Executive summary

INTRODUCTION:
SYDNEY METRO PROJECT
Sydney Metro is a fully automated rapid transit system located in Sydney, New South
Wales, Australia. Currently consisting of one line opened in May 2019, it runs from Rouse
Hill to Chatswood and consists of 13 stations and 36 km of twin tracks, mostly underground.
Work is progressing to extend this line from Chatswood to Bankstown, running under Sydney
Harbour and with a scheduled 2024 completion. When completed, this line will have 66 km of
twin tracks and 31 stations in total. Early design studies are underway to extend this line to the
upcoming Western Sydney Airport, as well as additional lines between St
Marys, Liverpool and Macarthur via the airport.
Sydney was the first Australian city to build a fully automated metro system. Plans and projects
involving a high speed, rapid transit underground railway in Sydney date at least back to
2008, although an initial proposal was raised as early as 2001. Despite extensive plans for an
underground network in the past, disputes over privatization and funding had hampered
government approval, delaying its inception. In spite of difficulties getting the project off the
ground, government approval for what was initially known as the North West Rail Link,
Sydney's first underground metro, was given in 2013. Route extensions and a name change to the
Sydney Metro soon followed. The network is controlled by the Sydney Metro agency, under the
umbrella of Transport for NSW. Services are operated by Metro Trains Sydney.

SYDNEY METRO NORTHWEST

The first stage connects Sydney's north-western suburbs to Chatswood. It consists of 23 km of
new track between Rouse Hill and Epping, which includes eight new stations. The 13 km Epping
to Chatswood rail link has been converted to rapid transit standards and segregated from the
existing Sydney Trains network. Passengers are able to interchange with the existing system at
both Epping and Chatswood. Construction on Sydney Metro Northwest began in late 2013. The
line opened on 26 May 2019. In November 2016, Sydney Metro, in particular the John Holland
Group, Dragados and Transport for NSW, were awarded the 2016 NSW Premier's Award for
Building Infrastructure for the 15 km twin-tunnels in Bella Vista and Epping, which are currently
the longest tunnels constructed in Australia. The completion of these tunnels in early 2016
marked the completion of the first stage of Sydney Metro Northwest.

SYDNEY METRO CITY & SOUTHWEST

The second stage will extend Sydney Metro Northwest, currently under construction, 30 km
from Chatswood on the North Shore, to Central in the city central. The centrepiece of the project
 is a new twin-tunnel rail crossing under Sydney Harbour. Together with planned improvements
to the Main Western line, the project is expected to increase capacity on the Sydney rail network
by up to 60%, and allow for the movement of over 100,000 extra commuters across the network
every hour. The City & Southwest extension represents the first phase of the "southern sector
conversion".

PROPOSED EXTENSION
The line was announced as an official project on 14 November 2016, with up to 12 stations being
considered including station locations at Parramatta, Sydney Olympic Park, the Bays
Precinct and the Sydney CBD. In March 2018, the government announced that an additional
station would be built at Westmead, as well as one that connected to either of the existing
stations at Concord West or North Strathfield. The 2019-2020 New South Wales state budgets in
June 2019 allocated funding of $6.4 billion over four years to the project, with construction to be
fast-tracked to start in 2020. The government announced and confirmed seven station locations
along the line. Initial work is expected to start in 2020, with tunnelling to begin in 2022. The line
is expected to open to the public by 2030.

PROJECT FEATURES

 An air-conditioned metro train every four minutes in the peak

 Fully accessible stations including lifts
 Improved CCTV surveillance, platform screen doors, platforms level with train floors,
minimal gaps between platforms and trains
 New or upgraded concourses and new station entries
 Improved station interchange facilities
 All trains stopping at all local stations – no waiting for the right train
 Less time spent waiting due to higher frequency services
 Safe and efficient connections during the peak and non-peak periods between key centres
along the T3 Bankstown Line
 Reduced travel times to key employment and education precincts
 New, direct and fast services to Martin Place, Barangaroo, North Sydney, Chatswood and
Macquarie Park
 Interchanges to other rail services at Sydenham, Central and Martin Place.
TECHNOLOGICAL CONSIDERATIONS
LED INFRASTRUCTURE:

Sydney Metro utilizes technology led infrastructure, systems, and operational assets to deliver a
great service to our customers. The automated and segregated nature of the Metro network
enables us to offer safe and reliable passenger services which can be easily adapted to growing
capacity requirements and are highly supportive of universal accessibility. The services on Metro
Line 1 will utilize high-performance rolling stock, optimized for our local customer
requirements.

SOLAR TECHNOLOGYLY:

All trains have been configured for safer, streamlined boarding and alighting. We are reflecting
our commitment to environmental sustainability, with 100 per cent of Sydney Metro Northwest’s
operational emissions offset via solar technology.

