which gives important information
about the company, and also allows for manager/new starter interaction.
The second part of the orientation is a compulsory online Health & Safety and Food Safety test
that the new starter completes in their own time. The first shift begins with a tour of the store
highlighting key Health & Safety and Food Safety procedures. It is
recommended that this should last for the first two hours of the shift.
Candidates who possess the following qualification are eligible for the job in a McDonalds.
1. M.com
2. MBA graduate from well known universities like lovely professional universities etc.
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Recruitment & Selection a t McDonald’s
Work Conditions
4K + 1K bonus + benefits
Preparing reports at the end of the shift/week, including staff control, food control and
sales’
Creating and executing plans for department sales, profit and staff development.
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Recruitment & Selection a t McDonald’s
Applicant who knows any foreign language like French will be prefer
Planning
Strategic development
Searching
Screening
Planning
In the Mcd 1st step in the planning. Planning also gave an clear idea about number of candidate
and the type of candidate applying for the job. An important part of the planning is to attract
more people than the organisation needed so that they can choose the right candidate and also
attracting the type of candidate similar to the advertisement.
Strategic Development
After deciding how many people are required and what qualification required the McDonalds
concentrate in the strategic development. Different companies have different view about strategic
development. The first thing is to decide in strategic development is to decide whether to recruit
someone with past experience or whether to recruit someone with fresh knowledge and invest
towards the future training of that employee. After deciding the eligibility of the employee the
organizations look different medium to advertise the job and which labor market they want to
target.
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Recruitment & Selection a t McDonald’s
Searching
The searching process begins after the planning and strategic development. If the first two
processes run well then in searching process the McDonald organisation should receive many
application because at this stage the medium is activated as the HR manager gives green signal
about vacancy inside the organization. All the application must be screened and after careful
screening the candidates who passed should called for interview and the candidates did not pass
should sent letter explaining the reason of failure.
Screening
The reason for screening inside the recruitment process is that selection process starts only after
candidates are short listed for the next stage.
1. Internal Sources
2. External Sources.
INTERNAL
When the McDonalds do recruitment process inside the organization it refers to the internal
sources. Some of the internal sources of McDonalds are:
Formal employees:- Former employees sometimes return to the organization for better
career growth and also sometime after in another job they can compare which is better
this way they can differentiate which employee is better.
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Recruitment & Selection a t McDonald’s
EXTERNAL RECRUITMENT
External recruitment makes is possible interview a wide a range of candidate and chose from that
selection. Sometimes employer need to pump some fresh blood inside their organization to get
some new business ideas and also to put some energy inside the organization. But sometimes
company end up with huge cost for hiring external employees but they are not as qualified as
their curriculum vita says.
It can be through:
1. ADVERTISEMENT:-
The most popular method of job recruitment in the McDonalds is advertisement through
different medium. Employers describe the job responsibilities and requirement of the job
followed by how to apply and by which date they have to apply. The most popular medium of
advertisement are the newspaper, company website and different jobsite which post job from
different company.
Professional association for trade and technical bodied are very active in the field of recruitment
and selection. They provide employer with people according to their need and those
professionals are trained with international standard. Like for accountant and technical jobs are
always preferred by the professional bodies. Now days there are some websites like linked in
which network among different professional people.
4. Another popular method among the employee or job seeker for different store and food shops
are known as walk in store. Company advertise in front of the stores or there is a particular place
where companies hired.
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Recruitment & Selection a t McDonald’s
3. Selection
The McDonalds Corporation mostly did the selection process for the new hires in an
organization.
2. Selection Tests:- When they do the screening of a application forms the next step in
McDonalds is that they take some selection tests which are;
Ability Test
Intelligence Test
Interest Test
Personality Questionnaire
3. Employment Interview: - After the selection tests then the next step is Employment
interview which involves a formal depth interview conducted by a employer to judge a
candidates suitability for the job.
4.Refrence and Background Checks:- After the employment interview then the next step is
reference and background checks so to verify the information and to obtain more information
about a candidate, if need be.
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Recruitment & Selection a t McDonald’s
5. Selection Decision:-the final selection is made from among those candidates who have
successfully cleared the tests, interview and reference checks. The manager, selects the
candidates is held partly responsible for subsequent performance of the employee.
Medical examination is really necessary in McDonalds because it is the fast food restaurant
where the crew members are providing the foods like burger, lava cake etc if they have a disease
like chicken pox that can be easily spreaded so the medical examination is a main part of
McDonalds.
6. Job Offer: - when the candidate passes all the stages of a selection process which are given by
McDonalds the McDonalds organization provides the job offer to the applicant.
Job title
Date of joining
Allowances
Leave rules
Work rules
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Recruitment & Selection a t McDonald’s
4. Training at McDonald’s
McDonald’s continued success is built on the highest standards of quality, service
and cleanliness delivered to customers in each of its restaurants. Well trained crew and managers
are the first step to achieving these standards. It is company policy to provide career
opportunities that allow all employees to develop their full potential. This policy includes a
comprehensive development program for crew and operations management, and career
progression that enables a ‘first job’ employee to progress to a senior management position
through merit-based promotions.
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Recruitment & Selection a t McDonald’s
4.3 Curriculum
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Recruitment & Selection a t McDonald’s
At McDonalds, trainings are conducted in phases and each phase aims at developing a particular
competency. The various training phases comprise of:
New Hire Training
Induction
Pre-Process Training
Process Training
On-Job Training
Refresher Training
Remedial Training
Development Training
New Hire Training is carried out in four different phases – Induction, Pre-Process Training,
Process Training and On-Job Training. Training is typically instructor led (in most of the
business processes) and focuses on classroom sessions, group activities, role plays,
demonstrations and hands-on practice. The image below highlights the salient features of each
phase of training.
On-Job Training (OJT) is normally included as part of the New Hire Training, post completion
of Classroom / Buddy Training. In most businesses / accounts (back-office business) in
McDonalds, an OJT program exists but not in a structured form. In most cases it does not factor
in / include all the critical components to help make a new hire successful at the start of their Job.
McDonalds has the most experienced Development Team in the restaurant sector specialising in
acquiring leasehold and freehold sites for development. We can also take the hassle out of the
leasing process for site owners by taking care of everything from planning/change of use
applications to surveys and construction (subject to agreed contribution to fees).
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Recruitment & Selection a t McDonald’s
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Recruitment & Selection a t McDonald’s
I applied through other source and the process took a day – interviewed at McDonald's inMay
2011.
Interview Details :
First the interviewer took the PI round. Then he asked me about the salary expectations & my
willingness to work for overtime if required. I replied calmly & positively. I got through it.
Interview Questions
If required are you willing to work till late night..
Salary will be paid to you by per hour rate, Are you ok with it..
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Recruitment & Selection a t McDonald’s
I applied in-person and the process took 4+ weeks - interviewed at McDonald's inJanuary 2010.
Interview Details –
Was monotonus based on checklist, mostly focussed on team work, initiative skills and
leadership skills.
7. Conclusion
McDonald’s believes that the success of the restaurants and the company is
achieved through their people. The company aims to recruit the best people, to retain them by
offering ongoing training relevant to their position and to promote them when they are ready.
The recruitment policies, procedures and practices reflect the company’s determination to fulfill
its aim.
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