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(BizOps Enterprises Operational plan)

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Contents
1. RESEARCH & ANALYSIS..............................................................................................................3
2. OPERATIONAL PLAN..................................................................................................................3
• Mission..................................................................................................................................3
3. CONSULTATION PLAN................................................................................................................6
4. KEY PERFORMANCE INDICATORS...............................................................................................6
5. CONTINGENCY PLAN..................................................................................................................7
6. PROCUREMENT OF DELIVERY VANS..........................................................................................8
7. INTELLECTUAL PROPERTY GUIDELINES......................................................................................8
8. BRIEFING: Retail outlet work teams...........................................................................................8
9. MONITORING PROCESS.............................................................................................................9
10. BUDGET...............................................................................................................................10
12. OPERATIONAL COACHING PLAN..........................................................................................12
• Risks:....................................................................................................................................12
13. INFORMATION MANAGEMENT GUIDELINES.......................................................................13
14. IMPLEMENTATION STRATEGY: Sales staff............................................................................13
• BizOps recruitment procedures..........................................................................................13

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1. RESEARCH & ANALYSIS
Research and analyse information about the project and discuss with others.
Develop a list of questions you have about this project. Your responses to
questions must be included in the information you provide throughout your
report.

2. OPERATIONAL PLAN
Complete your operational plan by providing detailed information in the
tables and headings that follow. Refer to assessment tasks for more
information.

• Mission
State the organisation’s mission as it relates to the operational task and plan.

Objectives Resources

State the objectives as outlined in the BizOps operational plan and resources
to be acquired.

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 No. Activity Resources Procedures Responsible When Budget KPI

e.g. Define Minutes Have a Marketing 01 July Budget of the All members to
specifications of the meeting with supportive project 7.5 attend meeting
van representative team million 50.000 according to date
s of outlets, Marketing per outlet and time.
marketing Manager Some
1. manager and representative
operational s of the outlet
service
manager

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 8

10

Add more rows as needed

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3. CONSULTATION PLAN
According to operational activities outline who will need to be consulted.
Refer to the organisational charts, as such a large expenditure item may
require the involvement of other departments.
Consultation
Strategy Role Objective Methods
stakeholder

4. KEY PERFORMANCE INDICATORS

(Refer to KPIs added in Section 2)
You should have already included KPIs in the table for section 2. Ensure they
are measurable.

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5. CONTINGENCY PLAN
Provide detailed strategies to minimise the following risks as referred to in assessment task 5. Include specific dates
according to BizOps operational plan and responsible persons.

No. Risk Strategies/activities to minimise the risk By when By Whom

 Vehicle supplier cannot supply 150

units by 31 July.
1

 The corporate logo is being redesigned

and will not be released until August
2 20. Vehicle decals must be developed
before putting the job out to tender.

 The budgeted cost per vehicle of

$42,680 is based on the current
exchange rate of the Australian dollar.
3
There is a risk the dollar value could
drop by 10–15% and increase the
value of the vans by this percentage.

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6. PROCUREMENT OF DELIVERY VANS
Research online possible vans and make recommendations. Choose at least
two types. You must include details such as size, engine capacity, fuel
efficiency warranty), and their suitability to align with BizOps’ commitment to
being environmentally friendly. Refer to the assessment task for all
information to complete this section and ensure all points are covered.
Format this section as a briefing document, up to 2 pages.

7. INTELLECTUAL PROPERTY GUIDELINES

Refer to assessment task for all information to complete this section and
access the relevant BizOps document.

8. BRIEFING: Retail outlet work teams

Refer to assessment task for all information to complete this section. Ensure
you cover all points. Access relevant BizOps documents.

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 9. MONITORING PROCESS
Refer to your operational activities and the KPIs developed in section 2 to develop a monitoring process for the detailed
operational plan implementation. Use the assumption that the timeline for the plan is set for one month (completion by
31 July). Refer to assessment task for all information to complete this section and ensure you cover all points. See
example below as a guide.

Monitoring process
No. Activity Resources Procedures Responsible When Budget KPI Colour code columns or use
other methods to show the
monitoring process

(Transfer Have a
Minutes Marketing 01 July Budget % meeting 30 % of 65% of 100%
activities you meeting with
supportive of the attended meetings meetings meetings
developed in representati
team project programm programm programm
the beginning ves of according
Marketing 7.5 ed & ed & ed &
of your outlets, to time
Manager million complete complete completed
operational marketing and date
Some 50.000 d d
plan) manager
representati per
e.g. Define and
ves of the outlet
specifications operational
outlet
of the van service
manager

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10. BUDGET
Refer to assessment task for all information to complete this section. Read through all BizOps documents and
information to provide budgetary figures according to acquisitional activities as outlined in the assessment task.

Items July August September Total

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 Total

11. PROGRESS REPORT (31 July)

Refer to assessment task for all information to complete this section. Report on each progress point as outlined in the
assessment Task 11. Analyse the budget and determine whether the operational activity is favourable or unfavourable
according to the budget and provide a comment and recommendation.

Budget Variance
Operational plan progress activities Favourable/unfavourabl Comments/Recommendations
e
e.g. The order for 150 vans has
An increase of $383.700 for each van according to the
been placed with a purchase value UF
budget. Report on increase as budget risk.
of $45,238 for each van.

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 12. OPERATIONAL COACHING PLAN
Refer to assessment task for all information to complete this section.

Timelines & Responsible

Operational activity Budget allocation Outline of tasks KPIs
persons

External training:

Internal coaching:

• Risks:

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11. INFORMATION MANAGEMENT GUIDELINES
Refer to assessment task for all information to complete this section. Access the information management policy and
procedures and prepare a maximum of one-page guideline to assist operational managers in managing and storing
operational information in accordance with policy and procedures.

12. IMPLEMENTATION STRATEGY: Sales staff

The organisation operational plan has another line item to ‘maintain full staffing capacity through rapid recruitment to
fill vacancies’. There are 13 new sales staff needing to be employed, inducted and trained over the next two months.
Develop an implementation strategy for the retail outlet managers to follow, to ensure they achieve the KPIs for this line
item. Refer to the recruitment policy as outlined in the relevant business documents.

Staff Recruitment Strategy

Operational
Objective KPI Responsibility Procedures When Budget Monitor Progress
activity

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 • BizOps recruitment policies

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