ON-TIME RELIABILITY

Fast, safe and reliable, the trains will operate exclusively on the Sydney Metro network and are
required to run at 98 per cent on-time reliability. The new train is made by world class
manufacturer Alstom. It is customized for Sydney but is based on the international Metropolis
train, which is used in 25 cities including metros in Singapore, Barcelona and Amsterdam.

INTERACTIVE MAP

Use this interactive map to find out about Sydney Metro stations and points of interest. Select a
location to see current construction works, station information and explore the route. There is an
option "show me", click it and you can turn on and off different layers of information. You will
see how tunnels were built, the different archaeological finds uncovered and sites across the
alignment.
PRODUCT/ SERVICE MARKETPLACE:

In 2024, this new, stand-alone railway will have 31 new metro stations and 66km of metro rail.
The fully-automatic metro trains’ service is started in July 2019.
There are currently three parts to Sydney Metro:
 Sydney Metro Northwest (Tallawong to Chatswood), due to open in 2019, with a train
every four minutes in the peak;
 Sydney Metro City & Southwest (Chatswood to Bankstown), work started in 2017, with
services set to start in ; and
 The recently announced Sydney Metro West (Sydney CBD to Parramatta), which is still
in early planning and development.

Sydney Northwest Line Stations:

The service serves 13 stations, including 5 that were previously served by Sydney
Trains' Northern Line services.

Opene Serving
Name Railway line(s) Other lines
d Suburbs

Tallawong - Chatswood

Tallawong Northwest 2019 Rouse Hill

Rouse Hill Northwest 2019 Rouse Hill

Kellyville Northwest 2019 Kellyville

Bella Vista Northwest 2019 Bella Vista

Norwest Northwest 2019 Norwest

Hills Showground Northwest 2019 Castle Hill

Castle Hill Northwest 2019 Castle Hill

Cherrybrook Northwest 2019 Cherrybrook

 Epping to
Epping 1900 Epping T9 CCN
Chatswood

Macquarie Epping to
2009 Macquarie Park
University Chatswood

Epping to
Macquarie Park 2009 Macquarie Park
Chatswood

Epping to
North Ryde 2009 North Ryde
Chatswood

T1 T9 CCN
Epping to
Chatswood 1890 Chatswood (peak hours
Chatswood
only)
Sydney Metro City & Southwest:
This line was announced in 2014, with construction commencing in 2017. It is scheduled to open
in 2024. The line will act as a major extension of Sydney Metro, connecting Chatswood–the
terminus of Sydney Metro northwest–to Sydenham. At Sydenham, the line would join the
existing Bankstown railway line, which would be converted to rapid transit operation between
Sydenham and Bankstown. The combined route between Chatswood and Bankstown is called
Sydney Metro City & Southwest.
The following new stations are proposed:

 Crows Nest
 Victoria Cross (North Sydney)
 Barangaroo
 Martin Place (interchange with T4 Eastern Suburbs & Illawarra Line)
 Pitt Street
 Central (interchange with other railway and light rail lines)
 Waterloo
From Sydenham onwards, the following portion of the T3 Bankstown Line will be converted
into Metro stations:

 Sydenham (interchange with T4 Illawarra Line)

 Mauriceville
 Dulwich Hill (interchange with L1 Dulwich Hill Line)
 Hurlstone Park
 Canterbury
 Campsie
 Belmore
 Lakemba
 Wiley Park
 Punchbowl
 Bankstown (interchange with Sydney Trains services)
The original list of stations consisted of Crow’s Nest, Victoria Cross, Martin Place, Pitt
Street, Central, Sydenham and the stations of the Banks town line. Potential additional stations
were also proposed for the industrial area of Artarmon (underground), St Leonard, Barangaroo
and either the University of Sydney or Waterloo. Barangaroo station was confirmed in June 2015
and Waterloo was confirmed in December. The other three stations will not be included in the
project.
The remaining stations served by the T3 Bankstown Line - Erskine Ville, St Peters and stations
between Bankstown, Lidcombe and Cabramatta - will continue to be served by Sydney Trains,
but more detailed plans have not been revealed.
 Sydney Metro West:
Since 2016, Sydney Metro has been working with local communities, stakeholders and industry
to create a project that will deliver fast, safe and reliable metro rail while providing the most
benefits to local communities. Sydney Metro West is made up of new metro stations at:

 Westmead
 Parramatta
 Sydney Olympic Park
 North Strathfield
 Burwood North
 Five Dock
 The Bays Precinct
 Sydney CBD 
Further planning and design work is underway to determine the location of a new metro station
in the Sydney CBD.

