Knowledge of 4G system

90
80
70
RESPONDETS(%)

Knowledge of 4G
60
50 No Knowledge at all
40
30
20
10
0

LOCATION

Figure 4.4 4G system knowledge

4.5.3 Mobile Phone Usage

Users use their mobile phone to access different services. In recent years data traffic has surpassed
voice traffic and the Zimbabwean mobile market is no exception. Optimization of mobile networks
should be optimized based on usage of the system resources by the users. Respondents were asked
what they use their mobile phones mostly for. 83% of the respondents use their phones for making
voice calls, another 85% for social activities like Facebook and WhatsApp and 21% for research
and other activities. It can be observed from the data that usage of different services depends on
location and social group. This should also be included in the KPIs and help in resource allocation.

Table 4.6 Mobile Phone Usage

Questionnaires Voice calls Social Research/Other
Issued

Suburban(Gweru) 15 9 (60%) 12 (80%) 2 (13%)

MSU 20 11 (55%) 20 (100%) 19 (95%)

Mkoba 15 14 (93%) 12 (80%) 1 (7%)

Zvishavane 10 9 (90%) 8 (80%) 1 (10%)

Vendors(Gweru) 10 10 (100%) 8 (80%) 3 (30%)

Vendors(Harare) 10 10 (100%) 9 (90%) 2 (20%)

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