KULDEEP SINGH  : +91 8010688746

kulsin588@gmail.com
MALE, DOB: DEC 25TH , 1989 Delhi-NCR
PROFESSIONAL SYNOPSIS:

A Project Associate in India’s fastest growing start-up Oyo with 4+ years of experience in Operations, Data analytics and
Project management.
SCHOLASTIC RECORD

Year Degree Institute

2014 Bachelor of Arts Delhi University
SKILLSETS

 Advanced Excel
 Basic SQL and Python
WORK EXPERIENCE (4 YEARS 6 MONTHS)

OYO Hotels & Homes Senior Executive Aug 2015-till date

Property Manager Incentive Program: Jan 2018-Jan 2020
 Responsible for overall operations of Incentive program for more than 9000 plus property managers in
India, Nepal and Sri-Lanka.
 Engaging with multiple stakeholders of ground ,tech, finance, call centres etc. to make Property Manager
as the biggest and longest running Incentive scheme in Oyo

Key activities:
 On-boarding of the property managers into Oyo incentive scheme
 Weekly pay-out calculation and disbursement.
 Periodic Modification of Incentive scheme parameters as per organisation’s objectives.
 Creation of Incentive dashboard and monitoring performance across different Business units
 Creating training modules, videos etc. for increasing awareness of the Incentive scheme across sub-
continent..
 Responsible for tech changes in Oyo OS, Krypton (Mobile Application for OYO Employee) for
Incentive related User Interface and Audits
Roles & Hotel Manager (HM) Life Cycle Management: Dec 2017-Jan 2018
Responsibilities
 Responsible for overall back-end operation of HM program of 700+ SMART HMs across Pan India
 Coordination with different stakeholders for on-boarding, system tagging, salary disbursement, cost
recovery of HMs and creation of dashboard for performance monitoring
 Guest experience delight score in HM stationed properties improves to 88% from 67% in one year

Team Lead: Production Ticketing Portal : Aug 2015-Dec 2017

Starting as a ticket resolution executive and promoted as team lead for 12 ticketing agents on Hotel rooms
inventory related production processes.

Key activities:
 Assignment of tickets to agents based on skill-set and handling escalated issues
 Analysis of tickets and monitor the quality of ticket resolution
 Part of process improvement team to reduce TAT of resolution, tech changes in production processes
 Training to agents on new processes
 Achieved 30% ticket reduction through regular dashboards, trainings to ground team

PERSONAL DETAILS
 Current & Permanent Address: South Delhi
 Marital Status: Married