Sydney Metro is seeking feedback from stakeholders and the community on strategic station
options at Pyrmont and Rydalmere. And they take feedback by emailing the project team 

 Rydalmere(link is external)
 Pyrmont(link is external)
Feedback will be considered by Sydney Metro as part of a strategic assessment of these station
options.
Marketing Strategy
Sydney Trains and NSW Trains offer advertising access to a wide and high-profile network.
With 1.3 million journeys per weekday across the network, the advertising solutions cover the
commuters’ full journey from arrival at the station, waiting on the platform, inside the train,
exiting the platform and the station with longer than normal dwell time. The advertising network
also links to road-side billboards that capture road traffic attention.
Our commuter numbers are growing as the train network is seen as a reliable, economical and
environmentally friendly way to travel to and from work, leisure and events.
Our Out-Of-Home Advertising suppliers can provide you with not only access to this network
but also valuable information and audience details to enhance your campaign, target the people
you want to engage with and make a real impact!
The advertising opportunities include use of traditional static, digital, sampling and experiential.
They use different types of medium for advertisement like:
1. Digital Roadside Billboards Greater Sydney area.
2. Station Platforms Stations across greater Sydney area and CBD.
3. Train External - Maxi View Advertising panels on the outside of the train
carriages.

Fig: 1 Digital Roadside

Fig: 2 Station Platforms

Fig: 3 Train External

BMF’s is media agency who do advertising of Sydney Metro and campaign to launch Sydney
Metro shows off the metro trains, along with its "architecturally beautiful" Metro stations, and
reflects how easy it is to move on this new mode of transport.
“Sydney Metro North West is going to transform the way that customers in this region travel,"
Transport for NSW executive director marketing and campaigns Rita Harding says.
"This was a core element of our marketing program and we could not have been happier with the
way that BMF conveyed this concept when promoting the new services and system.”
The campaign plays on the pulse and flow of movement, getting people to where they want to go
more quickly, efficiently and easily, with no traffic hold-ups.
The sentiment of the creative is to show how a commuter feels the cadence of the movement of
this transport system and the rhythm of the city. There is a harmony between them.
It’s a whole new way to move.
“It’s an incredible, once-in-a-generation project to be involved in and I hope we’ve done it
justice. It’s a sleeker, smarter, and fresher way to travel and we’ve tried to reflect that in the tone
and style of the work," BMF managing director Steve Mc Ardle says.
The campaign is running on TV, radio, OOH, print, social media and digital display
Organizing and Staffing
As a New South Wales (NSW) Government Agency, we are subject to all standard legislative
controls applicable to public authorities. Sydney Metro operates within the General Government
Sector (GGS), and is administratively arranged within the Transport Cluster. The Transport
Cluster’s principal agency is Transport for NSW (TfNSW). We are one agency in close
partnership with our Cluster siblings – we work with TfNSW and the other operating agencies to
collectively deliver an easy, integrated public transport service for NSW. TfNSW has
accountability for strategic planning, Cluster policy development, overall transport service
integration, and multi-modal coordination of network disruptions. Sydney Metro has
responsibility for day to day management of metro services, and management of contracted
operators and maintainers to deliver agreed performance and safety standards. We take a one-
Cluster approach to managing, developing, and empowering our teams – guided and aligned with
the rolling initiatives of the People at the Heart strategy.
Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the
development of a safe, efficient, integrated transport system that keeps people and goods
moving, connects communities and shapes the future of our cities, centers and regions.
We are responsible for strategy, planning, policy, regulation, funding allocation and other non-
service delivery functions for all modes of transport in NSW including road, rail, ferry, light rail,
point to point, regional air, cycling and walking.
We focus on improving the customer experience and contract public and private operators to
deliver customer-focused transport services on our behalf.

Coordination of Government Information Public Access (GIPA) functions in

the Transport cluster
TfNSW’s Information Access Unit is responsible for centralized acknowledgement on behalf of,
and referral of formal access applications to the following NSW Government agencies within the
Transport Cluster:
 TfNSW
 Roads and Maritime Services
 Sydney Trains
 NSW Trains
 Point to Point Transport Commissioner
 Sydney Metro
 State Transit Authority
TfNSW also provides resources to support Roads and Maritime Services, Sydney Trains and
Sydney Metro process and make decisions on applications received by those agencies. Each
Transport cluster agency remains responsible for making decisions regarding the release of
information held by their organization under the GIPA Act.

Organizational Structure
There are nine Directorates which make up the organizational structure of Sydney Trains:

 Customer Service –delivers quality and consistent day-to-day customer service by

providing visible and empowered staff, accurate and timely information, a safe and
secure journey and clean trains and stations. A key focus for Customer Service is to
continually improve our customer satisfaction results to meet the standards our customers
expect. Customer Service is implementing a sustainable customer-centric model to
realign Sydney Trains’ focus from 'moving trains' to 'moving customers'. 

 Engineering & Maintenance – manages a $1.1 billion annual maintenance

program on behalf of Sydney Trains and NSW Trains – delivering a safe, reliable
passenger fleet and metropolitan rail network, to meet the expectations of our customers
every day.

 Finance and Business Services – provides finance, legal, governance, internal

audit and investment management services to support Sydney Trains’ operational
delivery.  Finance and Business Services is also responsible for the delivery and
management of Information Technology (IT) infrastructure and strategic procurement
functions.

 Train Crewing and Support – focuses on train crew and their operational support.
Train Crewing plays a critical role in providing safe, reliable train services to our
customers.  Operations Support helps improve operational performance through strategic
solutions.

 Operations Delivery – responsible for service control and operations, including the
Rail Management Centre, service planning, signal boxes and network security. 
Operations Delivery also manages network incidents and emergency response for the
network.

 People & Corporate Affairs – oversees Human Resources Business Partners,

communications, workplace relations and health services.  People & Corporate Services
is responsible for attracting, developing and retaining a skilled workforce that can meet
Sydney Trains' needs by supporting and inspiring employees and managers.  The
Directorate is also responsible for facilitating ongoing communication between Sydney
 Trains, our customers, the media and members of Parliament - delivering community
relations, public affairs, corporate communications, websites and digital communication
channels.

 Planning and Portfolio Delivery – Supports the implementation of reform of the

railway to become more customer-focused, sustainable and ready to deliver world-class
train services in Sydney.  This includes the ongoing value-capture initiatives and specific
reform activities established under the Sydney Trains Reform Program.

 Safety, Environment, Quality & Risk – Establishes and maintains Sydney

Trains’ safety and environment systems and the strategic policies which underpin these
systems.  The Directorate manages the relationship with the Office of the National Rail
Safety Regulator (ONRSR), the Office of Transport Safety Investigation (OTSI), the
Australian Transport Safety Bureau (ATSB), the NSW Office of Environment and
Heritage, and Work Cover NSW.

 Future Network Delivery – oversees the significant program of works needed to

build our network and cater for future growth, working to deliver extra services and
better infrastructure to accommodate future demand.  This includes parts of the NSW
Government’s $1.5 billion More Trains More Services program, new timetables, more
than 20 infrastructure upgrades and enabling projects needed to successfully run more
train services, the full integration of the Sydney Metro projects into our network and the
delivery of the Rail Operations Centre (ROC).

The Way in Which Our Functions Affect Members of the Public

Reliability and On Time Running

Sydney Trains works hard to meet its on-time running goals; however the performance of our
trains can be affected by a number of things.
Sometimes events happen on the rail network that can cause trains to be delayed or not reach
their destination. These are generally referred to as ‘incidents’. It is important to note that a
single incident can have more than one cause, and can delay more than one train.
Issues affecting reliability and on time running may include: signal, track, overhead wiring and
points problems, customers taken ill on trains, extreme weather conditions or storms, floods,
fires and speed restrictions.
Train Cleanliness
Sydney Trains is responsible for the cleanliness of carriages and stations and provided a 24-hour,
seven-day cleaning service at depots and selected stations.

Safety
Safety is at the heart of Sydney Trains and includes the safety of customers, employees,
contractors and the community.
To keep people safe and secure, Sydney Trains has a comprehensive Safety Management System
to help the organization meet and, in many cases, exceed the regulatory and statutory
requirements.
REFERENCES:
https://www.sydneymetro.info/?fbclid=IwAR3CkUVi686YrLK2tz5-
6n91GnBKIcXCY57fLdM7t-kTc4RfKXt6X_7OPt0

https://www.bechtel.com/projects/sydney-metro/?
fbclid=IwAR0HEuQ6p2bVupnOSj9RFHmmSYyU2Y1_SU6vQ-3X058X1UYsMZPmt3CzcRY

https://en.wikipedia.org/wiki/Sydney_Metro?
fbclid=IwAR1IqBEuhw4mZKltI_DIHPWzX47yPqVJYZPYMaxWqry-2YnQQpq4cIbK5AI

https://en.wikipedia.org/wiki/Metro_North_West_Line

https://en.wikipedia.org/wiki/Sydney_Metro_City_%26_Southwest

https://www.sydneymetro.info/west/project-overview

https://www.sydneymetro.info/sites/default/files/document-
library/Sydney_Metro_Corporate_Plan.pdf

https://www.transport.nsw.gov.au/about-us/who-we-are/our-organisation

https://www.transport.nsw.gov.au/sydneytrains/about-sydney-trains/sydney-trains-agency-
information-guide#Structure_and_functions